Customer Service Advisor

I am assisting a growing short-term rental and holiday-let agency managing high-quality homes across Oxford, the Cotswolds and surrounding villages. They work closely with property owners and guests to deliver great stays and consistently high service.

The bookings team sits at the heart of the business, handling enquiries, guiding guests, supporting owners and working closely with operations and property management.

The role

You ll manage enquiries and bookings from first contact through to arrival, ensuring a smooth, professional experience for guests and owners alike.

This role suits someone who:

• Is highly organised and detail-focused
• Takes ownership and follows things through
• Is calm, professional and customer-service driven
• Communicates clearly and confidently
• Enjoys working as part of a small, supportive team
• Has experience in hospitality, travel or accommodation bookings (essential)

What s on offer

• Salary £28,000 per year
• 28 days annual leave
• Birthday off
• Mentoring and external training opportunities
• Friendly, close-knit team environment
• Opportunity to grow and develop as the business grows

Why join

We re a values-led local business with high-quality properties, engaged clients and a strong focus on trust, autonomy and accountability. This is more than just a job it s a chance to build a role and grow.

Apply now if you re organised, customer-focused and looking for a role where you can make a real impact.

Your background is less important than your attitude .