Job Description
Bond Turner is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners. We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centred approach.
With offices in Liverpool and Bolton, we offer nationwide legal advice across a wide range of sectors.
Our areas of expertise include Credit Hire, Personal Injury, including Complex Injury, Clinical and Professional Negligence, Housing Disrepair, Group Action Claims and Public Inquiries. We are driven by a commitment to achieving successful outcomes, surpassing client expectations, and creating a supportive environment that empowers our employees to build fulfilling and rewarding careers.
We understand that our growth as a business is driven by the success of our people. We take pride in fostering a positive, collaborative work environment where everyone can contribute to our shared success. With exceptional support at every turn, every employee is empowered to reach their full potential.
We are currently recruiting for a New Business Legal Services Advisor to join our welcome team in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.
The role is to provide exceptional customer service as a first response for new business enquiries and with the on boarding of new clients.
We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team and using their own initiative. You will be responsible for acting in an incredibly courteous and professional manner to create and deliver a positive customer experience.
If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.
Responsibilities to include:
Provide the first response service to new and existing clients through answering inbound calls and responding to online enquiries;
Make outbound calls to new enquiries generated across multiple marketing platforms;
Understanding the needs of clients, empathising and providing a high level of client care at all times;
Provide support to Legal Teams in relation to vetting of enquiries, requests for information and on-boarding of new clients;
Work with the CRM system to manage cases and ensure a high degree of accuracy regarding client data;
Follow all processes / procedures and actively feed back to the NBE Manager any necessary changes to enhance the client experience;
Think Client First to deliver a market-leading customer experience;
Ensure all firmwide data protection procedures are followed to guarantee client data is secure at all times.
About You:
Experience in client services preferred.
Telephony / call centre experience.
Excellent communication skills, both written and verbal, and an active listener.
Customer centric with a can-do manner.
Touch-typist preferred.
High level of accuracy with a keen attention to detail
Knowledge of Proclaim.
Law degree preferable.
Company Values:
We re a collaboration of companies established in 2006 working towards and guaranteeing the same goal. Our mission: We are driven to succeed. Our purpose is to help people move on in their lives through supporting our clients, our communities and each other.
We support
We surpass
We succeed
What we offer in return:
We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links.
A competitive salary
23 days holiday + your Birthday off + plus 8 bank holidays.
Income protection, critical illness cover & death in service cover
Employee Assistant Programme.
Workplace pension scheme.
Free onsite weekly classes and well-being programmes.
Discounted onsite Restaurant, Coffee Shop / Café.
Secure bike storage.
The opportunity to develop a rewarding and successful career with a wonderful Law firm.
