Service Administrator

Service Administrator

Salary up to £30,000

Monday Friday 8.30am 5.00pm

25 days holiday plus bank holidays

Office based role (BS40 5RH)

Are you an experienced administrator with excellent organisation and communication skills?

If so, we have an exciting opportunity providing support to our service engineers and first-class customer service to our customers throughout the UK.

About Us

Helec (part of Essco Group) has over 17 years experience providing Combined Heat & Power and packaged plant room equipment solutions. We encompass full design and installation in addition to maintenance and ongoing service requirements.

We are seeking a competent Service Administrator to oversee the running of our service department, acting as the first point of contact for clients, providing updates, answering queries, and ensuring excellent service at all times.

Responsibilities

• Schedule and dispatch service engineers, manage diaries and allocate work.
• Liaise with clients to book in pre-planned and reactive maintenance visits.
• Compile reports and invoices to send to clients.
• Compile service and maintenance quotes to send to clients.
• Continuously monitor and update processes to increase productivity and efficiency.
• Monitor email inboxes and phone lines, ensuring timely responses and clear communication.
• Monitor and update the service calculator to expand the range of services to clients.
• Order parts for servicing and annual maintenance work.
• Issue monthly reports on performance and productivity to the Service Manager.
• Chase outstanding payments.
• Complete and submit the annual health and safety accreditation paperwork.
• Write job and site-specific RAMS when required.

Skills and experience

• Previous administration experience.
• Ability to multi-task effectively and work under pressure.
• Excellent organisational skills with the ability to prioritise effectively.
• Strong attention to detail.
• Good at problem solving and decision making.
• Excellent communication skills, both verbal and written.
• Customer-focussed.
• IT literate, proficient in MS Office.
• This is a fantastic opportunity for an enthusiastic individual wanting to join a supportive and friendly team environment.

Apply today to be considered for the role.

Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.