Job Description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Contract Support Coordinator
As a CBRE Contract Support Coordinator, you will provide customer service and financial and administrative support to a small to medium Business Unit, Facility, or Account.
This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You'll Do:
Respond to client inquiries and concerns and ensure timely and quality service delivery and follow up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Act as a financial and operational systems client resource.
Generate reports on open and closed work orders and check status with the appropriate technician or vendor.
Maintain files on work orders, proposals, and department files. Build vendor files and check the accuracy on completed paperwork.
Process invoices and ensure accurate cost center coding.
Coordinate sub-contractor files, ensuring they are compliant with QHSE requirements.
Identify cost savings opportunities to ensure customer and financial savings targets are maximized.
Use existing procedures to solve problems while having the opportunity to exercise discretion.
Impact through clearly defined duties, methods, and tasks are described in detail.
Deliver own output by following defined procedures and processes under close supervision and guidance.
Support month end account closure, offering support to Finance analyst team
Help prepare detailed site and service line variance analysis
Participate in monthly client governance reviews, helping to articulate client budget under/overruns based on operational knowledge
Manage country debt position, proactively chasing invoice payment
Provide ad-hoc support and financial analysis as required by the contract team.
Assist with client requests in a timely and accurate manner.
Supporting ad hoc client requests
Develop and maintain strong relationships with all stakeholders (internal / external) work collaboratively with the Operations team, country Finance and Client.
Skillset and Qualifications:
Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
Capable of working within a matrix
Strong organisational skills and an inquisitive mindset
Prioritization
Analytical thinking
Strong communication skills - written and verbal
Technical (IT - Microsoft, ERP Systems)
Interpersonal
Time management
Organisation
English
Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups
Build strong relationships
Financial analysis
Self-motivated & ambitious
Results / task orientated
Attention to detail and accuracy
Time management & organisation
Continuous improvement
Ability to work as part of a team, as well as independently
Committed to customer service delivery
Confidential and discrete approach
About CBRE Global Workplace Solutions:
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
As a CBRE Contract Support Coordinator, you will provide customer service and financial and administrative support to a small to medium Business Unit, Facility, or Account.
This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.
What You'll Do:
Respond to client inquiries and concerns and ensure timely and quality service delivery and follow up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Act as a financial and operational systems client resource.
Generate reports on open and closed work orders and check status with the appropriate technician or vendor.
Maintain files on work orders, proposals, and department files. Build vendor files and check the accuracy on completed paperwork.
Process invoices and ensure accurate cost center coding.
Coordinate sub-contractor files, ensuring they are compliant with QHSE requirements.
Identify cost savings opportunities to ensure customer and financial savings targets are maximized.
Use existing procedures to solve problems while having the opportunity to exercise discretion.
Impact through clearly defined duties, methods, and tasks are described in detail.
Deliver own output by following defined procedures and processes under close supervision and guidance.
Support month end account closure, offering support to Finance analyst team
Help prepare detailed site and service line variance analysis
Participate in monthly client governance reviews, helping to articulate client budget under/overruns based on operational knowledge
Manage country debt position, proactively chasing invoice payment
Provide ad-hoc support and financial analysis as required by the contract team.
Assist with client requests in a timely and accurate manner.
Supporting ad hoc client requests
Develop and maintain strong relationships with all stakeholders (internal / external) work collaboratively with the Operations team, country Finance and Client.
Skillset and Qualifications:
Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc
Capable of working within a matrix
Strong organisational skills and an inquisitive mindset
Prioritization
Analytical thinking
Strong communication skills - written and verbal
Technical (IT - Microsoft, ERP Systems)
Interpersonal
Time management
Organisation
English
Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups
Build strong relationships
Financial analysis
Self-motivated & ambitious
Results / task orientated
Attention to detail and accuracy
Time management & organisation
Continuous improvement
Ability to work as part of a team, as well as independently
Committed to customer service delivery
Confidential and discrete approach
About CBRE Global Workplace Solutions:
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About CBRE Enterprise EMEA