Head of Operations

Head of Operations / Chelmsford / £70,000 Per Annum Depending on Experience + Benefits

As Head of Operations, you will take overall responsibility for the strategic planning and day-to-day operational performance of the company s in-house Chelmsford warehouse, transport fleet, and third-party logistics providers. It is essential that you have a solid understanding of end to end logistics, fleet management, pick and pack, and have been involved in a fast-paced warehouse environment operating to just in time and lean processes.

You will have experience managing multi-site operations, distribution, or supply chain environments, and will bring a proactive approach to continuous improvement and leadership. In addition to overseeing logistics and warehousing, the role also carries responsibility for company facilities, compliance, and health and safety management across all operational sites. A Transport Manager qualification would be a distinct advantage.

This role offers a competitive salary of circa £70,000, plus participation in the company bonus scheme. This senior strategic position presents an exciting opportunity for a proven leader with experience in managing fast-paced, high-volume logistics, warehousing, and transport operations. You will report directly to the business owners and help shape the long-term operational strategy by implementing scalable systems, driving continuous improvement, and ensuring high standards of customer service and operational excellence across all operational functions.

Key Responsibilities of the Head of Operations:

• Lead and develop the end-to-end logistics, warehousing, (including pick and pack), and transport strategy, ensuring alignment with broader business goals
• Oversee operations at the Chelmsford warehouse, Colchester HQ and other operational sites as required.
• Full responsibility for the transport fleet, including driver supervision, vehicle compliance, cost control, and route optimisation
• Maintain company compliance standards across fleet, warehouse, and regulatory areas, including health and safety, ISO, and annual audits
• Manage facilities operations, ensuring all sites are safe, functional, and fit for purpose
• Identify and deliver operational improvements through data-driven insights and system development
• Manage a team of up to thirty people during peak times.
• Lead, coach, and develop cross-functional teams to deliver high performance and a culture of ownership and accountability
• Monitor key KPIs and performance metrics, ensuring service levels are met while driving productivity and cost-effectiveness

Skills and Experience:

• Proven leadership and stakeholder management experience at all levels
• Comprehensive experience in managing fast-paced pick and pack warehouse operations
• A sound understanding of fleet operations, compliance, and transport planning
• An understanding of fundamental profit and loss
• Experience managing facilities, audits, and company-wide health and safety procedures
• A structured, analytical mindset with strong command of KPIs and performance data
• A mix of strategic thinking and operational involvement as needed
• Excellent planning, communication, and organisational skills
• A Transport Manager CPC qualification (desirable but not essential)

About the Company:

With more than 50 years of experience, this respected family-run business with its Head Office in Colchester and Distribution Centre in Chelmsford has earned a strong reputation for supplying high-quality educational products to schools and colleges throughout the South East. Built on service, trust, and family values, the business continues to grow and modernise while offering a stable and rewarding environment for ambitious professionals looking to make a lasting contribution.

Interested? If you think you re right for this Head of Operations role, then click the Apply Now button, send us your CV and we ll consider you for the first round of interviews.