Systems Analyst AI and Business Intelligence

Hill Robinson was specifically created to manage the operational complexities of the world's largest superyachts, bringing technical excellence to a full spectrum of services. Today, Hill Robinson offers specialised yacht management, project management for new builds and refit, charter management, corporate services, crew placement, payroll and recruitment, plus a host of other services.

The Systems Analyst will lead efforts in improving business intelligence, operational efficiency, and customer experience-leveraging emerging AI technologies and optimising key business systems.

This role sits at the intersection of technology, compliance, and operational strategy, ensuring our systems are effective, well integrated, and compliant with regulatory requirements.

AI & Business Intelligence Innovation

• Explore, evaluate, and prototype AI-driven solutions to improve reporting, forecasting, and decision making.
• Identify opportunities where AI, automation, or advanced analytics can improve internal processes or enhance customer experience.
• Translate business challenges into AI enabled use cases.
• Support development of dashboards, metrics, and analytical tools.
• Work within the guidelines and legislative parameters of GDPR/data protection responsibilities

Systems Administration & Optimisation

• Serve as primary administrator for platforms such as HubSpot and SharePoint.
• Configure, maintain, and optimise systems to maximise usability and business value.
• Deliver workflow automation, integrations, and improved data structures.
• Ensure system stability, security, and scalability.
• Responsible for user access audits.

Integration & Process Improvement

• Map existing business processes and identify technology driven improvements.
• Develop and maintain integrations to ensure seamless data flow.
• Champion best practices in system usage, process consistency, and data governance.

Compliance & Regulatory Alignment

• Partner with Compliance teams to ensure systems meet regulatory standards.
• Support internal controls, risk assessments, and governance processes.
• Maintain documentation aligned with compliance needs.

Stakeholder Engagement & Support

• Work with cross functional teams to understand requirements and deliver system improvements.
• Provide training, documentation, and user support.
• Communicate effectively with technical and non technical stakeholders.
• Manage competing priorities and provide structured updates

It is our expectation that the post holder upholds, demonstrates and lives up to our company values and works diligently towards our strategic goals and objectives, underpinned by our 5 pillars (Sustainable Growth, Business Efficiency, Trusted Partner, Culture, and Environment, Social & Governance) and that they do so with integrity and professionalism.

Hill Robinson believes diversity drives innovation. We are proud to be an equal opportunity employer and welcome applications from candidates of all genders, ethnicities, abilities, backgrounds, and life experiences. Our commitment is to create an inclusive workplace where every individual feels respected, valued, and empowered to thrive.

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