Lettings Customer Service Administrator

BDS are currently recruiting for a Housing administrator working with the Housing Management team, with an emphasis on rent account management and letting sector within a well-known Housing Association from their Oldham office.

The main focus of the role is to provide an effective, efficient, responsive, comprehensive front line housing, rent account management, lettings and customer service to existing and potential tenants and internal customers.

Main duties include but are not limited too;

• Pro-actively manage customer rent accounts, negotiating payment plans with customers, setting payment methods, monitoring arrears, credits, processing direct debits and refunds
• Amend property charges within housing management systems ensuring processes are followed in appropriate liaison with Head Office.
• Administer company credit card purchases on behalf of the team.
• Promoting lettings
• Administration of tenant applications and setting up new tenancies

We are looking for a candidate with;

• Intermediate IT knowledge including Excel and Word
• Experience working in a frontline customer interface environment
• Experience working in a housing/property related field
• Strong working knowledge of rent account management and lettings

This is a temp ongoing role for a maximum of 12 months to start ASAP

Hours; Monday and Tuesday 14 hours per week (Tuesday can work from home after initial training)

Pay rate; £17.69ph PAYE- £22.27ph UMB

Apply now for immeidate consideration!