Service and Small Works Manager

Service and Small Works Manager

Salary Range: £34 £38k per annum

Location: Alton, Hampshire

Purpose of the Job

The Service and Small Works Manager is responsible for the safe, compliant, and e cient delivery of all service and small works projects up to a value of approximately £100,000.

The role ensures works are delivered safely, e ciently, on time, and to a high technical and customer service standard. The post holder will also provide day-to-day leadership to scheduling sta and plays a key role in maintaining operational performance and customer satisfaction.

The Service and Small Works Manager is accountable for a number of key tasks and responsibilities, not limited to, but including:

Operational Delivery:

• Manage and oversee all service and small works projects up to £100,000 in value across fire suppression and detection systems.
• Take full responsibility for the day-to-day delivery of works, ensuring programmes are completed within contractual, technical and regulatory requirements.
• Coordinate labour, materials, and scheduling to ensure efficient and effective service delivery.
• Monitor progress, identify risks, and resolve issues that may affect cost, programme, safety, or quality.

Financial and Commercial Management:

• Take full responsibility for cost control and financial performance of assigned works.
• Monitor costs, variations, and expenditure to ensure works are delivered with agreed financial parameters and take corrective action where required.
• Identify opportunities for cost efficiencies while maintaining quality and compliance.

Technical and Compliance:

• Provide technical oversight and assurance for all service and small works tasks.
• Ensure all works comply with relevant legislation, fires safety standards, and industry best practice.
• Act as a technical escalation point for issues and customer queries.

Customer Service and Stakeholder Management:

• Demonstrate a strong commitment to delivering exceptional customer service.
• Build and maintain strong working relationships with customers, suppliers, and internal teams.
• Manage customer expectations and ensure clear, professional communication at all times.

Line Management:

• Act as Line Manager for scheduling staff, providing support, guidance, and performance management whilst supporting a culture of high standards at all times.
• Support training, competency development, and up skilling of the scheduling team.
• Lead on team member performance management, including goal setting, regular reviews, and ongoing feedback.
• Carry out technical reviews of work quality and adherence to procedures.
• Ensure scheduling activities align with operational priorities and customer requirements.
• Promote a culture of accountability, organisation, and continuous improvement.

Qualifications and Requirements:

• Knowledge of relevant British Standards and COPs.
• Knowledge of BAFE SP203-1 and SP203-3.
• Knowledge of LPS 1014 and 1204.
• Leadership / Management qualification (e.g. ILM Level 5/7) (desirable).
• Chartered Engineer status (CEng) or working towards (desirable).
• IOSH Managing Safely or SMSTS.
• CSCS card or equivalent.
• High level of technical competence across fire suppression and detection systems.
• Proven track record within the fire industry, specifically involving suppression and detection systems.
• Employees must hold a valid driving licence that is legally recognised for use in the UK and be able to maintain this for the duration of their employment.
• Flexibility to travel and work away from home as required.

Experience:

• 5-7 years experience managing service and/or small works projects.
• Demonstrable experience of cost control and financial management.
• Previous experience of line-managing or supervising a small team is preferred.
• Strong organisational and planning skills with the ability to manage multiple workstreams.
• Self-sufficient, proactive, and comfortable working with minimal supervision.
• Strong leadership, communication, and decision-making skills.
• Customer-focused with a genuine passion for service excellence.
• Calm, professional, and solution-focused

Benefits:

• £34 £38k competitive salary
• Additional holiday for your birthday
• Annual company events
• Health package

Apply Now!