Infrastructure Support Analyst

INFRASTRUCTURE SUPPORT ANALYST

Based in the NEU Head Office (London, WC1H 9BD)

Full-time, permanent

Commencing salary £54,748 per annum

The National Education Union is a powerful force for change in education, representing 500,000 teachers, lecturers, support staff, and leaders. As we undertake an extensive staffing review, this is an exciting time to join us on our journey to becoming a more agile, strategic, and powerfully coordinated trade union-ready to meet the challenges of the future and drive lasting change in education.

We're seeking an experienced and skilled professional to provide day to day support for IT infrastructure and security functions.

Reporting to the Infrastructure and Security Manager, this role leads new application and systems initiatives, including research, testing, documentation, and deployment to users as assigned. Responsibilities include overseeing policy objects and configuring infrastructure and security systems, as well as creating, testing, and deploying policy objects and system configurations to users or devices under the guidance of the Infrastructure Manager.

The position also involves assisting with the implementation, installation, and ongoing maintenance of the Union's IT infrastructure, adhering to established procedures and best practices. In addition, the role supports security and backup processes for all cloud-based and on-premise data and devices, stays informed on emerging technologies, and contributes to technical evaluations as needed.

Prospective applicants should hold a degree or equivalent further education. They must possess up-to-date knowledge of network, server, and security issues, along with associated core technologies and backup procedures. Experience in implementing or supporting WAN/LAN installations and configurations, including both hardware and software, is also required.

Knowledge of Azure Management and PowerShell for automation and scripting desirable.

In addition to salary, we offer good conditions including 33 days' annual leave plus Christmas closure days and a defined benefit pension scheme. Salary and benefits are pro-rata for part-time applicants.

Further details can be downloaded from our website via the button below where applicants will be able to complete an online application on our recruitment portal. Closing date is mid-day 10 March 2026.

We welcome applications from individuals seeking part-time, job-share or other flexible working arrangements.

Please note:We reserve the right to close this position early if we receive a high volume of applications.

THE UNION IS FUNDAMENTALLY COMMITTED TO EQUAL OPPORTUNITIES IN ITS POLICIES AND PRACTICE