Customer Services Administrator

Customer Services Administrator Part-Time 12-Month Fixed Term Contract

About Us

Located in Huntingdon, Just Digital is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK.

Established in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the centre of what we do and continue to monitor and improve our processes as we work towards our goal of being featured on Best Companies Top 100 Companies To Work For .

We have become a Living Wage Accredited employer and have exciting expansion plans with the aim to double our turnover in the next few years. Never has it been a more exciting time to join us.

Role Summary

We are looking for a Customer Services Administrator that thrives in a fast-paced environment to support our Online Services team. Your role will involve a variety of tasks, and, due to the quick turnaround of the ordering process, you must be able to work to tight deadlines.

Your main responsibility will be processing orders placed on our websites, following them through from start to finish, and dealing with associated customer queries. It is important that you can multi-task with a proactive approach to changing situations and be a good communicator over the phone and emails showing great attention to detail.

No formal qualifications are required, but you must be organised and computer literate with knowledge of Microsoft office. Customer service in a previous role is essential.

This role is a part-time position working 3 days per week.

Key Responsibilities:

• Deal with all aspects of our ordering process, from initial order to completion.
• Daily checks to close completed orders and follow up on the status of outstanding orders.
• Track deliveries to ensure safe completion of orders, resolve any delivery queries, and manage any claims processes.
• Answer the phone and deal with customer queries related to orders and our websites.
• Liaising with clients via phone, email and live chat.
• Liaise with internal departments.
• Monitor stock levels.
• Assist our account management team in dealing with customer requests.
• General administration tasks associated with the role.

You Will:

• Be highly organised and efficient.
• Have strong prioritisation skills.
• Have excellent telephone and email manor and be a good communicator.
• Have experience in customer service.
• Be experienced in Outlook.
• Have excellent attention to detail.
• Have knowledge of Excel.

What We Offer In Return:

• 4 x Salary Life Assurance
• Up to 75% Income Protection
• Private Medical (after a qualifying period)
• Enhanced Pension Scheme
• Enhanced Maternity and Paternity pay
• Starting at 24 days holiday plus bank holidays
• 35 hour working week
• Employee Assistance Programme Unum
• Trained Mental Health First Aiders
• Eye-care Scheme
• Cycle to Work Scheme
• Time off on your birthday
• Social and charity events
• Exclusive staff discounts

Apply today with an up-to-date CV.