Interactive Contact & Resolution Ltd
Newcastle Upon Tyne, Tyne And Wear
Kick-start a rewarding career as a full-time Field Agent with iC&R, managing commercial water accounts across the North-East. Enjoy great training, bonuses, and a varied field-based role where no two days are the same. Field Agent North East England (Teesside, Wearside & Tyneside) Full-time, 40 hours per week, with flexibility required to accommodate varying business operating hours across client sites Permanent position Salary £27,032 per annum + performance based bonus (OTE £32,000) Please note: Applicants must be authorised to work in the UK iC&R is a specialist provider working on behalf of commercial water retailers across the UK. We focus on resolving complex commercial water account cases, from early-stage investigation through to supply disconnection where necessary. As a growing and supportive business, we pride ourselves on professionalism, trust, collaboration, and delivering excellent service for our clients. The Role We are looking for a motivated, reliable, and professional Field Agent to manage commercial water accounts across the North-East region. Key Responsibilities: Managing commercial water account cases across Teesside, Wearside, and Tyneside Conducting on-site investigations and customer visits Representing clients professionally in a field-based capacity Resolving complex cases from initial enquiry through to disconnection when required Maintaining accurate case records and reporting outcomes Working independently while supporting the wider team The Ideal Candidate We re seeking someone confident, approachable, and capable of managing their own workload in a field environment. Full training is provided, so attitude and reliability are just as important as experience. About you: A full UK driving licence Your own vehicle (fuel card provided for business mileage) A professional and confident manner when dealing with customers Strong organisational skills and the ability to work independently A willingness to learn and gain industry accreditations Benefits: Competitive basic salary of £27,032 Achievable performance-based bonus with an OTE of £32k Company pension scheme Full training and ongoing development SHEA and NWH industry accreditations Fuel card for business mileage Supportive, close-knit team environment How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience include Field Technician, Water Compliance Officer, Utilities Inspector, Environmental Field Operative, Meter Reader, Commercial Account Investigator, Enforcement Officer, Property Services Inspector, Service Engineer, Site Surveyor
Feb 24, 2026
Full time
Kick-start a rewarding career as a full-time Field Agent with iC&R, managing commercial water accounts across the North-East. Enjoy great training, bonuses, and a varied field-based role where no two days are the same. Field Agent North East England (Teesside, Wearside & Tyneside) Full-time, 40 hours per week, with flexibility required to accommodate varying business operating hours across client sites Permanent position Salary £27,032 per annum + performance based bonus (OTE £32,000) Please note: Applicants must be authorised to work in the UK iC&R is a specialist provider working on behalf of commercial water retailers across the UK. We focus on resolving complex commercial water account cases, from early-stage investigation through to supply disconnection where necessary. As a growing and supportive business, we pride ourselves on professionalism, trust, collaboration, and delivering excellent service for our clients. The Role We are looking for a motivated, reliable, and professional Field Agent to manage commercial water accounts across the North-East region. Key Responsibilities: Managing commercial water account cases across Teesside, Wearside, and Tyneside Conducting on-site investigations and customer visits Representing clients professionally in a field-based capacity Resolving complex cases from initial enquiry through to disconnection when required Maintaining accurate case records and reporting outcomes Working independently while supporting the wider team The Ideal Candidate We re seeking someone confident, approachable, and capable of managing their own workload in a field environment. Full training is provided, so attitude and reliability are just as important as experience. About you: A full UK driving licence Your own vehicle (fuel card provided for business mileage) A professional and confident manner when dealing with customers Strong organisational skills and the ability to work independently A willingness to learn and gain industry accreditations Benefits: Competitive basic salary of £27,032 Achievable performance-based bonus with an OTE of £32k Company pension scheme Full training and ongoing development SHEA and NWH industry accreditations Fuel card for business mileage Supportive, close-knit team environment How to apply for the role: If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents. You must be authorised to work in the UK. No agencies, please. Other suitable skills and experience include Field Technician, Water Compliance Officer, Utilities Inspector, Environmental Field Operative, Meter Reader, Commercial Account Investigator, Enforcement Officer, Property Services Inspector, Service Engineer, Site Surveyor
Elix Sourcing Solutions
Chester Le Street, County Durham
Contracts Manager - Utilities and Civils Chester Le Street (Commutable from Durham, Sunderland, Darlington, Washington) 50,000 - 60,000 + Training + Progression + Bonus + Car Are you a Contracts Manager looking to join a family feel business with a great reputation for looking after and developing staff? Are you interested in working with high calibre customers on complex and varied projects? The company are a multi-disciplinary construction and civils company, they act as the principal contractor but additionally work on multiple projects at once. This is a great opportunity to secure a contracts manager role, supporting customers across the north and northeast of England. The role involves overseeing multiple Contracts at any one time in Civils, Construction, Refurbs, Roofing and Utilities. This is great opportunity to join an established organisation in a role offering variety, challenge, and room to progress. The Role: Contracts Manager - Utilities and Civils Monday to Friday - 40 hours Contracts in Northern England (Generally within daily driving range) Candidate Requirements: Contract Management experience within civils or utilities Strong leadership, communication, and stakeholder management abilities Driving License Consultant: George Mallett - Ref 4888 - (url removed) Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Contracts Manager, Contract Manager, Project Manager, Civils, Civil Engineering, Roofing, Costings, Meetings, Projects, Contracts, ECS, Principal Contractor, Principle Contract, Construction, CSCS, Site Agent, Construction Management, Newcastle, Durham, Peterlee, South Shields, Chester-Le-Street, Stanley, Washington, Tyne & Wear
Feb 23, 2026
Full time
Contracts Manager - Utilities and Civils Chester Le Street (Commutable from Durham, Sunderland, Darlington, Washington) 50,000 - 60,000 + Training + Progression + Bonus + Car Are you a Contracts Manager looking to join a family feel business with a great reputation for looking after and developing staff? Are you interested in working with high calibre customers on complex and varied projects? The company are a multi-disciplinary construction and civils company, they act as the principal contractor but additionally work on multiple projects at once. This is a great opportunity to secure a contracts manager role, supporting customers across the north and northeast of England. The role involves overseeing multiple Contracts at any one time in Civils, Construction, Refurbs, Roofing and Utilities. This is great opportunity to join an established organisation in a role offering variety, challenge, and room to progress. The Role: Contracts Manager - Utilities and Civils Monday to Friday - 40 hours Contracts in Northern England (Generally within daily driving range) Candidate Requirements: Contract Management experience within civils or utilities Strong leadership, communication, and stakeholder management abilities Driving License Consultant: George Mallett - Ref 4888 - (url removed) Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. Contracts Manager, Contract Manager, Project Manager, Civils, Civil Engineering, Roofing, Costings, Meetings, Projects, Contracts, ECS, Principal Contractor, Principle Contract, Construction, CSCS, Site Agent, Construction Management, Newcastle, Durham, Peterlee, South Shields, Chester-Le-Street, Stanley, Washington, Tyne & Wear
We are looking for a proactive and organised Retail Liaison / Administration Assistant to support the day-to-day operation of a growing mixed-use portfolio comprising a shopping centre, public realm, residential properties and a large multi-storey car park. This role plays a key part in ensuring the smooth running of the estate by acting as a central point of contact between retail occupiers, managing agents, contractors and internal teams. It is a varied position with a strong focus on communication, coordination, administration and compliance, supporting positive retailer relationships and efficient site operations across all elements of the portfolio. The Role You will be responsible for maintaining effective day-to-day relationships with retail occupiers, acting as their main point of contact for operational matters. This includes: Managing retailer enquiries, issues and requests in a professional and timely manner Supporting the onboarding of new retailers, including inductions, access arrangements and documentation Coordinating works, deliveries and contractor access in line with site procedures Assisting with compliance administration, including health & safety records, RAMS and permits to work Maintaining accurate records relating to retailers, licences, notices and correspondence Supporting centre communications such as notices, updates and operational guidance Liaising with security, cleaning and facilities teams to help resolve operational issues across the shopping centre, public realm, residential areas and car park Assisting with reporting on retailer engagement, issues and trends Providing general administrative support to the centre management team Undertaking any other reasonable duties as requested by senior management Administration & Reporting You will also support the administrative and reporting functions of the portfolio, including: - Ordering office supplies and equipment - Distributing and collecting monthly occupier income reports and issuing regular occupier communications - Creating and distributing monthly digital newsletters for both commercial and residential occupiers - Supporting site budgets alongside the Centre Management team - Liaising with the Savills Accounts team on financial and invoicing queries and maintaining accurate records - Raising Purchase Orders via the Savills Proacts dashboard and resolving invoicing issues with service providers - Recording and maintaining car park usage and income data for site and client reporting - Collecting utilities data and completing Change of Tenancy (COT) reports for incoming and outgoing occupiers - Undertaking any other reasonable duties as requested by senior management Ideal skills Strong administrative and organisational skills High attention to detail and accuracy Excellent written and verbal communication skills Ability to manage multiple tasks and meet deadlines Professional, customer-focused approach with strong interpersonal skills Confident using Microsoft Office, particularly Excel and Word Ideal knowledge Understanding of retail and commercial leasing terminology and processes Awareness of mixed-use environments incorporating retail, residential, public realm and car parking assets Knowledge of confidentiality and data protection requirements Understanding of landlord, tenant and managing agent relationships Ideal experience Previous experience in a property, leasing or administration role Experience supporting lease administration or tenant coordination Exposure to retail or mixed-use developments is desirable Experience working with external stakeholders Salary ranges from 35,000 - 40,000k for the right candidate + benefits.
Feb 17, 2026
Full time
We are looking for a proactive and organised Retail Liaison / Administration Assistant to support the day-to-day operation of a growing mixed-use portfolio comprising a shopping centre, public realm, residential properties and a large multi-storey car park. This role plays a key part in ensuring the smooth running of the estate by acting as a central point of contact between retail occupiers, managing agents, contractors and internal teams. It is a varied position with a strong focus on communication, coordination, administration and compliance, supporting positive retailer relationships and efficient site operations across all elements of the portfolio. The Role You will be responsible for maintaining effective day-to-day relationships with retail occupiers, acting as their main point of contact for operational matters. This includes: Managing retailer enquiries, issues and requests in a professional and timely manner Supporting the onboarding of new retailers, including inductions, access arrangements and documentation Coordinating works, deliveries and contractor access in line with site procedures Assisting with compliance administration, including health & safety records, RAMS and permits to work Maintaining accurate records relating to retailers, licences, notices and correspondence Supporting centre communications such as notices, updates and operational guidance Liaising with security, cleaning and facilities teams to help resolve operational issues across the shopping centre, public realm, residential areas and car park Assisting with reporting on retailer engagement, issues and trends Providing general administrative support to the centre management team Undertaking any other reasonable duties as requested by senior management Administration & Reporting You will also support the administrative and reporting functions of the portfolio, including: - Ordering office supplies and equipment - Distributing and collecting monthly occupier income reports and issuing regular occupier communications - Creating and distributing monthly digital newsletters for both commercial and residential occupiers - Supporting site budgets alongside the Centre Management team - Liaising with the Savills Accounts team on financial and invoicing queries and maintaining accurate records - Raising Purchase Orders via the Savills Proacts dashboard and resolving invoicing issues with service providers - Recording and maintaining car park usage and income data for site and client reporting - Collecting utilities data and completing Change of Tenancy (COT) reports for incoming and outgoing occupiers - Undertaking any other reasonable duties as requested by senior management Ideal skills Strong administrative and organisational skills High attention to detail and accuracy Excellent written and verbal communication skills Ability to manage multiple tasks and meet deadlines Professional, customer-focused approach with strong interpersonal skills Confident using Microsoft Office, particularly Excel and Word Ideal knowledge Understanding of retail and commercial leasing terminology and processes Awareness of mixed-use environments incorporating retail, residential, public realm and car parking assets Knowledge of confidentiality and data protection requirements Understanding of landlord, tenant and managing agent relationships Ideal experience Previous experience in a property, leasing or administration role Experience supporting lease administration or tenant coordination Exposure to retail or mixed-use developments is desirable Experience working with external stakeholders Salary ranges from 35,000 - 40,000k for the right candidate + benefits.
Are you ready to make a real impact and help deliver essential infrastructure safely, successfully and to the highest standards? We're looking for a driven, proactive Site Agent to take ownership of on-site delivery and lead teams in achieving outstanding project outcomes. In this role, you'll ensure that all project activities under your control are completed safely, on programme and to specification, while securing positive commercial results aligned with Browne's business targets. You will be instrumental in shaping the daily success of our projects championing our safe systems of work, driving efficiency, maintaining strong client relationships, and leading by example through Browne's core behaviours. You will oversee day-to-day construction activities, ensuring works are delivered to high environmental, quality and customer care standards. You'll provide clear leadership to site teams and subcontractors, ensure compliance with CPP, RAMS and POWRAs, and maintain accurate progress documentation throughout. As a key site representative, you'll also help identify opportunities for improvements across processes, tools and methodologies, contributing to continuous development across the wider business. This is an opportunity to play a central role in delivering projects that matter safely, efficiently and collaboratively helping Browne strengthen its position as the delivery partner of choice. Please note that the contractual location for this role can be Falmer or Chatham. Our sites are based in Kent, Sussex and Hampshire and you will be required to attend sites within these areas on a daily basis. About Browne Browne Group is a leading contractor specialising in the water and wastewater sectors. We deliver complex, sustainable solutions that enhance public infrastructure, improve network resilience, and reduce environmental impact. Our industry-leading digital approach to project management and quality control ensures consistent delivery to the highest standards. Our expertise spans infrastructure, non-infrastructure, and maintenance services across the water and wastewater sectors. We deliver civil engineering works including pipelines, pumping stations and reservoirs; MEICA solutions covering mechanical, electrical, instrumentation, control and automation; and long-term maintenance programmes that support asset reliability and operational efficiency. This integrated capability enables us to meet diverse client needs across the full asset lifecycle. Browne is a subsidiary of Renew Holdings plc, a leading UK Engineering Services business. The Group operates through independently branded subsidiaries across UK and European markets, delivering essential infrastructure maintenance and renewal through its highly skilled, directly employed workforce. What We're Looking For A strong commitment to ensuring everyone goes home safe mentally and physically. Excellent verbal and written communication skills. Highly organised, with the ability to manage multiple priorities. Positive, proactive and solution-focused attitude. Working knowledge of the NEC Forms of Contract. Proficiency in Microsoft Office (Word, Excel, Project), SharePoint and Teams. Proven experience managing construction/utilities activities with a strong focus on site safety. Experience in budgeting, scheduling and resource allocation. Essential qualifications: CSCS, SMSTS/SSSTS, Temporary Works Supervisor, and a full UK driving licence. Desirable: IOSH Managing Safely/CITB Site Manager Safety Scheme, NEBOSH Construction Certificate, EUSR (1 5), Emergency First Aid, NRSWA Supervisor. If you're motivated by safe delivery, strong teamwork and excellent client outcomes, this role offers the chance to lead meaningful projects and shape the success of our teams. Apply today and bring your expertise to Browne. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Feb 10, 2026
Full time
Are you ready to make a real impact and help deliver essential infrastructure safely, successfully and to the highest standards? We're looking for a driven, proactive Site Agent to take ownership of on-site delivery and lead teams in achieving outstanding project outcomes. In this role, you'll ensure that all project activities under your control are completed safely, on programme and to specification, while securing positive commercial results aligned with Browne's business targets. You will be instrumental in shaping the daily success of our projects championing our safe systems of work, driving efficiency, maintaining strong client relationships, and leading by example through Browne's core behaviours. You will oversee day-to-day construction activities, ensuring works are delivered to high environmental, quality and customer care standards. You'll provide clear leadership to site teams and subcontractors, ensure compliance with CPP, RAMS and POWRAs, and maintain accurate progress documentation throughout. As a key site representative, you'll also help identify opportunities for improvements across processes, tools and methodologies, contributing to continuous development across the wider business. This is an opportunity to play a central role in delivering projects that matter safely, efficiently and collaboratively helping Browne strengthen its position as the delivery partner of choice. Please note that the contractual location for this role can be Falmer or Chatham. Our sites are based in Kent, Sussex and Hampshire and you will be required to attend sites within these areas on a daily basis. About Browne Browne Group is a leading contractor specialising in the water and wastewater sectors. We deliver complex, sustainable solutions that enhance public infrastructure, improve network resilience, and reduce environmental impact. Our industry-leading digital approach to project management and quality control ensures consistent delivery to the highest standards. Our expertise spans infrastructure, non-infrastructure, and maintenance services across the water and wastewater sectors. We deliver civil engineering works including pipelines, pumping stations and reservoirs; MEICA solutions covering mechanical, electrical, instrumentation, control and automation; and long-term maintenance programmes that support asset reliability and operational efficiency. This integrated capability enables us to meet diverse client needs across the full asset lifecycle. Browne is a subsidiary of Renew Holdings plc, a leading UK Engineering Services business. The Group operates through independently branded subsidiaries across UK and European markets, delivering essential infrastructure maintenance and renewal through its highly skilled, directly employed workforce. What We're Looking For A strong commitment to ensuring everyone goes home safe mentally and physically. Excellent verbal and written communication skills. Highly organised, with the ability to manage multiple priorities. Positive, proactive and solution-focused attitude. Working knowledge of the NEC Forms of Contract. Proficiency in Microsoft Office (Word, Excel, Project), SharePoint and Teams. Proven experience managing construction/utilities activities with a strong focus on site safety. Experience in budgeting, scheduling and resource allocation. Essential qualifications: CSCS, SMSTS/SSSTS, Temporary Works Supervisor, and a full UK driving licence. Desirable: IOSH Managing Safely/CITB Site Manager Safety Scheme, NEBOSH Construction Certificate, EUSR (1 5), Emergency First Aid, NRSWA Supervisor. If you're motivated by safe delivery, strong teamwork and excellent client outcomes, this role offers the chance to lead meaningful projects and shape the success of our teams. Apply today and bring your expertise to Browne. The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
Debt Recovery Agent Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases. Salary: Competitive Salary + upto 10% bonus Hours: Monday - Friday (no weekends) Contract: Permanent, 37.5 hours Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office Key Responsibilities Manage a portfolio of customer debt cases Handle inbound queries and proactively contact overdue customers Agree payment plans and reset Direct Debits to prevent future debt Work with internal teams and third party agencies where required Support complex tenancy cases and resolve disputes preventing payment Ensure compliance with regulatory standards including GDPR Achieving and working towards targets What We're Looking For Previous experience in Debt Recovery, Payment Support. Strong communication skills verbal and written Confident in making decisions Customer focused Experience handling complex customer issues Knowledge of debt management systems, regulatory frameworks, and ledger management Background in utilities debt collection is desirable Benefits 25-28 days annual leave + birthday off Pension + life assurance Retail discounts Option to buy/sell holidays Well being and GP support On site parking, gym, caf , and social spaces Hybrid working (after sign off) No weekends or bank holidays If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 03, 2026
Full time
Debt Recovery Agent Are you a confident negotiator with experience in Debt Recovery? Due to Internal Growth We're looking for a Debt Recovery Agent to handle complex customer accounts, recover overdue balances, and support cases. Salary: Competitive Salary + upto 10% bonus Hours: Monday - Friday (no weekends) Contract: Permanent, 37.5 hours Location: Sale, Manchester Hybrid - 3 days WFH, 2 days office Key Responsibilities Manage a portfolio of customer debt cases Handle inbound queries and proactively contact overdue customers Agree payment plans and reset Direct Debits to prevent future debt Work with internal teams and third party agencies where required Support complex tenancy cases and resolve disputes preventing payment Ensure compliance with regulatory standards including GDPR Achieving and working towards targets What We're Looking For Previous experience in Debt Recovery, Payment Support. Strong communication skills verbal and written Confident in making decisions Customer focused Experience handling complex customer issues Knowledge of debt management systems, regulatory frameworks, and ledger management Background in utilities debt collection is desirable Benefits 25-28 days annual leave + birthday off Pension + life assurance Retail discounts Option to buy/sell holidays Well being and GP support On site parking, gym, caf , and social spaces Hybrid working (after sign off) No weekends or bank holidays If you're ready for a challenge in a fast paced, rewarding environment, please apply today currently shortlisting for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
