Temporary Customer Service Administrator

Temporary Customer Service Administrator

Location: DE55 Alfreton
Rate: £12.21 per hour
Hours: Full time between 9am 6pm, Monday to Friday

We are seeking a dedicated and enthusiastic Temporary Customer Service Administrator to join our client s team. The ideal candidate will be customer-focused, highly organised and confident using computer systems, with the ability to manage enquiries efficiently while maintaining accuracy. This role involves supporting customers with orders, handling claims and credits, and ensuring a high standard of service at all times.

• Respond to customer enquiries via phone and email in a professional and timely manner.

• Process and manage customer orders accurately and efficiently.

• Handle claims, returns and credits in line with company procedures.

• Maintain accurate customer records and ensure data integrity across systems.

• Liaise with internal departments to resolve customer queries or issues.

• Provide updates to customers regarding orders, deliveries and account queries.

• Assist with reporting and general administrative support as required.

• Ensure confidential information is handled securely.

• Previous customer service experience within a fast-paced environment.

• Strong computer and system skills with excellent attention to detail.

• Excellent communication skills, both written and verbal.

• Strong organisational and time management abilities.

• Ability to work under pressure and adapt to changing priorities.

• Professional, positive and customer-focused approach.

If you are organised, proactive and passionate about delivering excellent customer service, we would love to hear from you.

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