Team Manager - Case Examiners

Salary: £42,101 - £49,528

Hours: Full time

Contract: Fixed term contract - 12 months maternity cover

Location: Birmingham / Hybrid - two days per week working from our Birmingham office.

This is an exciting opportunity to use your Fitness to Practise (FtP) expertise and management skills to play a pivotal role in protecting patient safety and maintaining public confidence in dental services.

Reporting to the Head of Case Examiners within FtP, as a Team Manager of Case Examiners, you will line manage a team of highly experienced Case Examiners, whilst always ensuring the independence of their FtP case decisions.

You will provide day to day support, performance management and support with quality assurance of work, whilst ensuring independent, fair, robust, and timely decision-making from your team members. You will also support with FtP improvement projects, as required in relation to the Case Examiners.

Your key responsibilities will include:

• Providing day to day management including 121s and performance management within your team, ensuring team members are achieving targets and KPIs.
• Ensuring the delivery of high-quality and effective decision-making by Case Examiners including undertaking regular quality reviews, while maintaining the independence of the decision-making function.
• Ensuring your team have timely updates on legal issues and receive appropriate training as required.
• Ensuring your team are kept up to date with process and policy developments in FtP and to act as a conduit for them to feedback and input into development work.

About you

You will offer a detailed knowledge and experience within a similar environment, gained within another regulator or a similar regulatory environment. As part of your application please demonstrate how you meet the criteria within the personal specification below. Full person specification is within the Job Description attached.

Person Specification:

• Experience of processing investigations in a regulatory or statutory environment, and successful case management.
• Experience of managing a large team responsible for making decisions in relation to complex casework and inspiring the team to attain goals and pursue excellence.
• Ability to lead a team to meet productivity targets and achieve KPIs in an environment where accuracy, timeliness and customer service is paramount.

About Us

Our primary purpose is to protect the public and to ensure patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate concerns about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this, we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

Some of our benefits include:

• 27 days holiday (plus statutory) - rising to 30 days after 2 years' service
• Flexi-time scheme
• Employer pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years' service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership

We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

How to apply:

For further details about the role and to apply please click the apply button.

As part of your applications you are required to submit a supporting statement. Please use your supporting statement to expand on your experience in the following areas of the person specification - We would advise using the S.T.A.R format.

• Experience of processing investigations in a regulatory or statutory environment, and successful case management.
• Experience of managing a large team responsible for making decisions in relation to complex casework and inspiring the team to attain goals and pursue excellence, whilst leading the team to meet productivity targets and KPIs.
• Experience of quality assuring regulatory casework decisions

Closing date: 23:59 on 01 March 2026.

Please note that we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible.

Please no agencies unless instructed otherwise.