Deliveroo
Head of Commercial Enablement & GTM, New Verticals Job ID: R20970 Commercial London - The River Building HQ Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team Commercial Enablement and GTM is part of the New Verticals' Strategy & Operations team (Grocery, Retail & HOP) that reports into the VP of New Verticals & Consumer. The culture within the New Verticals team is informal, fast paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast. The Role This is a high-impact role at the heart of the New Verticals business. You'll own a broad remit spanning commercial enablement, go to market execution, and third party tech partnerships strategy - balancing day to day delivery with longer term strategic shaping. You'll lead a high performing team of specialists within each area, while operating in a fast paced, evolving environment, working across functions to turn strategy into action and ensure the business is set up to scale successfully. Key responsibilities include: Commercial Enablement: Enable our local New Verticals commercial teams to perform at their very best. You'll design and deliver high impact enablement initiatives - from Joint Business Plans with our most strategic partners to a best in class learning and development agenda that unlocks individual and team performance. Go To Market for New Launches: Lead the end to end programme delivery of our most exciting and high profile launches across New Verticals. You'll own the planning, governance and execution of the programmes across new product features, strategic initiatives, and major partner integrations (e.g. Partner Loyalty Integrations, Dark Store Site Launches, new feature allowing customers to combine Grocery and Restaurant orders) - working cross functionally to define scope, manage dependencies and risks, and ensure high quality delivery at scale. You'll provide clear visibility to senior stakeholders and proactively unblock teams to bring innovation to market seamlessly. Policy & Process Excellence: Set the strategic direction for how New Verticals operates. You'll design, evolve, and embed world class policies and processes that enable scalable, efficient, and high quality operations as the business grows (e.g. Partner Onboarding Playbooks, Partner Segmentation Framework, Restricted Items Policy). Third-Party Tech Strategic Partnerships: Own the strategy and execution of our third party tech partnerships across New Verticals. You'll define the long term vision, operating model, and strategic roadmap for how we work with third party technology partners - including middleware, data integrations, catalogue tools, and picking software/hardware. You'll lead key commercial relationships, negotiate and manage contracts, and work cross functionally to ensure partners are seamlessly integrated into our product and operational stack. Qualities We're Looking For DECISIVE AND INFLUENTIAL: You're comfortable operating at pace and with ambiguity. You make clear decisions, communicate with confidence, and can mobilise teams and senior stakeholders to move from strategy to action. COMMERCIAL AND COLLABORATIVE: You bring a strong commercial lens and enjoy working cross functionally. You build trusted relationships across Commercial, Product, Strategy, and Operations, connecting priorities and ensuring initiatives deliver real business impact. STRUCTURED: You bring structure to complex initiatives and programmes. You can run multiple workstreams in parallel, set clear direction, and execute with rigour - without losing sight of outcomes. Profile We are looking for someone who: Has 6-10 years of experience in a commercially and/or operationally focused role, ideally within a fast paced, consumer led environment. Experience in logistics, e commerce, marketplaces, or other customer obsessed businesses is a strong advantage. Has a proven track record of owning and delivering complex initiatives end to end, from shaping strategy through to operational execution. Has experience working in high growth or changing environments, where priorities evolve and speed matters. Brings a hands on, ownership driven mindset, and is excited to build, scale, and continuously improve how things work. Is comfortable working independently and with senior stakeholders, managing multiple priorities while maintaining high standards of quality and pace. Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Head of Commercial Enablement & GTM, New Verticals Job ID: R20970 Commercial London - The River Building HQ Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team Commercial Enablement and GTM is part of the New Verticals' Strategy & Operations team (Grocery, Retail & HOP) that reports into the VP of New Verticals & Consumer. The culture within the New Verticals team is informal, fast paced and entrepreneurial. Given the growth of the business and the senior stakeholder exposure, progression in the team can be fast. The Role This is a high-impact role at the heart of the New Verticals business. You'll own a broad remit spanning commercial enablement, go to market execution, and third party tech partnerships strategy - balancing day to day delivery with longer term strategic shaping. You'll lead a high performing team of specialists within each area, while operating in a fast paced, evolving environment, working across functions to turn strategy into action and ensure the business is set up to scale successfully. Key responsibilities include: Commercial Enablement: Enable our local New Verticals commercial teams to perform at their very best. You'll design and deliver high impact enablement initiatives - from Joint Business Plans with our most strategic partners to a best in class learning and development agenda that unlocks individual and team performance. Go To Market for New Launches: Lead the end to end programme delivery of our most exciting and high profile launches across New Verticals. You'll own the planning, governance and execution of the programmes across new product features, strategic initiatives, and major partner integrations (e.g. Partner Loyalty Integrations, Dark Store Site Launches, new feature allowing customers to combine Grocery and Restaurant orders) - working cross functionally to define scope, manage dependencies and risks, and ensure high quality delivery at scale. You'll provide clear visibility to senior stakeholders and proactively unblock teams to bring innovation to market seamlessly. Policy & Process Excellence: Set the strategic direction for how New Verticals operates. You'll design, evolve, and embed world class policies and processes that enable scalable, efficient, and high quality operations as the business grows (e.g. Partner Onboarding Playbooks, Partner Segmentation Framework, Restricted Items Policy). Third-Party Tech Strategic Partnerships: Own the strategy and execution of our third party tech partnerships across New Verticals. You'll define the long term vision, operating model, and strategic roadmap for how we work with third party technology partners - including middleware, data integrations, catalogue tools, and picking software/hardware. You'll lead key commercial relationships, negotiate and manage contracts, and work cross functionally to ensure partners are seamlessly integrated into our product and operational stack. Qualities We're Looking For DECISIVE AND INFLUENTIAL: You're comfortable operating at pace and with ambiguity. You make clear decisions, communicate with confidence, and can mobilise teams and senior stakeholders to move from strategy to action. COMMERCIAL AND COLLABORATIVE: You bring a strong commercial lens and enjoy working cross functionally. You build trusted relationships across Commercial, Product, Strategy, and Operations, connecting priorities and ensuring initiatives deliver real business impact. STRUCTURED: You bring structure to complex initiatives and programmes. You can run multiple workstreams in parallel, set clear direction, and execute with rigour - without losing sight of outcomes. Profile We are looking for someone who: Has 6-10 years of experience in a commercially and/or operationally focused role, ideally within a fast paced, consumer led environment. Experience in logistics, e commerce, marketplaces, or other customer obsessed businesses is a strong advantage. Has a proven track record of owning and delivering complex initiatives end to end, from shaping strategy through to operational execution. Has experience working in high growth or changing environments, where priorities evolve and speed matters. Brings a hands on, ownership driven mindset, and is excited to build, scale, and continuously improve how things work. Is comfortable working independently and with senior stakeholders, managing multiple priorities while maintaining high standards of quality and pace. Why Deliveroo? Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Deliveroo
Ealing, London
Title: Site Associate Location: Acton Pay: £13.83 per hour (20% uplift if working after 10pm) Site opening hours: Between 7am & 4.30am 15 hour p/w contract About Deliveroo Editions With a dash of hard-work, a sprinkle of teamwork and a whole dollop of creativity, we created "Editions" which is our 'dark kitchens' business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho and Gourmet Burger Company to help further connect them with hungry customers. Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What's even more exciting is that we're expanding our portfolio further. Great people help to drive our business forward and we are always looking for more to join our sites. If you don't have the exact experience, that's okay, we'd still love to hear from you. Does this sound tasty to you? Take a look at our Kitchen Assistant / Cleaner role and apply below to join the Roo family. About the role The Site Associate role covers a wide range of tasks across the Editions site. You will ensure that the site is clean, support the wider operation of the site to ensure that our loyal customers receive their orders as quickly as possible from our trusted partners. Responsibilities will include: You will report into the Site Manager and the site management team. Ensuring that the cleanliness of the site is maintained to a high standard by cleaning as you go throughout the shift as well as regular deep cleaning of various equipment throughout the week Cleaning communal areas, such as staff room, bathrooms, stock rooms, maintaining site health and safety standards at all times Working with the management team to ensure a safe and clean site by participating in regularly checking Assisting with dispatching, which will include running food from our partners to the dispatch area, assisting with orders and communicating with our riders Supporting our partners by keeping kitchen equipment clean and ready for use throughout the shift with the pot wash Who we are looking for You radiate positivity! You have a great attitude to work, you are driven and have willingness to learn You are a team player, punctuality and reliability is your forte You always go above and beyond, you're looking to progress in your career You can work autonomously but you LOVE working with a fantastic team and with our partners You like to solve problems, making recommendations on how to improve daily tasks Previous experience in a Kitchen Porter or Kitchen Cleaner role is a bonus, but don't worry if you haven't, if you have the right attitude and drive, we can train you. What to expect from the interview process Step 1: apply for any role you'd like to be considered for - we'd love to hear from you! Step 2: if your application is successful, you will receive an assessment from Maki People Step 3: if you're successful following assessment, one of our recruitment team will be in touch to say hello and understand more about your experience Step 4: if we decide to progress your application, you will be invited to an onsite interview with one of the site managers Step 5: We'll come back to you quickly after your interview to let you know the outcome! Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. Workplace and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Title: Site Associate Location: Acton Pay: £13.83 per hour (20% uplift if working after 10pm) Site opening hours: Between 7am & 4.30am 15 hour p/w contract About Deliveroo Editions With a dash of hard-work, a sprinkle of teamwork and a whole dollop of creativity, we created "Editions" which is our 'dark kitchens' business. We have partnered with some fantastic restaurants such as Wagamama, Starbucks, Pho and Gourmet Burger Company to help further connect them with hungry customers. Delivery-only kitchens have never been higher profile, or more valuable for improving service and selection for customers. Deliveroo Editions were the world's first delivery-only kitchens, and we are still the market leaders in helping our restaurant partners succeed. What's even more exciting is that we're expanding our portfolio further. Great people help to drive our business forward and we are always looking for more to join our sites. If you don't have the exact experience, that's okay, we'd still love to hear from you. Does this sound tasty to you? Take a look at our Kitchen Assistant / Cleaner role and apply below to join the Roo family. About the role The Site Associate role covers a wide range of tasks across the Editions site. You will ensure that the site is clean, support the wider operation of the site to ensure that our loyal customers receive their orders as quickly as possible from our trusted partners. Responsibilities will include: You will report into the Site Manager and the site management team. Ensuring that the cleanliness of the site is maintained to a high standard by cleaning as you go throughout the shift as well as regular deep cleaning of various equipment throughout the week Cleaning communal areas, such as staff room, bathrooms, stock rooms, maintaining site health and safety standards at all times Working with the management team to ensure a safe and clean site by participating in regularly checking Assisting with dispatching, which will include running food from our partners to the dispatch area, assisting with orders and communicating with our riders Supporting our partners by keeping kitchen equipment clean and ready for use throughout the shift with the pot wash Who we are looking for You radiate positivity! You have a great attitude to work, you are driven and have willingness to learn You are a team player, punctuality and reliability is your forte You always go above and beyond, you're looking to progress in your career You can work autonomously but you LOVE working with a fantastic team and with our partners You like to solve problems, making recommendations on how to improve daily tasks Previous experience in a Kitchen Porter or Kitchen Cleaner role is a bonus, but don't worry if you haven't, if you have the right attitude and drive, we can train you. What to expect from the interview process Step 1: apply for any role you'd like to be considered for - we'd love to hear from you! Step 2: if your application is successful, you will receive an assessment from Maki People Step 3: if you're successful following assessment, one of our recruitment team will be in touch to say hello and understand more about your experience Step 4: if we decide to progress your application, you will be invited to an onsite interview with one of the site managers Step 5: We'll come back to you quickly after your interview to let you know the outcome! Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. Workplace and Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer multiple great benefits in areas including health, family, finance, community, convenience, growth and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
Deliveroo
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Opportunity Deliveroo Advertising is building one of Europe's most modern Retail Media Networks, powered by delivery intent, rich merchant data, and a rapidly growing portfolio of endemic, FMCG, and non-endemic advertisers. As we scale, our external ecosystem - agencies, platforms, measurement providers, and technology partners - becomes an increasingly important driver of revenue growth, innovation, and market influence. To support this next phase of growth, we are creating a Head of Commercial Partnerships, Ads role within Deliveroo Advertising. This role will define how Deliveroo Ads builds and activates high-value industry partnerships - strengthening our presence across the media and data partner landscape, accelerating relevant AdTech and MarTech integrations, and supporting Sales and Strategy teams to unlock new categories of growth. The remit aligns closely with Deliveroo's collaboration with DoorDash Ads, ensuring shared ecosystem opportunities and alignment across markets. The Role As Head of Commercial Partnerships, Ads, you will build, lead, and scale Deliveroo Advertising's commercial partnership ecosystem - strengthening partner relationships, deepening platform integrations, and enabling commercial teams with the frameworks, tools, and strategic alignment required to amplify growth across FMCG, non-endemic, and endemic advertisers. This is a senior individual contributor role with significant cross-functional leadership responsibility. You will work closely with Product, Commercial Strategy, Sales, and GTM teams to ensure partnerships translate into clear commercial outcomes and sustained adoption across markets, with the opportunity to build a small team over time. What You'll Be Responsible For Partnership Strategy & Senior Partner Relationships Define and own Deliveroo Advertising's B2B partnership strategy across Demand, AdTech, MarTech, measurement, and platform partners. Build and maintain senior, executive-level partner relationships that drive advocacy, alignment, and long-term commercial value. Ensure partnership priorities align with Deliveroo Advertising's commercial objectives, annual revenue plans, and the broader Deliveroo DoorDash Ads Retail Media strategy. Act as a senior strategic counterpart to agencies and ecosystem partners, shaping joint commercial strategies and partnership plans that drive revenue growth. Partner Activation & Revenue Enablement Translate strategic partnerships into scalable revenue enablers through structured activation programmes and initiatives. Build and manage Joint Business Plans (JBPs) with priority partners to formalise collaboration, co-investment, and shared outcomes. Partner closely with Sales Directors to embed partnership initiatives into pipelines, QBRs, and planning cycles, enabling adoption and supporting revenue growth. Identify and accelerate partner-funded opportunities, innovation pilots, education programmes, and co-marketing initiatives. Own the commercial strategy and execution of Deliveroo Advertising's partnership portfolio, defining how partnerships are structured, prioritised, and scaled to drive commercial impact. Define partnership priorities, commercial models, and value exchange with ecosystem partners, in close collaboration with Revenue Operations, Strategy, and Finance. Partner with Revenue Operations to ensure partnership initiatives are supported by appropriate enablement, governance, reporting, and operational processes. Establish clear partnership rhythms and forums (e.g. executive check-ins, commercial reviews, annual planning) focused on performance, growth, and mutual value creation. Cross-Functional Leadership & Commercial Strategy (Deliveroo Ads & DoorDash Ads) Work closely with Product (Ads) to inform and influence prioritisation of partnership integrations across measurement, creative optimisation, identity, offsite, and broader AdTech interoperability. Collaborate with Commercial Strategy and Solutions GTM to embed partnerships into sales narratives, value propositions, GTM materials, and training programmes. Partner with Revenue Strategy & Enablement to ensure partnerships support monetisation logic, yield strategies, and adoption of new ad formats. Work with Commercial Operations to ensure partner workflows integrate smoothly into delivery, compliance, O2C processes, and tooling. Coordinate with DoorDash Ads partnership counterparts to share best practices, align where appropriate, and identify mutual ecosystem opportunities. Sales, Strategic Partnerships & Regional Commercial Support Act as the senior commercial partner to Sales, Strategic Partnerships, and regional teams on all ecosystem partnership matters. Support revenue growth by shaping partner-aligned commercial initiatives, co-selling motions, and category strategies in collaboration with Sales leadership. Provide strategic guidance, narratives, and deal-level support where partnerships materially influence commercial outcomes. Work with Revenue Operations to ensure frontline teams are effectively supported through playbooks, tooling, and training. New Partnership Development Build a structured evaluation framework to assess potential partners based on revenue impact, strategic alignment, advertiser demand, and integration feasibility. Partner with Commercial Strategy, Product, Sales, and Finance to assess where partner innovation can accelerate Deliveroo Advertising's commercial roadmap. Lead commercial diligence, partner structuring, and internal recommendation processes for new partnership opportunities. Measures of Success Growth in partner-enabled revenue across Deliveroo Advertising Number, quality, and utilisation of active Joint Business Plans Increased partner advocacy, education, and strategic alignment across agencies and holding groups Adoption of partnership-led commercial initiatives by Sales teams Reduced time-to-activation and increased utilisation of partner capabilities Strong cross-functional stakeholder satisfaction across Ads, Sales, Product, GTM, and DoorDash Ads Increased visibility and influence of Deliveroo Advertising across the retail media and Media Platform ecosystem About Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass . click apply for full job details
Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Opportunity Deliveroo Advertising is building one of Europe's most modern Retail Media Networks, powered by delivery intent, rich merchant data, and a rapidly growing portfolio of endemic, FMCG, and non-endemic advertisers. As we scale, our external ecosystem - agencies, platforms, measurement providers, and technology partners - becomes an increasingly important driver of revenue growth, innovation, and market influence. To support this next phase of growth, we are creating a Head of Commercial Partnerships, Ads role within Deliveroo Advertising. This role will define how Deliveroo Ads builds and activates high-value industry partnerships - strengthening our presence across the media and data partner landscape, accelerating relevant AdTech and MarTech integrations, and supporting Sales and Strategy teams to unlock new categories of growth. The remit aligns closely with Deliveroo's collaboration with DoorDash Ads, ensuring shared ecosystem opportunities and alignment across markets. The Role As Head of Commercial Partnerships, Ads, you will build, lead, and scale Deliveroo Advertising's commercial partnership ecosystem - strengthening partner relationships, deepening platform integrations, and enabling commercial teams with the frameworks, tools, and strategic alignment required to amplify growth across FMCG, non-endemic, and endemic advertisers. This is a senior individual contributor role with significant cross-functional leadership responsibility. You will work closely with Product, Commercial Strategy, Sales, and GTM teams to ensure partnerships translate into clear commercial outcomes and sustained adoption across markets, with the opportunity to build a small team over time. What You'll Be Responsible For Partnership Strategy & Senior Partner Relationships Define and own Deliveroo Advertising's B2B partnership strategy across Demand, AdTech, MarTech, measurement, and platform partners. Build and maintain senior, executive-level partner relationships that drive advocacy, alignment, and long-term commercial value. Ensure partnership priorities align with Deliveroo Advertising's commercial objectives, annual revenue plans, and the broader Deliveroo DoorDash Ads Retail Media strategy. Act as a senior strategic counterpart to agencies and ecosystem partners, shaping joint commercial strategies and partnership plans that drive revenue growth. Partner Activation & Revenue Enablement Translate strategic partnerships into scalable revenue enablers through structured activation programmes and initiatives. Build and manage Joint Business Plans (JBPs) with priority partners to formalise collaboration, co-investment, and shared outcomes. Partner closely with Sales Directors to embed partnership initiatives into pipelines, QBRs, and planning cycles, enabling adoption and supporting revenue growth. Identify and accelerate partner-funded opportunities, innovation pilots, education programmes, and co-marketing initiatives. Own the commercial strategy and execution of Deliveroo Advertising's partnership portfolio, defining how partnerships are structured, prioritised, and scaled to drive commercial impact. Define partnership priorities, commercial models, and value exchange with ecosystem partners, in close collaboration with Revenue Operations, Strategy, and Finance. Partner with Revenue Operations to ensure partnership initiatives are supported by appropriate enablement, governance, reporting, and operational processes. Establish clear partnership rhythms and forums (e.g. executive check-ins, commercial reviews, annual planning) focused on performance, growth, and mutual value creation. Cross-Functional Leadership & Commercial Strategy (Deliveroo Ads & DoorDash Ads) Work closely with Product (Ads) to inform and influence prioritisation of partnership integrations across measurement, creative optimisation, identity, offsite, and broader AdTech interoperability. Collaborate with Commercial Strategy and Solutions GTM to embed partnerships into sales narratives, value propositions, GTM materials, and training programmes. Partner with Revenue Strategy & Enablement to ensure partnerships support monetisation logic, yield strategies, and adoption of new ad formats. Work with Commercial Operations to ensure partner workflows integrate smoothly into delivery, compliance, O2C processes, and tooling. Coordinate with DoorDash Ads partnership counterparts to share best practices, align where appropriate, and identify mutual ecosystem opportunities. Sales, Strategic Partnerships & Regional Commercial Support Act as the senior commercial partner to Sales, Strategic Partnerships, and regional teams on all ecosystem partnership matters. Support revenue growth by shaping partner-aligned commercial initiatives, co-selling motions, and category strategies in collaboration with Sales leadership. Provide strategic guidance, narratives, and deal-level support where partnerships materially influence commercial outcomes. Work with Revenue Operations to ensure frontline teams are effectively supported through playbooks, tooling, and training. New Partnership Development Build a structured evaluation framework to assess potential partners based on revenue impact, strategic alignment, advertiser demand, and integration feasibility. Partner with Commercial Strategy, Product, Sales, and Finance to assess where partner innovation can accelerate Deliveroo Advertising's commercial roadmap. Lead commercial diligence, partner structuring, and internal recommendation processes for new partnership opportunities. Measures of Success Growth in partner-enabled revenue across Deliveroo Advertising Number, quality, and utilisation of active Joint Business Plans Increased partner advocacy, education, and strategic alignment across agencies and holding groups Adoption of partnership-led commercial initiatives by Sales teams Reduced time-to-activation and increased utilisation of partner capabilities Strong cross-functional stakeholder satisfaction across Ads, Sales, Product, GTM, and DoorDash Ads Increased visibility and influence of Deliveroo Advertising across the retail media and Media Platform ecosystem About Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass . click apply for full job details
Deliveroo
Manchester, Lancashire
Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on-going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C-suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e Product, Legal, People etc) to influence development of Product and Policies which will further advance the departments strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross-functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In-house vs outsource, site selection etc) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1-1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and making strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on-call rota, roughly 2 weeks per quarter. Requirements We are looking for someone who: A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi-centre setup. Strategic mindset and ability to influence with exceptional communication and relationship-building skills Confident in managing multiple stakeholders of different levels Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast-paced, operationally complex, consumer-facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority.
Hybrid Role - Manchester based (3 days a week) Overview Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. As a member of the Merchant Leadership team you will bring significant experience to the group, sharing industry knowledge and applying this in the on-going development of the service. You will be regularly required to discuss performance with Deliveroo's SLT, are comfortable in communicating with C-suite, and are able to break down complex problems for discussion. Role As Head of Merchant Excellence you will be responsible for owning the strategy in delivering world class service to our partners, working with colleagues in other departments (i.e Product, Legal, People etc) to influence development of Product and Policies which will further advance the departments strategic goals. As an experienced Operations leader, you will set department level targets for the team, and follow these through to achievement. Your team consists of c.80 enthusiastic frontline colleagues predominantly based in our contact centres in Manchester & Italy; the teams are led by a functional management team that reports to you. To deliver your goals, you will collaborate closely with cross-functional teams including Partner policy, Product; Operational excellence and Finance as well as working with your peers on the Commercial Leadership team responsible for our National Account partners. What you'll be doing Recommend the strategy (In-house vs outsource, site selection etc) behind the Partner Operations service, and be accountable for global performance, ensuring consistent delivery of KPI metrics. Partner with Product and Tech teams in the development of future roadmap initiatives, providing guidance around channel strategy (Agent vs Self Service), agent system pain points, and identifying opportunities for future operational efficiency improvements. Design the framework for Partner Operations managers to operate within, ensuring suitable monitoring of performance, and vendors are held accountable to performance. Manage performance of your direct report, ensuring support and motivation is provided regularly through 1-1's, performance reviews, team meetings etc. Review and action improvement plans on the employee satisfaction survey. Provide leadership and making strategic decisions to contribute to the delivery of the department's objectives. Own deep dives and lead updates for the senior leadership team and Exec stakeholders on specific issues. Relentlessly drive performance by surfacing issues across our operations and influencing stakeholders to address them. Develop key stakeholder relationships with local market senior management, building trust in your business areas and taking forward feedback on areas for opportunity in the market. Lead and develop the people within the Partner Operations team, fostering a high performance culture inclusive of experimentation and continuous learning. Be part of a 24/7 on-call rota, roughly 2 weeks per quarter. Requirements We are looking for someone who: A significant amount of relevant experience in a senior leadership contact centre or related operational leadership at scale in an international, multi-centre setup. Strategic mindset and ability to influence with exceptional communication and relationship-building skills Confident in managing multiple stakeholders of different levels Exceptionally strong operations background with broad experience in building and scaling customer care organisations in fast-paced, operationally complex, consumer-facing businesses, supporting international customers across a variety of channels. Experience managing team managers / team leaders while being able to implement performance management initiatives. Detailed and action orientated, with experience of leading performance improvement projects. Is comfortable leading crucial business updates and can speak up when working with more senior stakeholders and partners. Is knowledgeable of CRM systems (e.g. Salesforce) and has experience of creating reports across systems. Takes personal accountability for quality and accuracy of their work Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential. Has the ability to write clear and concise project documents, easily comprehensible by individuals at all levels of seniority.
