Job Title Director, EMEA Web Strategy & Commercial Performance Job Description As Director, EMEA Web Strategy & Commercial Performance, you'll set the strategy, roadmap and conversion agenda for web across the region, turning it into a measurable commercial growth engine. You'll own web's contribution to pipeline, SQO, ARR and ROI, using customer insight, experimentation and performance data to decide where we invest, what we prioritise and where we can have the greatest commercial impact. It's a senior leadership role at the intersection of commercial strategy, digital experience and execution. You'll have the scope to challenge established thinking, build scalable capabilities across EMEA and lead a high-performing, multi-market web organisation. Overview of the team You'll lead a large, multi-market web organisation working across our Medium/B2B and Small/eCommerce go-to-market motions. Working closely with Performance Marketing, Regional Media, SEO/GEO, Product Marketing, Brand, Sales, Commercial Operations and our central web and platform teams, you'll bring regional priorities together into one clear and commercially focused roadmap. You'll also provide functional leadership to regional Small/eCommerce Web Leads, creating the shared standards and playbook that enable local teams to move quickly while benefiting from common EMEA capabilities and learning. Office location London or Newcastle Hybrid Working - 3 days per week in our London or Newcastle office and 2 days from home. Key Responsibilities Summary of your day-to-day; No two days will look exactly the same, but your focus will always be on making web work harder as a commercial growth channel across EMEA. You'll move between setting strategy, understanding performance, making investment decisions and bringing teams and senior stakeholders together around the priorities that will have the greatest impact. You'll: • Own the EMEA web roadmap, turning regional commercial priorities into a clear plan focused on pipeline, SQO, ARR, conversion and ROI. • Use data to make commercial decisions, digging into funnel performance and customer behaviour to identify opportunities, prioritise investment and make explicit choices about what to scale, improve, deprioritise or stop based on expected commercial return. • Set the experimentation and CRO agenda, deciding what we test, learn and scale across markets, from journey and form optimisation to personalisation and AI-led conversion. • Build scalable web capabilities across EMEA, creating common approaches for ABX and vertical journeys, speed-to-lead, measurement, reusable experiences and AI-enabled personalisation, optimisation and self-service, reducing hand-offs and enabling markets to move faster while operating within common standards. • Bring people with you, partnering with Performance Marketing, Regional Media, SEO/GEO, Product Marketing, Brand, Sales and platform teams to navigate competing priorities and create alignment around the roadmap. • Lead and develop a high-performing web organisation, creating a culture where ownership, experimentation, pace and measurable commercial impact matter. • Champion AI-driven performance acceleration, and ensure teams adopt emerging tools that improve speed, scale, targeting, and conversion optimisation. What we are looking for? You're a commercially minded digital leader who combines strategic thinking with the ability to turn ideas into measurable results. You're comfortable making decisions using data, challenging priorities and bringing senior stakeholders together in a complex international organisation. You'll bring: • Significant leadership experience across web, digital experience, CRO, experimentation, digital performance or conversion in a complex B2B, SaaS or technology environment. • A strong track record of delivering measurable commercial outcomes through digital and web, whether through pipeline, conversion, revenue or ROI. • Proven experience building, coaching and retaining high-performing, multi-market teams, including leading leaders. • Excellent stakeholder management skills, with the ability to build trust, influence senior colleagues and create alignment without relying on direct authority. • Deep knowledge of web strategy, customer journeys, CRO, experimentation, UX, content, analytics and performance insight. • A strong commercial and analytical mindset, with experience translating business priorities into clear roadmaps and making evidence-based investment and prioritisation decisions. • A bold, curious and pragmatic approach, with digital and AI fluency and the ability to operate effectively in ambiguity. Experience working across multilingual European markets and marketing qualifications would be advantageous. • Be a bold, action-oriented leader with the judgement to challenge priorities, navigate complexity and deliver ambitious commercial outcomes. • Strong digital and AI fluency, translating emerging capabilities into better customer experience, conversion, scalability and commercial performance. • Be a proven transformation leader who can set strategy while staying close to execution, simplifying ways of working and building scalable capabilities across markets. Benefits? We have plenty • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. • 25 days of paid annual leave with the option to buy up to another 5 days. • 8 bank holiday days. • Paid 5 days yearly to volunteer through our Sage Foundation. • 50% income protection. • Holiday buy + sell. • Comprehensive health, dental, and vision coverage. • Work away scheme for up to 10 weeks a year. • Ongoing training and professional development. • Hybrid working. • Healthy Mind app membership. • Access to various helpful memberships for finances, health and wellbeing. Function Performance Marketing Country United Kingdom Office Location London;Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .
Oct 25, 2026
Full time
Job Title Director, EMEA Web Strategy & Commercial Performance Job Description As Director, EMEA Web Strategy & Commercial Performance, you'll set the strategy, roadmap and conversion agenda for web across the region, turning it into a measurable commercial growth engine. You'll own web's contribution to pipeline, SQO, ARR and ROI, using customer insight, experimentation and performance data to decide where we invest, what we prioritise and where we can have the greatest commercial impact. It's a senior leadership role at the intersection of commercial strategy, digital experience and execution. You'll have the scope to challenge established thinking, build scalable capabilities across EMEA and lead a high-performing, multi-market web organisation. Overview of the team You'll lead a large, multi-market web organisation working across our Medium/B2B and Small/eCommerce go-to-market motions. Working closely with Performance Marketing, Regional Media, SEO/GEO, Product Marketing, Brand, Sales, Commercial Operations and our central web and platform teams, you'll bring regional priorities together into one clear and commercially focused roadmap. You'll also provide functional leadership to regional Small/eCommerce Web Leads, creating the shared standards and playbook that enable local teams to move quickly while benefiting from common EMEA capabilities and learning. Office location London or Newcastle Hybrid Working - 3 days per week in our London or Newcastle office and 2 days from home. Key Responsibilities Summary of your day-to-day; No two days will look exactly the same, but your focus will always be on making web work harder as a commercial growth channel across EMEA. You'll move between setting strategy, understanding performance, making investment decisions and bringing teams and senior stakeholders together around the priorities that will have the greatest impact. You'll: • Own the EMEA web roadmap, turning regional commercial priorities into a clear plan focused on pipeline, SQO, ARR, conversion and ROI. • Use data to make commercial decisions, digging into funnel performance and customer behaviour to identify opportunities, prioritise investment and make explicit choices about what to scale, improve, deprioritise or stop based on expected commercial return. • Set the experimentation and CRO agenda, deciding what we test, learn and scale across markets, from journey and form optimisation to personalisation and AI-led conversion. • Build scalable web capabilities across EMEA, creating common approaches for ABX and vertical journeys, speed-to-lead, measurement, reusable experiences and AI-enabled personalisation, optimisation and self-service, reducing hand-offs and enabling markets to move faster while operating within common standards. • Bring people with you, partnering with Performance Marketing, Regional Media, SEO/GEO, Product Marketing, Brand, Sales and platform teams to navigate competing priorities and create alignment around the roadmap. • Lead and develop a high-performing web organisation, creating a culture where ownership, experimentation, pace and measurable commercial impact matter. • Champion AI-driven performance acceleration, and ensure teams adopt emerging tools that improve speed, scale, targeting, and conversion optimisation. What we are looking for? You're a commercially minded digital leader who combines strategic thinking with the ability to turn ideas into measurable results. You're comfortable making decisions using data, challenging priorities and bringing senior stakeholders together in a complex international organisation. You'll bring: • Significant leadership experience across web, digital experience, CRO, experimentation, digital performance or conversion in a complex B2B, SaaS or technology environment. • A strong track record of delivering measurable commercial outcomes through digital and web, whether through pipeline, conversion, revenue or ROI. • Proven experience building, coaching and retaining high-performing, multi-market teams, including leading leaders. • Excellent stakeholder management skills, with the ability to build trust, influence senior colleagues and create alignment without relying on direct authority. • Deep knowledge of web strategy, customer journeys, CRO, experimentation, UX, content, analytics and performance insight. • A strong commercial and analytical mindset, with experience translating business priorities into clear roadmaps and making evidence-based investment and prioritisation decisions. • A bold, curious and pragmatic approach, with digital and AI fluency and the ability to operate effectively in ambiguity. Experience working across multilingual European markets and marketing qualifications would be advantageous. • Be a bold, action-oriented leader with the judgement to challenge priorities, navigate complexity and deliver ambitious commercial outcomes. • Strong digital and AI fluency, translating emerging capabilities into better customer experience, conversion, scalability and commercial performance. • Be a proven transformation leader who can set strategy while staying close to execution, simplifying ways of working and building scalable capabilities across markets. Benefits? We have plenty • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. • 25 days of paid annual leave with the option to buy up to another 5 days. • 8 bank holiday days. • Paid 5 days yearly to volunteer through our Sage Foundation. • 50% income protection. • Holiday buy + sell. • Comprehensive health, dental, and vision coverage. • Work away scheme for up to 10 weeks a year. • Ongoing training and professional development. • Hybrid working. • Healthy Mind app membership. • Access to various helpful memberships for finances, health and wellbeing. Function Performance Marketing Country United Kingdom Office Location London;Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .
Job Title Director, EMEA Web Strategy & Commercial Performance Job Description As Director, EMEA Web Strategy & Commercial Performance, you'll set the strategy, roadmap and conversion agenda for web across the region, turning it into a measurable commercial growth engine. You'll own web's contribution to pipeline, SQO, ARR and ROI, using customer insight, experimentation and performance data to decide where we invest, what we prioritise and where we can have the greatest commercial impact. It's a senior leadership role at the intersection of commercial strategy, digital experience and execution. You'll have the scope to challenge established thinking, build scalable capabilities across EMEA and lead a high-performing, multi-market web organisation. Overview of the team You'll lead a large, multi-market web organisation working across our Medium/B2B and Small/eCommerce go-to-market motions. Working closely with Performance Marketing, Regional Media, SEO/GEO, Product Marketing, Brand, Sales, Commercial Operations and our central web and platform teams, you'll bring regional priorities together into one clear and commercially focused roadmap. You'll also provide functional leadership to regional Small/eCommerce Web Leads, creating the shared standards and playbook that enable local teams to move quickly while benefiting from common EMEA capabilities and learning. Office location London or Newcastle Hybrid Working - 3 days per week in our London or Newcastle office and 2 days from home. Key Responsibilities Summary of your day-to-day; No two days will look exactly the same, but your focus will always be on making web work harder as a commercial growth channel across EMEA. You'll move between setting strategy, understanding performance, making investment decisions and bringing teams and senior stakeholders together around the priorities that will have the greatest impact. You'll: • Own the EMEA web roadmap, turning regional commercial priorities into a clear plan focused on pipeline, SQO, ARR, conversion and ROI. • Use data to make commercial decisions, digging into funnel performance and customer behaviour to identify opportunities, prioritise investment and make explicit choices about what to scale, improve, deprioritise or stop based on expected commercial return. • Set the experimentation and CRO agenda, deciding what we test, learn and scale across markets, from journey and form optimisation to personalisation and AI-led conversion. • Build scalable web capabilities across EMEA, creating common approaches for ABX and vertical journeys, speed-to-lead, measurement, reusable experiences and AI-enabled personalisation, optimisation and self-service, reducing hand-offs and enabling markets to move faster while operating within common standards. • Bring people with you, partnering with Performance Marketing, Regional Media, SEO/GEO, Product Marketing, Brand, Sales and platform teams to navigate competing priorities and create alignment around the roadmap. • Lead and develop a high-performing web organisation, creating a culture where ownership, experimentation, pace and measurable commercial impact matter. • Champion AI-driven performance acceleration, and ensure teams adopt emerging tools that improve speed, scale, targeting, and conversion optimisation. What we are looking for? You're a commercially minded digital leader who combines strategic thinking with the ability to turn ideas into measurable results. You're comfortable making decisions using data, challenging priorities and bringing senior stakeholders together in a complex international organisation. You'll bring: • Significant leadership experience across web, digital experience, CRO, experimentation, digital performance or conversion in a complex B2B, SaaS or technology environment. • A strong track record of delivering measurable commercial outcomes through digital and web, whether through pipeline, conversion, revenue or ROI. • Proven experience building, coaching and retaining high-performing, multi-market teams, including leading leaders. • Excellent stakeholder management skills, with the ability to build trust, influence senior colleagues and create alignment without relying on direct authority. • Deep knowledge of web strategy, customer journeys, CRO, experimentation, UX, content, analytics and performance insight. • A strong commercial and analytical mindset, with experience translating business priorities into clear roadmaps and making evidence-based investment and prioritisation decisions. • A bold, curious and pragmatic approach, with digital and AI fluency and the ability to operate effectively in ambiguity. Experience working across multilingual European markets and marketing qualifications would be advantageous. • Be a bold, action-oriented leader with the judgement to challenge priorities, navigate complexity and deliver ambitious commercial outcomes. • Strong digital and AI fluency, translating emerging capabilities into better customer experience, conversion, scalability and commercial performance. • Be a proven transformation leader who can set strategy while staying close to execution, simplifying ways of working and building scalable capabilities across markets. Benefits? We have plenty • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. • 25 days of paid annual leave with the option to buy up to another 5 days. • 8 bank holiday days. • Paid 5 days yearly to volunteer through our Sage Foundation. • 50% income protection. • Holiday buy + sell. • Comprehensive health, dental, and vision coverage. • Work away scheme for up to 10 weeks a year. • Ongoing training and professional development. • Hybrid working. • Healthy Mind app membership. • Access to various helpful memberships for finances, health and wellbeing. Function Performance Marketing Country United Kingdom Office Location London;Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .
Oct 25, 2026
Full time
Job Title Director, EMEA Web Strategy & Commercial Performance Job Description As Director, EMEA Web Strategy & Commercial Performance, you'll set the strategy, roadmap and conversion agenda for web across the region, turning it into a measurable commercial growth engine. You'll own web's contribution to pipeline, SQO, ARR and ROI, using customer insight, experimentation and performance data to decide where we invest, what we prioritise and where we can have the greatest commercial impact. It's a senior leadership role at the intersection of commercial strategy, digital experience and execution. You'll have the scope to challenge established thinking, build scalable capabilities across EMEA and lead a high-performing, multi-market web organisation. Overview of the team You'll lead a large, multi-market web organisation working across our Medium/B2B and Small/eCommerce go-to-market motions. Working closely with Performance Marketing, Regional Media, SEO/GEO, Product Marketing, Brand, Sales, Commercial Operations and our central web and platform teams, you'll bring regional priorities together into one clear and commercially focused roadmap. You'll also provide functional leadership to regional Small/eCommerce Web Leads, creating the shared standards and playbook that enable local teams to move quickly while benefiting from common EMEA capabilities and learning. Office location London or Newcastle Hybrid Working - 3 days per week in our London or Newcastle office and 2 days from home. Key Responsibilities Summary of your day-to-day; No two days will look exactly the same, but your focus will always be on making web work harder as a commercial growth channel across EMEA. You'll move between setting strategy, understanding performance, making investment decisions and bringing teams and senior stakeholders together around the priorities that will have the greatest impact. You'll: • Own the EMEA web roadmap, turning regional commercial priorities into a clear plan focused on pipeline, SQO, ARR, conversion and ROI. • Use data to make commercial decisions, digging into funnel performance and customer behaviour to identify opportunities, prioritise investment and make explicit choices about what to scale, improve, deprioritise or stop based on expected commercial return. • Set the experimentation and CRO agenda, deciding what we test, learn and scale across markets, from journey and form optimisation to personalisation and AI-led conversion. • Build scalable web capabilities across EMEA, creating common approaches for ABX and vertical journeys, speed-to-lead, measurement, reusable experiences and AI-enabled personalisation, optimisation and self-service, reducing hand-offs and enabling markets to move faster while operating within common standards. • Bring people with you, partnering with Performance Marketing, Regional Media, SEO/GEO, Product Marketing, Brand, Sales and platform teams to navigate competing priorities and create alignment around the roadmap. • Lead and develop a high-performing web organisation, creating a culture where ownership, experimentation, pace and measurable commercial impact matter. • Champion AI-driven performance acceleration, and ensure teams adopt emerging tools that improve speed, scale, targeting, and conversion optimisation. What we are looking for? You're a commercially minded digital leader who combines strategic thinking with the ability to turn ideas into measurable results. You're comfortable making decisions using data, challenging priorities and bringing senior stakeholders together in a complex international organisation. You'll bring: • Significant leadership experience across web, digital experience, CRO, experimentation, digital performance or conversion in a complex B2B, SaaS or technology environment. • A strong track record of delivering measurable commercial outcomes through digital and web, whether through pipeline, conversion, revenue or ROI. • Proven experience building, coaching and retaining high-performing, multi-market teams, including leading leaders. • Excellent stakeholder management skills, with the ability to build trust, influence senior colleagues and create alignment without relying on direct authority. • Deep knowledge of web strategy, customer journeys, CRO, experimentation, UX, content, analytics and performance insight. • A strong commercial and analytical mindset, with experience translating business priorities into clear roadmaps and making evidence-based investment and prioritisation decisions. • A bold, curious and pragmatic approach, with digital and AI fluency and the ability to operate effectively in ambiguity. Experience working across multilingual European markets and marketing qualifications would be advantageous. • Be a bold, action-oriented leader with the judgement to challenge priorities, navigate complexity and deliver ambitious commercial outcomes. • Strong digital and AI fluency, translating emerging capabilities into better customer experience, conversion, scalability and commercial performance. • Be a proven transformation leader who can set strategy while staying close to execution, simplifying ways of working and building scalable capabilities across markets. Benefits? We have plenty • Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage. • 25 days of paid annual leave with the option to buy up to another 5 days. • 8 bank holiday days. • Paid 5 days yearly to volunteer through our Sage Foundation. • 50% income protection. • Holiday buy + sell. • Comprehensive health, dental, and vision coverage. • Work away scheme for up to 10 weeks a year. • Ongoing training and professional development. • Hybrid working. • Healthy Mind app membership. • Access to various helpful memberships for finances, health and wellbeing. Function Performance Marketing Country United Kingdom Office Location London;Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and mid-sized businesses globally with technology to work smarter and move faster. We build software that reduces busywork so customers can spend less time on admin and more time building their business. Our colleagues are high-performers who prioritise growth, make bold choices, and focus and galvanise to get things done. They work on meaningful, market-shaping initiatives that stretch their skills, sharpen their craft, and create real customer impact. Explore our culture and benefits: We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. We're a Disability Confident employer - if you're applying through this scheme or need adjustments at any stage, contact .
Description Head of Financial Crime Operations Location: Southampton & Cardiff Reporting to: Director of Specialist Banking Operations Closing date: Friday, 6th November at 5pm About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Working Hours: You will work a 37.5 hour week, with shifts between 9am - 5:30pm Monday - Friday. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home. You will also be expected to travel to other office locations depending on business needs. The Opportunity: The Head of Financial Crime Operations holds end-to-end accountability for Starling's financial crime operational delivery across multiple teams, including Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Customer Due Diligence (CDD/EDD) As an Experienced People Leader in the First Line of Defence, this role leads a team of senior professionals and team managers, influences strategic direction, builds a shared sense of purpose, and ensures robust governance aligned with departmental strategy and the Bank's Risk Appetite. What You'll Do: AML, CTF & Due Diligence Operations Oversee the end-to-end Operations performance and operational delivery for AML, CTF, CDD, and EDD across customer segments in line with agreed SLAs. Ensure alert handling and case reviews are responded to in a high-quality, timely manner, maintaining resourcing to handle workload demand and manage operational KPIs, OKRs, and KRIs. Lead the continuous improvement of the control environment to focus teams on taking a risk-based approach and reducing false-positive alerts. Maintain awareness of specific financial crime typologies unique to SME customers and partner closely with SME leadership and commercial teams to build, develop, and align financial crime capabilities and operating models specifically for SME customers. Leadership & Stakeholder Management Recruit, manage, and develop capacity/capability to deliver a highly engaged, skilled, and sustainable workforce. Partner effectively across 2nd Line Risk, Compliance, Product, Engineering, and Data to embed new initiatives and regulatory updates Operational Leadership & Efficiency Proactively identify opportunities to optimise processes, drive continuous improvements, and improve customer outcomes across Financial Crime Operations. Deliver consistent communication across teams and engage with operational managers to create an empowered problem-solving culture Budgeting & Functional Governance Identify direction based on departmental strategy, set functional goals, and hold accountability for functional results, budgeting, and full resourcing decisions. Navigate complex organisational challenges, including change management, and resolve significant team or functional conflicts while making risk decisions with departmental impact. Requirements What You'll Bring: Deep subject matter expertise in UK Financial Crime regulatory guidelines, MLRs, JMLSG, PEPs, and Sanctions. Technical competency in understanding models, data, MI, statistical analysis, and operational workflows. Proven track record of managing large scale, complex financial crime operations, customer onboarding, and risk frameworks within regulated banking. Behaviours & Competencies: Strong people leadership across multiple teams and layers, building a shared sense of purpose and driving advanced coaching, team development, and strategic planning. Accountable, resilient, and customer-focused leadership style that role models Starling Group values and makes difficult decisions with full transparency. Analytical mindset with the ability to champion simplicity across functions, encourage external input and disruptive thinking, and raise the bar for strategic performance. Excellent communication and listening skills, creating a safe environment to share feedback, surface issues, and resolve conflicting requirements across functions. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. We use AI tools to support various parts of our recruitment process, helping our team manage applications and assessments more efficiently. These tools are strictly used for support and do not replace human judgment with all final hiring decisions being made by our team. If you would like more information about how your data is processed, please reach out to us.
Oct 24, 2026
Full time
Description Head of Financial Crime Operations Location: Southampton & Cardiff Reporting to: Director of Specialist Banking Operations Closing date: Friday, 6th November at 5pm About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business. Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive. Working Hours: You will work a 37.5 hour week, with shifts between 9am - 5:30pm Monday - Friday. Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home. You will also be expected to travel to other office locations depending on business needs. The Opportunity: The Head of Financial Crime Operations holds end-to-end accountability for Starling's financial crime operational delivery across multiple teams, including Anti-Money Laundering (AML), Counter-Terrorist Financing (CTF), and Customer Due Diligence (CDD/EDD) As an Experienced People Leader in the First Line of Defence, this role leads a team of senior professionals and team managers, influences strategic direction, builds a shared sense of purpose, and ensures robust governance aligned with departmental strategy and the Bank's Risk Appetite. What You'll Do: AML, CTF & Due Diligence Operations Oversee the end-to-end Operations performance and operational delivery for AML, CTF, CDD, and EDD across customer segments in line with agreed SLAs. Ensure alert handling and case reviews are responded to in a high-quality, timely manner, maintaining resourcing to handle workload demand and manage operational KPIs, OKRs, and KRIs. Lead the continuous improvement of the control environment to focus teams on taking a risk-based approach and reducing false-positive alerts. Maintain awareness of specific financial crime typologies unique to SME customers and partner closely with SME leadership and commercial teams to build, develop, and align financial crime capabilities and operating models specifically for SME customers. Leadership & Stakeholder Management Recruit, manage, and develop capacity/capability to deliver a highly engaged, skilled, and sustainable workforce. Partner effectively across 2nd Line Risk, Compliance, Product, Engineering, and Data to embed new initiatives and regulatory updates Operational Leadership & Efficiency Proactively identify opportunities to optimise processes, drive continuous improvements, and improve customer outcomes across Financial Crime Operations. Deliver consistent communication across teams and engage with operational managers to create an empowered problem-solving culture Budgeting & Functional Governance Identify direction based on departmental strategy, set functional goals, and hold accountability for functional results, budgeting, and full resourcing decisions. Navigate complex organisational challenges, including change management, and resolve significant team or functional conflicts while making risk decisions with departmental impact. Requirements What You'll Bring: Deep subject matter expertise in UK Financial Crime regulatory guidelines, MLRs, JMLSG, PEPs, and Sanctions. Technical competency in understanding models, data, MI, statistical analysis, and operational workflows. Proven track record of managing large scale, complex financial crime operations, customer onboarding, and risk frameworks within regulated banking. Behaviours & Competencies: Strong people leadership across multiple teams and layers, building a shared sense of purpose and driving advanced coaching, team development, and strategic planning. Accountable, resilient, and customer-focused leadership style that role models Starling Group values and makes difficult decisions with full transparency. Analytical mindset with the ability to champion simplicity across functions, encourage external input and disruptive thinking, and raise the bar for strategic performance. Excellent communication and listening skills, creating a safe environment to share feedback, surface issues, and resolve conflicting requirements across functions. Benefits Why Join Starling? Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways. Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing." Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one. A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core. Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including: Company-enhanced salary sacrifice pension scheme (7% employer contribution) Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton. 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Life Insurance at 4x your salary. 16 hours of paid volunteering time a year. Ability to buy or sell annual leave. Generous family-friendly policies. Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off Incentivised refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information. We use AI tools to support various parts of our recruitment process, helping our team manage applications and assessments more efficiently. These tools are strictly used for support and do not replace human judgment with all final hiring decisions being made by our team. If you would like more information about how your data is processed, please reach out to us.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be a Director in our Transaction Serviced Lifesciences and Healthcare team. In this role you'll support Partners, develop and grow the Transaction Services business. You'll day-to-day progress of projects and driving the delivery of quality corporate finance transaction advice engagements. You'll manage and develop your team and coach. It's an opportunity to support a range of clients by providing due diligence services to support them through events such as acquisitions, sale processes and capital markets transactions within the sector. You'll be someone with: Life Sciences & Healthcare experience is preferred/would be an advantage You will have a deep understanding of, and experience in, the field of financial due diligence for corporate or strategic buyers, private equity or financial buyers and vendors and / or reporting accountant's work Experience in networking across the industry and in developing business opportunities A strong focus on data-driven insights and commercial acumen. Previous experience of managing teams in the delivery of engagements ACA/ACCA qualified (or equivalent), or relevant work experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 24, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be a Director in our Transaction Serviced Lifesciences and Healthcare team. In this role you'll support Partners, develop and grow the Transaction Services business. You'll day-to-day progress of projects and driving the delivery of quality corporate finance transaction advice engagements. You'll manage and develop your team and coach. It's an opportunity to support a range of clients by providing due diligence services to support them through events such as acquisitions, sale processes and capital markets transactions within the sector. You'll be someone with: Life Sciences & Healthcare experience is preferred/would be an advantage You will have a deep understanding of, and experience in, the field of financial due diligence for corporate or strategic buyers, private equity or financial buyers and vendors and / or reporting accountant's work Experience in networking across the industry and in developing business opportunities A strong focus on data-driven insights and commercial acumen. Previous experience of managing teams in the delivery of engagements ACA/ACCA qualified (or equivalent), or relevant work experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be a Director in our Transaction Serviced Lifesciences and Healthcare team. In this role you'll support Partners, develop and grow the Transaction Services business. You'll day-to-day progress of projects and driving the delivery of quality corporate finance transaction advice engagements. You'll manage and develop your team and coach. It's an opportunity to support a range of clients by providing due diligence services to support them through events such as acquisitions, sale processes and capital markets transactions within the sector. You'll be someone with: Life Sciences & Healthcare experience is preferred/would be an advantage You will have a deep understanding of, and experience in, the field of financial due diligence for corporate or strategic buyers, private equity or financial buyers and vendors and / or reporting accountant's work Experience in networking across the industry and in developing business opportunities A strong focus on data-driven insights and commercial acumen. Previous experience of managing teams in the delivery of engagements ACA/ACCA qualified (or equivalent), or relevant work experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 24, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be a Director in our Transaction Serviced Lifesciences and Healthcare team. In this role you'll support Partners, develop and grow the Transaction Services business. You'll day-to-day progress of projects and driving the delivery of quality corporate finance transaction advice engagements. You'll manage and develop your team and coach. It's an opportunity to support a range of clients by providing due diligence services to support them through events such as acquisitions, sale processes and capital markets transactions within the sector. You'll be someone with: Life Sciences & Healthcare experience is preferred/would be an advantage You will have a deep understanding of, and experience in, the field of financial due diligence for corporate or strategic buyers, private equity or financial buyers and vendors and / or reporting accountant's work Experience in networking across the industry and in developing business opportunities A strong focus on data-driven insights and commercial acumen. Previous experience of managing teams in the delivery of engagements ACA/ACCA qualified (or equivalent), or relevant work experience We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Licensing & Digital Media Officer Job Number: HCAA03187 Work Pattern: Full Time Contracted Hours: 36 Grade: Scale 5 SCP Range: £35,493 - £37,077 Fixed Term / Secondment Opportunity - 12 Months Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Are you ready to be at the beating heart of one of London's most vibrant and diverse local economies? As our Licensing & Digital Media Officer you won't just manage administrative processes-you will actively shape, support, and celebrate the incredible traders and market sites that define our borough's unique character. Operating within the Markets, Shop Fronts & Street Trading Service under the Climate, Homes & Economy directorate, this dynamic dual role bridges essential regulatory leadership with creative digital storytelling in a full-time position based at Ridley Road Office and market sites across Hackney. On the Licensing & Business Support side (comprising roughly 60% of the role), you will act as the trusted foundation ensuring our market operations run seamlessly. Your core duties include delivering statutory licensing and registration functions under the London Local Authorities Act, issuing and renewing street trading licences within agreed service timescales, and maintaining auditable digital database records. You will guide prospective and existing local entrepreneurs through the licensing journey, reconcile licence payments, recover arrears alongside finance colleagues, and prepare documentation for the Officer Licensing Panel while supporting compliance and enforcement teams. Additionally, you will compile management statistics on occupancy and income, provide core administrative support across the service, and work flexibly on-site during trading hours, including required weekends and public holidays. On the Digital Media & Communications side (making up approximately 40% of your responsibilities), you will unleash your creative flair to amplify the voices and stories of Hackney's bustling market communities. Working in collaboration with the Strategy, Policy & Digital Development Manager, you will plan, film, edit, and publish engaging content across TikTok, Instagram, and Facebook to drive data-informed campaigns that boost footfall and trader applications. You will manage daily digital community interactions, highlight independent business vendors, mentor local traders to build their online marketing confidence, produce monthly performance analytics, and deliver priority campaigns around climate action and local economic recovery-all while ensuring strict adherence to accessibility standards (WCAG 2.1) and Hackney's corporate brand guidelines. Key Responsibilities To succeed, candidates should possess administrative or licensing experience in complex public-facing settings with high accuracy in handling records and financial reconciliations, along with proven skills in digital media creation (using tools like Canva and Meta Business Suite) and strong communication skills to engage diverse local traders. You must demonstrate excellent organisational skills to balance compliance tasks with creative marketing, proficiency in Google Workspace and database tools, a commitment to equality and inclusion, and the flexibility to work weekend shifts on-site. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Closing date for applications: 12 November 2026 (22.59) Interview date: TBC Please note - we reserve the right to close applications early if we receive a high number of applications. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.
Oct 24, 2026
Full time
Licensing & Digital Media Officer Job Number: HCAA03187 Work Pattern: Full Time Contracted Hours: 36 Grade: Scale 5 SCP Range: £35,493 - £37,077 Fixed Term / Secondment Opportunity - 12 Months Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Are you ready to be at the beating heart of one of London's most vibrant and diverse local economies? As our Licensing & Digital Media Officer you won't just manage administrative processes-you will actively shape, support, and celebrate the incredible traders and market sites that define our borough's unique character. Operating within the Markets, Shop Fronts & Street Trading Service under the Climate, Homes & Economy directorate, this dynamic dual role bridges essential regulatory leadership with creative digital storytelling in a full-time position based at Ridley Road Office and market sites across Hackney. On the Licensing & Business Support side (comprising roughly 60% of the role), you will act as the trusted foundation ensuring our market operations run seamlessly. Your core duties include delivering statutory licensing and registration functions under the London Local Authorities Act, issuing and renewing street trading licences within agreed service timescales, and maintaining auditable digital database records. You will guide prospective and existing local entrepreneurs through the licensing journey, reconcile licence payments, recover arrears alongside finance colleagues, and prepare documentation for the Officer Licensing Panel while supporting compliance and enforcement teams. Additionally, you will compile management statistics on occupancy and income, provide core administrative support across the service, and work flexibly on-site during trading hours, including required weekends and public holidays. On the Digital Media & Communications side (making up approximately 40% of your responsibilities), you will unleash your creative flair to amplify the voices and stories of Hackney's bustling market communities. Working in collaboration with the Strategy, Policy & Digital Development Manager, you will plan, film, edit, and publish engaging content across TikTok, Instagram, and Facebook to drive data-informed campaigns that boost footfall and trader applications. You will manage daily digital community interactions, highlight independent business vendors, mentor local traders to build their online marketing confidence, produce monthly performance analytics, and deliver priority campaigns around climate action and local economic recovery-all while ensuring strict adherence to accessibility standards (WCAG 2.1) and Hackney's corporate brand guidelines. Key Responsibilities To succeed, candidates should possess administrative or licensing experience in complex public-facing settings with high accuracy in handling records and financial reconciliations, along with proven skills in digital media creation (using tools like Canva and Meta Business Suite) and strong communication skills to engage diverse local traders. You must demonstrate excellent organisational skills to balance compliance tasks with creative marketing, proficiency in Google Workspace and database tools, a commitment to equality and inclusion, and the flexibility to work weekend shifts on-site. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Closing date for applications: 12 November 2026 (22.59) Interview date: TBC Please note - we reserve the right to close applications early if we receive a high number of applications. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.
Job Title: Commercial Manager Location: Stratford-upon-Avon - On-site Salary: Competitive depending on experience Job Type: Part time, Permanent Hours and Days: Approximately 25 hours per week. Flexible, with the preferred working pattern to be discussed towards the end of the interview process. We are an established IT consultancy looking for an experienced Commercial Manager to join our team on a part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal advisers. The successful candidate will have previously worked as a Commercial Manager or in a closely comparable commercial role. Experience within an IT consultancy, technology business or software and services environment would be advantageous, but it is not essential. The role would suit someone who is commercially astute, highly organised and comfortable taking ownership of a broad range of activities. These will include supporting commercial transactions, coordinating contract reviews, managing sales and purchasing processes, and ensuring that commercial records and systems remain accurate and up to date. Key responsibilities: Commercial support and new business: Support the commercial administration of new business opportunities from quotation through to contract execution Coordinate pricing requests, commercial documentation and supplier engagement activities Assist with the drafting, review and progression of customer and supplier agreements, liaising with legal advisers where required Ensure commercial records, documentation and workflows are maintained accurately and efficiently Sales orders, purchasing and invoicing: Manage the end-to-end processing of sales orders, customer invoicing and supplier purchasing activities Ensure accurate commercial and contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account Directors through to customer signature Ensure renewal orders, invoicing, entitlement records and commercial documentation remain accurate and up to date Work closely with vendors, partners and technical teams to deliver successful customer renewals Supplier and contract management: Act as a key point of contact for supplier commercial matters and relationships Support supplier negotiations, onboarding activities and contract management processes Conduct commercial reviews of customer and supplier agreements, working with legal advisers where appropriate Maintain supplier records, monitoring activities and associated governance requirements Commercial governance and administration: Support commercial governance activities, including contract administration, reporting, compliance and procurement processes Maintain high standards of data quality across commercial systems and records Produce commercial reports, commission statements and supporting business information Respond to internal commercial queries and identify opportunities to improve commercial processes and controls About you: Essential experience and capabilities: Previous experience as a Commercial Manager or in a comparable commercial role. Strong commercial judgement and attention to detail. Experience managing multiple commercial activities, deadlines and stakeholders. Confidence working across sales, finance, operations and service delivery teams. Strong written and verbal communication skills. The ability to work independently, prioritise effectively and take ownership of commercial processes. A methodical approach to record-keeping, document management and data accuracy. Confidence communicating with customers, suppliers, partners and professional advisers. Desirable experience: Experience within an IT consultancy, software, technology or professional services organisation. Experience reviewing customer or supplier contracts and identifying commercial issues. Experience liaising with legal advisers and supporting contract negotiations. Knowledge of software licensing, renewals, managed services or vendor programmes. Experience using CRM, accounting and document-management systems. Familiarity with Sage, HubSpot, SharePoint or similar business systems. Experience supporting ISO or procurement compliance activities. Why Join HAYNE? Competitive salary, dependent on experience Company pension scheme Private healthcare 26 days annual leave plus bank holidays Birthday leave Ongoing personal and professional development Additional company benefits Additional Information: HAYNE Solutions is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants and welcome applications from people of all backgrounds. Selection and progression decisions are made based on merit, qualifications and business requirements. Please click the APPLY button to submit your CV and Covering Letter. Candidates with the experience or relevant job titles of; Commercial Operations Coordinator / Administrator, Commercial Coordinator, Commercial Development Manager, Operations Manager, Operations Coordinator, Contracts Administrator, Sales Operations Manager, IT Consultancy Commercial Manager, IT Commercial Projects, may be considered for this role.
Oct 24, 2026
Full time
Job Title: Commercial Manager Location: Stratford-upon-Avon - On-site Salary: Competitive depending on experience Job Type: Part time, Permanent Hours and Days: Approximately 25 hours per week. Flexible, with the preferred working pattern to be discussed towards the end of the interview process. We are an established IT consultancy looking for an experienced Commercial Manager to join our team on a part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal advisers. The successful candidate will have previously worked as a Commercial Manager or in a closely comparable commercial role. Experience within an IT consultancy, technology business or software and services environment would be advantageous, but it is not essential. The role would suit someone who is commercially astute, highly organised and comfortable taking ownership of a broad range of activities. These will include supporting commercial transactions, coordinating contract reviews, managing sales and purchasing processes, and ensuring that commercial records and systems remain accurate and up to date. Key responsibilities: Commercial support and new business: Support the commercial administration of new business opportunities from quotation through to contract execution Coordinate pricing requests, commercial documentation and supplier engagement activities Assist with the drafting, review and progression of customer and supplier agreements, liaising with legal advisers where required Ensure commercial records, documentation and workflows are maintained accurately and efficiently Sales orders, purchasing and invoicing: Manage the end-to-end processing of sales orders, customer invoicing and supplier purchasing activities Ensure accurate commercial and contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account Directors through to customer signature Ensure renewal orders, invoicing, entitlement records and commercial documentation remain accurate and up to date Work closely with vendors, partners and technical teams to deliver successful customer renewals Supplier and contract management: Act as a key point of contact for supplier commercial matters and relationships Support supplier negotiations, onboarding activities and contract management processes Conduct commercial reviews of customer and supplier agreements, working with legal advisers where appropriate Maintain supplier records, monitoring activities and associated governance requirements Commercial governance and administration: Support commercial governance activities, including contract administration, reporting, compliance and procurement processes Maintain high standards of data quality across commercial systems and records Produce commercial reports, commission statements and supporting business information Respond to internal commercial queries and identify opportunities to improve commercial processes and controls About you: Essential experience and capabilities: Previous experience as a Commercial Manager or in a comparable commercial role. Strong commercial judgement and attention to detail. Experience managing multiple commercial activities, deadlines and stakeholders. Confidence working across sales, finance, operations and service delivery teams. Strong written and verbal communication skills. The ability to work independently, prioritise effectively and take ownership of commercial processes. A methodical approach to record-keeping, document management and data accuracy. Confidence communicating with customers, suppliers, partners and professional advisers. Desirable experience: Experience within an IT consultancy, software, technology or professional services organisation. Experience reviewing customer or supplier contracts and identifying commercial issues. Experience liaising with legal advisers and supporting contract negotiations. Knowledge of software licensing, renewals, managed services or vendor programmes. Experience using CRM, accounting and document-management systems. Familiarity with Sage, HubSpot, SharePoint or similar business systems. Experience supporting ISO or procurement compliance activities. Why Join HAYNE? Competitive salary, dependent on experience Company pension scheme Private healthcare 26 days annual leave plus bank holidays Birthday leave Ongoing personal and professional development Additional company benefits Additional Information: HAYNE Solutions is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants and welcome applications from people of all backgrounds. Selection and progression decisions are made based on merit, qualifications and business requirements. Please click the APPLY button to submit your CV and Covering Letter. Candidates with the experience or relevant job titles of; Commercial Operations Coordinator / Administrator, Commercial Coordinator, Commercial Development Manager, Operations Manager, Operations Coordinator, Contracts Administrator, Sales Operations Manager, IT Consultancy Commercial Manager, IT Commercial Projects, may be considered for this role.
Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We provide confidential support for survivors of rape and sexual violence, including counselling, legal advocacy and casework, for women, girls and children from age 4 who live or work in South London, whatever their background. Our prevention work starts early, in classrooms, workplaces and community spaces, long before harm has a chance to happen. Whatever happened, and whenever it happened, survivors deserve to be believed and supported. RCSL is England and Wales's only Rape Crisis Centre solely dedicated to sexual violence, supporting women, girls and children We are now seeking a Head of Survivor Services Operations to join our Survivors Service Directorate at this pivotal time on a permanent basis. About the Role This is an exciting opportunity to join Rape Crisis South London as our new Head of Survivor Services Operations. Reporting to the Director of Survivor Services, you will lead the operational performance, systems, reporting, and service infrastructure that enables survivors to access timely, high-quality support. What You'll Do: Lead and improve operational systems and processes. Monitor performance, service demand, and key outcomes. Produce reports and insights for stakeholders and funders. Act as a Designated Safeguarding Lead. Deliver projects and initiatives that improve service effectiveness. About You You are an experienced and collaborative operational leader with a track record of managing complex services and driving continuous improvement. You are confident using data and insight to inform decision-making, comfortable leading change, and skilled at building productive relationships with a wide range of stakeholders. Most importantly, you are committed to delivering outstanding, survivor-centred services and improving outcomes for those who access support. We are looking for someone with: Significant experience leading operational services. Experience managing performance, quality, and service delivery. Strong data analysis and reporting skills. Experience developing and leading teams and managers. Knowledge of safeguarding, compliance, and risk management. Desirable Experience within the VAWG, charity, health, or social care sectors. Experience of contract or grant-funded services. Knowledge of trauma-informed practice. Experience delivering service transformation or improvement. Experience using performance and reporting systems. What You Bring You bring strong leadership, excellent communication, and the ability to influence and collaborate effectively with others. You are solutions-focused, resilient, and able to balance strategic thinking with operational delivery. You demonstrate sound judgement, a commitment to continuous improvement, and a genuine passion for supporting survivors through high-quality, inclusive services. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Head of Survivor Services Operations'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
Oct 24, 2026
Full time
Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy. We provide confidential support for survivors of rape and sexual violence, including counselling, legal advocacy and casework, for women, girls and children from age 4 who live or work in South London, whatever their background. Our prevention work starts early, in classrooms, workplaces and community spaces, long before harm has a chance to happen. Whatever happened, and whenever it happened, survivors deserve to be believed and supported. RCSL is England and Wales's only Rape Crisis Centre solely dedicated to sexual violence, supporting women, girls and children We are now seeking a Head of Survivor Services Operations to join our Survivors Service Directorate at this pivotal time on a permanent basis. About the Role This is an exciting opportunity to join Rape Crisis South London as our new Head of Survivor Services Operations. Reporting to the Director of Survivor Services, you will lead the operational performance, systems, reporting, and service infrastructure that enables survivors to access timely, high-quality support. What You'll Do: Lead and improve operational systems and processes. Monitor performance, service demand, and key outcomes. Produce reports and insights for stakeholders and funders. Act as a Designated Safeguarding Lead. Deliver projects and initiatives that improve service effectiveness. About You You are an experienced and collaborative operational leader with a track record of managing complex services and driving continuous improvement. You are confident using data and insight to inform decision-making, comfortable leading change, and skilled at building productive relationships with a wide range of stakeholders. Most importantly, you are committed to delivering outstanding, survivor-centred services and improving outcomes for those who access support. We are looking for someone with: Significant experience leading operational services. Experience managing performance, quality, and service delivery. Strong data analysis and reporting skills. Experience developing and leading teams and managers. Knowledge of safeguarding, compliance, and risk management. Desirable Experience within the VAWG, charity, health, or social care sectors. Experience of contract or grant-funded services. Knowledge of trauma-informed practice. Experience delivering service transformation or improvement. Experience using performance and reporting systems. What You Bring You bring strong leadership, excellent communication, and the ability to influence and collaborate effectively with others. You are solutions-focused, resilient, and able to balance strategic thinking with operational delivery. You demonstrate sound judgement, a commitment to continuous improvement, and a genuine passion for supporting survivors through high-quality, inclusive services. This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation's safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to a short interview or professional discussion, likely conducted via MS Teams. Stage one: MS Teams interview with the Advocacy Service Manager, Interim Head of Advocacy and Director of Programme Transformation. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role How to Apply To apply, please email recruitment with the subject line 'Head of Survivor Services Operations'. Applications will be reviewed on a rolling basis. Please attach: Your up-to-date CV (PDF) A short Cover Letter (maximum 1000 words) identifying how you meet the essential and any desirable qualifications, skills and experience . Confidentiality All applications will be treated confidentially. Information will only be shared with the hiring manager and PCT. Outcome All applicants will be notified of the outcome of their expression of interest once a decision has been made. Employees not selected will continue in their current roles and are encouraged to apply for future opportunities. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful. We encourage you to follow us on LinkedIn for future opportunities and updates.
We are seeking an experienced IT Manager to lead a small technical team and oversee IT infrastructure, systems and support services across a multi-site organisation. This is a permanent role paying up to £63,500 plus company car, with hybrid working after successful completion of probation. This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency. Key Responsibilities Lead, mentor and develop the internal IT team, promoting accountability and continuous improvement. Oversee IT support, service desk operations and service level agreements. Manage IT infrastructure, including servers, networks, applications, devices and communications. Plan and deliver IT projects, managing resources, budgets, suppliers and timescales. Support IT strategy, technology improvements and business transformation initiatives. Maintain cyber security, data protection, system updates and IT governance. Develop and test business continuity and disaster recovery arrangements. Provide hands-on technical support and troubleshooting when required About You Strong knowledge of Microsoft technologies, including Windows Server, Microsoft 365, Azure/Entra ID, Active Directory, SharePoint Online and SQL Server. Good understanding of networking, storage, virtualisation and remote desktop technologies. Knowledge of cyber security, GDPR and IT governance. Proven IT project management and service delivery experience. Strong leadership, communication, organisational and problem-solving skills. A proactive, hands-on approach with a focus on ownership and continuous improvement. On Offer Salary up to £63,500 Company car Hybrid working - 3 days a week in Melksham Competitive benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Oct 23, 2026
Full time
We are seeking an experienced IT Manager to lead a small technical team and oversee IT infrastructure, systems and support services across a multi-site organisation. This is a permanent role paying up to £63,500 plus company car, with hybrid working after successful completion of probation. This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency. Key Responsibilities Lead, mentor and develop the internal IT team, promoting accountability and continuous improvement. Oversee IT support, service desk operations and service level agreements. Manage IT infrastructure, including servers, networks, applications, devices and communications. Plan and deliver IT projects, managing resources, budgets, suppliers and timescales. Support IT strategy, technology improvements and business transformation initiatives. Maintain cyber security, data protection, system updates and IT governance. Develop and test business continuity and disaster recovery arrangements. Provide hands-on technical support and troubleshooting when required About You Strong knowledge of Microsoft technologies, including Windows Server, Microsoft 365, Azure/Entra ID, Active Directory, SharePoint Online and SQL Server. Good understanding of networking, storage, virtualisation and remote desktop technologies. Knowledge of cyber security, GDPR and IT governance. Proven IT project management and service delivery experience. Strong leadership, communication, organisational and problem-solving skills. A proactive, hands-on approach with a focus on ownership and continuous improvement. On Offer Salary up to £63,500 Company car Hybrid working - 3 days a week in Melksham Competitive benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Become part of a mission-driven cyber security team helping to protect one of the UK's most important digital property services. HM Land Registry (HMLR), in partnership with Inspire People, is seeking a Senior Infrastructure Specialist - Red Team with experience in penetration testing, adversary emulation, threat analysis, Infrastructure as Code, DevOps and security operations. This permanent opportunity offers a salary of £49,443 - £60,527, hybrid working with 60% office attendance from Plymouth, and a market-leading Civil Service pension contribution of 28.97%. Shape the Future of Cyber Security at HM Land Registry As part of a newly developing Red Team capability within HMLR's IT Security Operations function, you'll help strengthen cyber resilience across services relied upon by millions of people every day. Working alongside Security Operations, Security Assurance, infrastructure engineers and technical specialists, you'll emulate real-world threat actors to identify vulnerabilities, test security controls and improve HMLR's security posture. As a Senior Infrastructure Specialist - Red Team, you will: Conduct Red Team engagements, adversary emulation exercises and penetration testing activities Simulate real-world cyber attacks to assess security controls, detection capabilities and response effectiveness Identify vulnerabilities, attack paths and security weaknesses across networks, systems and applications Analyse threat intelligence to understand attacker techniques and exploitation methods Assess risks associated with security findings and provide evidence-based recommendations Essential skills for the Senior Infrastructure Specialist - Red Team include: Degree-level qualification in Information Technology, a related discipline, or equivalent professional experience Advanced knowledge across at least three security technologies such as SIEM, EDR/XDR, CTEM, WAF/DDoS, Entra ID, IPS/IDS, PKI, SASE, AWS or Infrastructure as Code Strong security data collection, analysis and investigative skills Proficiency in at least one scripting or programming language including Python, PowerShell, SQL, Shell, Perl or Assembly Experience analysing and resolving complex security issues Hands-on experience with technologies such as SIEM, XDR, WAF, Windows/Linux, Firewalls, Web Proxies, Active Directory/Entra ID, Containers or Virtualisation Desirable skills for the Senior Infrastructure Specialist - Red Team include: Ethical Hacking Essentials (EHE) and/or Certified Ethical Hacker (CEH) certification Expertise securing Windows, Linux or Mainframe environments Experience securing cloud platforms including AWS or Azure Web application security testing and exploitation Network penetration testing and exploitation Reconnaissance, attack surface mapping and exposure management In return, you can expect a flexible working culture, including: Salary of £49,443 - £60,527 depending on capability level Hybrid working with a minimum of 60% office attendance Civil Service pension with employer contributions of 28.97% Flexible working hours agreement Access to continuous learning and professional development Opportunity to influence and shape a growing Red Team function Work on nationally important services and critical digital infrastructure Occasional travel to HMLR offices, suppliers and government locations Potential participation in an on-call rota Why Join? HM Land Registry is responsible for maintaining one of the world's largest digital property registers, supporting the UK property market and wider economy. This is a rare opportunity to join an emerging Red Team capability where you'll help define strategy, improve cyber resilience and protect services used by millions. You'll work on challenging security problems, collaborate with highly skilled technical teams and contribute directly to the security of critical public services. If you're passionate about offensive security, threat-informed testing and building stronger cyber defences, apply today and one of the Inspire People team will be in touch.
Oct 23, 2026
Full time
Become part of a mission-driven cyber security team helping to protect one of the UK's most important digital property services. HM Land Registry (HMLR), in partnership with Inspire People, is seeking a Senior Infrastructure Specialist - Red Team with experience in penetration testing, adversary emulation, threat analysis, Infrastructure as Code, DevOps and security operations. This permanent opportunity offers a salary of £49,443 - £60,527, hybrid working with 60% office attendance from Plymouth, and a market-leading Civil Service pension contribution of 28.97%. Shape the Future of Cyber Security at HM Land Registry As part of a newly developing Red Team capability within HMLR's IT Security Operations function, you'll help strengthen cyber resilience across services relied upon by millions of people every day. Working alongside Security Operations, Security Assurance, infrastructure engineers and technical specialists, you'll emulate real-world threat actors to identify vulnerabilities, test security controls and improve HMLR's security posture. As a Senior Infrastructure Specialist - Red Team, you will: Conduct Red Team engagements, adversary emulation exercises and penetration testing activities Simulate real-world cyber attacks to assess security controls, detection capabilities and response effectiveness Identify vulnerabilities, attack paths and security weaknesses across networks, systems and applications Analyse threat intelligence to understand attacker techniques and exploitation methods Assess risks associated with security findings and provide evidence-based recommendations Essential skills for the Senior Infrastructure Specialist - Red Team include: Degree-level qualification in Information Technology, a related discipline, or equivalent professional experience Advanced knowledge across at least three security technologies such as SIEM, EDR/XDR, CTEM, WAF/DDoS, Entra ID, IPS/IDS, PKI, SASE, AWS or Infrastructure as Code Strong security data collection, analysis and investigative skills Proficiency in at least one scripting or programming language including Python, PowerShell, SQL, Shell, Perl or Assembly Experience analysing and resolving complex security issues Hands-on experience with technologies such as SIEM, XDR, WAF, Windows/Linux, Firewalls, Web Proxies, Active Directory/Entra ID, Containers or Virtualisation Desirable skills for the Senior Infrastructure Specialist - Red Team include: Ethical Hacking Essentials (EHE) and/or Certified Ethical Hacker (CEH) certification Expertise securing Windows, Linux or Mainframe environments Experience securing cloud platforms including AWS or Azure Web application security testing and exploitation Network penetration testing and exploitation Reconnaissance, attack surface mapping and exposure management In return, you can expect a flexible working culture, including: Salary of £49,443 - £60,527 depending on capability level Hybrid working with a minimum of 60% office attendance Civil Service pension with employer contributions of 28.97% Flexible working hours agreement Access to continuous learning and professional development Opportunity to influence and shape a growing Red Team function Work on nationally important services and critical digital infrastructure Occasional travel to HMLR offices, suppliers and government locations Potential participation in an on-call rota Why Join? HM Land Registry is responsible for maintaining one of the world's largest digital property registers, supporting the UK property market and wider economy. This is a rare opportunity to join an emerging Red Team capability where you'll help define strategy, improve cyber resilience and protect services used by millions. You'll work on challenging security problems, collaborate with highly skilled technical teams and contribute directly to the security of critical public services. If you're passionate about offensive security, threat-informed testing and building stronger cyber defences, apply today and one of the Inspire People team will be in touch.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role. From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Sales and Marketing team are now recruiting for a Head of Go To Market aligned to our Tax stream. Role purpose The Head of GTM Tax is accountable for shaping and delivering go-to-market direction for their deployed area by translating growth priorities into an insight-led GTM strategy and contracted plan that drives measurable commercial outcomes. The role operates as a senior business partner to leadership in the deployed area, including relevant C&M Directorates, and as a leader within the Sales & Marketing community-ensuring work is focused, integrated and prioritised in a demand > supply environment. The role contracts with business leadership on outcomes and measures (not activity lists), diagnoses where central programmes and assets should be leveraged, and identifies where targeted local activity is genuinely required. It mobilises and coordinates Sales, Marketing and Operations capabilities to provide the right skills at the right time, and runs resourcing, scheduling and sequencing conversations to ensure delivery is achievable and aligned. The role is a key advocate for buyer-led, issue-based, solution-oriented approaches (not service-led thinking). It uses deep understanding of the local market, competitor landscape and strategy to guide prioritisation, shape briefs and ensure outputs are relevant, differentiated and commercially effective. It also works closely with peer Heads of GTM across other areas to maintain consistent language, planning rhythms and collaboration moments-surfacing connections and synergies across the market matrix and enabling joined-up market activity. Key responsibilities Lead development of the deployed GTM strategy and annual plan in partnership with business leadership and Sales & Marketing capability leaders. Contract priorities based on growth strategy, local market context and buyer needs, including clear measures and success criteria. Shape briefs with the business that describe the outcome required, the buyer problem to solve and the target audience-avoiding activity-only briefs. Run demand intake and shaping conversations with deployed leadership to create a holistic view of needs and opportunities. Translate demand into a prioritised portfolio with clear sequencing, dependencies and resourcing assumptions. Make and communicate trade-offs in a demand>supply environment; escalate decisions and risks early where needed. Ensure prioritisation supports issue-led, solution-oriented selling and avoids fragmented service-led activity. Mobilise the right expertise from Sales, Marketing and Operations to meet contracted priorities. Lead resourcing, scheduling and timing conversations, ensuring delivery is achievable and balanced across competing priorities. Work with peer Heads of GTM to maintain consistent language, rhythms and shared planning moments that enable meaningful collaboration. Use insight to guide targeting, proposition focus, and prioritisation of campaigns/activation/pursuit support. Ensure learning from execution (wins/losses, campaign performance, stakeholder feedback) is captured and fed back into planning and proposition improvement. Build trusted relationships with deployed leadership, including relevant C&M Directorates, and maintain a clear engagement rhythm. Run governance moments (planning checkpoints, prioritisation decisions, progress and performance reviews) with clear inputs/outputs and action tracking. Share regular KPI and performance insight with deployed leadership and C&M Directorate stakeholders, focusing on what it means and what should change. You'll be someone with Significant experience in GTM (Tax) leadership, commercial strategy, or senior business partnering in a complex, matrix environment. Strong ability to contract priorities and outcomes with senior stakeholders and influence without formal authority. Proven experience shaping demand, making trade-offs, and operating effectively in demand>supply conditions. Strong commercial and market judgement, including understanding of buyer needs and competitor dynamics. Experience coordinating cross-functional delivery across Sales, Marketing and Operations disciplines. Confidence with using performance insight and data to shape decisions and drive interventions. People leadership experience beneficial (dependent on scope). At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 23, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales and Marketing team is being reshaped to directly support BDO's growth ambitions. We're building a high-performing function that is proud of its technical skills, reliable in delivery, and outcome-led in how we prioritise and execute. You'll join a team big enough to offer diverse roles and opportunities, big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond activity. You'll bring ideas, fresh thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and add value in your role. From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing and doing it well. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The Sales and Marketing team are now recruiting for a Head of Go To Market aligned to our Tax stream. Role purpose The Head of GTM Tax is accountable for shaping and delivering go-to-market direction for their deployed area by translating growth priorities into an insight-led GTM strategy and contracted plan that drives measurable commercial outcomes. The role operates as a senior business partner to leadership in the deployed area, including relevant C&M Directorates, and as a leader within the Sales & Marketing community-ensuring work is focused, integrated and prioritised in a demand > supply environment. The role contracts with business leadership on outcomes and measures (not activity lists), diagnoses where central programmes and assets should be leveraged, and identifies where targeted local activity is genuinely required. It mobilises and coordinates Sales, Marketing and Operations capabilities to provide the right skills at the right time, and runs resourcing, scheduling and sequencing conversations to ensure delivery is achievable and aligned. The role is a key advocate for buyer-led, issue-based, solution-oriented approaches (not service-led thinking). It uses deep understanding of the local market, competitor landscape and strategy to guide prioritisation, shape briefs and ensure outputs are relevant, differentiated and commercially effective. It also works closely with peer Heads of GTM across other areas to maintain consistent language, planning rhythms and collaboration moments-surfacing connections and synergies across the market matrix and enabling joined-up market activity. Key responsibilities Lead development of the deployed GTM strategy and annual plan in partnership with business leadership and Sales & Marketing capability leaders. Contract priorities based on growth strategy, local market context and buyer needs, including clear measures and success criteria. Shape briefs with the business that describe the outcome required, the buyer problem to solve and the target audience-avoiding activity-only briefs. Run demand intake and shaping conversations with deployed leadership to create a holistic view of needs and opportunities. Translate demand into a prioritised portfolio with clear sequencing, dependencies and resourcing assumptions. Make and communicate trade-offs in a demand>supply environment; escalate decisions and risks early where needed. Ensure prioritisation supports issue-led, solution-oriented selling and avoids fragmented service-led activity. Mobilise the right expertise from Sales, Marketing and Operations to meet contracted priorities. Lead resourcing, scheduling and timing conversations, ensuring delivery is achievable and balanced across competing priorities. Work with peer Heads of GTM to maintain consistent language, rhythms and shared planning moments that enable meaningful collaboration. Use insight to guide targeting, proposition focus, and prioritisation of campaigns/activation/pursuit support. Ensure learning from execution (wins/losses, campaign performance, stakeholder feedback) is captured and fed back into planning and proposition improvement. Build trusted relationships with deployed leadership, including relevant C&M Directorates, and maintain a clear engagement rhythm. Run governance moments (planning checkpoints, prioritisation decisions, progress and performance reviews) with clear inputs/outputs and action tracking. Share regular KPI and performance insight with deployed leadership and C&M Directorate stakeholders, focusing on what it means and what should change. You'll be someone with Significant experience in GTM (Tax) leadership, commercial strategy, or senior business partnering in a complex, matrix environment. Strong ability to contract priorities and outcomes with senior stakeholders and influence without formal authority. Proven experience shaping demand, making trade-offs, and operating effectively in demand>supply conditions. Strong commercial and market judgement, including understanding of buyer needs and competitor dynamics. Experience coordinating cross-functional delivery across Sales, Marketing and Operations disciplines. Confidence with using performance insight and data to shape decisions and drive interventions. People leadership experience beneficial (dependent on scope). At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. As a Director or Associate Director in our Transaction Services team, you will lead financial due diligence engagements for clients across acquisitions, disposals and capital markets transactions. This is a diverse role where you will identify opportunities to enhance our service offering, lead high-performing teams and deliver data-driven, commercially focused advice. You will take ownership of the day-to-day delivery of projects, ensuring high-quality outcomes and excellent client service throughout the transaction lifecycle. You'll be someone with: Extensive experience in Transaction Services and ideally within a consultancy setting. A proven ability to build networking relationships with referrers in order to support business development Experience of managing teams and multiple concurrent projects A strong approach to managing risk Demonstrates a pro-active approach to continuous development ACA/ACCA qualified (or equivalent), or relevant work experience. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 23, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the industry. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. As a Director or Associate Director in our Transaction Services team, you will lead financial due diligence engagements for clients across acquisitions, disposals and capital markets transactions. This is a diverse role where you will identify opportunities to enhance our service offering, lead high-performing teams and deliver data-driven, commercially focused advice. You will take ownership of the day-to-day delivery of projects, ensuring high-quality outcomes and excellent client service throughout the transaction lifecycle. You'll be someone with: Extensive experience in Transaction Services and ideally within a consultancy setting. A proven ability to build networking relationships with referrers in order to support business development Experience of managing teams and multiple concurrent projects A strong approach to managing risk Demonstrates a pro-active approach to continuous development ACA/ACCA qualified (or equivalent), or relevant work experience. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales & Marketing team is building a function that reflects who we are: open, trusted and focused on shaping what matters. You'll join a team big enough to offer big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond. You'll bring ideas, challenge thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and see how connected teams drive our 2028 growth ambitions. From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing. We'll help you succeed In this team, development is central to how we work. You'll have access to best in class training, clear capability frameworks and hands on learning that give you the confidence and skills to grow quickly. We make it personal with supportive teams where you belong, are trusted, and take transformative work on early. You'll collaborate across service lines and leadership levels, building relationships grounded in openness and accountability. You'll bring your best - taking ownership, delivering quality and building trust across the firm. In return, you'll get clarity, fair feedback and the development you need to succeed. You won't just complete tasks - you'll help shape how the team evolves and how we support the business. Role purpose The Director of Go-to-Market leads the Heads of GTM and the wider GTM Business Partner capability across BDO's Service Streams, Sectors and Regions. The role ensures deployed teams focus on the right markets, buyers and opportunities, with the skills and capacity required to deliver clear growth outcomes for the firm. The role has firm-wide responsibility for the Sales & Marketing planning process and, as Head of the GTM capability, defines GTM excellence, sets consistent standards and strengthens the capability of the team. It owns the GTM framework, commercial architecture, planning standards and deployed Business Partner model, ensuring GTM is buyer-led, insight-driven and focused on the highest-value opportunities. The Director works closely with Clients & Markets Partners across Service Streams, Sectors and Regions to agree growth priorities and determine where Sales & Marketing can have the greatest impact. As a member of the Sales & Marketing Executive, the Director also works with the Directors of Sales, Marketing and Operations to move priorities effectively from strategy into execution and make best use of the function's people, tools and technology. Key responsibilities Define and maintain the firm-wide GTM framework Translate growth strategy, market opportunity and buyer need into clear commercial priorities Establish how sectors, services, propositions and buyer issues come together within the GTM model Challenge fragmented or service-led activity and combine value propositions where this will create stronger market or buyer engagement and better commercial outcomes Define the GTM standards and commercial decision framework used within the Sales & Marketing planning process Set expectations for how Heads of GTM diagnose, contract and prioritise demand Provide challenge where priorities are fragmented, insufficiently evidenced or competing for limited capacity Set the approach for market segmentation, buyer understanding and opportunity identification Lead the commercial definition of priority propositions, including the target buyer, buyer problem, differentiated value and supporting proof Define a consistent approach for developing Sales Plays that bring together a priority opportunity, target buyers, their business needs, BDO's proposition and the intended commercial outcome Evaluate the effectiveness of Sales Plays, scaling approaches that deliver value and adapting or stopping those that do not Lead the Heads of GTM and the GTM Business Partner capability across Service Streams, Sectors and Regions, ensuring their priorities and activity contribute directly to the firm's growth strategy and most significant revenue opportunities Set clear standards, role expectations and ways of working for deployed GTM teams Coach and develop senior GTM leaders and strengthen capability across the team Bring together the appropriate Sales & Marketing capabilities across the Find, Win and Grow client lifecycle to support agreed GTM priorities Ensure briefs clearly define the opportunity, required outcome, ownership and measures of success before work moves into execution Improve hand-offs from identifying priority markets and opportunities, through converting opportunities into clients, to developing and expanding existing client relationships, while maintaining clear accountability within each capability Build learning from campaigns, pursuits, client conversations and wins and losses back into GTM planning Scale what creates value and stop activity that does not Contribute to function-wide strategy, priorities and investment decisions Build trusted relationships with senior Partners and leaders across the firm You'll be someone with: Significant senior experience in GTM, commercial strategy, market strategy, business development or a related discipline within professional services Strong commercial judgement and understanding of B2B buying behaviour Experience operating in a complex matrix environment and influencing senior stakeholders Proven ability to translate strategy and insight into clear commercial priorities Experience shaping segmentation, propositions, GTM plans or Sales Plays Strong understanding of how Sales, Marketing and Operations combine to drive growth Confidence using market and commercial data to inform decisions Strong people leadership and capability-building experience Experience of commercial transformation is advantageous Professional services experience is beneficial At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Oct 23, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Our Sales & Marketing team is building a function that reflects who we are: open, trusted and focused on shaping what matters. You'll join a team big enough to offer big priorities and commercial challenges, yet personal enough to ensure you're supported and empowered from day one. Here, we think beyond. You'll bring ideas, challenge thinking and help shape how we deliver campaigns, insights and engagement across the business. Working closely with internal clients, you'll deepen your understanding of our sectors and see how connected teams drive our 2028 growth ambitions. From strategic storytelling to capability building and smarter ways of working, you'll grow your skills while working with people who care about doing the right thing. We'll help you succeed In this team, development is central to how we work. You'll have access to best in class training, clear capability frameworks and hands on learning that give you the confidence and skills to grow quickly. We make it personal with supportive teams where you belong, are trusted, and take transformative work on early. You'll collaborate across service lines and leadership levels, building relationships grounded in openness and accountability. You'll bring your best - taking ownership, delivering quality and building trust across the firm. In return, you'll get clarity, fair feedback and the development you need to succeed. You won't just complete tasks - you'll help shape how the team evolves and how we support the business. Role purpose The Director of Go-to-Market leads the Heads of GTM and the wider GTM Business Partner capability across BDO's Service Streams, Sectors and Regions. The role ensures deployed teams focus on the right markets, buyers and opportunities, with the skills and capacity required to deliver clear growth outcomes for the firm. The role has firm-wide responsibility for the Sales & Marketing planning process and, as Head of the GTM capability, defines GTM excellence, sets consistent standards and strengthens the capability of the team. It owns the GTM framework, commercial architecture, planning standards and deployed Business Partner model, ensuring GTM is buyer-led, insight-driven and focused on the highest-value opportunities. The Director works closely with Clients & Markets Partners across Service Streams, Sectors and Regions to agree growth priorities and determine where Sales & Marketing can have the greatest impact. As a member of the Sales & Marketing Executive, the Director also works with the Directors of Sales, Marketing and Operations to move priorities effectively from strategy into execution and make best use of the function's people, tools and technology. Key responsibilities Define and maintain the firm-wide GTM framework Translate growth strategy, market opportunity and buyer need into clear commercial priorities Establish how sectors, services, propositions and buyer issues come together within the GTM model Challenge fragmented or service-led activity and combine value propositions where this will create stronger market or buyer engagement and better commercial outcomes Define the GTM standards and commercial decision framework used within the Sales & Marketing planning process Set expectations for how Heads of GTM diagnose, contract and prioritise demand Provide challenge where priorities are fragmented, insufficiently evidenced or competing for limited capacity Set the approach for market segmentation, buyer understanding and opportunity identification Lead the commercial definition of priority propositions, including the target buyer, buyer problem, differentiated value and supporting proof Define a consistent approach for developing Sales Plays that bring together a priority opportunity, target buyers, their business needs, BDO's proposition and the intended commercial outcome Evaluate the effectiveness of Sales Plays, scaling approaches that deliver value and adapting or stopping those that do not Lead the Heads of GTM and the GTM Business Partner capability across Service Streams, Sectors and Regions, ensuring their priorities and activity contribute directly to the firm's growth strategy and most significant revenue opportunities Set clear standards, role expectations and ways of working for deployed GTM teams Coach and develop senior GTM leaders and strengthen capability across the team Bring together the appropriate Sales & Marketing capabilities across the Find, Win and Grow client lifecycle to support agreed GTM priorities Ensure briefs clearly define the opportunity, required outcome, ownership and measures of success before work moves into execution Improve hand-offs from identifying priority markets and opportunities, through converting opportunities into clients, to developing and expanding existing client relationships, while maintaining clear accountability within each capability Build learning from campaigns, pursuits, client conversations and wins and losses back into GTM planning Scale what creates value and stop activity that does not Contribute to function-wide strategy, priorities and investment decisions Build trusted relationships with senior Partners and leaders across the firm You'll be someone with: Significant senior experience in GTM, commercial strategy, market strategy, business development or a related discipline within professional services Strong commercial judgement and understanding of B2B buying behaviour Experience operating in a complex matrix environment and influencing senior stakeholders Proven ability to translate strategy and insight into clear commercial priorities Experience shaping segmentation, propositions, GTM plans or Sales Plays Strong understanding of how Sales, Marketing and Operations combine to drive growth Confidence using market and commercial data to inform decisions Strong people leadership and capability-building experience Experience of commercial transformation is advantageous Professional services experience is beneficial At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ecommerce Manager, Shopify, CRO, DTC, Beauty/Wellness, COR7730 An Ecommerce Manager opportunity has opened up with a fast-growing beauty and wellness brand operating across the UK and US markets. Could this be the role where you take real ownership of an ecommerce channel and help scale a brand with momentum behind it? The Role The Ecommerce Manager will lead all aspects of the brand's Shopify DTC platform, taking day-to-day responsibility for trading, merchandising, product launches, promotional campaigns and site accuracy. Beyond operations, this is a commercially strategic position. You will develop and deliver a conversion rate optimisation programme, owning A/B testing and continuous site improvements to lift conversion and increase average order value. Reporting into the Managing Director, the Ecommerce Manager will collaborate closely with Creative, Commercial, Marketing and Operations teams, as well as external developers and agencies. The Company This role sits within an ambitious consumer brand operating in the beauty and wellness space. The business is digitally native and growing rapidly, with a strong direct-to-consumer presence and international reach. It is a fast-paced, entrepreneurial environment where collaboration, ownership and initiative are genuinely valued, and where the right candidate will have real scope to shape how the ecommerce function grows. What experience does the Ecommerce Manager need? At least five years in an ecommerce or DTC growth role, ideally gained within beauty, wellness or a consumer brand of similar profile A track record of scaling Shopify platforms and driving measurable revenue improvement. Solid hands-on familiarity with ecommerce and marketing platforms, combined with strong Excel or Google Sheets capability Demonstrable experience running subscription and loyalty programmes, managing paid media agency relationships, and interpreting performance marketing data Excellent project management and organisational skills, with a proactive, detail-oriented approach So What's Next? If you are an Ecommerce Manager and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. Ecommerce Manager, Shopify, CRO, DTC, Beauty/Wellness, COR7730 Corriculo Ltd acts as an employment agency and an employment business.
Oct 23, 2026
Full time
Ecommerce Manager, Shopify, CRO, DTC, Beauty/Wellness, COR7730 An Ecommerce Manager opportunity has opened up with a fast-growing beauty and wellness brand operating across the UK and US markets. Could this be the role where you take real ownership of an ecommerce channel and help scale a brand with momentum behind it? The Role The Ecommerce Manager will lead all aspects of the brand's Shopify DTC platform, taking day-to-day responsibility for trading, merchandising, product launches, promotional campaigns and site accuracy. Beyond operations, this is a commercially strategic position. You will develop and deliver a conversion rate optimisation programme, owning A/B testing and continuous site improvements to lift conversion and increase average order value. Reporting into the Managing Director, the Ecommerce Manager will collaborate closely with Creative, Commercial, Marketing and Operations teams, as well as external developers and agencies. The Company This role sits within an ambitious consumer brand operating in the beauty and wellness space. The business is digitally native and growing rapidly, with a strong direct-to-consumer presence and international reach. It is a fast-paced, entrepreneurial environment where collaboration, ownership and initiative are genuinely valued, and where the right candidate will have real scope to shape how the ecommerce function grows. What experience does the Ecommerce Manager need? At least five years in an ecommerce or DTC growth role, ideally gained within beauty, wellness or a consumer brand of similar profile A track record of scaling Shopify platforms and driving measurable revenue improvement. Solid hands-on familiarity with ecommerce and marketing platforms, combined with strong Excel or Google Sheets capability Demonstrable experience running subscription and loyalty programmes, managing paid media agency relationships, and interpreting performance marketing data Excellent project management and organisational skills, with a proactive, detail-oriented approach So What's Next? If you are an Ecommerce Manager and would like to learn more, please apply below and I will be in touch with you shortly to discuss the role further. Ecommerce Manager, Shopify, CRO, DTC, Beauty/Wellness, COR7730 Corriculo Ltd acts as an employment agency and an employment business.
Salary: £31,400- £38,300 Closing date:Thursday 5 November 2026 Contract type: permanent Interview dates: 1st stage; w/c 16 November 2026) online/Remote; 2nd stage: 23 November 2026 face to face Wellcome Collection is part of Wellcome Trust, a global charitable foundation that supports science to build a healthier future for everyone. Wellcome Collection is a free museum and library exploring health and human experience, where you can enjoy exhibitions, museum and library collections, public events, and a vibrant shop and café. We also publish books and online stories. This is a great time to join Wellcome Collection as we embark on an exciting period of development. We are looking for two Team Coordinators to join our business operations team. These roles will play an important part in supporting and enabling our teams to deliver on our vision of a world where everyone's experience of health matters. Where in Wellcome will I be working? You will be one of three Team Coordinators working within the Strategy, Delivery & Transformation team, reporting to the Wellcome Collections Operations Manager. Along with the Operations Manager and your fellow Team Coordinators, you will provide high level administrative support across multiple teams and departments within Wellcome Collection What will I be doing? Wellcome Collection is a free museum and library that explores connections between health, life and human experience. We are looking for two highly organised and proactive Team Coordinators to provide essential administrative and operational support to our Directorate and Leadership Team. The roles are central to ensuring the smooth running of day-to-day activities, coordinating key meetings and governance processes, managing office operations, and supporting collaboration across teams. Working closely with colleagues across Wellcome Collection, you will help create an efficient, inclusive and well-connected working environment that enables teams to deliver their objectives and the Wellcome Collection strategy. In this role, you will: Provide high-quality administrative support to the Directorate and Leadership Team, including expenses, invoice processing, purchasing, and managing operational activities. Coordinate internal and external meetings, preparing agendas, papers and presentations, taking accurate minutes, and tracking actions to completion. Organise all-staff meetings, governance meetings, workshops, training sessions, away days, and provide logistical support for events as required. Manage onboarding activities for new team members and arrange occasional travel and accommodation for leaders attending external meetings and conferences. Oversee office operations, including supplies, equipment, technology requirements, workspace arrangements, and maintaining accurate databases and records. Collaborate with colleagues across Wellcome Collection, contributing to a positive, inclusive culture while ensuring administrative cover and support across teams when needed. Is this job for me? To be successful in this role, you will bring previous PA, Executive Assistant or administrative experience gained within a busy and fast-paced environment. You will have excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities while working to deadlines. You will be confident building relationships with stakeholders at all levels, handling confidential information with discretion, and communicating clearly in both written and verbal formats. Advanced Microsoft Office skills, including SharePoint, are essential, and experience of would be advantageous. The ideal candidate will have experience managing calendars, preparing meeting papers and presentations, drafting correspondence, taking minutes, and coordinating complex administrative activities. You will be proactive, resourceful and comfortable taking initiative, with a collaborative approach and a commitment to delivering excellent support. Most importantly, you will thrive in a role where organisation, teamwork and attention to detail are critical to enabling the success of others. To apply for this role please submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role. Minimum Criteria: Ability to multi-task, prioritise, take initiative and work to deadlines. Well-developed time management skills, including ability to prioritise and reprioritise tasks without compromising quality, organising complex itineraries. As well as good verbal and written communication skills. Proficiency in the use of Microsoft Office suite of products (eg Word, Outlook, Excel, SharePoint) Ability to deal with people at all levels and deal professionally with confidential material and issues. A pragmatic, positive attitude with the desire to work within a high performing team Applications Questions: Using examples please provide evidence to demonstrate that you meet the minimum criteria for this role as outlined in the job description? (Up to 500 words) Using short summaries please provide specific details of up to two different initiatives or projects you have been directly involved in that are relevant to this role. For each initiative or project please use up to 250 words to describe your role (e.g. team leader, team member), the purpose of the activity (i.e. its aims), and the major contributions you personally made. You can view the full job description on our website. You can read more about the benefits we offer our employees on our website Our Hybrid Way of Working We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. With this in mind however, Wellcome Collection is a 7 day per week operation. Therefore, in your role, on occasion it may be necessary for you to attend the office more frequently or support on work or projects outside of usual office hours. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair andinclusiveenvironment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includesmaking adjustmentsfor people who have a disability or long-term condition.Please visit our website for more information on adjustments and accessibility, or contact us at .
Oct 23, 2026
Full time
Salary: £31,400- £38,300 Closing date:Thursday 5 November 2026 Contract type: permanent Interview dates: 1st stage; w/c 16 November 2026) online/Remote; 2nd stage: 23 November 2026 face to face Wellcome Collection is part of Wellcome Trust, a global charitable foundation that supports science to build a healthier future for everyone. Wellcome Collection is a free museum and library exploring health and human experience, where you can enjoy exhibitions, museum and library collections, public events, and a vibrant shop and café. We also publish books and online stories. This is a great time to join Wellcome Collection as we embark on an exciting period of development. We are looking for two Team Coordinators to join our business operations team. These roles will play an important part in supporting and enabling our teams to deliver on our vision of a world where everyone's experience of health matters. Where in Wellcome will I be working? You will be one of three Team Coordinators working within the Strategy, Delivery & Transformation team, reporting to the Wellcome Collections Operations Manager. Along with the Operations Manager and your fellow Team Coordinators, you will provide high level administrative support across multiple teams and departments within Wellcome Collection What will I be doing? Wellcome Collection is a free museum and library that explores connections between health, life and human experience. We are looking for two highly organised and proactive Team Coordinators to provide essential administrative and operational support to our Directorate and Leadership Team. The roles are central to ensuring the smooth running of day-to-day activities, coordinating key meetings and governance processes, managing office operations, and supporting collaboration across teams. Working closely with colleagues across Wellcome Collection, you will help create an efficient, inclusive and well-connected working environment that enables teams to deliver their objectives and the Wellcome Collection strategy. In this role, you will: Provide high-quality administrative support to the Directorate and Leadership Team, including expenses, invoice processing, purchasing, and managing operational activities. Coordinate internal and external meetings, preparing agendas, papers and presentations, taking accurate minutes, and tracking actions to completion. Organise all-staff meetings, governance meetings, workshops, training sessions, away days, and provide logistical support for events as required. Manage onboarding activities for new team members and arrange occasional travel and accommodation for leaders attending external meetings and conferences. Oversee office operations, including supplies, equipment, technology requirements, workspace arrangements, and maintaining accurate databases and records. Collaborate with colleagues across Wellcome Collection, contributing to a positive, inclusive culture while ensuring administrative cover and support across teams when needed. Is this job for me? To be successful in this role, you will bring previous PA, Executive Assistant or administrative experience gained within a busy and fast-paced environment. You will have excellent organisational skills, strong attention to detail, and the ability to manage multiple priorities while working to deadlines. You will be confident building relationships with stakeholders at all levels, handling confidential information with discretion, and communicating clearly in both written and verbal formats. Advanced Microsoft Office skills, including SharePoint, are essential, and experience of would be advantageous. The ideal candidate will have experience managing calendars, preparing meeting papers and presentations, drafting correspondence, taking minutes, and coordinating complex administrative activities. You will be proactive, resourceful and comfortable taking initiative, with a collaborative approach and a commitment to delivering excellent support. Most importantly, you will thrive in a role where organisation, teamwork and attention to detail are critical to enabling the success of others. To apply for this role please submit an updated CV and answer 2 application questions to demonstrate that you meet the minimum requirements for the role. Minimum Criteria: Ability to multi-task, prioritise, take initiative and work to deadlines. Well-developed time management skills, including ability to prioritise and reprioritise tasks without compromising quality, organising complex itineraries. As well as good verbal and written communication skills. Proficiency in the use of Microsoft Office suite of products (eg Word, Outlook, Excel, SharePoint) Ability to deal with people at all levels and deal professionally with confidential material and issues. A pragmatic, positive attitude with the desire to work within a high performing team Applications Questions: Using examples please provide evidence to demonstrate that you meet the minimum criteria for this role as outlined in the job description? (Up to 500 words) Using short summaries please provide specific details of up to two different initiatives or projects you have been directly involved in that are relevant to this role. For each initiative or project please use up to 250 words to describe your role (e.g. team leader, team member), the purpose of the activity (i.e. its aims), and the major contributions you personally made. You can view the full job description on our website. You can read more about the benefits we offer our employees on our website Our Hybrid Way of Working We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. At Wellcome we have a hybrid way of working which is 3 days in our Euston Road offices (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. With this in mind however, Wellcome Collection is a 7 day per week operation. Therefore, in your role, on occasion it may be necessary for you to attend the office more frequently or support on work or projects outside of usual office hours. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair andinclusiveenvironment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includesmaking adjustmentsfor people who have a disability or long-term condition.Please visit our website for more information on adjustments and accessibility, or contact us at .
Are you dynamic with your forecasting and planning? Do you understand the FMCG sector? Do you thrive in a busy fast paced environment? Do you want to be part of a key business team? Do you want to be in a company that develops and promotes their people? If so this company and this role is for YOU! PLEASE NOTE DEMAND PLANNING EXPERIENCE IS ESSENTIAL FOR THIS ROLE Mu client is a well-established and is a market leader in in the beauty sector both wholesale and retail. Their Supply Chain team need a Junior Demand Planner and Reporting Analyst who has a natural flair for detail orientated work. You will be responsible for developing accurate demand forecasts, optimizing inventory levels, and supporting strategic decision-making to ensure product availability while minimizing excess inventory costs. This role requires strong analytical skills, a keen understanding of forecasting methodologies, and the ability to collaborate effectively across departments. Your role will cover: 1 . Demand Forecasting: Utilize historical sales data, market trends, and input from sales and marketing teams to develop demand forecasts for products across different segments and regions. 2. Inventory Optimization: Collaborate with Supply Chain and Procurement teams to optimize inventory levels, ensuring the right balance between product availability and inventory carrying costs. Manage e-commerce warehouse stock by regularly reviewing holding levels in line with current sales trends and adjusting inventory to support peak and off-peak trading periods. 3. Forecast Accuracy : Skilled in optimizing forecasting models and improving demand planning processes, data accuracy, and efficiency through automation, optimization, and technology solutions while monitoring performance metrics for continuous enhancement. 4. Sales and Market Analysis: Analyze sales data, customer demand patterns, and market trends to identify factors influencing demand, providing insights to support decision-making and business planning. 5. Collaboration: Partner closely with cross-functional teams, including Sales, Marketing, Finance, and Operations, to align demand forecasts with overall business objectives. Lead and facilitate monthly Demand Clinics with Sales Account Managers to ensure clear communication of forecast assumptions, insights, and key drivers 6. New Product Development (NPD) : Support the demand planning process for new product launches, providing input on initial demand forecasts, monitoring performance, and adjusting forecasts as necessary. 7. Promotional Planning: Incorporate promotional activities, seasonality, and other market events into demand forecasts, collaborating with marketing and sales teams to ensure accurate planning and execution. 8. Risk Management : Anticipate and mitigate risks to demand forecasts, such as supply chain disruptions, market volatility, and changing customer preferences, developing contingency plans to minimize impact on inventory and sales performance. 9 . Reporting: Generate regular reports summarizing forecast performance, highlighting trends, risks, and opportunities, and providing actionable insights to stakeholders. What will YOU bring to the role? 1. Bachelor s degree in Business Administration, Supply Chain Management, Statistics, Economics, or a related field. Advanced degree or professional certification (e.g., APICS, IBF) is advantageous. 2. Proven experience in demand planning, forecasting, or a related analytical role, preferably in a manufacturing, retail, or consumer goods environment. 3. Proficient in Excel, SQL, and data visualization tools (Power BI) with strong analytical skills. Experienced in implementing and working with demand planning systems. 4. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization. 5.Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. 6.Strategic thinker with the ability to translate data insights into actionable recommendations to drive business results. 7.Adaptable and resilient, able to thrive in a dynamic and changing environment. Do you have experience of Microsoft Dynamics Business Central if so that would be a real plus! The YOU we are looking for will also: Possess a keen analytical mindset Demonstrates strong communication skills and the ability to engage effectively at all levels of the organization. Demonstrates outstanding interpersonal abilities Display mastery in communication Shows adept organizational skills and self-reliance Apply a systematic and logical approach to problem-solving Thrive in collaborative environments Maintain a consistently professional demeanour Exhibit exceptional problem-solving acumen Manage workload effectively with strong organizational prowess Show enthusiasm for acquiring new skills and knowledge Work seamlessly within team dynamics Uphold a strong work ethic Capable of effectively engaging with various stakeholders, including department managers, directors, and the CEO. In return YOU get Good salary Good promotion prospects Flexitime Duvet Days Free onsite gym Discounted products A culture of excellence So if you are the Demand Planner I am looking for please send me your CV. Thanks Lindsay
Oct 22, 2026
Full time
Are you dynamic with your forecasting and planning? Do you understand the FMCG sector? Do you thrive in a busy fast paced environment? Do you want to be part of a key business team? Do you want to be in a company that develops and promotes their people? If so this company and this role is for YOU! PLEASE NOTE DEMAND PLANNING EXPERIENCE IS ESSENTIAL FOR THIS ROLE Mu client is a well-established and is a market leader in in the beauty sector both wholesale and retail. Their Supply Chain team need a Junior Demand Planner and Reporting Analyst who has a natural flair for detail orientated work. You will be responsible for developing accurate demand forecasts, optimizing inventory levels, and supporting strategic decision-making to ensure product availability while minimizing excess inventory costs. This role requires strong analytical skills, a keen understanding of forecasting methodologies, and the ability to collaborate effectively across departments. Your role will cover: 1 . Demand Forecasting: Utilize historical sales data, market trends, and input from sales and marketing teams to develop demand forecasts for products across different segments and regions. 2. Inventory Optimization: Collaborate with Supply Chain and Procurement teams to optimize inventory levels, ensuring the right balance between product availability and inventory carrying costs. Manage e-commerce warehouse stock by regularly reviewing holding levels in line with current sales trends and adjusting inventory to support peak and off-peak trading periods. 3. Forecast Accuracy : Skilled in optimizing forecasting models and improving demand planning processes, data accuracy, and efficiency through automation, optimization, and technology solutions while monitoring performance metrics for continuous enhancement. 4. Sales and Market Analysis: Analyze sales data, customer demand patterns, and market trends to identify factors influencing demand, providing insights to support decision-making and business planning. 5. Collaboration: Partner closely with cross-functional teams, including Sales, Marketing, Finance, and Operations, to align demand forecasts with overall business objectives. Lead and facilitate monthly Demand Clinics with Sales Account Managers to ensure clear communication of forecast assumptions, insights, and key drivers 6. New Product Development (NPD) : Support the demand planning process for new product launches, providing input on initial demand forecasts, monitoring performance, and adjusting forecasts as necessary. 7. Promotional Planning: Incorporate promotional activities, seasonality, and other market events into demand forecasts, collaborating with marketing and sales teams to ensure accurate planning and execution. 8. Risk Management : Anticipate and mitigate risks to demand forecasts, such as supply chain disruptions, market volatility, and changing customer preferences, developing contingency plans to minimize impact on inventory and sales performance. 9 . Reporting: Generate regular reports summarizing forecast performance, highlighting trends, risks, and opportunities, and providing actionable insights to stakeholders. What will YOU bring to the role? 1. Bachelor s degree in Business Administration, Supply Chain Management, Statistics, Economics, or a related field. Advanced degree or professional certification (e.g., APICS, IBF) is advantageous. 2. Proven experience in demand planning, forecasting, or a related analytical role, preferably in a manufacturing, retail, or consumer goods environment. 3. Proficient in Excel, SQL, and data visualization tools (Power BI) with strong analytical skills. Experienced in implementing and working with demand planning systems. 4. Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization. 5.Detail-oriented with strong organizational skills and the ability to manage multiple priorities in a fast-paced environment. 6.Strategic thinker with the ability to translate data insights into actionable recommendations to drive business results. 7.Adaptable and resilient, able to thrive in a dynamic and changing environment. Do you have experience of Microsoft Dynamics Business Central if so that would be a real plus! The YOU we are looking for will also: Possess a keen analytical mindset Demonstrates strong communication skills and the ability to engage effectively at all levels of the organization. Demonstrates outstanding interpersonal abilities Display mastery in communication Shows adept organizational skills and self-reliance Apply a systematic and logical approach to problem-solving Thrive in collaborative environments Maintain a consistently professional demeanour Exhibit exceptional problem-solving acumen Manage workload effectively with strong organizational prowess Show enthusiasm for acquiring new skills and knowledge Work seamlessly within team dynamics Uphold a strong work ethic Capable of effectively engaging with various stakeholders, including department managers, directors, and the CEO. In return YOU get Good salary Good promotion prospects Flexitime Duvet Days Free onsite gym Discounted products A culture of excellence So if you are the Demand Planner I am looking for please send me your CV. Thanks Lindsay
Description WTW is seeking a Senior Director of Exposure & Vulnerability Management to lead WTW's vulnerability management security program. Reporting to the Global Head of Attack Surface Management, this leader owns the strategy, execution and evolution of enterprise exposure management capabilities spanning vulnerability operations, exposure validation, aligning with secure development (SAST/SCA/DAST) and risk intelligence, with a relentless focus on prioritization, business impact, mitigation strategies and measurable risk reduction. The role partners closely with Corporate & Business Technology, Cloud Operations, Product, Platform Engineering, Risk Management, Privacy & Compliance, Managed Service Providers and Internal Audit stakeholders to ensure security findings are translated into actionable insight, aligned remediation priorities and demonstrably improved security outcomes across the enterprise. As a senior member of the Attack Surface Management leadership team, the Senior Director also acts as a strategic deputy to the Global Head, contributing to program direction, investment decisions, steering committee deliverables, and executive-level reporting. The Role As WTW continues to scale its digital platforms, client services and cloud estate, managing cyber risk requires more than identifying vulnerabilities. It requires understanding exposure, exploitability, reachability and business impact across infrastructure, cloud, identity, applications and the software supply chain. The Exposure & Vulnerability Management function is accountable for transforming how security risk is identified, contextualized, validated and addressed across the enterprise. This includes shifting to a unified, continuous exposure management model that is aligned to Continuous Threat Exposure Management (CTEM) principles and built on an accurate, authoritative view of WTW's assets. The Senior Director will lead multi-disciplinary global teams while driving modernization across data, tooling, metrics, governance and engagement models. The Responsibilities Exposure Management Strategy & Program Leadership Define and own WTW's enterprise exposure & vulnerability management strategy and a multi-year roadmap that aligns infrastructure, cloud, application, identity and software supply chain risk into a unified risk view. Operationalize a continuous exposure & vulnerability management lifecycle (scoping, discovery, prioritization, validation and mobilization) aligned to CTEM principles. Track vulnerabilities via risk-based prioritization grounded in exploitability, threat intelligence, asset criticality, exposure and business impact. Establish clear ownership models, accountability and engagement patterns with technology and engineering teams to drive timely and effective remediation. Own the annual operating plan and budget for exposure & vulnerability management, building business cases for investment and demonstrating return in terms of risk reduction. Discovery, Scoping & Asset Context Ensure continuous, comprehensive discovery of exposures across on-premises, cloud technologies, endpoints, IoT, SaaS and internet-facing attack surfaces. Partner with the Asset Management team to ensure exposure data is anchored to an accurate, authoritative asset inventory (CMDB), including ownership, business service mapping and criticality tiering. Ensure exposure coverage includes misconfigurations, cloud posture, identity and access weaknesses, external attack surface and unmanaged or shadow assets. Risk-Based Prioritization & Exposure Validation Own and continuously refine WTW's risk-based vulnerability scoring and prioritization model, incorporating exploit prediction (e.g. EPSS), known-exploited intelligence (e.g. CISA KEV), threat intelligence, compensating controls and business context. Establish exposure validation capabilities, including attack path analysis, breach and attack simulation, and coordination with penetration testing and red team functions, to confirm real-world exploitability. Define and maintain risk-tiered remediation SLAs that differentiate by exposure, asset type and business criticality. Vulnerability Operations & Remediation Mobilization Lead global teams responsible for vulnerability operations, ensuring consistent, scalable execution of discovery, validation, prioritization, tracking and closure across technology domains. Drive remediation mobilization through integrated workflows, clear hand-offs to owning teams and escalation paths for overdue or high-risk exposures. Lead WTW's response to critical and emerging vulnerabilities (e.g. zero-days and widely exploited flaws), coordinating rapid impact assessment, executive communication and accelerated remediation with Security Operations, Incident Response and Technology. Maintain availability for critical and emerging vulnerability events (e.g. zero-days), including participation in an on-call rotation or escalation structure to ensure rapid impact assessment and response outside of standard business hours. Own the vulnerability risk exception and acceptance process, ensuring exceptions are risk-assessed, time-bound, approved at the appropriate level and tracked to resolution. Secure Development & Software Supply Chain (Partner to Application Security) Partner with Application Security and Business Technology leadership to embed SAST, DAST and SCA coverage and the broader application security toolchain (e.g., secrets detection, container and infrastructure-as-code scanning) - contributing risk-based prioritization methodology and ensuring application findings feed into the same risk-ranked queue as infrastructure and cloud exposures, rather than owning the toolchain itself. Support Application Security's efforts to embed security earlier in the SDLC by aligning exposure & vulnerability management's remediation workflow, SLAs, and reporting with their developer-friendly tooling and pipeline guardrails - extending consistent tracking and accountability to application-layer findings without taking on pipeline ownership. Collaborate with Application Security, Business Technology, and GRC to strengthen software supply chain risk management - including open-source governance and SBOM practices - providing exposure-management visibility, prioritization, and reporting rather than owning the program. Governance, Regulatory & Risk Alignment Own the policies, standards and procedures governing vulnerability and exposure management, ensuring they are current, enforceable and consistently applied. Ensure the program meets regulatory and contractual obligations across WTW's operating jurisdictions, including DORA, NYDFS Part 500, GDPR and relevant client and industry requirements. Serve as the accountable lead for exposure & vulnerability management in engagements with regulators, Internal Audit, external auditors and client security assessments, and own remediation of related findings. Partner with Enterprise Risk and the second line to align exposure metrics with WTW's cyber risk appetite, key risk indicators and risk register. Assess and govern exposure risk introduced through acquisitions, divestitures and third-party or managed service providers. Data, Metrics & Risk Intelligence Build and mature exposure-focused metrics and KRIs that enable leadership to understand risk posture, trends, remediation effectiveness and SLA performance. Partner with data and analytics teams to leverage security telemetry, automation and correlation across multiple data sources. Translate technical findings into clear, decision-ready insight for the CISO, executive leadership, risk committees and, where required, the Board. Technology, Automation & Vendor Management Drive modernization of exposure & vulnerability management tooling, workflows and integrations, including consolidation and rationalization of overlapping tools. Identify and deliver opportunities for automation, orchestration and responsible use of AI to scale prioritization, triage and remediation. Partner with Product, Business Technology, Engineering, Cloud Operations, and Architecture teams to influence platform capabilities and security-by-design practices. Own vendor and managed service relationships for exposure & vulnerability management, including selection, contract governance and performance management. Leadership, Talent & Stakeholder Engagement Lead, coach and develop high-performing teams across multiple disciplines and geographies, including managers of managers. Design the organization, roles and career paths for the function; build succession and a strong bench of future leaders. Foster a culture of collaboration, accountability and continuous improvement, breaking down silos between vulnerability, asset and application security teams. Serve as a trusted advisor to Technology, Security and Risk leadership on exposure trends and remediation priorities. Influence cross-functional stakeholders without direct authority in a complex, matrixed, global environment. Qualifications . click apply for full job details
Oct 22, 2026
Full time
Description WTW is seeking a Senior Director of Exposure & Vulnerability Management to lead WTW's vulnerability management security program. Reporting to the Global Head of Attack Surface Management, this leader owns the strategy, execution and evolution of enterprise exposure management capabilities spanning vulnerability operations, exposure validation, aligning with secure development (SAST/SCA/DAST) and risk intelligence, with a relentless focus on prioritization, business impact, mitigation strategies and measurable risk reduction. The role partners closely with Corporate & Business Technology, Cloud Operations, Product, Platform Engineering, Risk Management, Privacy & Compliance, Managed Service Providers and Internal Audit stakeholders to ensure security findings are translated into actionable insight, aligned remediation priorities and demonstrably improved security outcomes across the enterprise. As a senior member of the Attack Surface Management leadership team, the Senior Director also acts as a strategic deputy to the Global Head, contributing to program direction, investment decisions, steering committee deliverables, and executive-level reporting. The Role As WTW continues to scale its digital platforms, client services and cloud estate, managing cyber risk requires more than identifying vulnerabilities. It requires understanding exposure, exploitability, reachability and business impact across infrastructure, cloud, identity, applications and the software supply chain. The Exposure & Vulnerability Management function is accountable for transforming how security risk is identified, contextualized, validated and addressed across the enterprise. This includes shifting to a unified, continuous exposure management model that is aligned to Continuous Threat Exposure Management (CTEM) principles and built on an accurate, authoritative view of WTW's assets. The Senior Director will lead multi-disciplinary global teams while driving modernization across data, tooling, metrics, governance and engagement models. The Responsibilities Exposure Management Strategy & Program Leadership Define and own WTW's enterprise exposure & vulnerability management strategy and a multi-year roadmap that aligns infrastructure, cloud, application, identity and software supply chain risk into a unified risk view. Operationalize a continuous exposure & vulnerability management lifecycle (scoping, discovery, prioritization, validation and mobilization) aligned to CTEM principles. Track vulnerabilities via risk-based prioritization grounded in exploitability, threat intelligence, asset criticality, exposure and business impact. Establish clear ownership models, accountability and engagement patterns with technology and engineering teams to drive timely and effective remediation. Own the annual operating plan and budget for exposure & vulnerability management, building business cases for investment and demonstrating return in terms of risk reduction. Discovery, Scoping & Asset Context Ensure continuous, comprehensive discovery of exposures across on-premises, cloud technologies, endpoints, IoT, SaaS and internet-facing attack surfaces. Partner with the Asset Management team to ensure exposure data is anchored to an accurate, authoritative asset inventory (CMDB), including ownership, business service mapping and criticality tiering. Ensure exposure coverage includes misconfigurations, cloud posture, identity and access weaknesses, external attack surface and unmanaged or shadow assets. Risk-Based Prioritization & Exposure Validation Own and continuously refine WTW's risk-based vulnerability scoring and prioritization model, incorporating exploit prediction (e.g. EPSS), known-exploited intelligence (e.g. CISA KEV), threat intelligence, compensating controls and business context. Establish exposure validation capabilities, including attack path analysis, breach and attack simulation, and coordination with penetration testing and red team functions, to confirm real-world exploitability. Define and maintain risk-tiered remediation SLAs that differentiate by exposure, asset type and business criticality. Vulnerability Operations & Remediation Mobilization Lead global teams responsible for vulnerability operations, ensuring consistent, scalable execution of discovery, validation, prioritization, tracking and closure across technology domains. Drive remediation mobilization through integrated workflows, clear hand-offs to owning teams and escalation paths for overdue or high-risk exposures. Lead WTW's response to critical and emerging vulnerabilities (e.g. zero-days and widely exploited flaws), coordinating rapid impact assessment, executive communication and accelerated remediation with Security Operations, Incident Response and Technology. Maintain availability for critical and emerging vulnerability events (e.g. zero-days), including participation in an on-call rotation or escalation structure to ensure rapid impact assessment and response outside of standard business hours. Own the vulnerability risk exception and acceptance process, ensuring exceptions are risk-assessed, time-bound, approved at the appropriate level and tracked to resolution. Secure Development & Software Supply Chain (Partner to Application Security) Partner with Application Security and Business Technology leadership to embed SAST, DAST and SCA coverage and the broader application security toolchain (e.g., secrets detection, container and infrastructure-as-code scanning) - contributing risk-based prioritization methodology and ensuring application findings feed into the same risk-ranked queue as infrastructure and cloud exposures, rather than owning the toolchain itself. Support Application Security's efforts to embed security earlier in the SDLC by aligning exposure & vulnerability management's remediation workflow, SLAs, and reporting with their developer-friendly tooling and pipeline guardrails - extending consistent tracking and accountability to application-layer findings without taking on pipeline ownership. Collaborate with Application Security, Business Technology, and GRC to strengthen software supply chain risk management - including open-source governance and SBOM practices - providing exposure-management visibility, prioritization, and reporting rather than owning the program. Governance, Regulatory & Risk Alignment Own the policies, standards and procedures governing vulnerability and exposure management, ensuring they are current, enforceable and consistently applied. Ensure the program meets regulatory and contractual obligations across WTW's operating jurisdictions, including DORA, NYDFS Part 500, GDPR and relevant client and industry requirements. Serve as the accountable lead for exposure & vulnerability management in engagements with regulators, Internal Audit, external auditors and client security assessments, and own remediation of related findings. Partner with Enterprise Risk and the second line to align exposure metrics with WTW's cyber risk appetite, key risk indicators and risk register. Assess and govern exposure risk introduced through acquisitions, divestitures and third-party or managed service providers. Data, Metrics & Risk Intelligence Build and mature exposure-focused metrics and KRIs that enable leadership to understand risk posture, trends, remediation effectiveness and SLA performance. Partner with data and analytics teams to leverage security telemetry, automation and correlation across multiple data sources. Translate technical findings into clear, decision-ready insight for the CISO, executive leadership, risk committees and, where required, the Board. Technology, Automation & Vendor Management Drive modernization of exposure & vulnerability management tooling, workflows and integrations, including consolidation and rationalization of overlapping tools. Identify and deliver opportunities for automation, orchestration and responsible use of AI to scale prioritization, triage and remediation. Partner with Product, Business Technology, Engineering, Cloud Operations, and Architecture teams to influence platform capabilities and security-by-design practices. Own vendor and managed service relationships for exposure & vulnerability management, including selection, contract governance and performance management. Leadership, Talent & Stakeholder Engagement Lead, coach and develop high-performing teams across multiple disciplines and geographies, including managers of managers. Design the organization, roles and career paths for the function; build succession and a strong bench of future leaders. Foster a culture of collaboration, accountability and continuous improvement, breaking down silos between vulnerability, asset and application security teams. Serve as a trusted advisor to Technology, Security and Risk leadership on exposure trends and remediation priorities. Influence cross-functional stakeholders without direct authority in a complex, matrixed, global environment. Qualifications . click apply for full job details
Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Oct 22, 2026
Full time
Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
SOC Engineer - Manchester OR London - SC Central Manchester OR Central London - Onsite (with some flexibility) Days + occasional on call c.£30-45k base salary DOE + on call allowance and payments We are looking for a couple of experienced SOC Analysts / Engineers to join our MSP client's growing team in either their central Manchester or London office. This is an exciting opportunity to take on a varied, hands-on role at the heart of security operations, combining proactive threat monitoring and incident investigation with wider infrastructure support. You will work across cloud, network and endpoint security technologies, helping to identify risks, respond to emerging threats and strengthen clients' overall security posture. The role would suit a motivated SOC professional who enjoys solving complex technical challenges, taking ownership of incidents and continuously developing their expertise across cyber security and infrastructure. Skills and Experience You must either be SC cleared or be eligible for SC clearance. 2+ years of experience in a SOC Analyst / Engineer role Experience in a Service Desk, IOC, NOC, or managed services environment. Strong knowledge of cyber security principles, security monitoring and incident response. Experience with SIEM, endpoint security and security event investigation (Microsoft security or ELK stack preferred but not required) Experience with digital forensics and incident response (DFIR) would be highly advantageous. Proven ability to support Microsoft cloud and infrastructure technologies and resolve technical incidents. Working knowledge of Azure, AWS, Windows Server, Active Directory and Microsoft Entra ID. Understanding of networking, firewalls, SD-WAN, wireless solutions, DNS, DHCP, TCP/IP, backup and recovery. Key Responsibilities Monitor and triage alerts from SIEM, EDR and cloud security platforms. Investigate security events, escalate threats and support incident containment and response. Analyse logs and monitoring data, assist with vulnerability remediation and improve security operations. Maintain accurate investigation records, security documentation, runbooks and knowledge articles. Provide second-line support across cloud, network, infrastructure and end-user environments. Support Azure, AWS, identity services, network technologies, backups, patching and system lifecycle activities. Troubleshoot incidents and service requests, retaining ownership and escalating complex issues appropriately. Collaborate with customers, suppliers and technical teams, including shift handovers and operational reviews. Work independently, contribute to continuous improvement and develop automation opportunities across security and infrastructure. This is a majority onsite role. In order to be considered for this role you must be willing and able to travel to either central Manchester or central London on a regular basis. If you are an experienced SOC Analyst / Engineer with strong infrastructure knowledge and are eager to join a dynamic growing team, please click 'Apply now' or send your CV to Unfortunately our client is not able to offer sponsorship for this role. Due to the SC Clearance requirement of this position, you must have permanent right to work in the UK. Key words: Security Analyst / Security Engineer / Security Operations / SOC / Infrastructure / IOC / NOC / MSSP / MSP / Manchester / London / SC Clearance / SC Cleared Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Oct 21, 2026
Full time
SOC Engineer - Manchester OR London - SC Central Manchester OR Central London - Onsite (with some flexibility) Days + occasional on call c.£30-45k base salary DOE + on call allowance and payments We are looking for a couple of experienced SOC Analysts / Engineers to join our MSP client's growing team in either their central Manchester or London office. This is an exciting opportunity to take on a varied, hands-on role at the heart of security operations, combining proactive threat monitoring and incident investigation with wider infrastructure support. You will work across cloud, network and endpoint security technologies, helping to identify risks, respond to emerging threats and strengthen clients' overall security posture. The role would suit a motivated SOC professional who enjoys solving complex technical challenges, taking ownership of incidents and continuously developing their expertise across cyber security and infrastructure. Skills and Experience You must either be SC cleared or be eligible for SC clearance. 2+ years of experience in a SOC Analyst / Engineer role Experience in a Service Desk, IOC, NOC, or managed services environment. Strong knowledge of cyber security principles, security monitoring and incident response. Experience with SIEM, endpoint security and security event investigation (Microsoft security or ELK stack preferred but not required) Experience with digital forensics and incident response (DFIR) would be highly advantageous. Proven ability to support Microsoft cloud and infrastructure technologies and resolve technical incidents. Working knowledge of Azure, AWS, Windows Server, Active Directory and Microsoft Entra ID. Understanding of networking, firewalls, SD-WAN, wireless solutions, DNS, DHCP, TCP/IP, backup and recovery. Key Responsibilities Monitor and triage alerts from SIEM, EDR and cloud security platforms. Investigate security events, escalate threats and support incident containment and response. Analyse logs and monitoring data, assist with vulnerability remediation and improve security operations. Maintain accurate investigation records, security documentation, runbooks and knowledge articles. Provide second-line support across cloud, network, infrastructure and end-user environments. Support Azure, AWS, identity services, network technologies, backups, patching and system lifecycle activities. Troubleshoot incidents and service requests, retaining ownership and escalating complex issues appropriately. Collaborate with customers, suppliers and technical teams, including shift handovers and operational reviews. Work independently, contribute to continuous improvement and develop automation opportunities across security and infrastructure. This is a majority onsite role. In order to be considered for this role you must be willing and able to travel to either central Manchester or central London on a regular basis. If you are an experienced SOC Analyst / Engineer with strong infrastructure knowledge and are eager to join a dynamic growing team, please click 'Apply now' or send your CV to Unfortunately our client is not able to offer sponsorship for this role. Due to the SC Clearance requirement of this position, you must have permanent right to work in the UK. Key words: Security Analyst / Security Engineer / Security Operations / SOC / Infrastructure / IOC / NOC / MSSP / MSP / Manchester / London / SC Clearance / SC Cleared Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter and LinkedIn - Circle Recruitment.
Head of Retail Operations & Transformation Multi-Site Supermarket Retail Business Transformation Reporting Directly to the Managing Director 50,000- 70,000 The company T3AM Global is recruiting on behalf of one of the UK's established ethnic supermarket chains, with a significant presence across the North West. The business operates multiple large-format supermarkets, offering a wide range of international groceries, fresh produce, halal meat and everyday essentials to diverse communities. As the company enters its next phase of growth and modernisation, we are looking to appoint an experienced Head of Retail Operations & Transformation to work directly alongside the Managing Director and lead operational improvements across the group. This is an opportunity for an ambitious retail leader to play a central role in transforming an established supermarket business, introducing modern systems, improving performance and helping shape its future direction. The role Reporting directly to the Managing Director, you will become a key member of the senior leadership team, taking responsibility for driving operational excellence, implementing change and improving performance across multiple supermarket locations. You will review existing operations, identify opportunities for improvement and lead the introduction of centralised processes, systems and reporting across the business. A major focus will be the modernisation of the group's operating model, including centralised purchasing, stock management, management information, retail technology and consistent store operating procedures. Alongside this, you will act as a trusted right-hand person to the Managing Director, supporting strategic projects, business improvements and wider growth initiatives. This is a hands-on leadership role requiring someone who can combine strategic thinking with practical implementation. You will take responsibility for: Leading operational performance, restructuring and improvement initiatives across multiple supermarket locations Developing and implementing centralised processes covering purchasing, stock management, reporting and store operations Overseeing the introduction of new EPOS, inventory management and retail technology systems Establishing clear KPIs, management reporting and data-driven decision-making across the group Reviewing existing management structures, identifying inefficiencies and introducing improved operating procedures Leading, coaching and developing operational management teams to drive accountability and performance Working directly with the Managing Director on strategic projects, business transformation and growth initiatives What you need It is ESSENTIAL for the successful candidate to have the following: Significant experience in a senior retail operations or multi-site management position Strong experience within supermarkets, grocery retail, food retail or a closely related retail environment Proven experience implementing operational improvements, restructuring or change management initiatives Strong commercial awareness and understanding of retail profitability, purchasing, stock control and operational performance Confidence analysing data, identifying trends and using management information to improve business performance Excellent leadership, communication and stakeholder management skills Ability to work across multiple locations throughout the North West Other DESIRABLE skills include: Previous experience as a Head of Operations, Regional Manager, Area Manager or Retail Operations Director Experience implementing EPOS, ERP, inventory management or centralised retail systems Experience establishing centralised purchasing and procurement functions Knowledge of ethnic supermarkets, independent grocery chains or large-format food retail Experience supporting business expansion, transformation or multi-site restructuring Candidates from established national supermarket chains and successful independent retail groups are particularly encouraged to apply. What's on offer This is an opportunity to take a senior leadership position within an established supermarket group and have a direct influence on its future. Salary: 50,000- 70,000 per annum Direct reporting line to the Managing Director Significant autonomy and responsibility Opportunity to lead a major business transformation programme Involvement in strategic projects and business growth Genuine long-term career progression opportunities Established business with a strong regional presence Manchester / North West location How to apply If you're an experienced retail operations professional with a proven track record of improving performance, implementing change and leading multi-site teams, we'd love to hear from you. This opportunity is particularly suited to someone looking to step into a senior leadership position where they can make a genuine difference to an established and growing retail business. Please submit your CV via this advert. We aim to respond to all successful applications within 5 working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.
Oct 21, 2026
Full time
Head of Retail Operations & Transformation Multi-Site Supermarket Retail Business Transformation Reporting Directly to the Managing Director 50,000- 70,000 The company T3AM Global is recruiting on behalf of one of the UK's established ethnic supermarket chains, with a significant presence across the North West. The business operates multiple large-format supermarkets, offering a wide range of international groceries, fresh produce, halal meat and everyday essentials to diverse communities. As the company enters its next phase of growth and modernisation, we are looking to appoint an experienced Head of Retail Operations & Transformation to work directly alongside the Managing Director and lead operational improvements across the group. This is an opportunity for an ambitious retail leader to play a central role in transforming an established supermarket business, introducing modern systems, improving performance and helping shape its future direction. The role Reporting directly to the Managing Director, you will become a key member of the senior leadership team, taking responsibility for driving operational excellence, implementing change and improving performance across multiple supermarket locations. You will review existing operations, identify opportunities for improvement and lead the introduction of centralised processes, systems and reporting across the business. A major focus will be the modernisation of the group's operating model, including centralised purchasing, stock management, management information, retail technology and consistent store operating procedures. Alongside this, you will act as a trusted right-hand person to the Managing Director, supporting strategic projects, business improvements and wider growth initiatives. This is a hands-on leadership role requiring someone who can combine strategic thinking with practical implementation. You will take responsibility for: Leading operational performance, restructuring and improvement initiatives across multiple supermarket locations Developing and implementing centralised processes covering purchasing, stock management, reporting and store operations Overseeing the introduction of new EPOS, inventory management and retail technology systems Establishing clear KPIs, management reporting and data-driven decision-making across the group Reviewing existing management structures, identifying inefficiencies and introducing improved operating procedures Leading, coaching and developing operational management teams to drive accountability and performance Working directly with the Managing Director on strategic projects, business transformation and growth initiatives What you need It is ESSENTIAL for the successful candidate to have the following: Significant experience in a senior retail operations or multi-site management position Strong experience within supermarkets, grocery retail, food retail or a closely related retail environment Proven experience implementing operational improvements, restructuring or change management initiatives Strong commercial awareness and understanding of retail profitability, purchasing, stock control and operational performance Confidence analysing data, identifying trends and using management information to improve business performance Excellent leadership, communication and stakeholder management skills Ability to work across multiple locations throughout the North West Other DESIRABLE skills include: Previous experience as a Head of Operations, Regional Manager, Area Manager or Retail Operations Director Experience implementing EPOS, ERP, inventory management or centralised retail systems Experience establishing centralised purchasing and procurement functions Knowledge of ethnic supermarkets, independent grocery chains or large-format food retail Experience supporting business expansion, transformation or multi-site restructuring Candidates from established national supermarket chains and successful independent retail groups are particularly encouraged to apply. What's on offer This is an opportunity to take a senior leadership position within an established supermarket group and have a direct influence on its future. Salary: 50,000- 70,000 per annum Direct reporting line to the Managing Director Significant autonomy and responsibility Opportunity to lead a major business transformation programme Involvement in strategic projects and business growth Genuine long-term career progression opportunities Established business with a strong regional presence Manchester / North West location How to apply If you're an experienced retail operations professional with a proven track record of improving performance, implementing change and leading multi-site teams, we'd love to hear from you. This opportunity is particularly suited to someone looking to step into a senior leadership position where they can make a genuine difference to an established and growing retail business. Please submit your CV via this advert. We aim to respond to all successful applications within 5 working days. T3AM Global is an equal opportunities employer and is committed to building diverse and inclusive workplaces.
