Tenant Liaison Officer

Buxton, Derbyshire
Social Housing Planned Works
Full Time Temporary Ongoing

Are you currently working within social housing refurbishment or planned works and enjoy dealing with residents?

We are working with a well-established contractor delivering planned improvement works across social housing properties in Buxton and the wider High Peak area. Due to continued growth, we are looking to appoint either an experienced Tenant Liaison Officer or someone from a refurbishment/site background who is confident liaising with tenants and managing the customer journey.

This is a fantastic opportunity for someone working as a Site Administrator, Assistant Site Manager, Supervisor, or Project Coordinator who naturally takes ownership of resident communication and is looking to develop further within a customer-focused role.

You will act as the key link between residents, site teams and the client, ensuring works are delivered smoothly with minimal disruption.

Works may include:

• Kitchen and bathroom replacements

• Roofing works

• Window and door installations

• Heating upgrades

• External and internal refurbishment programmes

Key responsibilities:

• Conducting pre-start visits with tenants

• Explaining the scope and duration of works

• Managing access arrangements

• Supporting vulnerable residents

• Handling queries and resolving issues promptly

• Coordinating closely with site managers and operatives

• Monitoring customer satisfaction and feedback

• Reducing complaints and no-access cases

We are keen to speak with individuals who:

• Have experience within social housing refurbishment or planned maintenance

• Have strong communication skills and are comfortable dealing directly with tenants

• Are organised, proactive and solution-focused

• Understand the importance of customer care in occupied properties

• Hold a full UK driving licence

Previous experience as a Tenant Liaison Officer or Resident Liaison Officer is advantageous but not essential the right attitude and customer-focused approach are key.

Apply now or get in touch for a confidential discussion.

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