Job Title: Reservations Administrator
Location: Ross - Shire
Salary: £34,000
Job Type: Permanent, Full-time
The Opportunity
Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.
Key Responsibilities
Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
Build and maintain strong relationships with travel agents and external booking partners
Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
Maintain up-to-date knowledge of availability, packages, events and on-site activities
Liaise with operational teams to support smooth pre-arrival planning and guest preparation
Maintain accurate records and ensure booking systems are kept fully up to date
Requirements
Essential
Previous experience in reservations, hospitality administration or a similar customer-focused role
Strong organisational skills with exceptional attention to detail
Confident written and verbal communication skills
Experience using booking systems and Microsoft Office
Ability to manage multiple enquiries and bookings simultaneously
Desirable
Experience working with luxury travel agents or tour operators
Understanding of room yield, rate management and upselling techniques
Whats on Offer
Salary: £34,000 per annum
Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
Working Pattern: 45 hours per week, typically 09 00, including weekend working
Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience
About You
Highly organised with a proactive, solutions-focused mindset
Calm under pressure and able to manage a fast-paced workload
Passionate about delivering exceptional service standards
Commercially aware with strong attention to detail
Apply Now
For more information, contact Lauren at Global Highland.
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