Job Description
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Location Manchester, United Kingdom The Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for! What You'll Do What We're Looking For 7+ years of Product Management experience with significant ownership of monetization, pricing, or growth in B2B SaaS Proven experience defining and evolving pricing models and packaging Strong understanding of billing, payments, and revenue-related systems in SaaS Experience working closely with Engineering on complex, high-stakes product areasAs Senior Product Manager for Client Fees and Monetization, you will own the complete customer revenue product ecosystem.You'll be the subject matter expert driving the vision, strategy, and execution of our fee configuration, pricing logic, and revenue optimization capabilities. This is a high-impact role that bridges commercial strategy with technical innovation, requiring you to influence across a complex matrix organization. Own the customer revenue product end-to-end - Be the subject matter expert for all client fee types, fee models and revenue systems. Define the product vision and roadmap for fee configuration, pricing logic and revenue optimization across the Egencia platform. Drive the creation of new features and systems - Set priorities and define requirements for fee-related features, working with engineering to deliver enhancements, new fee structures and revenue-generating capabilities. Prototype and gain alignment from all stakeholders. Monetization Product Experience - Own the end-to-end customer experience related to how prices, fees, and charges are calculated, surfaced, and explained to customers, maximizing transparency and global consistency Revenue Systems & Quality: Own product requirements for billing, charging, and reporting client fees. Ensure the right fees are charged at the right moment across transactions, subscriptions, upgrades, downgrades, renewals Partner with analytics and Engineering to define robust quality standards, monitoring, and alerting for monetization flows Feature Access & Entitlements: Define and maintain product restrictions and feature entitlements tied to pricing plans and contracts. Ensure the platform correctly enforces what customers can access based on what they've purchased Translate complex technical systems into business context - Bridge engineering and commercial teams by understanding technical architecture, data flows and system constraints without implementation-level coding. Translate technical complexity into stakeholder-friendly language for leadership and client-facing teams. Collaborate across matrix organization to deliver fee solutions - Partner with Offer & Pricing, Product, Customer Success, Sales, Finance and Engineering teams to launch new fee products,resolve billing issues and support client onboarding. Influence without authority in a complex stakeholder environment, balancing commercial needs with technical feasibility. Data-driven mindset with experience using metrics, experiments, and customer insights Strong customer empathy and strategic thinking with bias for action Excellent communication and ability to drive priorities across matrix organizations Experience with analytics tools (Snowflake, Tableau, SQL) BA/BS degree or equivalent