Role: Houisng Solicitor Director - London Duncan Lewis Solicitors is seeking an experienced and ambitious Housing Law Director to join our highly regarded Housing Department. This is an excellent opportunity to take on a leadership role within one of the UK's leading law firms, recognised by The Legal 500 and Chambers & Partners UK as a top-tier practice and awarded Law Firm of the Year at both the 2024 LexisNexis Awards and the 2023 Modern Law Awards . Founded in 1998 and headquartered in the City of London, Duncan Lewis Solicitors is a national, award-winning, paperless law firm with over 500 professionals nationwide. Our ethos is simple: "We give people a voice." Our Housing Department is ranked and recommended by both The Legal 500 and Chambers & Partners UK for its expertise in social housing law. Recognised for its outstanding advocacy and commitment to achieving positive outcomes, the team advises and represents clients across a wide range of housing matters, including homelessness, disrepair, unlawful eviction, possession proceedings, succession disputes, and judicial review challenges. Joining Duncan Lewis means becoming part of a diverse, supportive, and forward-thinking organisation where you can make a meaningful impact on both clients and colleagues. Duties and responsibilities As a Housing Law Director, you will play a key role in leading and developing the department, managing complex housing cases, supporting and mentoring team members, and contributing to the continued growth and success of the practice. The key responsibilities includes: Report directly to and collaborating with the Board to ensure performance targets are met Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy Dealing with emergency cases and identifying and carrying out strategic litigation. Preparing and managing funding applications to the Legal Aid Agency Preparing draft documents including witness statements and processing evidence You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Experience and qualifications Must hold a clean and valid Practising Certificate at the time of application. 3+ years' PQE with substantial experience in Housing Law and Litigation, including court representation. Experience as a Duty Advisor under the Housing Possession Court Duty Scheme within the last two years. Meets, or is willing to work towards, the 2013 SQM Housing Supervisor Standard . Knowledge of welfare benefits, welfare rights, and community care matters. Strong management and supervisory skills, with experience working to KPIs. A collaborative team player who promotes a positive culture and encourages cross-referrals. Professional and proactive, with excellent client care skills and experience supporting vulnerable clients in complex housing matters. Strong networking, communication, business development, and marketing skills. Sound knowledge of publicly funded Housing Law work, including Legal Help and Legal Representation, with the ability to manage privately funded matters. Advocacy experience is desirable. Excellent IT skills, including Microsoft Office, case management, and HR systems. Experience within the legal sector and an ability to support the firm's social media and business development activities. Benefits At Duncan Lewis Solicitors, we are committed to supporting our employees through a range of professional, financial, and wellbeing benefits, including: Competitive remuneration package. Clear salary review and career progression opportunities. Hybrid and flexible working arrangements. 25 days' annual leave, increasing with length of service, plus birthday leave. Company pension scheme. Ongoing training, professional development, and access to e-learning resources. Payment of practising certificate renewal fees and support for relevant professional accreditations (subject to eligibility). Employee Assistance Programme (EAP) and wellbeing support, including Mental Health First Aiders. Company Medical Cash Plan (subject to eligibility). Employee referral scheme and eyesight test vouchers. Full payment of employment-related DBS checks. A supportive and collaborative working environment with opportunities to help shape and grow our family mediation services. Some benefits are subject to eligibility criteria and company terms and conditions. Company culture At Duncan Lewis Solicitors, we are passionate about creating an environment where talented professionals can thrive. We are proud of our diverse and inclusive workforce and are committed to providing equal opportunities for all employees. Our long-standing Investors in People Gold Standard accreditation reflects our commitment to employee development, while our Lexcel, Cyber Essentials Plus and ISO 27001 certifications demonstrate our dedication to excellence, innovation and security. We invest heavily in the growth of our people through ongoing training, mentoring, clear progression pathways and opportunities to gain industry recognition. Whether you are looking to deepen your expertise, develop leadership skills or advance your career within a nationally recognised law firm, Duncan Lewis provides the platform to help you succeed. Join a firm where your expertise is valued, your development is supported, and your work makes a genuine difference to the lives of clients across the UK.
Oct 24, 2026
Full time
Role: Houisng Solicitor Director - London Duncan Lewis Solicitors is seeking an experienced and ambitious Housing Law Director to join our highly regarded Housing Department. This is an excellent opportunity to take on a leadership role within one of the UK's leading law firms, recognised by The Legal 500 and Chambers & Partners UK as a top-tier practice and awarded Law Firm of the Year at both the 2024 LexisNexis Awards and the 2023 Modern Law Awards . Founded in 1998 and headquartered in the City of London, Duncan Lewis Solicitors is a national, award-winning, paperless law firm with over 500 professionals nationwide. Our ethos is simple: "We give people a voice." Our Housing Department is ranked and recommended by both The Legal 500 and Chambers & Partners UK for its expertise in social housing law. Recognised for its outstanding advocacy and commitment to achieving positive outcomes, the team advises and represents clients across a wide range of housing matters, including homelessness, disrepair, unlawful eviction, possession proceedings, succession disputes, and judicial review challenges. Joining Duncan Lewis means becoming part of a diverse, supportive, and forward-thinking organisation where you can make a meaningful impact on both clients and colleagues. Duties and responsibilities As a Housing Law Director, you will play a key role in leading and developing the department, managing complex housing cases, supporting and mentoring team members, and contributing to the continued growth and success of the practice. The key responsibilities includes: Report directly to and collaborating with the Board to ensure performance targets are met Responsible for all aspects of Housing work including providing technical expertise and guidance to other team members Ability to manage and supervise Solicitors, Trainee Solicitors and Caseworkers to manage appropriate caseload types and complexities Assisting with delivery of appropriate training and development in the department Variety of duties including dealing with a range of Housing cases including Homelessness; Disrepair; Eviction; Possession; Property Ownership Disputes; Succession for Tenants; Housing adaptations; Social Housing; Neighbourhood Problems matters as well as undertaking your own advocacy Dealing with emergency cases and identifying and carrying out strategic litigation. Preparing and managing funding applications to the Legal Aid Agency Preparing draft documents including witness statements and processing evidence You will have a professional pro-active approach, strong client care skills and be interested in Business Development and Marketing to supplement the substantial work volumes brought in by the company Experience and qualifications Must hold a clean and valid Practising Certificate at the time of application. 3+ years' PQE with substantial experience in Housing Law and Litigation, including court representation. Experience as a Duty Advisor under the Housing Possession Court Duty Scheme within the last two years. Meets, or is willing to work towards, the 2013 SQM Housing Supervisor Standard . Knowledge of welfare benefits, welfare rights, and community care matters. Strong management and supervisory skills, with experience working to KPIs. A collaborative team player who promotes a positive culture and encourages cross-referrals. Professional and proactive, with excellent client care skills and experience supporting vulnerable clients in complex housing matters. Strong networking, communication, business development, and marketing skills. Sound knowledge of publicly funded Housing Law work, including Legal Help and Legal Representation, with the ability to manage privately funded matters. Advocacy experience is desirable. Excellent IT skills, including Microsoft Office, case management, and HR systems. Experience within the legal sector and an ability to support the firm's social media and business development activities. Benefits At Duncan Lewis Solicitors, we are committed to supporting our employees through a range of professional, financial, and wellbeing benefits, including: Competitive remuneration package. Clear salary review and career progression opportunities. Hybrid and flexible working arrangements. 25 days' annual leave, increasing with length of service, plus birthday leave. Company pension scheme. Ongoing training, professional development, and access to e-learning resources. Payment of practising certificate renewal fees and support for relevant professional accreditations (subject to eligibility). Employee Assistance Programme (EAP) and wellbeing support, including Mental Health First Aiders. Company Medical Cash Plan (subject to eligibility). Employee referral scheme and eyesight test vouchers. Full payment of employment-related DBS checks. A supportive and collaborative working environment with opportunities to help shape and grow our family mediation services. Some benefits are subject to eligibility criteria and company terms and conditions. Company culture At Duncan Lewis Solicitors, we are passionate about creating an environment where talented professionals can thrive. We are proud of our diverse and inclusive workforce and are committed to providing equal opportunities for all employees. Our long-standing Investors in People Gold Standard accreditation reflects our commitment to employee development, while our Lexcel, Cyber Essentials Plus and ISO 27001 certifications demonstrate our dedication to excellence, innovation and security. We invest heavily in the growth of our people through ongoing training, mentoring, clear progression pathways and opportunities to gain industry recognition. Whether you are looking to deepen your expertise, develop leadership skills or advance your career within a nationally recognised law firm, Duncan Lewis provides the platform to help you succeed. Join a firm where your expertise is valued, your development is supported, and your work makes a genuine difference to the lives of clients across the UK.
Job Title: IT Specialist Team Leader Location: In Office - Pencoed, South Wales / St Asaph Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Oct 24, 2026
Full time
Job Title: IT Specialist Team Leader Location: In Office - Pencoed, South Wales / St Asaph Salary: £32,000 - £37,000 per annum Job Type: Full-time, Permanent Working Hours: Monday to Friday, 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times with a 30-minute lunch break) About Flotek: Flotek Group are a fast-growing Tech Company based throughout the UK providing IT and Comms technology to small & medium businesses. We have regional sales and support locations across the UK. Our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the role: We are looking for a highly motivated and technically capable Team Leader to lead Flotek's IT Specialist function. You will be responsible for the day-to-day leadership, development and performance of our 2nd Line Engineers, 3rd Line Engineers and Maintenance Engineers, ensuring technical incidents, service requests and proactive maintenance activities are delivered to the highest standards. The successful candidate will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers. Conduct regular one-to-ones, probation reviews and performance discussions. Support recruitment, onboarding and training of new team members. Create personal development plans and technical growth pathways for engineers. Promote accountability, ownership and a positive team culture. Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues. Ensure tickets are prioritised correctly and worked within agreed SLAs. Manage workload distribution based on skillset, capacity and business priorities. Monitor ticket backlog, ticket ageing and escalation trends. Ensure engineers maintain high-quality ticket updates and documentation. Technical Escalation Management Act as the primary escalation point for complex and high-impact technical incidents. Support engineers with troubleshooting across Microsoft 365, Azure, Networking, Servers, Security and Infrastructure technologies. Lead technical investigations and root cause analysis activities. Work with third-party vendors and partners where escalation is required. Ensure critical and major incidents are managed effectively through to resolution. Maintenance & Proactive Services Management Lead Flotek's Maintenance Engineering function. Ensure completion of scheduled maintenance visits and preventative maintenance activities. Monitor patch compliance, system health checks and proactive monitoring activities. Drive initiatives that reduce reactive support demand through proactive service improvements. Ensure maintenance activities are documented and reported accurately. Service Quality & Continuous Improvement Maintain high levels of service quality and partner satisfaction. Review repeat incidents and implement preventative solutions. Identify opportunities for automation, efficiency improvements and service optimisation. Develop and maintain technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head of Service. Identify trends, risks and improvement opportunities. Collaboration & Stakeholder Management Work closely with Helpdesk Team Leaders to ensure effective ticket escalation and workload balancing. Support service reviews, operational meetings and major incident reviews. Assist with onboarding of new partners and technical projects. Build strong relationships with internal teams, suppliers and partners. Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service. Support achievement of company CSAT and NPS objectives. Act as an escalation point for partner concerns and service issues. Drive a culture of ownership and exceptional service delivery. What We're looking for: Previous experience leading technical support teams within an MSP environment. Minimum 5 years' experience supporting Microsoft-based environments. Strong experience across: Microsoft 365 Azure Active Directory Windows Server Networking Cyber Security Technologies Excellent troubleshooting and root cause analysis skills. Strong communication and stakeholder management skills. Experience using HaloPSA or similar PSA platforms. Experience producing and interpreting service performance metrics. Full UK Driving Licence. Benefits: Staff Share Equity Scheme New Customer Referral Incentive Onsite Parking 21 Days Holiday increasing to 25 with 4 years of service (+ Bank Holidays) Perkbox Employee Assistance Programme (EAP) Ongoing Training & Certification Support Career Development Opportunities Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click the APPLY button to submit your CV for this role. Candidates with the experience or relevant job titles of; IT Technician, IT Support Engineer, IT Service Engineer, IT Team Leader, IT Manager, IT Supervisor, IT Technician, IT Support Technician, Technical Support, IT Support, IT Systems Support, 2nd Line Technical Support Advisor, 2nd Line Technical Support Analyst, IT Service Engineer, may also be considered for this role.
Become part of a mission-driven cyber security team helping to protect one of the UK's most important digital property services. HM Land Registry (HMLR), in partnership with Inspire People, is seeking a Senior Infrastructure Specialist - Red Team with experience in penetration testing, adversary emulation, threat analysis, Infrastructure as Code, DevOps and security operations. This permanent opportunity offers a salary of £49,443 - £60,527, hybrid working with 60% office attendance from Plymouth, and a market-leading Civil Service pension contribution of 28.97%. Shape the Future of Cyber Security at HM Land Registry As part of a newly developing Red Team capability within HMLR's IT Security Operations function, you'll help strengthen cyber resilience across services relied upon by millions of people every day. Working alongside Security Operations, Security Assurance, infrastructure engineers and technical specialists, you'll emulate real-world threat actors to identify vulnerabilities, test security controls and improve HMLR's security posture. As a Senior Infrastructure Specialist - Red Team, you will: Conduct Red Team engagements, adversary emulation exercises and penetration testing activities Simulate real-world cyber attacks to assess security controls, detection capabilities and response effectiveness Identify vulnerabilities, attack paths and security weaknesses across networks, systems and applications Analyse threat intelligence to understand attacker techniques and exploitation methods Assess risks associated with security findings and provide evidence-based recommendations Essential skills for the Senior Infrastructure Specialist - Red Team include: Degree-level qualification in Information Technology, a related discipline, or equivalent professional experience Advanced knowledge across at least three security technologies such as SIEM, EDR/XDR, CTEM, WAF/DDoS, Entra ID, IPS/IDS, PKI, SASE, AWS or Infrastructure as Code Strong security data collection, analysis and investigative skills Proficiency in at least one scripting or programming language including Python, PowerShell, SQL, Shell, Perl or Assembly Experience analysing and resolving complex security issues Hands-on experience with technologies such as SIEM, XDR, WAF, Windows/Linux, Firewalls, Web Proxies, Active Directory/Entra ID, Containers or Virtualisation Desirable skills for the Senior Infrastructure Specialist - Red Team include: Ethical Hacking Essentials (EHE) and/or Certified Ethical Hacker (CEH) certification Expertise securing Windows, Linux or Mainframe environments Experience securing cloud platforms including AWS or Azure Web application security testing and exploitation Network penetration testing and exploitation Reconnaissance, attack surface mapping and exposure management In return, you can expect a flexible working culture, including: Salary of £49,443 - £60,527 depending on capability level Hybrid working with a minimum of 60% office attendance Civil Service pension with employer contributions of 28.97% Flexible working hours agreement Access to continuous learning and professional development Opportunity to influence and shape a growing Red Team function Work on nationally important services and critical digital infrastructure Occasional travel to HMLR offices, suppliers and government locations Potential participation in an on-call rota Why Join? HM Land Registry is responsible for maintaining one of the world's largest digital property registers, supporting the UK property market and wider economy. This is a rare opportunity to join an emerging Red Team capability where you'll help define strategy, improve cyber resilience and protect services used by millions. You'll work on challenging security problems, collaborate with highly skilled technical teams and contribute directly to the security of critical public services. If you're passionate about offensive security, threat-informed testing and building stronger cyber defences, apply today and one of the Inspire People team will be in touch.
Oct 23, 2026
Full time
Become part of a mission-driven cyber security team helping to protect one of the UK's most important digital property services. HM Land Registry (HMLR), in partnership with Inspire People, is seeking a Senior Infrastructure Specialist - Red Team with experience in penetration testing, adversary emulation, threat analysis, Infrastructure as Code, DevOps and security operations. This permanent opportunity offers a salary of £49,443 - £60,527, hybrid working with 60% office attendance from Plymouth, and a market-leading Civil Service pension contribution of 28.97%. Shape the Future of Cyber Security at HM Land Registry As part of a newly developing Red Team capability within HMLR's IT Security Operations function, you'll help strengthen cyber resilience across services relied upon by millions of people every day. Working alongside Security Operations, Security Assurance, infrastructure engineers and technical specialists, you'll emulate real-world threat actors to identify vulnerabilities, test security controls and improve HMLR's security posture. As a Senior Infrastructure Specialist - Red Team, you will: Conduct Red Team engagements, adversary emulation exercises and penetration testing activities Simulate real-world cyber attacks to assess security controls, detection capabilities and response effectiveness Identify vulnerabilities, attack paths and security weaknesses across networks, systems and applications Analyse threat intelligence to understand attacker techniques and exploitation methods Assess risks associated with security findings and provide evidence-based recommendations Essential skills for the Senior Infrastructure Specialist - Red Team include: Degree-level qualification in Information Technology, a related discipline, or equivalent professional experience Advanced knowledge across at least three security technologies such as SIEM, EDR/XDR, CTEM, WAF/DDoS, Entra ID, IPS/IDS, PKI, SASE, AWS or Infrastructure as Code Strong security data collection, analysis and investigative skills Proficiency in at least one scripting or programming language including Python, PowerShell, SQL, Shell, Perl or Assembly Experience analysing and resolving complex security issues Hands-on experience with technologies such as SIEM, XDR, WAF, Windows/Linux, Firewalls, Web Proxies, Active Directory/Entra ID, Containers or Virtualisation Desirable skills for the Senior Infrastructure Specialist - Red Team include: Ethical Hacking Essentials (EHE) and/or Certified Ethical Hacker (CEH) certification Expertise securing Windows, Linux or Mainframe environments Experience securing cloud platforms including AWS or Azure Web application security testing and exploitation Network penetration testing and exploitation Reconnaissance, attack surface mapping and exposure management In return, you can expect a flexible working culture, including: Salary of £49,443 - £60,527 depending on capability level Hybrid working with a minimum of 60% office attendance Civil Service pension with employer contributions of 28.97% Flexible working hours agreement Access to continuous learning and professional development Opportunity to influence and shape a growing Red Team function Work on nationally important services and critical digital infrastructure Occasional travel to HMLR offices, suppliers and government locations Potential participation in an on-call rota Why Join? HM Land Registry is responsible for maintaining one of the world's largest digital property registers, supporting the UK property market and wider economy. This is a rare opportunity to join an emerging Red Team capability where you'll help define strategy, improve cyber resilience and protect services used by millions. You'll work on challenging security problems, collaborate with highly skilled technical teams and contribute directly to the security of critical public services. If you're passionate about offensive security, threat-informed testing and building stronger cyber defences, apply today and one of the Inspire People team will be in touch.
Associate Director - Civil Engineering (Transmission & Distribution) Jacobs is playing a leading role in the global energy transition. As our UK and Continental Europe team continues to expand, we are seeking an Associate Director - Civils to provide strategic leadership across frontend engineering design (FEED) and detailed civil/structural design for high-voltage (HV) AIS/GIS substations (132-400 kV), HVDC converter stations, overhead line (OHL) interfaces and underground cable projects. You will shape technical assurance, delivery excellence and market growth in the Transmission & Distribution (T&D) sector. Key Responsibilities: Lead civil/structural design packages from concept through detailed design and construction support for National Grid and DNO clients Define civil layouts for substations, including platforms, foundations, bunds, drainage, access roads, ducting, fencing, and security features, integrating geotechnical and structural inputs with electrical plant layouts Drive technical reviews and approvals covering foundation design, structural framing, equipment plinths, transformer bunds/oil containment, flood risk/SuDS, access/haulage, drainage and outfalls Chair design reviews; assure compliance with client procedures Ensure adherence to CDM 2015 and Jacobs' quality processes Plan resources, programmes and budgets; coordinate with backoffice engineers, subconsultants and suppliers to ensure seamless delivery via common data environments and BIM workflows (e.g., Civil 3D, Revit, MicroStation) Provide construction-phase support (RFI responses, site inspections, NCR closeout), attend site visits, preconstruction reviews and witnessing of civil elements (e.g., foundations, bund systems, drainage structures) Lead and contribute to tenders (technical and commercial), proposals and client presentations; maintain and grow strategic client relationships; position Jacobs in industry forums and standards working groups Line manage and mentor Senior/Principal Engineers; build succession and capability; set technical standards and foster a culture of innovation and excellence A degree in Civil Engineering or another relevant engineering discipline Chartered Engineer status with a relevant institution Experience within a civil discipline and experience in delivering complex multi-disciplinary projects for Energy Transition industry Proven leadership of complex, multidisciplinary infrastructure projects within UK T&D, with strong client facing capability Fluency in BIM/CDE processes and design tools (Civil 3D, Revit, MicroStation, Tekla/Tedds), data governance and model assurance Excellent written and verbal communication, stakeholder engagement, and business development acumen; able to manage competing priorities and deliver under pressure Why Jacobs? People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Birmingham West Midlands United Kingdom Glasgow Lanarkshire United Kingdom Manchester Greater Manchester United Kingdom Exeter All GB Regions United Kingdom Bristol Bristol City United Kingdom Edinburgh East Lothian United Kingdom London Greater London United Kingdom Civil and Structural Energy Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. With safety and flexibility always top of mind, we've gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You'll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you'll discover how you can cultivate, nurture, and achieve your goals - all at a single global company. Find out more about life at Jacobs . We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we're more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging. Find out more about our Jacobs Employee Networks here . Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit to view and access our roles. As a disability confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work. Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .
Oct 22, 2026
Full time
Associate Director - Civil Engineering (Transmission & Distribution) Jacobs is playing a leading role in the global energy transition. As our UK and Continental Europe team continues to expand, we are seeking an Associate Director - Civils to provide strategic leadership across frontend engineering design (FEED) and detailed civil/structural design for high-voltage (HV) AIS/GIS substations (132-400 kV), HVDC converter stations, overhead line (OHL) interfaces and underground cable projects. You will shape technical assurance, delivery excellence and market growth in the Transmission & Distribution (T&D) sector. Key Responsibilities: Lead civil/structural design packages from concept through detailed design and construction support for National Grid and DNO clients Define civil layouts for substations, including platforms, foundations, bunds, drainage, access roads, ducting, fencing, and security features, integrating geotechnical and structural inputs with electrical plant layouts Drive technical reviews and approvals covering foundation design, structural framing, equipment plinths, transformer bunds/oil containment, flood risk/SuDS, access/haulage, drainage and outfalls Chair design reviews; assure compliance with client procedures Ensure adherence to CDM 2015 and Jacobs' quality processes Plan resources, programmes and budgets; coordinate with backoffice engineers, subconsultants and suppliers to ensure seamless delivery via common data environments and BIM workflows (e.g., Civil 3D, Revit, MicroStation) Provide construction-phase support (RFI responses, site inspections, NCR closeout), attend site visits, preconstruction reviews and witnessing of civil elements (e.g., foundations, bund systems, drainage structures) Lead and contribute to tenders (technical and commercial), proposals and client presentations; maintain and grow strategic client relationships; position Jacobs in industry forums and standards working groups Line manage and mentor Senior/Principal Engineers; build succession and capability; set technical standards and foster a culture of innovation and excellence A degree in Civil Engineering or another relevant engineering discipline Chartered Engineer status with a relevant institution Experience within a civil discipline and experience in delivering complex multi-disciplinary projects for Energy Transition industry Proven leadership of complex, multidisciplinary infrastructure projects within UK T&D, with strong client facing capability Fluency in BIM/CDE processes and design tools (Civil 3D, Revit, MicroStation, Tekla/Tedds), data governance and model assurance Excellent written and verbal communication, stakeholder engagement, and business development acumen; able to manage competing priorities and deliver under pressure Why Jacobs? People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Birmingham West Midlands United Kingdom Glasgow Lanarkshire United Kingdom Manchester Greater Manchester United Kingdom Exeter All GB Regions United Kingdom Bristol Bristol City United Kingdom Edinburgh East Lothian United Kingdom London Greater London United Kingdom Civil and Structural Energy Joining Jacobs not only connects you locally but globally. Our values stand on a foundation of safety, integrity, inclusion and belonging. We put people at the heart of our business, and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. With safety and flexibility always top of mind, we've gone beyond traditional ways of working so you have the support, means and space to maximize your potential. You'll uncover flexible working arrangements, benefits, and opportunities, from well-being benefits to our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. No matter what drives you, you'll discover how you can cultivate, nurture, and achieve your goals - all at a single global company. Find out more about life at Jacobs . We aim to embed inclusion and belonging in everything we do. We know that if we are inclusive, we're more connected and creative. We accept people for who they are, and we champion the richness of different perspectives, lived experiences and backgrounds in the workplace, as a source of learning and innovation. We are committed to building vibrant communities within Jacobs, including through our Jacobs Employee Networks, Communities of Practice and our Find Your Community initiatives, allowing every employee to find connection, purpose, and belonging. Find out more about our Jacobs Employee Networks here . Jacobs partners with VERCIDA to help us attract and retain talent from a wide range of backgrounds. For greater online accessibility please visit to view and access our roles. As a disability confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role. We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work. Your application experience is important to us, and we're keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .
Description WTW is seeking a Senior Director of Exposure & Vulnerability Management to lead WTW's vulnerability management security program. Reporting to the Global Head of Attack Surface Management, this leader owns the strategy, execution and evolution of enterprise exposure management capabilities spanning vulnerability operations, exposure validation, aligning with secure development (SAST/SCA/DAST) and risk intelligence, with a relentless focus on prioritization, business impact, mitigation strategies and measurable risk reduction. The role partners closely with Corporate & Business Technology, Cloud Operations, Product, Platform Engineering, Risk Management, Privacy & Compliance, Managed Service Providers and Internal Audit stakeholders to ensure security findings are translated into actionable insight, aligned remediation priorities and demonstrably improved security outcomes across the enterprise. As a senior member of the Attack Surface Management leadership team, the Senior Director also acts as a strategic deputy to the Global Head, contributing to program direction, investment decisions, steering committee deliverables, and executive-level reporting. The Role As WTW continues to scale its digital platforms, client services and cloud estate, managing cyber risk requires more than identifying vulnerabilities. It requires understanding exposure, exploitability, reachability and business impact across infrastructure, cloud, identity, applications and the software supply chain. The Exposure & Vulnerability Management function is accountable for transforming how security risk is identified, contextualized, validated and addressed across the enterprise. This includes shifting to a unified, continuous exposure management model that is aligned to Continuous Threat Exposure Management (CTEM) principles and built on an accurate, authoritative view of WTW's assets. The Senior Director will lead multi-disciplinary global teams while driving modernization across data, tooling, metrics, governance and engagement models. The Responsibilities Exposure Management Strategy & Program Leadership Define and own WTW's enterprise exposure & vulnerability management strategy and a multi-year roadmap that aligns infrastructure, cloud, application, identity and software supply chain risk into a unified risk view. Operationalize a continuous exposure & vulnerability management lifecycle (scoping, discovery, prioritization, validation and mobilization) aligned to CTEM principles. Track vulnerabilities via risk-based prioritization grounded in exploitability, threat intelligence, asset criticality, exposure and business impact. Establish clear ownership models, accountability and engagement patterns with technology and engineering teams to drive timely and effective remediation. Own the annual operating plan and budget for exposure & vulnerability management, building business cases for investment and demonstrating return in terms of risk reduction. Discovery, Scoping & Asset Context Ensure continuous, comprehensive discovery of exposures across on-premises, cloud technologies, endpoints, IoT, SaaS and internet-facing attack surfaces. Partner with the Asset Management team to ensure exposure data is anchored to an accurate, authoritative asset inventory (CMDB), including ownership, business service mapping and criticality tiering. Ensure exposure coverage includes misconfigurations, cloud posture, identity and access weaknesses, external attack surface and unmanaged or shadow assets. Risk-Based Prioritization & Exposure Validation Own and continuously refine WTW's risk-based vulnerability scoring and prioritization model, incorporating exploit prediction (e.g. EPSS), known-exploited intelligence (e.g. CISA KEV), threat intelligence, compensating controls and business context. Establish exposure validation capabilities, including attack path analysis, breach and attack simulation, and coordination with penetration testing and red team functions, to confirm real-world exploitability. Define and maintain risk-tiered remediation SLAs that differentiate by exposure, asset type and business criticality. Vulnerability Operations & Remediation Mobilization Lead global teams responsible for vulnerability operations, ensuring consistent, scalable execution of discovery, validation, prioritization, tracking and closure across technology domains. Drive remediation mobilization through integrated workflows, clear hand-offs to owning teams and escalation paths for overdue or high-risk exposures. Lead WTW's response to critical and emerging vulnerabilities (e.g. zero-days and widely exploited flaws), coordinating rapid impact assessment, executive communication and accelerated remediation with Security Operations, Incident Response and Technology. Maintain availability for critical and emerging vulnerability events (e.g. zero-days), including participation in an on-call rotation or escalation structure to ensure rapid impact assessment and response outside of standard business hours. Own the vulnerability risk exception and acceptance process, ensuring exceptions are risk-assessed, time-bound, approved at the appropriate level and tracked to resolution. Secure Development & Software Supply Chain (Partner to Application Security) Partner with Application Security and Business Technology leadership to embed SAST, DAST and SCA coverage and the broader application security toolchain (e.g., secrets detection, container and infrastructure-as-code scanning) - contributing risk-based prioritization methodology and ensuring application findings feed into the same risk-ranked queue as infrastructure and cloud exposures, rather than owning the toolchain itself. Support Application Security's efforts to embed security earlier in the SDLC by aligning exposure & vulnerability management's remediation workflow, SLAs, and reporting with their developer-friendly tooling and pipeline guardrails - extending consistent tracking and accountability to application-layer findings without taking on pipeline ownership. Collaborate with Application Security, Business Technology, and GRC to strengthen software supply chain risk management - including open-source governance and SBOM practices - providing exposure-management visibility, prioritization, and reporting rather than owning the program. Governance, Regulatory & Risk Alignment Own the policies, standards and procedures governing vulnerability and exposure management, ensuring they are current, enforceable and consistently applied. Ensure the program meets regulatory and contractual obligations across WTW's operating jurisdictions, including DORA, NYDFS Part 500, GDPR and relevant client and industry requirements. Serve as the accountable lead for exposure & vulnerability management in engagements with regulators, Internal Audit, external auditors and client security assessments, and own remediation of related findings. Partner with Enterprise Risk and the second line to align exposure metrics with WTW's cyber risk appetite, key risk indicators and risk register. Assess and govern exposure risk introduced through acquisitions, divestitures and third-party or managed service providers. Data, Metrics & Risk Intelligence Build and mature exposure-focused metrics and KRIs that enable leadership to understand risk posture, trends, remediation effectiveness and SLA performance. Partner with data and analytics teams to leverage security telemetry, automation and correlation across multiple data sources. Translate technical findings into clear, decision-ready insight for the CISO, executive leadership, risk committees and, where required, the Board. Technology, Automation & Vendor Management Drive modernization of exposure & vulnerability management tooling, workflows and integrations, including consolidation and rationalization of overlapping tools. Identify and deliver opportunities for automation, orchestration and responsible use of AI to scale prioritization, triage and remediation. Partner with Product, Business Technology, Engineering, Cloud Operations, and Architecture teams to influence platform capabilities and security-by-design practices. Own vendor and managed service relationships for exposure & vulnerability management, including selection, contract governance and performance management. Leadership, Talent & Stakeholder Engagement Lead, coach and develop high-performing teams across multiple disciplines and geographies, including managers of managers. Design the organization, roles and career paths for the function; build succession and a strong bench of future leaders. Foster a culture of collaboration, accountability and continuous improvement, breaking down silos between vulnerability, asset and application security teams. Serve as a trusted advisor to Technology, Security and Risk leadership on exposure trends and remediation priorities. Influence cross-functional stakeholders without direct authority in a complex, matrixed, global environment. Qualifications . click apply for full job details
Oct 22, 2026
Full time
Description WTW is seeking a Senior Director of Exposure & Vulnerability Management to lead WTW's vulnerability management security program. Reporting to the Global Head of Attack Surface Management, this leader owns the strategy, execution and evolution of enterprise exposure management capabilities spanning vulnerability operations, exposure validation, aligning with secure development (SAST/SCA/DAST) and risk intelligence, with a relentless focus on prioritization, business impact, mitigation strategies and measurable risk reduction. The role partners closely with Corporate & Business Technology, Cloud Operations, Product, Platform Engineering, Risk Management, Privacy & Compliance, Managed Service Providers and Internal Audit stakeholders to ensure security findings are translated into actionable insight, aligned remediation priorities and demonstrably improved security outcomes across the enterprise. As a senior member of the Attack Surface Management leadership team, the Senior Director also acts as a strategic deputy to the Global Head, contributing to program direction, investment decisions, steering committee deliverables, and executive-level reporting. The Role As WTW continues to scale its digital platforms, client services and cloud estate, managing cyber risk requires more than identifying vulnerabilities. It requires understanding exposure, exploitability, reachability and business impact across infrastructure, cloud, identity, applications and the software supply chain. The Exposure & Vulnerability Management function is accountable for transforming how security risk is identified, contextualized, validated and addressed across the enterprise. This includes shifting to a unified, continuous exposure management model that is aligned to Continuous Threat Exposure Management (CTEM) principles and built on an accurate, authoritative view of WTW's assets. The Senior Director will lead multi-disciplinary global teams while driving modernization across data, tooling, metrics, governance and engagement models. The Responsibilities Exposure Management Strategy & Program Leadership Define and own WTW's enterprise exposure & vulnerability management strategy and a multi-year roadmap that aligns infrastructure, cloud, application, identity and software supply chain risk into a unified risk view. Operationalize a continuous exposure & vulnerability management lifecycle (scoping, discovery, prioritization, validation and mobilization) aligned to CTEM principles. Track vulnerabilities via risk-based prioritization grounded in exploitability, threat intelligence, asset criticality, exposure and business impact. Establish clear ownership models, accountability and engagement patterns with technology and engineering teams to drive timely and effective remediation. Own the annual operating plan and budget for exposure & vulnerability management, building business cases for investment and demonstrating return in terms of risk reduction. Discovery, Scoping & Asset Context Ensure continuous, comprehensive discovery of exposures across on-premises, cloud technologies, endpoints, IoT, SaaS and internet-facing attack surfaces. Partner with the Asset Management team to ensure exposure data is anchored to an accurate, authoritative asset inventory (CMDB), including ownership, business service mapping and criticality tiering. Ensure exposure coverage includes misconfigurations, cloud posture, identity and access weaknesses, external attack surface and unmanaged or shadow assets. Risk-Based Prioritization & Exposure Validation Own and continuously refine WTW's risk-based vulnerability scoring and prioritization model, incorporating exploit prediction (e.g. EPSS), known-exploited intelligence (e.g. CISA KEV), threat intelligence, compensating controls and business context. Establish exposure validation capabilities, including attack path analysis, breach and attack simulation, and coordination with penetration testing and red team functions, to confirm real-world exploitability. Define and maintain risk-tiered remediation SLAs that differentiate by exposure, asset type and business criticality. Vulnerability Operations & Remediation Mobilization Lead global teams responsible for vulnerability operations, ensuring consistent, scalable execution of discovery, validation, prioritization, tracking and closure across technology domains. Drive remediation mobilization through integrated workflows, clear hand-offs to owning teams and escalation paths for overdue or high-risk exposures. Lead WTW's response to critical and emerging vulnerabilities (e.g. zero-days and widely exploited flaws), coordinating rapid impact assessment, executive communication and accelerated remediation with Security Operations, Incident Response and Technology. Maintain availability for critical and emerging vulnerability events (e.g. zero-days), including participation in an on-call rotation or escalation structure to ensure rapid impact assessment and response outside of standard business hours. Own the vulnerability risk exception and acceptance process, ensuring exceptions are risk-assessed, time-bound, approved at the appropriate level and tracked to resolution. Secure Development & Software Supply Chain (Partner to Application Security) Partner with Application Security and Business Technology leadership to embed SAST, DAST and SCA coverage and the broader application security toolchain (e.g., secrets detection, container and infrastructure-as-code scanning) - contributing risk-based prioritization methodology and ensuring application findings feed into the same risk-ranked queue as infrastructure and cloud exposures, rather than owning the toolchain itself. Support Application Security's efforts to embed security earlier in the SDLC by aligning exposure & vulnerability management's remediation workflow, SLAs, and reporting with their developer-friendly tooling and pipeline guardrails - extending consistent tracking and accountability to application-layer findings without taking on pipeline ownership. Collaborate with Application Security, Business Technology, and GRC to strengthen software supply chain risk management - including open-source governance and SBOM practices - providing exposure-management visibility, prioritization, and reporting rather than owning the program. Governance, Regulatory & Risk Alignment Own the policies, standards and procedures governing vulnerability and exposure management, ensuring they are current, enforceable and consistently applied. Ensure the program meets regulatory and contractual obligations across WTW's operating jurisdictions, including DORA, NYDFS Part 500, GDPR and relevant client and industry requirements. Serve as the accountable lead for exposure & vulnerability management in engagements with regulators, Internal Audit, external auditors and client security assessments, and own remediation of related findings. Partner with Enterprise Risk and the second line to align exposure metrics with WTW's cyber risk appetite, key risk indicators and risk register. Assess and govern exposure risk introduced through acquisitions, divestitures and third-party or managed service providers. Data, Metrics & Risk Intelligence Build and mature exposure-focused metrics and KRIs that enable leadership to understand risk posture, trends, remediation effectiveness and SLA performance. Partner with data and analytics teams to leverage security telemetry, automation and correlation across multiple data sources. Translate technical findings into clear, decision-ready insight for the CISO, executive leadership, risk committees and, where required, the Board. Technology, Automation & Vendor Management Drive modernization of exposure & vulnerability management tooling, workflows and integrations, including consolidation and rationalization of overlapping tools. Identify and deliver opportunities for automation, orchestration and responsible use of AI to scale prioritization, triage and remediation. Partner with Product, Business Technology, Engineering, Cloud Operations, and Architecture teams to influence platform capabilities and security-by-design practices. Own vendor and managed service relationships for exposure & vulnerability management, including selection, contract governance and performance management. Leadership, Talent & Stakeholder Engagement Lead, coach and develop high-performing teams across multiple disciplines and geographies, including managers of managers. Design the organization, roles and career paths for the function; build succession and a strong bench of future leaders. Foster a culture of collaboration, accountability and continuous improvement, breaking down silos between vulnerability, asset and application security teams. Serve as a trusted advisor to Technology, Security and Risk leadership on exposure trends and remediation priorities. Influence cross-functional stakeholders without direct authority in a complex, matrixed, global environment. Qualifications . click apply for full job details
Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Oct 22, 2026
Full time
Location: Belfast Arnott House, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Title: Senior Customer Operations Analyst Team: Customer Intelligence, Customer Success Reports to: Director, Customer Intelligence Base location: Belfast, N. Ireland (Hybrid model) About the Role Imperva, A Thales Company, is seeking a Senior Customer Operations Analyst to join the Customer Intelligence team within our Customer Success organisation. This role keeps Customer Success running on accurate data, efficient processes and well-used tools. You will be the go-to person for how Customer Success operates: running our Customer Success platform (Planhat), keeping customer data accurate across Planhat and Snowflake, improving the processes our Customer Success teams use every day and producing the reporting that shows leaders how the business is performing, as well as putting AI to work for our Customer Success teams through Planhats AI suite, in house LLM's and other relevant technologies. You will work alongside Customer Success leadership to turn data into practical improvements for our teams and customers. This is a hands-on, senior individual-contributor role for an experienced analyst who combines strong data skills with a passion for making operations work better. Key Responsibilities Customer Success Platform & Systems Act as lead administrator and subject-matter expert for Planhat, managing configuration, workflows, playbooks, automation and ongoing optimisation. Support system integration and data ingestion between Planhat, Snowflake, Salesforce and other business systems, working with IT and Data Engineering. Gather, document and prioritise requirements for new tooling, automation, reporting and process changes. AI & Automation Configure, roll out and continuously improve AI features within Planhat, such as account summaries, AI-assisted insights and automated workflows, so they genuinely help Customer Success teams in their day-to-day work. Work with our in-house LLM to build and refine AI-powered use cases for Customer Success, such as account and meeting summaries, answering questions about customers, and drafting customer communications. Write, test and refine prompts, and prepare and maintain the customer data and knowledge sources the AI tools draw on, making sure outputs are accurate, relevant and useful. Identify manual, repetitive tasks across Customer Success and find ways to remove them using AI and automation. Train and support Customer Success teams in using AI tools effectively and responsibly, gathering feedback to improve them. Make sure AI use follows company data security, privacy and responsible-AI guidelines, working with IT, Security and Data teams. Operational Process & Enablement Design, maintain and continuously improve Customer Success operational processes, such as onboarding, account reviews, success plans, renewals handovers and customer engagement, using data to measure how well they work. Provide enablement and training to Customer Success teams on Planhat, reporting and processes, and create clear documentation and guides. Act as the first point of contact for Customer Success teams on tools, data and process questions, resolving issues and spotting recurring needs. Contribute to cross-functional projects with Sales, Product, Finance and Support that affect how Customer Success operates. Data Quality & Governance Own data quality across Customer Success data, identifying issues and driving them to resolution at the source. Write and maintain SQL queries and data sets in Snowflake to support Customer Success reporting and operations. Maintain clear data definitions, field standards and documentation so teams use data consistently. Reporting & Operational Insight Build, maintain and continuously improve Customer Success reporting in Planhat and PowerBI, from leadership dashboards to day-to-day operational views for Customer Success. Analyse product usage, customer engagement and operational data to answer business questions, track team performance and highlight areas to improve. Present findings and recommendations clearly to Customer Success teams, project leads and business leaders, including data for business reviews and leadership updates. Collaborate with the Data Strategist on customer health and retention insight, making sure the data behind it is accurate and the results are visible to Customer Success teams. Work with stakeholders to understand their needs, set priorities and manage multiple projects at once. Share knowledge with and support less experienced analysts and Customer Success colleagues. What Success Looks Like Planhat is well adopted, accurate and automated, saving CSMs time. Customer Success processes are clear, documented and measurably more efficient. Data quality issues are caught early and fixed at the source. AI tools in Planhat and our in-house LLM are widely used by Customer Success teams and save them measurable time. Customer Success teams and leaders trust and regularly use accurate, up-to-date reporting. Job Requirements Essential Bachelor's degree in Data Analytics, Business Analytics, Business Information Systems or a related data analysis field, or equivalent experience in data and business analytics. 5+ years of experience in an operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment. Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce. Demonstrated expertise in Power BI, including building dashboards for senior audiences. Strong SQL skills, ideally with Snowflake, and proficiency in Python or another scripting language for data preparation and analysis. Proven experience designing, documenting and improving business processes, and helping teams adopt them. Practical experience using AI tools or LLMs in a business setting, such as writing and refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work. Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them. Ability to turn data into a clear story and practical recommendations for non-technical audiences. Detail-oriented, with a track record of finding data quality issues quickly and driving them to resolution. Experience working cross-functionally and influencing stakeholders. A highly organised self-starter who manages multiple priorities in a fast-paced environment. Excellent verbal and written communication skills and the ability to work well in a distributed, international team. Desirable Experience with dbt or other data transformation tools alongside Snowflake. Experience with system integrations, APIs or ETL tools. Experience rolling out or supporting AI features in a CRM or Customer Success platform, such as Planhat AI, Salesforce Einstein or Agentforce. Experience working with in-house or enterprise LLMs, including prompt design, retrieval-augmented generation (RAG) knowledge sources or evaluating AI output quality. Experience with workflow automation tools. Knowledge of the cybersecurity or data security industry. Applicants must be legally authorized to work in the UK at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here. We are committed to creating a workplace where everyone feels valued for who they are and the unique strengths they bring. Discover more about our programmes, employee networks, wellbeing policies, and inclusive features here. If this role isn't quite right for you, we encourage you to join our talent community where your details will be shared with our recruitment teams for other potential opportunities. Join the Talent Community here. Join Thales in the UK - Innovate with us and shape the future!
Location London, Glasgow, Croydon, Manchester or Sheffield. Frequent travel to 2 Marsham Street, London will be required if based elsewhere in the UK. About the job Job summary Home Office Digital designs, builds and runs the technology and services that deliver, at scale, some of the UK's most critical and well-used public services. The digital capability plays a critical part in every part of the Home Office in delivering its mission from how we secure the border and control immigration to issues passports and reducing and preventing crime, supporting these services that impact millions of people every year. The Home Office Digital estate consists of more than 600 systems, enabling critical services such as; 13 million Electronic Travel Authorisations since launch 3 million visa applications annually 130 million border checks each year 7 million passport applications annually 140 million police checks on people, vehicles, and property Migration and Borders Digital (M&B Digital) is part of Home Office Digital. We are a Portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the Migration and Borders system. Working closely with colleagues in the Migration and Borders mission, we also support a number of the Home Office's capabilities such as Citizenship Services, Immigration Enforcement, Border Force and the Asylum Group. We jointly design services, build, run and sustain them to enable some of the government's most important strategic outcomes, notably the legitimate movement of people and goods to support economic prosperity. Job description There are four roles available: Asylum Independent Immigration Appeals Authority Digital Deputy Director - This role provides strategic leadership and programme delivery of the Independent Immigration Appeals Authority (IIAA) Programme. This role leads the design, development and delivery of the Programme including all related products and digital services across Home Office Digital, overseeing a blended team of approximately 50 Civil Servants, Managed Suppliers, and managing an annual budget of circa £60 million. The programme scope and budget continues to develop and be defined. Asylum Transformation Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the totality of Asylum Group Directorate and Programmatic structures, part of the wider Migration and Borders system. This role leads the development and delivery of Asylum related programmes and projects, products and digital services, overseeing a blended team of approximately 150 Civil Servants, Managed Suppliers, and managing an annual budget exceeding £150 million. Borders, Compliance and Enforcement Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the Border Security Command (BSC) including Home Office Intelligence (HOI), Immigration Enforcement (IE) and Border Force (BF), all as part of the wider Migration and Borders system. This role leads the development and delivery of BSC, IE and BF related programmes and projects, products and digital services, overseeing a blended team of approximately 150 Civil Servants, Managed Suppliers, and managing an annual budget exceeding £150 million Passports, Citizenship & Civil Registration Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the UK's passport and civil registration domains, all as part of the wider Migration and Borders system. This role leads the development and delivery of Passports and Civil Registration products, platforms and digital services, overseeing a blended team of approximately 600 Civil Servants and suppliers, and managing an annual budget exceeding £100 million. Key responsibilities: The posts will report into the Migration & Borders Digital Directors and will be part of senior leadership team as well as part of the wider Home Office Digital leadership. Strategic Digital leadership: Set and drive a compelling digital strategy, vision and roadmap. Balance immediate operational priorities with long-term transformation, future trends and wider Home Office and government objectives. Product, Programme and Service Delivery: Lead delivery of high-priority programmes and product portfolios. Embed end-to-end product lifecycle management and ensure services are user-centred, secure, robust, scalable and aligned across policy, operations and digital. Live Service and Continuous Improvement: Ensure effective service management, operational resilience and cyber security. Use performance data, user feedback and emerging technology to improve quality, accessibility and public value. Stakeholder Engagement: Build strategic relationships across business areas, government, suppliers and industry. Translate complex digital issues clearly, build consensus, secure buy-in and provide transparent reporting on progress, risk and challenge. People Leadership: Provide inspirational leadership to multidisciplinary, distributed and blended teams. Empower decision-making, create an inclusive culture of curiosity and experimentation, develop talent and actively support succession planning. Financial, Commercial and Supplier Leadership: Prioritise digital investment, people and projects in line with strategic goals. Manage budgets, contracts and supplier relationships with clear accountability, propriety and value for money. Strategic Alignment: Working with Policy, System Design and Home Office Analysis and Insight to deliver systemic change, recognising the inter-dependencies across the system and delivering across multiple delivery roadmaps alongside Home Office Digital teams and wider Migration and Borders domains. Data, Ethics and responsible Innovation: Champion data ethics and AI governance, ensuring new technology is adopted responsibly and supports public and organisational interests. Person specification Essential Criteria The successful candidate will need to demonstrate: Proven senior leadership of large-scale digital transformation within the public sector. Experience of leading secure, robust, scalable and user-centred digital products, platforms or services at national scale, with clear measures of technical performance, service impact and public value. Demonstrable expertise in a core digital discipline, such as product, delivery, service or engineering, combined with strong portfolio, business change and end-to-end service leadership. Proven ability to build strategic relationships and deliver in high-profile environments involving Ministers, senior leaders, other government departments, industry partners and suppliers. A strong record of leading multidisciplinary, distributed and blended teams, empowering decision-making, developing capability and talent, supporting succession planning, and fostering inclusion, curiosity, innovation and continuous learning. Strong financial, commercial and supplier leadership, including prioritising investment and managing significant budgets or contracts of £15 million or more to deliver value for money and public value. Evidence of anticipating emerging technology and digital disruption, and promoting responsible innovation, cyber security, data ethics and AI governance.
Oct 20, 2026
Full time
Location London, Glasgow, Croydon, Manchester or Sheffield. Frequent travel to 2 Marsham Street, London will be required if based elsewhere in the UK. About the job Job summary Home Office Digital designs, builds and runs the technology and services that deliver, at scale, some of the UK's most critical and well-used public services. The digital capability plays a critical part in every part of the Home Office in delivering its mission from how we secure the border and control immigration to issues passports and reducing and preventing crime, supporting these services that impact millions of people every year. The Home Office Digital estate consists of more than 600 systems, enabling critical services such as; 13 million Electronic Travel Authorisations since launch 3 million visa applications annually 130 million border checks each year 7 million passport applications annually 140 million police checks on people, vehicles, and property Migration and Borders Digital (M&B Digital) is part of Home Office Digital. We are a Portfolio of around 3,500 dedicated professionals made up of civil servants and suppliers working together to develop some of the most challenging and transformative technology products, supporting critical programmes within the Migration and Borders system. Working closely with colleagues in the Migration and Borders mission, we also support a number of the Home Office's capabilities such as Citizenship Services, Immigration Enforcement, Border Force and the Asylum Group. We jointly design services, build, run and sustain them to enable some of the government's most important strategic outcomes, notably the legitimate movement of people and goods to support economic prosperity. Job description There are four roles available: Asylum Independent Immigration Appeals Authority Digital Deputy Director - This role provides strategic leadership and programme delivery of the Independent Immigration Appeals Authority (IIAA) Programme. This role leads the design, development and delivery of the Programme including all related products and digital services across Home Office Digital, overseeing a blended team of approximately 50 Civil Servants, Managed Suppliers, and managing an annual budget of circa £60 million. The programme scope and budget continues to develop and be defined. Asylum Transformation Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the totality of Asylum Group Directorate and Programmatic structures, part of the wider Migration and Borders system. This role leads the development and delivery of Asylum related programmes and projects, products and digital services, overseeing a blended team of approximately 150 Civil Servants, Managed Suppliers, and managing an annual budget exceeding £150 million. Borders, Compliance and Enforcement Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the Border Security Command (BSC) including Home Office Intelligence (HOI), Immigration Enforcement (IE) and Border Force (BF), all as part of the wider Migration and Borders system. This role leads the development and delivery of BSC, IE and BF related programmes and projects, products and digital services, overseeing a blended team of approximately 150 Civil Servants, Managed Suppliers, and managing an annual budget exceeding £150 million Passports, Citizenship & Civil Registration Digital Deputy Director - This role provides strategic leadership, programme delivery, and continuous improvement of digital services across the UK's passport and civil registration domains, all as part of the wider Migration and Borders system. This role leads the development and delivery of Passports and Civil Registration products, platforms and digital services, overseeing a blended team of approximately 600 Civil Servants and suppliers, and managing an annual budget exceeding £100 million. Key responsibilities: The posts will report into the Migration & Borders Digital Directors and will be part of senior leadership team as well as part of the wider Home Office Digital leadership. Strategic Digital leadership: Set and drive a compelling digital strategy, vision and roadmap. Balance immediate operational priorities with long-term transformation, future trends and wider Home Office and government objectives. Product, Programme and Service Delivery: Lead delivery of high-priority programmes and product portfolios. Embed end-to-end product lifecycle management and ensure services are user-centred, secure, robust, scalable and aligned across policy, operations and digital. Live Service and Continuous Improvement: Ensure effective service management, operational resilience and cyber security. Use performance data, user feedback and emerging technology to improve quality, accessibility and public value. Stakeholder Engagement: Build strategic relationships across business areas, government, suppliers and industry. Translate complex digital issues clearly, build consensus, secure buy-in and provide transparent reporting on progress, risk and challenge. People Leadership: Provide inspirational leadership to multidisciplinary, distributed and blended teams. Empower decision-making, create an inclusive culture of curiosity and experimentation, develop talent and actively support succession planning. Financial, Commercial and Supplier Leadership: Prioritise digital investment, people and projects in line with strategic goals. Manage budgets, contracts and supplier relationships with clear accountability, propriety and value for money. Strategic Alignment: Working with Policy, System Design and Home Office Analysis and Insight to deliver systemic change, recognising the inter-dependencies across the system and delivering across multiple delivery roadmaps alongside Home Office Digital teams and wider Migration and Borders domains. Data, Ethics and responsible Innovation: Champion data ethics and AI governance, ensuring new technology is adopted responsibly and supports public and organisational interests. Person specification Essential Criteria The successful candidate will need to demonstrate: Proven senior leadership of large-scale digital transformation within the public sector. Experience of leading secure, robust, scalable and user-centred digital products, platforms or services at national scale, with clear measures of technical performance, service impact and public value. Demonstrable expertise in a core digital discipline, such as product, delivery, service or engineering, combined with strong portfolio, business change and end-to-end service leadership. Proven ability to build strategic relationships and deliver in high-profile environments involving Ministers, senior leaders, other government departments, industry partners and suppliers. A strong record of leading multidisciplinary, distributed and blended teams, empowering decision-making, developing capability and talent, supporting succession planning, and fostering inclusion, curiosity, innovation and continuous learning. Strong financial, commercial and supplier leadership, including prioritising investment and managing significant budgets or contracts of £15 million or more to deliver value for money and public value. Evidence of anticipating emerging technology and digital disruption, and promoting responsible innovation, cyber security, data ethics and AI governance.
Location Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Across government, cloud technology underpins the delivery of secure, scalable and modern digital services. As organisations continue to accelerate cloud adoption, strong technical architecture is essential to ensure platforms are resilient, compliant and capable of supporting long-term transformation. At Ofgem, architecture plays a vital role in enabling the digital services, data capabilities and operational systems that support our mission to protect energy consumers and drive the transition to Net Zero. Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are modernising our technology estate and expanding our use of Microsoft Azure as a strategic platform. This includes delivering secure, scalable and cost-effective cloud solutions that support digital services, data platforms and organisational change across the business. As a Senior Technical Architect (Azure) , you will lead the design and assurance of Azure-based solutions across a diverse portfolio of programmes and services. You will provide architectural direction, shape technical strategies and ensure Azure environments are secure, scalable, resilient and aligned with enterprise architecture principles. Working closely with architects, engineers, delivery teams and senior stakeholders, you will help drive consistency, governance and best practice across Ofgem's cloud landscape, while supporting the successful delivery of critical digital transformation initiatives. This is a highly influential role requiring deep Azure expertise, strong architectural capability and the ability to balance technical excellence with organisational objectives. Job description You will be responsible for: Leading the design of secure, scalable and cost-effective solutions on Microsoft Azure Providing technical assurance and architectural oversight across Azure projects and programmes Defining and promoting architecture standards, patterns and best practices Supporting Azure governance, compliance and cloud adoption frameworks Working with delivery teams to integrate Azure services across enterprise and hybrid environments Applying enterprise architecture frameworks to support consistent design and governance Identifying technical risks and ensuring appropriate mitigations are implemented Creating reusable architecture patterns, standards and documentation Influencing architectural decision-making and contributing to governance forums Mentoring technical architects and engineers, helping build Azure capability across DDSS We are looking for: A highly experienced technical architect with a strong track record of designing and delivering Azure solutions within large or complex environments. You will be comfortable operating at both strategic and technical levels, providing leadership, challenge and guidance to stakeholders across the organisation. You will demonstrate: Strong experience designing and delivering solutions on Microsoft Azure Knowledge of Azure security frameworks, compliance standards and identity management Experience defining and applying governance models for cloud adoption and optimisation Strong understanding of enterprise architecture principles and frameworks such as TOGAF Experience using architectural modelling tools and techniques, including ArchiMate, UML or equivalent The ability to provide technical leadership across multidisciplinary teams Excellent stakeholder management, communication and influencing skills A proactive approach to identifying risks, opportunities and continuous improvement Relevant certifications are expected (or achievable within six months), including: Microsoft Certified: Azure Solutions Architect Expert BCS Enterprise Architecture Certification or equivalent architectural qualification Experience with Infrastructure as Code, DevOps practices, government standards or regulated environments would be beneficial. This is an opportunity to play a key role in shaping Ofgem's Azure architecture capability and cloud strategy. You will help ensure critical platforms and services are secure, scalable and fit for the future, supporting digital transformation initiatives that make a real difference to consumers and the UK's evolving energy system. Person specification Essential Criteria Strong background in design and delivery of solutions on Microsoft Azure (Lead Criteria) Familiarity with Azure security frameworks, compliance standards, and identity management practices. (Lead Criteria) Experience in definition and application of governance models for Azure cloud adoption and optimisation. Ability to provide technical direction, collaboration, and support for multi-disciplinary IT teams and architects. Proficiency in architectural modelling tools such as Archi and frameworks, such as ArchiMate, UML, or equivalent, with the ability to create and maintain architectural artefacts. Holds or can obtain the following certifications or equivalent within 6 months: Formal Architectural Qualification such as BCS EA Certification or equivalent. Cloud Architecture Certification: Microsoft Azure Solution Architect (Expert). Desirable Criteria Experience with Infrastructure as Code and DevOps practices. Awareness of government digital standards and assurance processes.
Oct 20, 2026
Full time
Location Successful candidates may be based in any of our office locations - Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. About the job Job summary Across government, cloud technology underpins the delivery of secure, scalable and modern digital services. As organisations continue to accelerate cloud adoption, strong technical architecture is essential to ensure platforms are resilient, compliant and capable of supporting long-term transformation. At Ofgem, architecture plays a vital role in enabling the digital services, data capabilities and operational systems that support our mission to protect energy consumers and drive the transition to Net Zero. Ofgem is on an ambitious transformation journey. Within the Digital, Data and Security Services (DDSS) directorate, we are modernising our technology estate and expanding our use of Microsoft Azure as a strategic platform. This includes delivering secure, scalable and cost-effective cloud solutions that support digital services, data platforms and organisational change across the business. As a Senior Technical Architect (Azure) , you will lead the design and assurance of Azure-based solutions across a diverse portfolio of programmes and services. You will provide architectural direction, shape technical strategies and ensure Azure environments are secure, scalable, resilient and aligned with enterprise architecture principles. Working closely with architects, engineers, delivery teams and senior stakeholders, you will help drive consistency, governance and best practice across Ofgem's cloud landscape, while supporting the successful delivery of critical digital transformation initiatives. This is a highly influential role requiring deep Azure expertise, strong architectural capability and the ability to balance technical excellence with organisational objectives. Job description You will be responsible for: Leading the design of secure, scalable and cost-effective solutions on Microsoft Azure Providing technical assurance and architectural oversight across Azure projects and programmes Defining and promoting architecture standards, patterns and best practices Supporting Azure governance, compliance and cloud adoption frameworks Working with delivery teams to integrate Azure services across enterprise and hybrid environments Applying enterprise architecture frameworks to support consistent design and governance Identifying technical risks and ensuring appropriate mitigations are implemented Creating reusable architecture patterns, standards and documentation Influencing architectural decision-making and contributing to governance forums Mentoring technical architects and engineers, helping build Azure capability across DDSS We are looking for: A highly experienced technical architect with a strong track record of designing and delivering Azure solutions within large or complex environments. You will be comfortable operating at both strategic and technical levels, providing leadership, challenge and guidance to stakeholders across the organisation. You will demonstrate: Strong experience designing and delivering solutions on Microsoft Azure Knowledge of Azure security frameworks, compliance standards and identity management Experience defining and applying governance models for cloud adoption and optimisation Strong understanding of enterprise architecture principles and frameworks such as TOGAF Experience using architectural modelling tools and techniques, including ArchiMate, UML or equivalent The ability to provide technical leadership across multidisciplinary teams Excellent stakeholder management, communication and influencing skills A proactive approach to identifying risks, opportunities and continuous improvement Relevant certifications are expected (or achievable within six months), including: Microsoft Certified: Azure Solutions Architect Expert BCS Enterprise Architecture Certification or equivalent architectural qualification Experience with Infrastructure as Code, DevOps practices, government standards or regulated environments would be beneficial. This is an opportunity to play a key role in shaping Ofgem's Azure architecture capability and cloud strategy. You will help ensure critical platforms and services are secure, scalable and fit for the future, supporting digital transformation initiatives that make a real difference to consumers and the UK's evolving energy system. Person specification Essential Criteria Strong background in design and delivery of solutions on Microsoft Azure (Lead Criteria) Familiarity with Azure security frameworks, compliance standards, and identity management practices. (Lead Criteria) Experience in definition and application of governance models for Azure cloud adoption and optimisation. Ability to provide technical direction, collaboration, and support for multi-disciplinary IT teams and architects. Proficiency in architectural modelling tools such as Archi and frameworks, such as ArchiMate, UML, or equivalent, with the ability to create and maintain architectural artefacts. Holds or can obtain the following certifications or equivalent within 6 months: Formal Architectural Qualification such as BCS EA Certification or equivalent. Cloud Architecture Certification: Microsoft Azure Solution Architect (Expert). Desirable Criteria Experience with Infrastructure as Code and DevOps practices. Awareness of government digital standards and assurance processes.
Infrastructure Engineer Location: Epsom Salary: £40-50k + Benefits Job Type: Full-time, Permanent The Role We are seeking a mid-level Infrastructure Engineer to join a well-established and growing software company based in Epsom, Surrey. This is a full-time, on-site role supporting, managing, and optimising office infrastructure and data centre operations to ensure seamless performance, security, and reliability. The ideal candidate will have 3-5 years of hands-on experience supporting physical servers, managing a Microsoft environment, and troubleshooting networks including firewalls, switches, and load balancers. Who We Are Our client is an innovative and established software house, delivering complex technology solutions to both public and private sector organisations for over two decades. They have built a strong reputation for excellence and innovation. Their flagship product is a powerful communication and engagement platform used by thousands of users across public sector organisations to share important updates, promote services, and increase community engagement. As a mature, stable, and growing product, it demands a secure and reliable technical environment. Our client is a member of the G-Cloud and DOS (Digital Outcomes and Specialists) frameworks and plays an active role in the UK government's digital transformation programme. Key Responsibilities Microsoft 365 Administration - Manage Exchange Online, SharePoint, OneDrive, and Teams, including user accounts, permissions, and integrations. Infrastructure & Network Management - Configure and maintain firewalls, routers, switches, VLANs, and IP routing while troubleshooting network issues. Server Management - Install, configure, and maintain Windows Server () and Linux environments, including Active Directory, DNS, DHCP, IIS, SQL Server, and Group Policies. Virtualisation - Manage and support MS Hyper-V environments, including P2V and V2P migrations. Mobile Device Management (MDM) - Deploy and maintain MDM solutions and enforce security policies. Cybersecurity - Implement security best practices, conduct vulnerability assessments, and apply patches to maintain compliance. Email Deliverability & Authentication - Configure and monitor SPF, DKIM, DMARC, and DNS settings to optimise email performance. User Support - Provide 1st-3rd line support, troubleshoot issues, maintain IT assets, and improve IT workflows. Documentation - Maintain technical documentation, network diagrams, and an up-to-date asset register. Skills and Qualifications 3-5 years of experience in IT infrastructure, systems administration, and networking. Strong knowledge of Microsoft 365, Windows Server, and Linux environments. Experience managing enterprise-grade firewalls (e.g., SonicWall) and network troubleshooting. Hands-on experience with Hyper-V virtualisation and server deployments. Solid knowledge of cybersecurity principles and best practices. Excellent troubleshooting skills and ability to work independently. Strong communication and teamwork skills. Relevant IT certifications (Microsoft, Cisco, CompTIA, or similar) are desirable. Career Progression Infrastructure Engineers in this business typically progress to Senior Infrastructure Engineer and Operations Manager, with further progression to Operations Director. Benefits Competitive salary (£40,000 - £45,000) and benefits package Professional development opportunities and certifications Collaborative and innovative work environment Exposure to cutting-edge IT infrastructure projects Health insurance (from second year) Pension scheme Working Hours & Environment 9am - 6pm, Monday to Friday Fully on-site role Office located in the centre of Epsom, less than a 5-minute walk from the main train station and close to local amenities Start Date ASAP
Oct 08, 2026
Full time
Infrastructure Engineer Location: Epsom Salary: £40-50k + Benefits Job Type: Full-time, Permanent The Role We are seeking a mid-level Infrastructure Engineer to join a well-established and growing software company based in Epsom, Surrey. This is a full-time, on-site role supporting, managing, and optimising office infrastructure and data centre operations to ensure seamless performance, security, and reliability. The ideal candidate will have 3-5 years of hands-on experience supporting physical servers, managing a Microsoft environment, and troubleshooting networks including firewalls, switches, and load balancers. Who We Are Our client is an innovative and established software house, delivering complex technology solutions to both public and private sector organisations for over two decades. They have built a strong reputation for excellence and innovation. Their flagship product is a powerful communication and engagement platform used by thousands of users across public sector organisations to share important updates, promote services, and increase community engagement. As a mature, stable, and growing product, it demands a secure and reliable technical environment. Our client is a member of the G-Cloud and DOS (Digital Outcomes and Specialists) frameworks and plays an active role in the UK government's digital transformation programme. Key Responsibilities Microsoft 365 Administration - Manage Exchange Online, SharePoint, OneDrive, and Teams, including user accounts, permissions, and integrations. Infrastructure & Network Management - Configure and maintain firewalls, routers, switches, VLANs, and IP routing while troubleshooting network issues. Server Management - Install, configure, and maintain Windows Server () and Linux environments, including Active Directory, DNS, DHCP, IIS, SQL Server, and Group Policies. Virtualisation - Manage and support MS Hyper-V environments, including P2V and V2P migrations. Mobile Device Management (MDM) - Deploy and maintain MDM solutions and enforce security policies. Cybersecurity - Implement security best practices, conduct vulnerability assessments, and apply patches to maintain compliance. Email Deliverability & Authentication - Configure and monitor SPF, DKIM, DMARC, and DNS settings to optimise email performance. User Support - Provide 1st-3rd line support, troubleshoot issues, maintain IT assets, and improve IT workflows. Documentation - Maintain technical documentation, network diagrams, and an up-to-date asset register. Skills and Qualifications 3-5 years of experience in IT infrastructure, systems administration, and networking. Strong knowledge of Microsoft 365, Windows Server, and Linux environments. Experience managing enterprise-grade firewalls (e.g., SonicWall) and network troubleshooting. Hands-on experience with Hyper-V virtualisation and server deployments. Solid knowledge of cybersecurity principles and best practices. Excellent troubleshooting skills and ability to work independently. Strong communication and teamwork skills. Relevant IT certifications (Microsoft, Cisco, CompTIA, or similar) are desirable. Career Progression Infrastructure Engineers in this business typically progress to Senior Infrastructure Engineer and Operations Manager, with further progression to Operations Director. Benefits Competitive salary (£40,000 - £45,000) and benefits package Professional development opportunities and certifications Collaborative and innovative work environment Exposure to cutting-edge IT infrastructure projects Health insurance (from second year) Pension scheme Working Hours & Environment 9am - 6pm, Monday to Friday Fully on-site role Office located in the centre of Epsom, less than a 5-minute walk from the main train station and close to local amenities Start Date ASAP
Senior Enterprise Data & Analytics Manager London, Manchester or Glasgow / Hybrid £90k - £115k + bonus and benefits Are you a senior Data, AI or Analytics leader who can turn the potential of AI into measurable business transformation? This is an opportunity to join a forward-thinking AI Strategy team at the forefront of enterprise AI. You'll work with major organisati ons to move beyond experimentation, helping them embed Generative AI, Agentic AI, intelligent assistants and AI-enabled automation into the way they operate, make decisions and create value. You'll combine strategic thinking, consulting expertise and deep Data & AI knowledge to advise executive and C-suite stakeholders, shape enterprise AI strategies and lead transformation from strategy through to execution. What you'll be doing Lead enterprise AI transformation, identifying and prioritising high-value opportunities, shaping AI strategies, investment cases and roadmaps, and helping organisations progress from experimentation to enterprise-scale adoption. Advise senior stakeholders, acting as a trusted partner to business leaders and C-suite executives while translating complex AI opportunities into clear business outcomes, measurable value and adoption strategies. Design human-centred AI solutions, translating business challenges into AI-enabled products, agentic workflows and intelligent services, while integrating people, AI agents and business processes across customer, employee and operational experiences. Shape enterprise AI and data foundations, including AI-ready data platforms, semantic layers, data products and trusted knowledge assets, alongside architectures that enable AI agents to securely interact with enterprise systems and processes. Establish responsible AI at scale, shaping governance, security, evaluation and operational practices that make AI solutions reliable, safe and continuously improvable in production. Drive commercial and practice growth, leading proposals, RFPs, bids and client pitches, developing propositions and thought leadership, while contributing to recruitment, capability building, campaigns, whitepapers and internal innovation. Lead and develop high-performing teams, coaching talent, fostering inclusive and collaborative environments, and building new Data, AI and Agentic AI capabilities as the technology landscape evolves. What you'll bring Proven senior-level experience leading Data, Analytics and AI transformation, taking organisations from identifying opportunities through to enterprise adoption and measurable business impact. Strong understanding of Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), intelligent assistants and AI-enabled automation, with awareness of major enterprise AI ecosystems such as OpenAI, Google, Anthropic and Microsoft. Experience shaping enterprise AI architectures and AI-ready data foundations, including cloud data platforms, semantic layers, data products, AI evaluation, security, governance and responsible AI. Significant consulting or senior client-facing experience, with the credibility to advise executive and C-suite stakeholders and communicate effectively across business, product and technical teams. Strong strategic and commercial acumen, including proposition development, opportunity shaping, bids and successful client engagement leadership. A track record of building and developing high-performing teams, leading through ambiguity and creating new capabilities in rapidly evolving technology environments. Desirable: Experience with agentic architectures, decision intelligence, human-centred AI operating models, thought leadership, recruitment and practice development, plus relevant Data/AI certifications or innovation experience. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Senior AI Manager, AI Strategy Manager, AI Transformation Director, Senior Data & Analytics Manager, Data Strategy Director, Enterprise AI Consultant, AI Consulting Lead, Data & AI Strategy Consultant, Generative AI, GenAI, Agentic AI, AI Agents, RAG, Retrieval Augmented Generation, Decision Intelligence, Intelligent Automation, AI Operating Models, AI Architecture, Data Platforms, Semantic Layers, Data Products, Responsible AI, AI Governance, Cloud Data, Enterprise AI, OpenAI, Google AI, Anthropic, Microsoft AI. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Oct 08, 2026
Full time
Senior Enterprise Data & Analytics Manager London, Manchester or Glasgow / Hybrid £90k - £115k + bonus and benefits Are you a senior Data, AI or Analytics leader who can turn the potential of AI into measurable business transformation? This is an opportunity to join a forward-thinking AI Strategy team at the forefront of enterprise AI. You'll work with major organisati ons to move beyond experimentation, helping them embed Generative AI, Agentic AI, intelligent assistants and AI-enabled automation into the way they operate, make decisions and create value. You'll combine strategic thinking, consulting expertise and deep Data & AI knowledge to advise executive and C-suite stakeholders, shape enterprise AI strategies and lead transformation from strategy through to execution. What you'll be doing Lead enterprise AI transformation, identifying and prioritising high-value opportunities, shaping AI strategies, investment cases and roadmaps, and helping organisations progress from experimentation to enterprise-scale adoption. Advise senior stakeholders, acting as a trusted partner to business leaders and C-suite executives while translating complex AI opportunities into clear business outcomes, measurable value and adoption strategies. Design human-centred AI solutions, translating business challenges into AI-enabled products, agentic workflows and intelligent services, while integrating people, AI agents and business processes across customer, employee and operational experiences. Shape enterprise AI and data foundations, including AI-ready data platforms, semantic layers, data products and trusted knowledge assets, alongside architectures that enable AI agents to securely interact with enterprise systems and processes. Establish responsible AI at scale, shaping governance, security, evaluation and operational practices that make AI solutions reliable, safe and continuously improvable in production. Drive commercial and practice growth, leading proposals, RFPs, bids and client pitches, developing propositions and thought leadership, while contributing to recruitment, capability building, campaigns, whitepapers and internal innovation. Lead and develop high-performing teams, coaching talent, fostering inclusive and collaborative environments, and building new Data, AI and Agentic AI capabilities as the technology landscape evolves. What you'll bring Proven senior-level experience leading Data, Analytics and AI transformation, taking organisations from identifying opportunities through to enterprise adoption and measurable business impact. Strong understanding of Generative AI, Agentic AI, Retrieval Augmented Generation (RAG), intelligent assistants and AI-enabled automation, with awareness of major enterprise AI ecosystems such as OpenAI, Google, Anthropic and Microsoft. Experience shaping enterprise AI architectures and AI-ready data foundations, including cloud data platforms, semantic layers, data products, AI evaluation, security, governance and responsible AI. Significant consulting or senior client-facing experience, with the credibility to advise executive and C-suite stakeholders and communicate effectively across business, product and technical teams. Strong strategic and commercial acumen, including proposition development, opportunity shaping, bids and successful client engagement leadership. A track record of building and developing high-performing teams, leading through ambiguity and creating new capabilities in rapidly evolving technology environments. Desirable: Experience with agentic architectures, decision intelligence, human-centred AI operating models, thought leadership, recruitment and practice development, plus relevant Data/AI certifications or innovation experience. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Senior AI Manager, AI Strategy Manager, AI Transformation Director, Senior Data & Analytics Manager, Data Strategy Director, Enterprise AI Consultant, AI Consulting Lead, Data & AI Strategy Consultant, Generative AI, GenAI, Agentic AI, AI Agents, RAG, Retrieval Augmented Generation, Decision Intelligence, Intelligent Automation, AI Operating Models, AI Architecture, Data Platforms, Semantic Layers, Data Products, Responsible AI, AI Governance, Cloud Data, Enterprise AI, OpenAI, Google AI, Anthropic, Microsoft AI. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Infrastructure Windows Engineer - SC Cleared London Hybrid Working 6 month Contract Inside IR35 Active SC Clearance required Join a Leading Global Banking Organisation Our client, a highly respected financial institution delivering critical banking services to millions of customers worldwide, are seeking an experienced Infrastructure Windows Engineer to help maintain and evolve a secure, resilient, and high-performing enterprise environment. This is an opportunity to join a organisation where infrastructure is treated as a strategic capability. You'll work alongside highly skilled engineering teams, supporting business-critical platforms while contributing to modernisation, automation, security, and cloud transformation initiatives. The Opportunity As an Infrastructure Windows Engineer, you will be responsible for the design, support, optimisation, and continuous improvement of the Microsoft infrastructure estate. Operating within a complex and highly regulated environment, you'll play a key role in ensuring the stability, security, and availability of core services that underpin critical banking operations. This role offers exposure to large-scale enterprise technologies, infrastructure transformation programmes, and industry-leading security practices. Key Responsibilities Administer and support large-scale Windows Server environments across production and non-production platforms. Manage core Microsoft technologies including Active Directory, Group Policy, DNS, DHCP, and certificate services. Support and optimise VMware and virtualised infrastructure environments. Drive infrastructure automation through PowerShell and other scripting technologies. Deliver security hardening, vulnerability remediation, patching, and compliance activities. Troubleshoot and resolve complex infrastructure incidents, conducting root cause analysis and implementing preventative measures. Collaborate with Security, Cloud, Network, and Engineering teams on infrastructure enhancements and strategic projects. Participate in major technology upgrades, platform migrations, and transformation initiatives. Ensure infrastructure services meet stringent availability, resilience, and regulatory requirements. Produce and maintain high-quality technical documentation and operational procedures. Contribute to continuous improvement initiatives and engineering best practices. About You You'll be an experienced infrastructure professional with a strong engineering mindset and a passion for delivering resilient enterprise-scale solutions. Essential Experience Extensive experience supporting Microsoft Windows Server environments. Strong expertise in Active Directory, Group Policy, DNS, and DHCP. Advanced PowerShell scripting and automation skills. Experience supporting VMware vSphere and virtualisation technologies. Strong understanding of enterprise infrastructure architecture and operational support. Experience delivering patch management, security remediation, and system lifecycle management. Excellent troubleshooting skills within complex production environments. Knowledge of security controls, risk management, and infrastructure resilience. Experience working within ITIL-aligned service management frameworks. Must have an active SC Clearance Desirable Experience Microsoft Azure and hybrid cloud technologies. SCCM/MECM and Microsoft Intune. Azure DevOps, GitHub, and infrastructure automation tooling. Ansible, Terraform, or Infrastructure-as-Code practices. Financial services or other highly regulated industry experience. Exposure to cyber security frameworks and regulatory compliance requirements. If this role is of interest to you, please apply now with an up to date CV! Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Oct 07, 2026
Full time
Infrastructure Windows Engineer - SC Cleared London Hybrid Working 6 month Contract Inside IR35 Active SC Clearance required Join a Leading Global Banking Organisation Our client, a highly respected financial institution delivering critical banking services to millions of customers worldwide, are seeking an experienced Infrastructure Windows Engineer to help maintain and evolve a secure, resilient, and high-performing enterprise environment. This is an opportunity to join a organisation where infrastructure is treated as a strategic capability. You'll work alongside highly skilled engineering teams, supporting business-critical platforms while contributing to modernisation, automation, security, and cloud transformation initiatives. The Opportunity As an Infrastructure Windows Engineer, you will be responsible for the design, support, optimisation, and continuous improvement of the Microsoft infrastructure estate. Operating within a complex and highly regulated environment, you'll play a key role in ensuring the stability, security, and availability of core services that underpin critical banking operations. This role offers exposure to large-scale enterprise technologies, infrastructure transformation programmes, and industry-leading security practices. Key Responsibilities Administer and support large-scale Windows Server environments across production and non-production platforms. Manage core Microsoft technologies including Active Directory, Group Policy, DNS, DHCP, and certificate services. Support and optimise VMware and virtualised infrastructure environments. Drive infrastructure automation through PowerShell and other scripting technologies. Deliver security hardening, vulnerability remediation, patching, and compliance activities. Troubleshoot and resolve complex infrastructure incidents, conducting root cause analysis and implementing preventative measures. Collaborate with Security, Cloud, Network, and Engineering teams on infrastructure enhancements and strategic projects. Participate in major technology upgrades, platform migrations, and transformation initiatives. Ensure infrastructure services meet stringent availability, resilience, and regulatory requirements. Produce and maintain high-quality technical documentation and operational procedures. Contribute to continuous improvement initiatives and engineering best practices. About You You'll be an experienced infrastructure professional with a strong engineering mindset and a passion for delivering resilient enterprise-scale solutions. Essential Experience Extensive experience supporting Microsoft Windows Server environments. Strong expertise in Active Directory, Group Policy, DNS, and DHCP. Advanced PowerShell scripting and automation skills. Experience supporting VMware vSphere and virtualisation technologies. Strong understanding of enterprise infrastructure architecture and operational support. Experience delivering patch management, security remediation, and system lifecycle management. Excellent troubleshooting skills within complex production environments. Knowledge of security controls, risk management, and infrastructure resilience. Experience working within ITIL-aligned service management frameworks. Must have an active SC Clearance Desirable Experience Microsoft Azure and hybrid cloud technologies. SCCM/MECM and Microsoft Intune. Azure DevOps, GitHub, and infrastructure automation tooling. Ansible, Terraform, or Infrastructure-as-Code practices. Financial services or other highly regulated industry experience. Exposure to cyber security frameworks and regulatory compliance requirements. If this role is of interest to you, please apply now with an up to date CV! Guidant, Carbon60, Lorien & SRG - The Vertage Group Portfolio are acting as an Employment Business in relation to this vacancy.
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Oct 06, 2026
Full time
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Oct 06, 2026
Full time
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Oct 06, 2026
Full time
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Oct 06, 2026
Full time
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Oct 06, 2026
Full time
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Oct 06, 2026
Full time
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
Oct 06, 2026
Full time
Help improve the digital services that support UK businesses, investment and economic growth. The Department for Business, Innovation, Science and Trade (BIST), in partnership with Inspire People, is seeking a Senior Business Analyst with strong digital business analysis expertise to lead complex change initiatives within multidisciplinary teams. Permanent, Grade 7 opportunity with a salary range £60,732 to £71,296 (dependent on location and technical assessment) plus excellent Civil Service benefits and 29% employer pension contribution. Flexible, hybrid working from London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Drive Digital Change Across Government BIST helps businesses invest, innovate, export and grow across the UK. Within the Digital, Data and Technology (DDaT) directorate, you'll work on digital services, data platforms, AI-enabled products, cyber security services and internal technologies that support critical government operations. As a Senior Business Analyst, you'll play an important role in identifying complex business challenges, understanding user needs and shaping solutions that deliver measurable outcomes. Working across portfolios, products and services, you'll collaborate with senior stakeholders, delivery teams and technical specialists to ensure services are aligned with both organisational strategy and user needs. You'll also help build and strengthen the Business Analysis profession, mentoring colleagues, promoting best practice and contributing to a thriving community of practice. As a Senior Business Analyst, you will: Lead the analysis of complex business and user challenges, identifying opportunities for improvement and transformation Define business capabilities and requirements that support strategic objectives and organisational change Drive business process improvement and process re-engineering initiatives Collaborate closely with Product Managers, Service Owners and Delivery Managers to influence delivery priorities Use evidence-based analysis to assess options and recommend solutions Essential skills for the Senior Business Analyst include: Lead business analysis in a digital environment, including mentoring colleagues and supporting delivery teams. Assess complex business challenges, define analytical approaches and develop recommendations aligned to strategy and user needs. Define and prioritise business analysis activity and requirements within Agile delivery environments. Lead stakeholder engagement, manage conflicting priorities and build agreement around business and user needs. Analyse and improve business processes using modelling, testing and usability techniques, while championing DDaT standards and multidisciplinary working. Desirable skills for the Senior Business Analyst include: Experience working across portfolios containing multiple products, services or programmes Exposure to large-scale organisational transformation initiatives Experience operating within complex government, public sector or enterprise environments Salary: Salary is dependent on location and technical skills as assessed at interview. London based range: £64,732 to £71,296 National range: £60,732 to £67,296 In return, you can expect a flexible working culture, including: Hybrid working with 2-3 days per week in the office Flexible and part-time working options, including condensed hours where appropriate Civil Service pension with an average employer contribution of 28.97% 25 days annual leave rising to 30 days with service Three paid volunteering days each year Tailored learning and development opportunities Cycle to Work and employee benefits schemes A diverse and inclusive culture recognised as Best Public Sector Employer at the Women in Tech Employer Awards 2025 Additional information Hybrid working includes 40% in-office working / month (typically 2 days/week), hours are flexible and condensed hours are an option. Office locations are: London, Cardiff, Darlington, Edinburgh, Belfast, Birmingham or Salford. Your application must include a CV and a Personal Statement which outlines your experience, skills and fit for the role. Follow the application link for more guidance BIST does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. This role requires SC clearance, a condition of which is to have been present in the UK for 3 out of the past 5 years. Why Join? This is an opportunity to work on digital services that support UK businesses and investment, with a role that combines hands-on business analysis with wider influence across the portfolio. You'll work with senior stakeholders, contribute to strategic decisions and help improve how multidisciplinary teams deliver services. You'll also join a growing BA profession with a strong community of practice, opportunities to coach and mentor others, and a particularly good professional learning and development offer. Apply now or contact Inspire People in complete confidence.
