Investigation Assistant

About the team and what we do

The Investigations team plays a vital role in supporting the NMC's regulatory responsibilities. The team manages investigations from initial casework through to progression, ensuring all activity is carried out in line with regulatory rules, operational standards, and performance measures. Their work is essential to meeting service standards and maintaining public confidence, with a strong focus on accuracy, consistency, and timely delivery.

Your role and impact

This role will specifically work as part of our New Ways of Working (NWOW) pilot team, you will work directly on live fitness to practise investigations, while also helping to design and refine the future of our casework processes. This time limited project brings together a multidisciplinary in house team and an external delivery partner to test new case pathways, evidential standards and quality frameworks. You'll play a role in progressing cases while shaping more efficient, proportionate and sustainable ways of working that will improve outcomes and experiences across Investigations.

You'll provide comprehensive administrative and casework support throughout the lifecycle of investigations. You'll be central to ensuring cases progress efficiently and in line with agreed standards, directly supporting the NMC to meet its service standards and key performance indicators. This is a critical role within the team and offers a real opportunity to develop and enhance your investigation skills. You'll also have the chance to contribute to, and take ownership of, improvements to investigation processes and procedures, helping shape how the team works.

What you'll bring

You'll bring strong organisational skills with the ability to proactively plan, prioritise, multitask, and meet tight deadlines. You're comfortable working within defined regulations and following established procedures, with well-developed written and verbal communication skills with a variety of stakeholders. Highly motivated and collaborative, you're able to work effectively both as part of a team and independently. You'll also bring a problem-solving mindset and proven administrative experience gained in a complex office environment.

Recruitment Process/Timeline

If you are successfully shortlisted, you will be required to undertake an online assessment. This assessment will be sent to you w/c 9 March. Further details about the assessment will be provided nearer the time.

Your assessment will be graded, and if you pass, you will be invited to the next stage of the process, which will be an in-person interview/assessment day at our office in Stratford, London E20. This is scheduled to take place 20 March in London (Edinburgh TBC).

Please note that this is a 6 month fixed term contract .

Salary Details
London - £27,021 - £30,023
Edinburgh - £25,130 - £27,922

Please note that this role requires you to review and work with sensitive and distressing material relating to fitness to practice cases and you will be given the appropriate support to deal with this material.