Service Transition Manager

Derbyshire County Council Digital Services

Matlock / Hybrid
Grade 12 Full-time

Are you passionate about making sure new and changed digital services land smoothly, safely, and successfully? Do you thrive at the intersection of people, technology, and service quality? If so, wed love to hear from you.

Derbyshire County Council is looking for an experiencedService Transition Managerto shape and coordinateend-to-end service transitionsacross a diverse digital estate. Youll ensure services move effectively from development through deployment and into operational use, maintaining stability, quality, and customer satisfaction at every stage.

?What youll be doing

• Leading the planning and coordination ofend-to-end service transitionsacross new, changed, migrated, and retiring services.
• Working closely with project teams, service owners, vendors, and operational ICT teams to ensure smooth, risk-managed transitions.
• Ensuring readiness activities, testing, documentation, and quality checks are in place before go-live.
• Supporting release and deployment activity in a controlled and service-focused way.
• Enhancing the Councils transition framework and driving continuous improvement.
• Providing clear, timely assurance to stakeholders throughout the transition lifecycle.

?What youll bring

• Significant experience in ICT service transition and/or project delivery.
• Strong relationship-building skills and the ability to work confidently across technical and non-technical teams.
• Solid understanding of ITIL and service management practices.
• Ability to balance detail with big-picture awareness and provide constructive challenge.
• A commitment to quality and a Customer First approach.

?Why join us?

• Be part of a modern, ambitious Digital Services team.
• Shape how key ICT services move into operational use.
• Work flexibly in a collaborative, supportive environment.
• Enjoy excellent public-sector benefits and worklife balance.

Provisional Interview Date: Week commencing 23rd March 2026

Apply now and take the first step towards a fulfilling career with us! By joining Derbyshire County Council you will have access to a range of amazing rewards and employee benefits, including our generous annual leave scheme, excellent local government pension and fantastic employee discounts.

Applications for this role must include a CV,its easier than ever to apply! Just click on Apply for this job, register and upload your CV.

This role currently offers hybrid working options which will be to subject service needs, there'll be an opportunity to discuss working arrangements for this position at interview.

Important:Derbyshire County Council holds a sponsorship licence, butthis role does not offer visa sponsorship. Please applyonly if you already have the right to work in the UK without sponsorship, as applications that do not meet this requirement will be rejected.

We welcome applications from individuals who share our values being Collaborative, Innovative, Empowered and Accountable. These values describe who we are and what we stand for as a council. They help shape our culture, encourage consistent behaviour and guide how we work together to make a positive difference for both our employees and the residents we serve.

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