Automotive service advisor

Service Advisor / Aftersales Advisor / Automotive Service Advisor (Feltham, Heathrow)

Location: Feltham (Heathrow)

Salary: Up to £36,(Apply online only) per annum DOE

Hours: 47.5 hours per week. Rotating early and late shifts.

Week one 07:00 to 17:00

Week two 08:00 to 18:00

A premium passenger car dealership near Heathrow is looking for an experienced Service Advisor to join its busy aftersales team. This is a front facing customer service role within a prestige automotive environment, ideal for a Service Advisor who enjoys delivering a high end customer journey while working in a fast paced workshop.

You will be responsible for managing the full customer service journey from vehicle booking through to handover, ensuring customers are kept informed, work is authorised efficiently and the workshop operates at full capacity.

This role suits a confident Service Advisor, Aftersales Advisor or Automotive Service Advisor with strong communication skills and a commercial mindset.

Key Responsibilities of a Service Advisor

• Booking vehicles into the workshop in line with capacity and customer availability
• Managing customer enquiries both face to face and over the phone
• Producing accurate job cards estimates invoices and warranty documentation
• Keeping customers regularly updated on progress repair times and costs
• Identifying additional work and upselling service and repair opportunities professionally
• Liaising with workshop and parts teams to ensure smooth workflow
• Ensuring high levels of customer satisfaction at all times

Skills and Experience Required

• Previous experience as a Service Advisor or Aftersales Advisor within a car dealership
• Strong customer service and communication skills
• Ability to manage multiple bookings and priorities
• Good understanding of workshop processes and job card systems
• Commercial awareness and confidence discussing additional work

Key Benefits

• Up to £36,(Apply online only) per annum depending on experience
• 23 days holiday plus bank holidays and an extra day for your birthday
• Pension scheme and life assurance
• Manufacturer training and long term career progression
• Supportive management and structured development

Click 'Apply Now' to take the next step in your Service Advisor career.

INDHIGH