Senior Client Administrator

Your ideas for new ways of doing things will be valued, not ignored, so you ll get to make a difference here.

It's the chance to make the role your own too, as it s a newly created position.

You ll be responsible to take control of escalations and be trusted to manage what s a priority.

You ll work as part of a small team you ll be one of 12 but there s plenty of scope to develop your career in the business that s part of a much wider group. And it's a niche sector, so lots for you to learn.

The extensive benefits package includes: a 10% bonus to top up your salary, 27 days of annual leave, 10% pension, membership to a gym that s just around the corner, health insurance, group income protection, and a day off a year to take part in voluntary work of your choice. You ll also have the flexibility to work from home two days a week.

The role

The Senior Client Administrator will support the Business Operations Manager and play an important part within the Operations function, responsible for overseeing day-to-day operational workflows, acting as a point of escalation, and ensuring consistently high standards of service delivery, accuracy, and compliance.

What will you be doing?

• Managing the end-to-end administration of new business, renewals, and policy-related queries.
• Working alongside and providing additional support when needed to the client executives.
• Helping to improve and streamline current processes.
• Dealing with escalations and supporting the resolution of risks or issues.
• Maintaining accurate CRM records and running MI reports.
• Running quality assurance and audit activities,

What's required:

• Great technical skills experience using Excel, Google Suite and CRM systems.
• Data/reporting skills you love an analytical task.
• The confidence to ask questions asking why will be encouraged.
• A great eye for detail to review applications and documentation and spot any inaccuracies.
• People skills to support, influence and provide the very best service to clients and stakeholders.
• Experience working in a regulated industry or in line with strict company/industry guidelines.

The business

It's the only one of their kind in the UK, with an excellent reputation for providing professional and personal service to private individuals. It operates on a 37.5 hour week and you ll work Monday to Friday, 9am to 5pm.

To apply

Please submit your CV or contact Inform Recruitment directly.