Administrative Assistant (12-month FTC)

The overall purpose of this role is to provide support for the team and to ensure the smooth and efficient running of the administrative aspects of the team s caseload, ensuring a high level of quality and accuracy at all times.

Key Responsibilities:

• Set up new matter files in hard copy and on the file management system, including policy documements and diarising of file reviews.
• Handle all basic procedural checks and actions on new files and ensure that files are distributed to Claims Handlers.
• Conduct conflict searches on new files internally.
• Chase up information relating to the case as required.
• Assist claims handlers and supervisors with their daily To Do List.
• Assume responsibility for basic financial administration and transactions relating to the case eg requesting payments, dealing with accounts queries, office debits.
• Maintain accurate management and client information on an ongoing basis, in line with client protocols. Generate monthly reporting on cases for client review, using Excel and renewal reports as requested.
• Conduct billing administration, with input from case managers as required.
• Conduct post completion administration, including the archiving of closed files.
• Undertake basic clerical tasks on behalf of the team eg electronic filing, updating records and photocopying.

Technical Skills & Experience:

• Educated to GCSE level or equivalent with minimum C grade passes in Maths and English.
• Previous experience in an administrative role is essential. Ideally, this would be within a professional services environment.
• IT literate with a good working knowledge of Word and Excel.
• Knowledge/previous experience of database systems would be an advantage.
• Good keyboard skills are also essential.

Personal Skills:

• Quality and customer service oriented with a concern for accuracy and an eye for detail.
• Enthusiastic and flexible.
• Willing to contribute and support others as part of a team effort.
• Able to work to deadlines and prioritise own workload effectively.
• Able to progress tasks using own initiative, seeking guidance and input from others where appropriate.
• Confident oral and written communication skills.