Deputy Lodge/Reception Manager

Deputy Lodge Manager
A
re you an experienced and motivated individual with a passion for delivering exceptional customer service and ensuring smooth lodge operations? We are seeking a dedicated Deputy Lodge Manager to join our team and support the efficient running of our College Lodge.

Key Responsibilities:

General Duties & Front of House:

Assist the Lodge Manager with daily supervision of lodge operations
Provide accurate information and assistance to College members, conference delegates, and visitors
Act as a central communication point, relaying relevant information to departments
Be sensitive to student welfare needs; serve as the first point of contact for student welfare issues during absences of Junior Deans
Handle telephone inquiries professionally
Manage lodge logistics, including parcel/post delivery and maintaining a clean, organized environment
Monitor lodge emails, check-in/check-out students, and update forwarding addresses
Promote and operate the lodge sales, including souvenirs and operate the sales till
Respond to B&B visitor inquiries, providing excellent customer service and luggage storage arrangements
Record and forward room defect reports from visitors

Security & Emergency Management:

Maintain building security, keep logs of alarms and activations
Respond professionally to fire alarm activations, coordinating with emergency services
Train lodge staff on emergency procedures
Monitor CCTV systems and ensure security protocols are followed
Record and report incidents and accidents accurately
Manage on-site parking, keys, bicycle, and vehicle security
Ensure compliance with security procedures, including fire safety, alarm testing, and key management
Follow College flag policies

Other Services & Administration:
Deputize for the Lodge Manager in their absence
Assist with staff induction, training, and planning
Oversee daily lodge staff duties and briefings
Maintain first aid supplies and manage the lodge's use of the Salto access system
Conduct security patrols and handle security/behavioral issues
Liaise with maintenance teams regarding faults and repairs
Manage meeting room bookings and ensure proper use of College spaces

Essential Criteria:

Proven experience managing a busy reception environment
Strong team management and motivational skills
Excellent customer service and communication skills
Effective prioritization of workload
Professional appearance and demeanor
Attention to detail and high standards
Knowledge of health, safety, and security procedures
Flexible, responsible, and self-motivated approach
Intermediate computer literacy

What We Offer:

Opportunity to work in a prestigious academic environment
Supportive team and professional development opportunities
A dynamic role with varied responsibilities
Extensive benefits and holiday package

INDLP