Sales & Customer Service Operator

Adapro Talent Partners are delighted to be exclusively partnering with a growing Milton Keynes based Group who are looking to recruit a Sales & Customer Services Operator, on a permanent basis.

This newly created role will report into the Commercial Engagement & Development Manager, and will play a key role in supporting customers through proactive telephone sales and exceptional customer service. This position requires resilience, strong communication skills and the ability to build a rapport with our customer base.

Key Responsibilities

• Sell own brand building materials and related products to customers, ensuring clear communication of features and benefits.
• Handle inbound and outbound calls to support with product information, promotions and deal with service queries.
• Build and maintain strong relationships with members through excellent listening and interpersonal skills.
• Resolve service issues promptly and professionally, ensuring compliance with service level agreements.
• Collaborate with internal teams to deliver a seamless customer experience.
• Maintain accurate records of interactions and follow-up actions.
• Demonstrate flexibility to take on new responsibilities as the role evolves.

Skills and Attributes

• Hardworking and resilient with a positive attitude.
• Excellent communication and listening skills.
• Ability to build a rapport and trust with our members.
• Strong problem-solving skills and attention to detail.
• A great team player who thrives in a collaborative environment.
• Adaptable and willing to learn new skills and processes.

Preferred Experience

• Previous experience in telesales and customer service is highly desirable.
• Competence in using Microsoft Office (Word, Excel and applications) and CRM systems

Our Client is looking to recruit a candidate who has the desire to make this new role their own, and scope out/grow it as they progress.

This role will initially require 5 days onsite in the Milton Keynes HQ, but there will be opportunity for Hybrid working post probation.

Our Client is offering a Salary of 25,000 + Benefits