Volunteer Coordinator

Volunteer Coordinator
Location: Norwich
Hours: 25 per week, 4 days per week, flexible within 9am - 5pm weekdays, with occasional evening and weekend work (subject to Four Day Week scheme following 6-months in post)
Contract: Initial 12-month contract, extension subject to achieving targets
Salary: £17,485 pro rata of £25,878
Leave: Pro rata of 23 days p.a. plus bank holidays
Application Deadline: Thursday 12th March, midnight
Interview Date: Week commencing 16th March
Reports to: Operations Manager

About the Role
As Volunteer Coordinator for Future Radio, you will lead the recruitment, training and coordination of volunteers to strengthen the station's capacity, sustainability and social impact. Future Radio is an Ofcom licensed community radio station serving Norwich and the surrounding area, run by a small staff team supported by around 70 volunteers.

You will grow and diversify the volunteer base, particularly engaging people from disadvantaged and underrepresented communities. A key focus of the role is building volunteer capacity to support income generating activity, including fundraising, events and sales, alongside coordinating volunteers to deliver community benefiting projects.

Working closely with colleagues across Future Radio and the wider charity, you will ensure volunteers are well supported, effectively deployed and able to make a meaningful contribution to both station operations and long term sustainability.

Key Responsibilities

• Develop and deliver inclusive volunteer recruitment campaigns, building partnerships with local organisations, education providers and community groups
• Manage volunteer applications, interviews, induction and onboarding processes
• Design and deliver role specific training for volunteers across station activities, including operational and project roles
• Provide ongoing mentoring, supervision and support to ensure a positive and rewarding volunteer experience
• Identify and recruit volunteers into income generation roles, supporting fundraising, events and sales activity
• Coordinate volunteers across community projects, allocating roles, scheduling activity and ensuring clear responsibilities and timelines
• Monitor volunteer engagement, maintain accurate records of hours and activity, and evaluate impact
• Contribute evidence and reporting to support funding applications and demonstrate social impact
• Ensure compliance with safeguarding, health and safety, data protection and relevant regulations
• Champion the aims and objectives of Future Radio and the wider charity

About You
You are an organised and proactive coordinator with experience of working with volunteers or community groups. You are confident building relationships with people from diverse backgrounds and are committed to inclusion and equal access.

You can motivate and support others, manage competing priorities and maintain accurate records. You understand the importance of sustainability and can align volunteer activity with income generation and project delivery goals. You are flexible in your approach and willing to work occasional evenings or weekends when required.

About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.
We are a Real Living Wage, Disability Confident, and Four Day Week Gold Standard employer. Our staff work the 100:80:100 model of the 4-day working week, meaning they deliver 100% of their output in 80% of their contracted hours while receiving 100% pay. The role holder will be eligible to opt into this scheme following successful completion of probation and a six-month review.

Additional Information

• No line management responsibilities
• DBS check and right to work in the UK required
• Evening/weekend work may be required occasionally
• Induction and safeguarding training provided
• We are a Living Wage, Disability Confident, and Equal Opportunities employer
• Four Day Working Week

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