Job Description
Resident Liaison Officer (Interim Potential to Go Permanent)
North West London
£24 £29 per hour (Umbrella)
Our client, a well-established Housing Association, is seeking a Resident Liaison Officer to join their team on an initial interim contract, with strong potential for the role to become permanent.
This is an excellent opportunity to work on a range of planned maintenance projects, including kitchen and bathroom upgrade programmes, supporting residents and ensuring works are delivered smoothly with minimal disruption.
The Role
As a Resident Liaison Officer, you will act as the key point of contact between residents, contractors, and internal teams. Your focus will be on delivering a positive customer experience while works are carried out in occupied properties.
Key responsibilities include:
- Building and maintaining strong relationships with residents
- Communicating details of planned works, timelines, and any changes
- Managing resident queries and resolving issues sensitively and efficiently
- Supporting vulnerable residents and ensuring access arrangements are in place
- Working closely with site teams to ensure works are completed to schedule
About You
- Proven experience in a Resident Liaison Officer or similar customer-focused role within social housing
- Experience supporting planned works programmes (kitchen and bathroom upgrades desirable)
- Ideally experienced in managing no access cases
- Strong communication and conflict resolution skills
- Organised, proactive, and able to manage a varied caseload
- A driver with access to a vehicle is preferred due to site travel requirements (not essential)
Additional Information
- Hybrid working arrangement
- Sites based across North West London
- Competitive hourly rate of £24 £29 per hour (Umbrella)
- Opportunity for longer-term or permanent employment in large progressive organisation
If you are an experienced Resident Liaison Officer looking for your next interim opportunity with a reputable Housing Association, we would love to hear from you.
Please apply today or contact us directly for a confidential discussion.
