Job Description
Service Coordinator
£35,000-£40,000
Hull Full-Time Permanent
Are you a highly organised Service Coordinator who thrives in a fast-paced engineering environment? Do you enjoy being the linchpin between customers, engineers and internal teams - making sure everything runs like clockwork?
The Thrive Group is recruiting for a dynamic Service Coordinator to join a leading engineering operation supporting complex industrial machinery across the UK and Europe. This is a pivotal role where you'll take ownership of service delivery, engineer coordination and customer satisfaction. If you're proactive, technically minded and love keeping moving parts aligned - this role packs serious career potential.
The Role
You'll manage a remote team of Field Service Engineers alongside a local workshop function, ensuring all service jobs are delivered safely, efficiently and to the highest standard.
You'll work cross-functionally with Service, Sales, Finance and Product teams, acting as the operational heartbeat of the aftermarket service department.
What You'll Be Doing
- Managing and supporting remote and site-based engineers
- Planning and coordinating service work using a Field Service Management system
- Handling breakdowns and warranty cases with urgency and professionalism
- Preparing and following up on quotations for parts and service work
- Processing parts orders and ensuring materials arrive on site on time
- Producing RAMS and maintaining a strong safety-first culture
- Supporting customers with technical queries and service agreements
- Interpreting parts manuals and technical drawings
- Coordinating training, travel and regular service meetings
- Feeding back key technical data into internal systems (SAP)
- This is a hands-on coordination role where no two days are the same.
What We're Looking For
- 4-5+ years' experience in an engineering/service environment
- Strong technical understanding with the ability to read drawings
- Experience using SAP and MS Office
- Confident communicator with excellent customer-facing skills
- Highly organised, able to manage multiple priorities
- Self-motivated, results-driven and solution-focused
- Flexible attitude - willing to go the extra mile when customers need support
What's In It For You?
- Competitive salary: £35,000-£40,000
- A key leadership role within a growing service operation
- Exposure to UK & European engineering projects
- A collaborative, supportive team culture
- Real scope to make the role your own
Thrive group are acting as a Recruitment business on this vacancy.
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