About this Role
This is a hands on leadership role that blends day to day execution with strategic impact, with the balance shifting to match business needs. During business as usual periods, you can expect roughly 60% hands on work and 40% strategic focus. At times such as tender submissions, key strategic initiatives, or when additional Case Control support is needed, that balance may shift.
We're looking for someone who enjoys this variety-someone who's comfortable rolling up their sleeves while also stepping back to think strategically, and who can confidently operate across both tactical and big picture responsibilities.
Responsibilities: Courier & Distribution Operations
- Book courier deliveries and collections, ensuring cut off compliance
- Generate shipping and return labels for global deliveries
- Manage same day and urgent customer requests
- Monitor shipment tracking and log all sendaways/returns
- Handle courier delays, failures, and rebookings
- Coordinate with dedicated driver on daily pickups/deliveries
Supply Chain Execution
- Order and maintain physical supplies with reorder management
- Oversee inventory tracking and stock availability
- Coordinate packing and shipping of materials from Oxford lab and other Diagnexia sites (hands on as needed)
- Liaise with suppliers on delivery schedules and issue resolution
- Ensure shipping materials, labels, tamper proof tape stocked at all sites
Operational Quality
- Log incidents and create Freshdesk/ClickUp records
- Investigate and report sample transport incidents (temperature excursions, delays, damage) with root cause analysis
- Monitor logger data
- Maintain daily shipment reports and inventory levels
- Actively manage courier and supplier performance, especially during service issues
- Coordinate logistics setup for new client implementations (site access, courier arrangements, supply delivery)
- Respond to urgent BDM/customer support logistics requests
- Provide cover for Oxford lab logistics needs
Vendor & Contract Management
- Own courier relationships and negotiate service contracts
- Proactively manage courier and supplier performance, escalating and resolving service issues
- Manage dedicated driver (performance, insurance/tax compliance, scheduling)
- Conduct vendor performance reviews and annual competitive tendering (RFP process)
- Enforce SLAs and manage escalations
- Coordinate logistics requirements for new client implementations (site access, courier setup, initial supply delivery)
Cost Optimisation
- Drive towards cost per shipment targets set by Senior Director
- Analyse shipping data and identify cost reduction opportunities
- Implement cost efficient materials and packaging standards
- Model logistics costs for business planning
Strategic Planning
- Design logistics network for site scaling as client base doubles
- Plan capacity for same day services and geographic expansion
- Develop business continuity and process improvement plans
- Drive logistics automation and technology implementation
Asset & Technology Management
- Manage tracking asset portfolio and scaling decisions
- Establish logistics KPIs and reporting dashboards
- Evaluate and implement logistics technology solutions
Governance & Compliance
- Ensure compliance with pathology sample transport regulations (UN3373, Royal Mail restrictions)
- Maintain specimen chain integrity
- Manage incident response for sample transport failures (delays, temperature excursions, lost specimens)
- Ensure proper sample packaging standards and staff training on biological specimen handling
- Support UKAS accreditation for logistics processes
- Establish logistics KPIs and reporting dashboards
- Cross functional coordination with Case Control, Lab Operations, Service Excellence
- Train and maintain Case Control backup coverage for absences
- Training required for the role, may include ISMS, GLP, DocuSign and GDPR awareness.
Required Skills and Experience:
- 2+ years logistics/supply chain experience with progression from execution to strategic work
- Experience with biological specimen or clinical sample transport (or other regulated/hazardous materials logistics)
- Understanding of cold chain management and temperature monitoring requirements
- Must be comfortable doing hands on daily execution - this isn't a pure strategy role
- Proven ability to manage vendor relationships and negotiate contracts
- Strong analytical skills for cost modelling and performance analysis
- Experience in regulated environments (healthcare/clinical desirable)
- Self sufficient operator who can work independently
- Located within commutable distance of Oxford for 3-4 days/week presence
- Able to flex between detailed execution and strategic thinking without losing quality in either
- Comfortable working independently with minimal day to day supervision
- Proven ability to prioritise when operational demands conflict with strategic projects
- Experience supporting tender/bid responses with logistics content and costings
- Experience coordinating logistics for new site/client onboarding in multi site operations
What are the benefits of working with Diagnexia?
- Competitive salary with performance based annual increments.
- Healthcare benefits
- Competitive annual leave
- A true sense of meaning in your work by contributing to better patient outcomes.
- The opportunity to work alongside a world class high performing team in a hyper growth startup environment.
- A chance to work on exciting, challenging and unique projects.
- Regular performance feedback and significant career growth opportunities.
- A highly collaborative and supportive multi cultural team.
About the Company
Diagnexia, a subsidiary of Deciphex: Accelerating Certainty and Pioneering Pathology Services.
Diagnexia, a leading provider of pathology services, operates as a subsidiary of the parent company, Deciphex. Established in Dublin in 2017, Deciphex has rapidly expanded to become a global team of over 230 professionals, offering innovative software solutions to address the pathology gap in both research and clinical areas. With a mission to accelerate the drug development process and provide timely, accurate diagnoses for cancer patients, Deciphex has established a strong presence through its offices in Dublin, Exeter, Oxford and Chicago.
As part of the Deciphex family, Diagnexia leverages its expertise to provide cutting edge diagnostic solutions to healthcare organisations worldwide. Our cloud based platform enables hospitals to easily and rapidly send cases for a consultation to our team of expert subspecialists. We are dedicated to improving patient outcomes and helping healthcare organisations stay at the forefront of the industry.
We are software developers, clinical specialists, AI engineers, operations professionals and so much more, all working as one team to support our customers and patients. Our team culture is built on trust. We give our team the space they need to deliver results and the environment to ensure they can enjoy doing it.
We are looking for highly motivated individuals who are excited to take on challenges and value making a difference in their day to day work. This is a unique opportunity to make a difference in the emerging Digital Pathology field.
Diagnexia is an equal opportunities employer and we are committed to the principle of equality. All qualified applicants will be considered for employment without regard to age, race, religious beliefs, political views, gender identity, affectionate or sexual orientation, national origin, family or marital status (including pregnancy), disability, membership of the travelling community or any other classification protected by applicable law.
A copy of our Privacy Policy can be viewed here