Delivery & Performance Lead

Delivery & Performance Lead Employability
Location: (Apply online only) Lichfield Street, Walsall, WS1 1SE
Salary: £32,000 £35,000 per year
Hours: Monday to Friday, 9:00am 5:00pm (No weekends)
Contract: Full-time, Permanent

About the Role We are looking for a motivated and experienced Delivery & Performance Lead to support and develop a team of Employability Coaches helping people move closer to work and sustain employment.

This is a leadership role within a busy employability centre. You will work closely with the Centre Manager to improve coaching quality, support staff performance and ensure participants receive meaningful support to overcome barriers, build confidence and secure work.

You will act as the link between management and frontline coaches, helping teams deliver high-quality support to individuals who may be unemployed, lacking confidence, or facing challenges such as health, housing, or skills barriers.

What You ll Be Doing Team Leadership & Coaching Quality

• Lead, support and mentor a team of Employability Coaches
• Carry out 1-1 meetings, observations and coaching sessions
• Identify training needs and deliver development support
• Help staff manage caseloads effectively and confidently
• Improve performance, engagement and outcomes

Participant Support & Delivery

• Ensure participants receive structured and person-centred support
• Support staff working with both job-ready individuals and those with complex barriers
• Oversee action plans, progress reviews and engagement activity
• Act as an escalation point for complex cases (safeguarding, wellbeing, housing, etc.)

Performance & Operations

• Monitor activity levels, engagement and coaching standards
• Work with management to maintain compliance and quality standards
• Support audits, quality checks and documentation accuracy
• Coordinate schedules including 1-1s, group sessions and outreach activity

Employer & Partner Engagement

• Support relationships with employers and community partners
• Help participants move into work and progress toward employment
• Encourage job matching, vacancies and in-work support activity

What We re Looking For Essential:

• Experience supervising, mentoring or managing staff
• Background in employability, welfare-to-work, recruitment, training, education or support services
• Experience supporting individuals into employment or progression
• Strong organisational and communication skills
• Ability to analyse performance and improve results
• Confident handling complex or sensitive situations

Desirable:

• Advice & Guidance, Coaching or Leadership qualification
• Experience with safeguarding and supporting vulnerable individuals
• Knowledge of welfare-to-work or government funded programmes
• Experience working with employers or job matching

Skills & Behaviours

• Positive and motivational leadership style
• Strong problem-solving skills
• Resilient and solution-focused
• Excellent record keeping and attention to detail
• Commitment to equality, diversity and safeguarding

What You ll Get

• Salary £32,000 £35,000
• Monday Friday working hours (9am 5pm)
• No weekend work
• Supportive team environment
• Opportunity to develop leadership experience
• The chance to make a real impact in people s lives