Job Description
Develop clear, engaging customer proposals that align to business and technical requirements. Identify risks within scope and provide well informed recommendations on delivery models and work estimates, leveraging operational and troubleshooting insights where relevant. Review and refine proposal materials to ensure accuracy, impact, and competitive edge. Keep a pulse on emerging technologies, market trends, and competitor offerings to help shape our approach. Perform due diligence on solution designs to ensure feasibility, performance, supportability, and budget alignment. Participate in deep dive discussions to craft implementation designs tailored to customer ecosystems. Address customer questions with confidence, clarity, and a solutions oriented mindset, drawing on hands-on troubleshooting and production environment experience where applicable. Collaborate closely with internal teams, partners, and stakeholders to transfer knowledge and deliver successful outcomes. Build and grow opportunity pipelines by identifying upsell, cross sell, and value add opportunities. Support the sales cycle from opportunity through to closure, including forecast meetings and pipeline management. Document activities using internal tools and share best practices with peers. Develop strong relationships with customer technical teams to understand their environments, operational challenges, and support models, and map value effectively. Actively contribute to knowledge sharing and team collaboration. A first level technical degree or equivalent practical experience. 2-4 years of technical experience, ideally in IT presales, technical selling, or a customer facing technical support / support engineering role. Relevant industry certifications are a plus. Experience contributing to solution configurations, architecture discussions, demos, POCs, or complex troubleshooting and root cause analysis. A solid understanding of products, services, and solution domains, including modern "as a Service" (aaS) models and lifecycle support considerations. Strong communication skills-storytelling, active listening, and the ability to influence stakeholders. Confidence in presenting, whiteboarding, handling objections, and supporting customers in making informed decisions. Good commercial awareness: understanding the sales cycle, pipeline development, and how solutions link to business strategy. Hands on experience with relevant tools, technologies, or services, ideally gained through implementation, operations, or support environments. The ability to deliver demos and walkthroughs to customers and partners. Strong analytical, problem solving, project, and time management abilities. Experience working with customer incidents, escalations, SLAs, and production environments is highly valued. Knowledge of partner ecosystems and how to leverage them effectively.HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: . Hewlett Packard Enterprise Technology innovation that fosters business transformation.We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. 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