Store Manager, Primrose Hill, London (7317)

Save the Children UK has an exciting opportunity for a collaborative and influential retail leader to join us as our Store Manager in Primrose Hill, London, where you will lead one of our most iconic London shops - a fashion-forward destination known for its designer donations, vintage finds and curated aesthetic - inspiring a diverse volunteer team to deliver outstanding commercial results and community impact. About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard, delivering lasting results for millions of children, including those hardest to reach.

About the role

As Store Manager, you will lead one of our high-profile London shops - a large shop known for its designer donations, vintage fashion, art and antiques, and eclectic, fashion-forward offer. Located in an affluent and design-conscious area, this shop has built a reputation as a true destination store - even being featured in publications such as Vogue as one of London's best charity shops.

You will balance retail excellence with creativity and localism - maintaining the shop's strong reputation while driving income growth and expanding an already diverse volunteer team of 20+ individuals.

In this role, you will:

• Build, lead and inspire a diverse and motivated volunteer team, championing volunteer recruitment and development to ensure the shop thrives.
• Drive income and profitability by monitoring financial performance, identifying opportunities, and maximising every area of the business.
• Deliver retail excellence through effective day-to-day operational management, ensuring compliance, efficiency and high standards across the shop.
• Maintain and evolve the shop's distinctive, design-led proposition - translating local community trends into compelling product, merchandising and customer experience.
• Act as an ambassador for Save the Children UK within the local community, strengthening relationships and enhancing the shop's reputation as a destination charity retailer.
• Champion safeguarding, risk management and compliance, role modelling our values and creating a safe, inclusive environment for volunteers and customers alike.

About you

To be successful, it is important that you have:

• Proven leadership experience managing staff or volunteers in a retail or customer-facing environment (fashion or charity retail experience is highly desirable).
• A strong commercial mindset, with experience working to targets, analysing performance and adapting to drive results.
• Excellent customer service skills and the ability to create an engaging, welcoming in-store experience.
• Confidence using a range of IT systems, including MS Office and reporting or volunteer management platforms.
• The ability to build and maintain positive relationships with people from diverse backgrounds, motivating and inspiring others.
• A self-motivated, flexible and resilient approach, with the ability to work at pace in a dynamic retail environment.
• Commitment to Save the Children's vision, mission and values.

To learn more about the position, please review the How Our Shops Operate and Job Description in the attached Documents.

This role will be based on-site in the Primrose Hill, London shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working.

What we offer you: Our benefits package is extensive and generous, including:

• Competitive Pay - Our transparent pay policy ensures fair and equitable compensation.
• Generous Holidays - Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
• Pension & Life Assurance - Secure your future with excellent contributions.
• Employee Discounts - Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
• Maternity/Adoption Benefits - Get 21 weeks of full pay after just six months of employment.
• Paternity/Adoption Leave - Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
• Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion:

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.

Save the Children is committed to paying staff in a fair and equitable way and will benchmark all salary offers in line with the pay of existing staff. To see our full offer please visit this link: Save the Children Careers

Interview Expenses:

Candidates should note that unfortunately it is not our policy to reimburse expenses accrued when attending interviews at Save the Children UK unless you are requested to attend an interview in an alternative location to where the role is based.

Pre-employment Checks:

Any Employment with Save the Children UK will be subject to the following checks prior to your start date:

• a satisfactory police record check to include a Disclosure and Barring Service (DBS) check and/or an International Criminal Record Check (If applicable)
• receipt of satisfactory references
• proof of eligibility to work in the national location for this role

If you have any questions, we have an FAQ section here.

For anything else you can email us on:

Full time (flexible working options available)