Commercial, Rights & Business Affairs Executive - Extend Talent Pool PACKAGE DESCRIPTION Band C Salary between £28,000- £44,000 per annum based on knowledge and experience. London Weighting Allowance of £5319 also offered. The expected salary range for this role reflects internal benchmarking and external market insights. Location: London, Television Centre Contract type: Permanent Working Pattern: This is a hybrid role and the successful candidate will balance office working with home working ABOUT BBC STUDIOS BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe. We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III. The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena. From BAFTAs to RTS Awards, BBC Studios is Britain's most awarded production company and the only producer with three of the top ten shows on IMDB; we're the home of the widest-read English language news website in the world; and the UK's largest distributor of British content. TALENT POOL This talent pool is an opportunity for Senior Commercial, Rights Business Affairs Managers interested in working with us. It isn't a live role and doesn't guarantee you will end up working with us. Talent pools are a chance for us to identify, meet and collate talent so that we can move more quickly and efficiently when opportunities come up. You don't have to be available now to apply. You may be working in another role but thinking about a move when the right thing comes up, or perhaps you've always wanted to work for BBC Studios. This talent pool is a chance for us to engage with those who want to work with us now or in the future. If you are selected our Talent Acquisition team will invite you for a screening call, after that you will be invited to join the talent pool which means you will be considered if/when suitable opportunities come up. When we're looking to hire we may approach individuals from the talent pool directly if they have the specific skills and experience required. On other occasions we will send roles to the whole group, or if we feel we need a wider reach, advertise publicly through BBC Careers (those in the talent pool will be welcome to apply). If you are informed about an opportunity via the talent pool you will still need to attend an interview or assessment for the role, and most likely enter into a competitive process with other candidates. Ultimately, this is an opportunity to start a conversation with us. We've carved out dedicated time to read applications and speak with candidates, so if you're keen to work with us, now's the time to let us know. EXTEND This talent pool is advertised as part of our BBC Extend programme for disabled people. To apply, you should identify as deaf, disabled or neurodivergent and must meet either: the definition of disability in the Equality Act (2010), or the definition of disability in the Disability Discrimination Act (1995) if applying in Northern Ireland. You're broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities. This definition includes both apparent and non-apparent conditions and impairments, and medical conditions such as Cancer, HIV or Multiple Sclerosis. We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process, or have any questions about our BBC Extend programme, please contact the BBC Extend team. The BBC are fully committed to providing workplace adjustments to help eliminate barriers in the workplace that disabled people face. To do this, we have our own dedicated BBC Access and Disability Service that provides assessments and support throughout employment with us. If you are successful in applying for this role and require workplace adjustments, we will work with you to get your adjustments in place. For more information on BBC Extend, please visit the BBC Extend webpage (Extend Code: EX2324). THE ROLE Step into the world of BBC Studios, where every working day is as unique as it is rewarding. A commercial Rights & Business Affairs Executive you will play a crucial role by providing legal expertise, support and strong negotiating skills, it is a unique role that will allow you to work on a variety of projects and collaborate within teams within the organisation. MAIN RESPONSIBILITIES Offering comprehensive support in drafting, negotiation and contract management for a wide range of productions and development agreements. Advising on issues including contract terms, foreign production shoots and employment of foreign artists, copyright clearance, framework agreements and contributor fees. Ensuring the necessary rights are acquired for primary and secondary programme exploitation as required. Working closely and collaboratively with various departments and be a trusted advisor to them. Building and maintaining effective and collaborative working relationships both internally (including Commissioning, Editorial Policy, other legal and business affairs teams and BBC Studios Distribution) and externally. Ensuring that BBC Studios' policies and standards are adhered to and translated into compliant deals with a pan BBC approach. Assisting with mitigating legal, contractual and business affairs risk and managing brand and IP protection. Using software as required to manage and produce contractual documentation and ensure accurate and current record keeping. WHAT DOES IT TAKE? Experience of negotiating contracts. A business oriented and commercial approach which enables a quick response to market changes. A proven track record of having managed and/or delivered projects to deadlines. Adaptable ability to examine and summarise complex data. An informed and broad interest in broadcasting and media as well as knowledge of current market intelligence and global media trends. DESIRABLE Business affairs experience in the television, radio and/or digital media industry would be an advantage. Legal education or qualifications are not essential but would be an advantage. REASONABLE ADJUSTMENTS We are proud to share that we are a Level 2 Disability Confident Employer and if you require any reasonable adjustments in order to apply please contact us on Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct employment screening checks which include reference checks, eligibility to work checks, and if applicable to the role, safeguarding and adverse media/social media checks. Any offer made is conditional on these checks being satisfactory. Redeployment The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Life at BBC Studios • A flexible 35 hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days. • Defined pension (up to 10% employer contributions). • Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit. • BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group's science based Net Zero targets here. • Career development in a values led purpose driven culture. You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:
Mar 06, 2026
Full time
Commercial, Rights & Business Affairs Executive - Extend Talent Pool PACKAGE DESCRIPTION Band C Salary between £28,000- £44,000 per annum based on knowledge and experience. London Weighting Allowance of £5319 also offered. The expected salary range for this role reflects internal benchmarking and external market insights. Location: London, Television Centre Contract type: Permanent Working Pattern: This is a hybrid role and the successful candidate will balance office working with home working ABOUT BBC STUDIOS BBC Studios is a world-renowned content studio and channels & streaming business, powered by British creativity, with a reach that touches audiences in every corner of the globe. We work with outstanding creative talent who are responsible for platform-defining shows from Strictly Come Dancing to Bluey, Prehistoric Planet to Planet Earth III. The range and quality of our content is unsurpassed, creating critical and commercial successes and global phenomena. From BAFTAs to RTS Awards, BBC Studios is Britain's most awarded production company and the only producer with three of the top ten shows on IMDB; we're the home of the widest-read English language news website in the world; and the UK's largest distributor of British content. TALENT POOL This talent pool is an opportunity for Senior Commercial, Rights Business Affairs Managers interested in working with us. It isn't a live role and doesn't guarantee you will end up working with us. Talent pools are a chance for us to identify, meet and collate talent so that we can move more quickly and efficiently when opportunities come up. You don't have to be available now to apply. You may be working in another role but thinking about a move when the right thing comes up, or perhaps you've always wanted to work for BBC Studios. This talent pool is a chance for us to engage with those who want to work with us now or in the future. If you are selected our Talent Acquisition team will invite you for a screening call, after that you will be invited to join the talent pool which means you will be considered if/when suitable opportunities come up. When we're looking to hire we may approach individuals from the talent pool directly if they have the specific skills and experience required. On other occasions we will send roles to the whole group, or if we feel we need a wider reach, advertise publicly through BBC Careers (those in the talent pool will be welcome to apply). If you are informed about an opportunity via the talent pool you will still need to attend an interview or assessment for the role, and most likely enter into a competitive process with other candidates. Ultimately, this is an opportunity to start a conversation with us. We've carved out dedicated time to read applications and speak with candidates, so if you're keen to work with us, now's the time to let us know. EXTEND This talent pool is advertised as part of our BBC Extend programme for disabled people. To apply, you should identify as deaf, disabled or neurodivergent and must meet either: the definition of disability in the Equality Act (2010), or the definition of disability in the Disability Discrimination Act (1995) if applying in Northern Ireland. You're broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities. This definition includes both apparent and non-apparent conditions and impairments, and medical conditions such as Cancer, HIV or Multiple Sclerosis. We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process, or have any questions about our BBC Extend programme, please contact the BBC Extend team. The BBC are fully committed to providing workplace adjustments to help eliminate barriers in the workplace that disabled people face. To do this, we have our own dedicated BBC Access and Disability Service that provides assessments and support throughout employment with us. If you are successful in applying for this role and require workplace adjustments, we will work with you to get your adjustments in place. For more information on BBC Extend, please visit the BBC Extend webpage (Extend Code: EX2324). THE ROLE Step into the world of BBC Studios, where every working day is as unique as it is rewarding. A commercial Rights & Business Affairs Executive you will play a crucial role by providing legal expertise, support and strong negotiating skills, it is a unique role that will allow you to work on a variety of projects and collaborate within teams within the organisation. MAIN RESPONSIBILITIES Offering comprehensive support in drafting, negotiation and contract management for a wide range of productions and development agreements. Advising on issues including contract terms, foreign production shoots and employment of foreign artists, copyright clearance, framework agreements and contributor fees. Ensuring the necessary rights are acquired for primary and secondary programme exploitation as required. Working closely and collaboratively with various departments and be a trusted advisor to them. Building and maintaining effective and collaborative working relationships both internally (including Commissioning, Editorial Policy, other legal and business affairs teams and BBC Studios Distribution) and externally. Ensuring that BBC Studios' policies and standards are adhered to and translated into compliant deals with a pan BBC approach. Assisting with mitigating legal, contractual and business affairs risk and managing brand and IP protection. Using software as required to manage and produce contractual documentation and ensure accurate and current record keeping. WHAT DOES IT TAKE? Experience of negotiating contracts. A business oriented and commercial approach which enables a quick response to market changes. A proven track record of having managed and/or delivered projects to deadlines. Adaptable ability to examine and summarise complex data. An informed and broad interest in broadcasting and media as well as knowledge of current market intelligence and global media trends. DESIRABLE Business affairs experience in the television, radio and/or digital media industry would be an advantage. Legal education or qualifications are not essential but would be an advantage. REASONABLE ADJUSTMENTS We are proud to share that we are a Level 2 Disability Confident Employer and if you require any reasonable adjustments in order to apply please contact us on Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct employment screening checks which include reference checks, eligibility to work checks, and if applicable to the role, safeguarding and adverse media/social media checks. Any offer made is conditional on these checks being satisfactory. Redeployment The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Life at BBC Studios • A flexible 35 hour working week with 26 days annual leave (plus bank holidays) and the option to buy an extra five days. • Defined pension (up to 10% employer contributions). • Caring and parenting support, 24/7 remote GP access, life assurance and accident benefit. • BBC Studios is a world leader in operating sustainably both on and off screen. Find out more about BBC Group's science based Net Zero targets here. • Career development in a values led purpose driven culture. You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Mar 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Location Cheltenham, London, Manchester About the job Job summary About Us GCHQ is the nation's intelligence, cyber and security agency. We work to make the UK the safest place to live and work online; connect the national security community securely; and provide insights and counter threats through SIGINT and effects. Our people work closely with MI5 and MI6 as well as defence, international, and industry partners across a variety of locations, with major hubs in Cheltenham, London and Manchester as well as other sites in the UK and overseas. We live by the values of ingenuity, integrity, impact and teamwork as we work to keep the UK safe, resilient and prosperous in an uncertain world. A role with us means you will do unique and challenging work in a supportive environment, making a meaningful difference to national security. Job description About the Role The UK Intelligence Community (UKIC) is seeking an outstanding Chief Information Security Officer (CISO) to lead cyber security and information governance across some of the nation's most sensitive missions. Accountable to the UKIC Infosec Director, this is one of the most high-profile technical leadership roles in government, shaping the strategic direction of information security to protect the UK against the most capable and persistent adversaries. The successful candidate will ensure operational resilience and secure innovation in support of national intelligence objectives, delivering results in a highly complex and rapidly evolving environment. As CISO, you will work with colleagues to set and implement the organisation's cyber and information security strategy, striking the right balance between capability, acceptable risk and technological progress. You will integrate security governance into a complex set of cross agency organisational decision-making, forums ensuring that information risks are managed effectively and proportionately, and that security is embedded at every level. This includes advising executive boards and senior leaders on the potential implications of major programmes, and guiding the organisations in safely embracing innovation and digital transformation. You will be responsible for designing and leading the UKIC's end-to-end risk management framework. This includes defining and tracking cybersecurity KPIs, producing regular reports for senior stakeholders, conducting organisation-wide risk assessments and overseeing vulnerability management to ensure compliance with relevant frameworks. You will be responsible for designing incident response and business continuity strategies and ensuring they are implemented by business areas. Your leadership will be central to developing sustainable security budgets and resourcing strategies that ensure capabilities remain strong in the face of emerging threats. This role demands exceptional communication skills and the ability to influence at the highest levels of government. You must be confident presenting complex security concepts to both technical and non-technical audiences, including boards, ministers and cross-government stakeholders. You will draw on significant experience delivering robust security strategies in complex organisations and demonstrate deep knowledge of cyber threat landscapes, risk management practices and modern security technologies. International relationships are a critical element of this role, so familiarity working with key allied governments would be valuable. You should bring expertise in securing cloud environments and emerging technologies within digital transformation programmes, alongside a strong understanding of regulatory compliance frameworks such as NIST, ISO 27001, GDPR and GovS 007. Professional certifications such as CISSP, CISM or CCISO are highly desirable. A proven track record in embedding a positive security culture, mentoring high-performing teams and managing supplier security will be critical to your success. This is a unique opportunity to take on one of the most influential cyber security leadership roles in the UK. Protecting the nation's intelligence capabilities requires vision, strategic acumen and operational excellence. If you are ready to take on this challenge, and have the skills, integrity and commitment to safeguard national security, we invite you to join us in delivering a secure future for UK intelligence. The role can be based in Cheltenham, Manchester or London, with a regular presence required in those locations. The ability to undertake occasional international travel is desirable. Key Responsibilities Develop, maintain and articulate a clear understanding of the cyber and information security risks inherent across the whole organisation in order to provide assurance to the UKIC Group Senior information risk owner (SIRO). Create and implement information security strategy which supports the organisation in determining the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress. Ensure an effective cyber and information security governance framework that is integrated with overall organisational governance. Define and track cybersecurity KPIs, producing regular executive and board level reports on security posture. Enable the organisation to innovate safely by advising senior leadership on the potential risks and implications of major decisions that impact information security. Oversee the creation and implementation of relevant policies and standards which ensure effective information risk management. Identify and deliver opportunities for improvement of the security operations function to ensure timely detection and response to security incidents. Lead and mentor high performing information security professionals, fostering a culture of professional development. Play a leading role in multiple Technical and programme boards. Work closely with stakeholders from across the UK Intelligence Community to ensure an end-to-end approach to cyber security and ensure that cyber security is embedded at all levels. Person specification Essential Criteria, qualifications and experience Exceptional communication skills, with the ability to present complex security concepts to both technical and non-technical stakeholders at all levels. Proven experience developing and implementing information security strategies and policies within a complex organisation. In-depth understanding of cybersecurity threats, technologies and risk management practices. One or more professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) or Certified Chief Information Security Officer (CCISO). Deep understanding of cloud security. Experience leading an operational cyber security function, or the delivery of cyber security capabilities. Extensive knowledge of relevant public and private sector cyber security practice.
Mar 06, 2026
Full time
Location Cheltenham, London, Manchester About the job Job summary About Us GCHQ is the nation's intelligence, cyber and security agency. We work to make the UK the safest place to live and work online; connect the national security community securely; and provide insights and counter threats through SIGINT and effects. Our people work closely with MI5 and MI6 as well as defence, international, and industry partners across a variety of locations, with major hubs in Cheltenham, London and Manchester as well as other sites in the UK and overseas. We live by the values of ingenuity, integrity, impact and teamwork as we work to keep the UK safe, resilient and prosperous in an uncertain world. A role with us means you will do unique and challenging work in a supportive environment, making a meaningful difference to national security. Job description About the Role The UK Intelligence Community (UKIC) is seeking an outstanding Chief Information Security Officer (CISO) to lead cyber security and information governance across some of the nation's most sensitive missions. Accountable to the UKIC Infosec Director, this is one of the most high-profile technical leadership roles in government, shaping the strategic direction of information security to protect the UK against the most capable and persistent adversaries. The successful candidate will ensure operational resilience and secure innovation in support of national intelligence objectives, delivering results in a highly complex and rapidly evolving environment. As CISO, you will work with colleagues to set and implement the organisation's cyber and information security strategy, striking the right balance between capability, acceptable risk and technological progress. You will integrate security governance into a complex set of cross agency organisational decision-making, forums ensuring that information risks are managed effectively and proportionately, and that security is embedded at every level. This includes advising executive boards and senior leaders on the potential implications of major programmes, and guiding the organisations in safely embracing innovation and digital transformation. You will be responsible for designing and leading the UKIC's end-to-end risk management framework. This includes defining and tracking cybersecurity KPIs, producing regular reports for senior stakeholders, conducting organisation-wide risk assessments and overseeing vulnerability management to ensure compliance with relevant frameworks. You will be responsible for designing incident response and business continuity strategies and ensuring they are implemented by business areas. Your leadership will be central to developing sustainable security budgets and resourcing strategies that ensure capabilities remain strong in the face of emerging threats. This role demands exceptional communication skills and the ability to influence at the highest levels of government. You must be confident presenting complex security concepts to both technical and non-technical audiences, including boards, ministers and cross-government stakeholders. You will draw on significant experience delivering robust security strategies in complex organisations and demonstrate deep knowledge of cyber threat landscapes, risk management practices and modern security technologies. International relationships are a critical element of this role, so familiarity working with key allied governments would be valuable. You should bring expertise in securing cloud environments and emerging technologies within digital transformation programmes, alongside a strong understanding of regulatory compliance frameworks such as NIST, ISO 27001, GDPR and GovS 007. Professional certifications such as CISSP, CISM or CCISO are highly desirable. A proven track record in embedding a positive security culture, mentoring high-performing teams and managing supplier security will be critical to your success. This is a unique opportunity to take on one of the most influential cyber security leadership roles in the UK. Protecting the nation's intelligence capabilities requires vision, strategic acumen and operational excellence. If you are ready to take on this challenge, and have the skills, integrity and commitment to safeguard national security, we invite you to join us in delivering a secure future for UK intelligence. The role can be based in Cheltenham, Manchester or London, with a regular presence required in those locations. The ability to undertake occasional international travel is desirable. Key Responsibilities Develop, maintain and articulate a clear understanding of the cyber and information security risks inherent across the whole organisation in order to provide assurance to the UKIC Group Senior information risk owner (SIRO). Create and implement information security strategy which supports the organisation in determining the right balance between the organisation's cyber and information security capabilities, acceptable level of risk and speed of technology progress. Ensure an effective cyber and information security governance framework that is integrated with overall organisational governance. Define and track cybersecurity KPIs, producing regular executive and board level reports on security posture. Enable the organisation to innovate safely by advising senior leadership on the potential risks and implications of major decisions that impact information security. Oversee the creation and implementation of relevant policies and standards which ensure effective information risk management. Identify and deliver opportunities for improvement of the security operations function to ensure timely detection and response to security incidents. Lead and mentor high performing information security professionals, fostering a culture of professional development. Play a leading role in multiple Technical and programme boards. Work closely with stakeholders from across the UK Intelligence Community to ensure an end-to-end approach to cyber security and ensure that cyber security is embedded at all levels. Person specification Essential Criteria, qualifications and experience Exceptional communication skills, with the ability to present complex security concepts to both technical and non-technical stakeholders at all levels. Proven experience developing and implementing information security strategies and policies within a complex organisation. In-depth understanding of cybersecurity threats, technologies and risk management practices. One or more professional certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM) or Certified Chief Information Security Officer (CCISO). Deep understanding of cloud security. Experience leading an operational cyber security function, or the delivery of cyber security capabilities. Extensive knowledge of relevant public and private sector cyber security practice.
Paid Search Account Director (PPC) We're partnering with one of the world's leading media agencies, currently expanding following multiple high-profile client wins. They are now recruiting a Paid Search Account Director (PPC) to join their Manchester City Centre team. This is a standout opportunity to work with globally recognised, industry-leading brands, delivering award-winning, world-class campaigns. The agency is renowned for its exceptional culture, strong investment in people, and one of the most compelling progression pathways in the market. The Role: As a Paid Search Account Director , you will lead the strategic planning, activation, and optimisation of paid search activity across a portfolio of key accounts. Key responsibilities include: Owning paid search strategy and performance across Google Ads, Microsoft Ads, and ideally Search Ads 360 Acting as the senior activation lead, ensuring campaigns are delivered to brief, on time, and within budget Providing clients with actionable insights, demonstrating a deep understanding of the paid search landscape and its commercial impact Leading, mentoring, and developing junior team members, managing workloads and delivery standards Supporting the Director and Partner with recruitment, interviewing, and team growth What We're Looking For Extensive experience in paid search campaign setup, management, optimisation, and reporting Strong understanding of both the strategic and tactical applications of paid search within a wider digital marketing ecosystem Proven experience in stakeholder management, project delivery, and people leadership Ability to lead hybrid teams across multiple markets A leadership style that creates an open, trust-led environment balancing people and client experience What's on Offer 40,000 - 45,000 salary + excellent benefits Hybrid working (3 days office / 2 days WFH) A stunning, world-class Manchester City Centre office Clear progression and exposure to some of the world's most exciting global brands This role is ideal for a Senior PPC / Paid Search Manager ready to step up, or an existing Paid Search Account Director looking to elevate their experience within a truly global agency. If this sounds like your next career move, please contact Stuart Nicholson at KRG for further details.
Mar 06, 2026
Full time
Paid Search Account Director (PPC) We're partnering with one of the world's leading media agencies, currently expanding following multiple high-profile client wins. They are now recruiting a Paid Search Account Director (PPC) to join their Manchester City Centre team. This is a standout opportunity to work with globally recognised, industry-leading brands, delivering award-winning, world-class campaigns. The agency is renowned for its exceptional culture, strong investment in people, and one of the most compelling progression pathways in the market. The Role: As a Paid Search Account Director , you will lead the strategic planning, activation, and optimisation of paid search activity across a portfolio of key accounts. Key responsibilities include: Owning paid search strategy and performance across Google Ads, Microsoft Ads, and ideally Search Ads 360 Acting as the senior activation lead, ensuring campaigns are delivered to brief, on time, and within budget Providing clients with actionable insights, demonstrating a deep understanding of the paid search landscape and its commercial impact Leading, mentoring, and developing junior team members, managing workloads and delivery standards Supporting the Director and Partner with recruitment, interviewing, and team growth What We're Looking For Extensive experience in paid search campaign setup, management, optimisation, and reporting Strong understanding of both the strategic and tactical applications of paid search within a wider digital marketing ecosystem Proven experience in stakeholder management, project delivery, and people leadership Ability to lead hybrid teams across multiple markets A leadership style that creates an open, trust-led environment balancing people and client experience What's on Offer 40,000 - 45,000 salary + excellent benefits Hybrid working (3 days office / 2 days WFH) A stunning, world-class Manchester City Centre office Clear progression and exposure to some of the world's most exciting global brands This role is ideal for a Senior PPC / Paid Search Manager ready to step up, or an existing Paid Search Account Director looking to elevate their experience within a truly global agency. If this sounds like your next career move, please contact Stuart Nicholson at KRG for further details.
Project Management Technical Director / Project Director- PMCM CI&U Birmingham, West Midlands, United Kingdom Hertford, Hertfordshire, United Kingdom Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. Who We Are WSP is a global leader in engineering and professional services, delivering innovative solutions that shape communities and advance society. With over 75,000 employees worldwide, WSP combines technical excellence with a commitment to sustainability, diversity, and inclusion. Our award winning culture empowers professionals to tackle complex challenges and create a better future. What is PMCM Project, Commercial & Programme Management (PMCM) at WSP ensures successful project delivery through integrated management of scope, cost, schedule, and risk. Our team of over 400 professionals support clients from concept to completion, applying structured methodologies and digital tools to deliver resilient, efficient infrastructure. This team's current projects range from major highways, rail and light rail, urban infrastructure, civils, energy, flood, water, wind, carbon capture, nuclear, defence and large scale utilities projects. We are looking to strengthen our NEC ECC PM team in supporting all of these sectors with openings in project management at various levels across the UK. A little more about your role As a Project Director / Project Management Technical Director, you will play a pivotal leadership role within a rapidly growing Project Management, Programme Management and Construction Management (PMCM) business. You will provide strategic direction and oversight across major, complex programmes, while shaping, growing, and developing high performing project management teams across our sectors. You will be accountable for building organisational capability - setting standards, developing talent pipelines, and creating a strong culture of collaboration, performance, and professional excellence. Alongside senior project delivery accountability, you will act as a trusted adviser to clients, strengthening long term relationships, identifying growth opportunities, and expanding our project management and advisory offering, particularly in support of net zero and sustainability ambitions. Working closely with clients, senior stakeholders, and multidisciplinary leaders across project management, programme management, design, risk, PMO, cost and carbon management, planning, and information management, you will balance strategic leadership with hands on oversight of complex commissions. What we are looking for We are seeking a highly credible, values driven leader with a strong track record of building, leading, and scaling teams, combined with deep technical and commercial expertise. You will bring: Recognised project management qualifications (PMP, APM, PRINCE2 or equivalent) and extensive experience leading large scale, multidisciplinary infrastructure programmes, ideally across multiple sectors. Proven leadership at scale, including line management of senior project managers, team leaders and emerging talent, with demonstrable experience in coaching, mentoring, performance management, and developing future leaders. Exceptional stakeholder and client leadership skills, with the ability to operate at executive level, build trusted long term relationships, and position the business as a partner of choice. Strong commercial and business acumen, including responsibility for portfolio performance, cost and margin management, budget forecasting, and NEC3/4 ECC contract leadership (accreditation desirable), alongside experience overseeing change management and governance frameworks. Strategic resource and capability management expertise, including workforce planning, resource forecasting, and shaping organisational structures to support sustainable growth. The confidence and authority to set direction, challenge the status quo, and drive innovation, while consistently delivering high quality outcomes against demanding client and business KPIs. A clear commitment to professional development, sustainability, and positive impact within the civil infrastructure and construction sectors, alongside active contribution to WSP's wider strategic initiatives. A degree in a relevant technical discipline (civil engineering, project/construction management) or an equivalent combination of qualifications and significant relevant experience. Chartered status or a well advanced path to chartership, with current membership of relevant professional institutions (e.g. APM, MRICS, MCCIOB, MCIHT, CEng, MAPM, MICE) or equivalent experience, is highly desirable. Imagine a better future for you and a better future for us all. Join our close knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can.Apply today. Job Info Job Identification 79515 Posting Date 02/02/2026, 10:20 AM About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Mar 06, 2026
Full time
Project Management Technical Director / Project Director- PMCM CI&U Birmingham, West Midlands, United Kingdom Hertford, Hertfordshire, United Kingdom Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. Who We Are WSP is a global leader in engineering and professional services, delivering innovative solutions that shape communities and advance society. With over 75,000 employees worldwide, WSP combines technical excellence with a commitment to sustainability, diversity, and inclusion. Our award winning culture empowers professionals to tackle complex challenges and create a better future. What is PMCM Project, Commercial & Programme Management (PMCM) at WSP ensures successful project delivery through integrated management of scope, cost, schedule, and risk. Our team of over 400 professionals support clients from concept to completion, applying structured methodologies and digital tools to deliver resilient, efficient infrastructure. This team's current projects range from major highways, rail and light rail, urban infrastructure, civils, energy, flood, water, wind, carbon capture, nuclear, defence and large scale utilities projects. We are looking to strengthen our NEC ECC PM team in supporting all of these sectors with openings in project management at various levels across the UK. A little more about your role As a Project Director / Project Management Technical Director, you will play a pivotal leadership role within a rapidly growing Project Management, Programme Management and Construction Management (PMCM) business. You will provide strategic direction and oversight across major, complex programmes, while shaping, growing, and developing high performing project management teams across our sectors. You will be accountable for building organisational capability - setting standards, developing talent pipelines, and creating a strong culture of collaboration, performance, and professional excellence. Alongside senior project delivery accountability, you will act as a trusted adviser to clients, strengthening long term relationships, identifying growth opportunities, and expanding our project management and advisory offering, particularly in support of net zero and sustainability ambitions. Working closely with clients, senior stakeholders, and multidisciplinary leaders across project management, programme management, design, risk, PMO, cost and carbon management, planning, and information management, you will balance strategic leadership with hands on oversight of complex commissions. What we are looking for We are seeking a highly credible, values driven leader with a strong track record of building, leading, and scaling teams, combined with deep technical and commercial expertise. You will bring: Recognised project management qualifications (PMP, APM, PRINCE2 or equivalent) and extensive experience leading large scale, multidisciplinary infrastructure programmes, ideally across multiple sectors. Proven leadership at scale, including line management of senior project managers, team leaders and emerging talent, with demonstrable experience in coaching, mentoring, performance management, and developing future leaders. Exceptional stakeholder and client leadership skills, with the ability to operate at executive level, build trusted long term relationships, and position the business as a partner of choice. Strong commercial and business acumen, including responsibility for portfolio performance, cost and margin management, budget forecasting, and NEC3/4 ECC contract leadership (accreditation desirable), alongside experience overseeing change management and governance frameworks. Strategic resource and capability management expertise, including workforce planning, resource forecasting, and shaping organisational structures to support sustainable growth. The confidence and authority to set direction, challenge the status quo, and drive innovation, while consistently delivering high quality outcomes against demanding client and business KPIs. A clear commitment to professional development, sustainability, and positive impact within the civil infrastructure and construction sectors, alongside active contribution to WSP's wider strategic initiatives. A degree in a relevant technical discipline (civil engineering, project/construction management) or an equivalent combination of qualifications and significant relevant experience. Chartered status or a well advanced path to chartership, with current membership of relevant professional institutions (e.g. APM, MRICS, MCCIOB, MCIHT, CEng, MAPM, MICE) or equivalent experience, is highly desirable. Imagine a better future for you and a better future for us all. Join our close knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can.Apply today. Job Info Job Identification 79515 Posting Date 02/02/2026, 10:20 AM About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview If you love turning complex ad tech ecosystems into elegant, scalable solutions - and you get a buzz from building foundations that power smarter marketing - this role has your name on it. We're looking for an Ad Tech & Data Manager to lead Ad Technology and Audience Strategy across a diverse portfolio of global clients spanning luxury, hospitality, travel, and FMCG sectors. You'll sit at the intersection of technology, data, and activation, helping teams unlock performance today while building future-proofed capabilities for tomorrow. This is a hands on, delivery focused role for someone who enjoys owning the detail and the bigger picture - from platform setup and governance to audience strategy and roadmap leadership. Why this role? This is a chance to play a pivotal role in shaping how world class brands across luxury, hospitality, travel, and FMCG activate data and technology at scale. You'll have real ownership, real influence, and the opportunity to build systems and standards that make a lasting impact. Responsibilities What you'll be doing Owning the Ad Tech foundation You'll take the lead on ad tech strategy and operations, ensuring platforms, tagging, identity, and verification are robust, consistent, and ready to scale across markets and channels. You'll: Own and evolve the ad tech roadmap, prioritising initiatives that unlock performance, efficiency, and governance Translate ambiguity into clear plans - defining workstreams, timelines, owners, risks, and trade offs Build and maintain tagging and asset inventories, with strong QA and documentation standards Set and govern verification standards, from partner setup to ongoing benchmarking Support DSP and ad tech consolidation programmes Oversee correct setup and governance across ad servers, DSPs, and social platforms Lead vendor assessments, pilots, and rollouts, creating enablement materials that drive adoption Develop playbooks, run training sessions, and empower activation teams with repeatable best practice Driving smarter data and audience activation You'll help teams move beyond one off targeting to scalable, reusable audience strategies by: Defining clear audience management standards, including taxonomy and segmentation principles Providing guidance on the use of 1st, 2nd, and 3rd party data across platforms and use cases Supporting teams to build, activate, and optimise audience segments in platform Contributing to CDP and first party data activation workstreams Qualifications What you'll bring You're confident navigating the digital advertising ecosystem and understand how the pieces fit together. You likely have: Strong knowledge of ad servers, DSPs, search, identity, and measurement platforms Hands on experience with ad serving or activation platforms, ideally within Google Marketing Platform (e.g. CM360, DV360) Solid experience with tagging, tracking QA, and data quality governance Proven project management skills across multiple workstreams and senior stakeholders The ability to clearly communicate recommendations and progress through decks, docs, and working sessions Confidence producing runbooks, governance frameworks, and stakeholder ready updates Familiarity with identity and privacy safe data activation solutions Experience working across multiple markets or within global local operating models Ready to build what's next? If you're excited by the idea of leading ad tech and data strategy, partnering with brilliant teams, and shaping how modern marketing works - we'd love to hear from you. Apply now and let's start the conversation. Additional Information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS Two additional days of paid leave to step away from your usual day to day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Mar 06, 2026
Full time
Company Description We are the ROI agency, apositionwe haveproudlyheld trueto since 2005. Our more than 6,000specialistsacross95marketsofferunparalleledcapabilitiesinMedia,Data,Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients'businesses. Over the years, we have evolved our definitionof ROI, as it has changed with the ever- complicatedcommunicationslandscape.ROI isnolongersimplyaboutthemost efficient planning, buying and reporting of media. Yes,ROIisaboutdeliveringReturnonInvestment;butit'salsoaboutgoingbeyondtodelivera ReturnonImaginationandmoreintegratedexperiencesthatinspireGrowth.Top-linegrowth forourclients'businesses,growthforourpeopleandgrowthforourculture. Poweredbyourbest-in-classproprietarytoolsanddata,ourworkspansthefullspectrumof media communications, from analytics, data and technology to performance marketing, content and superior trading. ThisbreadthmeanswedeliverInsightthatliesattheintersectionofconsumer,category,and brand, attributing every budget to stronger business outcomes. Itmeanswedelivermorecreativemediasolutionsthatbringtogetherbest-in-classstrategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients. Itmeansweadoptnewdataanalyticsandvalueoptimisationtechniqueswhilebuilding relationshipswithsomeoftheworld'smostexcitingstart-ups.Weleverageover30yearsof media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients. AtZenith,weultimatelyseekoutamoremeaningfulkindofROI. Ouruniquewayofthinking inspiresgrowth for some of theworld's leadingbrands,includingCoty,Electrolux,Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt,TikTok and Verizon. Overview If you love turning complex ad tech ecosystems into elegant, scalable solutions - and you get a buzz from building foundations that power smarter marketing - this role has your name on it. We're looking for an Ad Tech & Data Manager to lead Ad Technology and Audience Strategy across a diverse portfolio of global clients spanning luxury, hospitality, travel, and FMCG sectors. You'll sit at the intersection of technology, data, and activation, helping teams unlock performance today while building future-proofed capabilities for tomorrow. This is a hands on, delivery focused role for someone who enjoys owning the detail and the bigger picture - from platform setup and governance to audience strategy and roadmap leadership. Why this role? This is a chance to play a pivotal role in shaping how world class brands across luxury, hospitality, travel, and FMCG activate data and technology at scale. You'll have real ownership, real influence, and the opportunity to build systems and standards that make a lasting impact. Responsibilities What you'll be doing Owning the Ad Tech foundation You'll take the lead on ad tech strategy and operations, ensuring platforms, tagging, identity, and verification are robust, consistent, and ready to scale across markets and channels. You'll: Own and evolve the ad tech roadmap, prioritising initiatives that unlock performance, efficiency, and governance Translate ambiguity into clear plans - defining workstreams, timelines, owners, risks, and trade offs Build and maintain tagging and asset inventories, with strong QA and documentation standards Set and govern verification standards, from partner setup to ongoing benchmarking Support DSP and ad tech consolidation programmes Oversee correct setup and governance across ad servers, DSPs, and social platforms Lead vendor assessments, pilots, and rollouts, creating enablement materials that drive adoption Develop playbooks, run training sessions, and empower activation teams with repeatable best practice Driving smarter data and audience activation You'll help teams move beyond one off targeting to scalable, reusable audience strategies by: Defining clear audience management standards, including taxonomy and segmentation principles Providing guidance on the use of 1st, 2nd, and 3rd party data across platforms and use cases Supporting teams to build, activate, and optimise audience segments in platform Contributing to CDP and first party data activation workstreams Qualifications What you'll bring You're confident navigating the digital advertising ecosystem and understand how the pieces fit together. You likely have: Strong knowledge of ad servers, DSPs, search, identity, and measurement platforms Hands on experience with ad serving or activation platforms, ideally within Google Marketing Platform (e.g. CM360, DV360) Solid experience with tagging, tracking QA, and data quality governance Proven project management skills across multiple workstreams and senior stakeholders The ability to clearly communicate recommendations and progress through decks, docs, and working sessions Confidence producing runbooks, governance frameworks, and stakeholder ready updates Familiarity with identity and privacy safe data activation solutions Experience working across multiple markets or within global local operating models Ready to build what's next? If you're excited by the idea of leading ad tech and data strategy, partnering with brilliant teams, and shaping how modern marketing works - we'd love to hear from you. Apply now and let's start the conversation. Additional Information Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS Two additional days of paid leave to step away from your usual day to day work and create time to focus on your well being and self care. BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
About the COOL Company At the COOL company, we believe in creating a win-win environment where everyone benefits. We are committed to ensuring users, publishers, franchisees, and advertisers all have a better experience and achieve more than they ever thought possible through our innovation, advanced AI, groundbreaking advertising technology, and teams of inspired experts. Our every move, expansion, acquisition, and upgrade is done to provide that better experience for an ever-growing list of satisfied clients and users all over the world. COOL Media Product Offerings COOL Media products under the COOL company include DCO & Creative Automation, a data-driven, creative ad server capable of personalizing, automating, measuring, and optimizing digital ads and placements for advertisers; Franchise & Multi-Location, a complete advertising management platform for franchise and network businesses; Media & Attribution, a managed service solution for agencies and brands to reach and measure audiences; Publisher Experiences, a premier SSP and engagement platform for publishers; and Supply-Side Platform, delivering website and app publishers everything they need to maximize their ad revenue. Coming Soon: COOL AI Coming soon in 2026, COOL AI is a next-generation advertising platform that builds, buys, and optimizes digital ad campaigns faster and smarter using AI. It automates every step of the media journey-from generating ad creatives to launching campaigns and optimizing performance across channels like Google and Facebook. With no agency fees or waiting, COOL AI helps brands maximize ROI through data-driven strategy, automated creative generation, and real-time performance measurement. Company Reach Collectively, the COOL company reaches over 350 million consumers monthly across their network of premium publishers and advertisers, including Disney, Hyundai, Air France, Kohler, Suzuki, Acer, Pearle Vision, Trek, Brita, Viking Cruises, MLB, Playmaker, Blitz, Evolve Media, and more. Under the former umbrella of Insticator, the COOL company is a proud 7x recipient of the Inc 5000 list of America's fastest-growing private companies, a 2x recipient of Deloitte's Fast 500, recognized on Crain's New York Fast 50 list, recognized by Digiday's Digiday Media Awards as a company working to modernize digital media, and awarded as one of AdWeek's Top 10 Fastest Growing Solution Providers globally. Our Core Values Sleeves Up: At the COOL company, we provide you with the autonomy and creativity needed to own your role. We encourage iteration where necessary so that you can drive massive impact. 100% Viewability: The COOL company is passionate about open feedback at all levels of the company. This allows us to fail fast, create in real-time, and build an open company culture. Be Defiantly Great: We're defiant, and that's in our blood. Challenging the status quo is a central part of who we are. We're capable of much more than what others deem impossible. About the Role The Media Trader & Client Services Manager is a dual-function role blending hands on programmatic media trading with end to end client relationship management. You'll lead campaign strategy, activation, optimisation, and performance reporting across BVOD, CTV, Display, DOOH, Audio, and Video channels, while managing client communications, insights, and business growth. This is a great opportunity for someone with hands on campaign experience who is ready to take the next step into client strategy, planning and execution. Key Responsibilities Client Management & Strategy Act as the primary day to day contact for clients, providing strategic guidance and ensuring delivery against media objectives. Join client meetings, briefings, and performance reviews with confidence and clarity. Translate client goals into actionable media plans, working across programmatic platforms and audience strategies. Campaign Management & Trading Plan, set up and optimise programmatic campaigns across multiple DSPs (Adform, Freewheel, Amazon, StackAdapt, etc.). Curate supply with leading SSPs. Manage campaign trafficking, tag QA, pacing and delivery across channels. Adjust bids, audiences, and creatives to achieve KPIs (VCR, CTR, CPA, ROAS). Partner with creative and tech teams to activate and QA DCO and pixel integrations. Performance & Reporting Deliver weekly and post campaign reporting with actionable insights. Analyse performance data via log level and platform dashboards (GA4, Adform, IAS, MOAT, etc.). Present results and optimisation recommendations to clients and internal stakeholders. Help interpret data and explain media effectiveness, including CPMs, CTRs, VCRs, CPA and ROAS. Support testing strategies, audience insights, and ongoing performance improvements. Team Collaboration Work closely with senior team members to support account growth and campaign innovation. Contribute to internal process improvement and innovation initiatives. Collaborate closely with internal trading, ad ops, analytics and product teams across multiple time zones. Assist with onboarding new clients, preparing presentations, and participating in QBRs and pitch responses. Skills & Experience 5+ years of experience in programmatic media buying, ad ops and client service. Hands on experience in one or more DSPs (Adform, Xandr, The Trade Desk, DV360, Freewheel, etc.). Understanding of campaign metrics, optimisation levers and verification tools (IAS, MOAT, DV). Excellent communication skills with the ability to translate campaign data into client ready insights. Well organised, proactive, and able to manage multiple campaigns and deadlines. Familiarity with DCO, log level data and attribution frameworks is advantageous. Team player who thrives in a collaborative, fast paced environment. Why Join Us Work across innovative campaigns using the latest in programmatic tech. Access to industry leading tools, platform certifications, and professional development support. Join a dynamic, supportive team that values curiosity, ownership, and creativity. Flexible working arrangements and a culture that values both results and wellbeing.
Mar 06, 2026
Full time
About the COOL Company At the COOL company, we believe in creating a win-win environment where everyone benefits. We are committed to ensuring users, publishers, franchisees, and advertisers all have a better experience and achieve more than they ever thought possible through our innovation, advanced AI, groundbreaking advertising technology, and teams of inspired experts. Our every move, expansion, acquisition, and upgrade is done to provide that better experience for an ever-growing list of satisfied clients and users all over the world. COOL Media Product Offerings COOL Media products under the COOL company include DCO & Creative Automation, a data-driven, creative ad server capable of personalizing, automating, measuring, and optimizing digital ads and placements for advertisers; Franchise & Multi-Location, a complete advertising management platform for franchise and network businesses; Media & Attribution, a managed service solution for agencies and brands to reach and measure audiences; Publisher Experiences, a premier SSP and engagement platform for publishers; and Supply-Side Platform, delivering website and app publishers everything they need to maximize their ad revenue. Coming Soon: COOL AI Coming soon in 2026, COOL AI is a next-generation advertising platform that builds, buys, and optimizes digital ad campaigns faster and smarter using AI. It automates every step of the media journey-from generating ad creatives to launching campaigns and optimizing performance across channels like Google and Facebook. With no agency fees or waiting, COOL AI helps brands maximize ROI through data-driven strategy, automated creative generation, and real-time performance measurement. Company Reach Collectively, the COOL company reaches over 350 million consumers monthly across their network of premium publishers and advertisers, including Disney, Hyundai, Air France, Kohler, Suzuki, Acer, Pearle Vision, Trek, Brita, Viking Cruises, MLB, Playmaker, Blitz, Evolve Media, and more. Under the former umbrella of Insticator, the COOL company is a proud 7x recipient of the Inc 5000 list of America's fastest-growing private companies, a 2x recipient of Deloitte's Fast 500, recognized on Crain's New York Fast 50 list, recognized by Digiday's Digiday Media Awards as a company working to modernize digital media, and awarded as one of AdWeek's Top 10 Fastest Growing Solution Providers globally. Our Core Values Sleeves Up: At the COOL company, we provide you with the autonomy and creativity needed to own your role. We encourage iteration where necessary so that you can drive massive impact. 100% Viewability: The COOL company is passionate about open feedback at all levels of the company. This allows us to fail fast, create in real-time, and build an open company culture. Be Defiantly Great: We're defiant, and that's in our blood. Challenging the status quo is a central part of who we are. We're capable of much more than what others deem impossible. About the Role The Media Trader & Client Services Manager is a dual-function role blending hands on programmatic media trading with end to end client relationship management. You'll lead campaign strategy, activation, optimisation, and performance reporting across BVOD, CTV, Display, DOOH, Audio, and Video channels, while managing client communications, insights, and business growth. This is a great opportunity for someone with hands on campaign experience who is ready to take the next step into client strategy, planning and execution. Key Responsibilities Client Management & Strategy Act as the primary day to day contact for clients, providing strategic guidance and ensuring delivery against media objectives. Join client meetings, briefings, and performance reviews with confidence and clarity. Translate client goals into actionable media plans, working across programmatic platforms and audience strategies. Campaign Management & Trading Plan, set up and optimise programmatic campaigns across multiple DSPs (Adform, Freewheel, Amazon, StackAdapt, etc.). Curate supply with leading SSPs. Manage campaign trafficking, tag QA, pacing and delivery across channels. Adjust bids, audiences, and creatives to achieve KPIs (VCR, CTR, CPA, ROAS). Partner with creative and tech teams to activate and QA DCO and pixel integrations. Performance & Reporting Deliver weekly and post campaign reporting with actionable insights. Analyse performance data via log level and platform dashboards (GA4, Adform, IAS, MOAT, etc.). Present results and optimisation recommendations to clients and internal stakeholders. Help interpret data and explain media effectiveness, including CPMs, CTRs, VCRs, CPA and ROAS. Support testing strategies, audience insights, and ongoing performance improvements. Team Collaboration Work closely with senior team members to support account growth and campaign innovation. Contribute to internal process improvement and innovation initiatives. Collaborate closely with internal trading, ad ops, analytics and product teams across multiple time zones. Assist with onboarding new clients, preparing presentations, and participating in QBRs and pitch responses. Skills & Experience 5+ years of experience in programmatic media buying, ad ops and client service. Hands on experience in one or more DSPs (Adform, Xandr, The Trade Desk, DV360, Freewheel, etc.). Understanding of campaign metrics, optimisation levers and verification tools (IAS, MOAT, DV). Excellent communication skills with the ability to translate campaign data into client ready insights. Well organised, proactive, and able to manage multiple campaigns and deadlines. Familiarity with DCO, log level data and attribution frameworks is advantageous. Team player who thrives in a collaborative, fast paced environment. Why Join Us Work across innovative campaigns using the latest in programmatic tech. Access to industry leading tools, platform certifications, and professional development support. Join a dynamic, supportive team that values curiosity, ownership, and creativity. Flexible working arrangements and a culture that values both results and wellbeing.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 06, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
At Atlantis Health, we partner with pharmaceutical, biotech and healthcare organisations to co design and deliver personalised, multichannel patient engagement solutions that improve experiences and outcomes across the health journey. With offices in London, Frankfurt, New Jersey, Sydney and New Zealand, we bring together leading behavioural science, co design and data driven digital platforms and proprietary technologies to create scalable, patient centred solutions that support people living with long term conditions and empower positive health outcomes - delivering Change for Good. We're looking for a Country Manager to lead the AHUK business - with full P&L accountability - and to elevate our UK market position as a best-in-class patient solutions partner which supports UK, European and Global Head office pharmaceutical partners. This role is for a leader who can drive commercial performance and bring genuine depth in integrating behavioural science evidence and frameworks into engaging, patient centric solutions, delivered through modern technology. The Opportunity As UK Country Manager, you'll own UK strategy, performance and culture - leading department heads and partnering closely with the global team. You'll strengthen and grow key client relationships, guide the evolution of the Atlantis Health offering in market, and ensure we consistently deliver on time, on strategy and on budget solutions. Critically, you will champion the UK's capability to translate behavioural science into real world, scalable programmes, using leading technologies to optimise outcomes for patients, HCPs, clients and internal teams. What You'll Be Responsible For 1) Market & Commercial Leadership (P&L Ownership) Full responsibility for the AHUK P&L and achievement of strategic, operational and financial objectives, aligned to Group strategy. Lead business development and the in market evolution of the Atlantis offer, including selling and scaling globally developed behaviour change solutions that are tailored to client needs, not just off the shelf products. Develop and execute a local marketing plan, pulling through Group marketing activity to support BD efforts. Represent and champion Atlantis Health in senior external engagements with clients, partners and suppliers. 2) Behavioural Science Excellence Embedded in Consulting Services & Delivery (Core Focus) Set the expectation that every UK solution is grounded in leading behavioural science evidence and makes explicit use of recognised behaviour change frameworks as relevant. Lead multidisciplinary teams (e.g., behavioural science, co design, client services, strategic consulting, creative, digital, data/insights) to translate evidence into engaging, patient centred solutions that drive measurable change. Ensure our patient engagement solutions are designed with patients and providers, reflecting real world barriers, motivations and context. Drive a culture of outcomes: clear behavioural objectives, pragmatic measurement, and continuous optimisation of interventions to improve stakeholder experience and results. 3) Technology Enabled Patient Centric Solutions (Core Focus) Champion the deployment of leading technologies to enable personalisation and multichannel engagement (digital platforms, data driven segmentation, content personalisation, workflow/CRM integration, automation, analytics, and emerging AI capabilities where appropriate). Ensure technology is used in service of patient needs - designing solutions that are simple, supportive, accessible, and credible for patients and HCPs. Strengthen UK capability to deliver scalable solutions using data driven digital platforms and proprietary technologies that enhance engagement and outcomes. 4) Operational Excellence & People Leadership Ensure on time, on strategy, on budget delivery of client consulting and end to end solutions in collaboration with client services leadership. Drive local operational efficiency and best practice implementation. Lead recruitment, development, motivation and performance management for UK teams and department leads 20 people working hybrid remote with two days a week in our office based in Richmond, West London. Implement Group policies, procedures and communications locally. 5) Governance, Risk & Accountability Act as senior UK leader with strong governance discipline across delivery, financial controls and operational risk. Serve as the UK Senior Responsible Individual (SRI) for data privacy and compliance, accountable for key decisions and risk acceptance (with day to day operational support from Group Quality & Compliance). About You You're a commercially strong, people centred leader who can credibly sit with clients at senior level and go deep on how behavioural science, co design and technology create better outcomes. You'll likely bring: Proven leadership experience with P&L accountability in healthcare/life sciences, patient engagement, digital health, agency/professional services or adjacent sectors Demonstrated experience integrating behavioural science evidence and frameworks into real world, patient centred solutions (not just "awareness" - you've operationalised it) 10+ year track record deploying patient centric solutions using leading technologies and multichannel approaches, translating strategy into delivery at scale including in the UK, across the EU and also US Strong client leadership: trusted advisor mindset, commercial rigour, and confidence leading complex stakeholder environments Leadership style that is clear, accountable, inclusive and pragmatic - able to build a high performing, values led culture Right to work in United Kingdom Why Join Atlantis Health? A global mission led organisation that blends behavioural science and technology to deliver better health outcomes and experiences - Change for Good For 25 years we have been supporting pharmaceutical clients locally in the UK and also European and global teams, helping design and deploy patient centric solutions at scale. These solutions include research, strategic consulting and end to end patient engagement solutions. The chance to lead a strategically important market with genuine autonomy and global collaboration Work that is meaningful, evidence based and built with patients and providers - not theory on a slide deck Competitive Salary and Benefits Package Ready to Create Change for Good? If you're excited by being part of a group focused on empowering patients to improve outcomes for all, owning a market, scaling behavioural science excellence, and deploying technology to deliver truly patient centric solutions - we'd love to hear from you.
Mar 06, 2026
Full time
At Atlantis Health, we partner with pharmaceutical, biotech and healthcare organisations to co design and deliver personalised, multichannel patient engagement solutions that improve experiences and outcomes across the health journey. With offices in London, Frankfurt, New Jersey, Sydney and New Zealand, we bring together leading behavioural science, co design and data driven digital platforms and proprietary technologies to create scalable, patient centred solutions that support people living with long term conditions and empower positive health outcomes - delivering Change for Good. We're looking for a Country Manager to lead the AHUK business - with full P&L accountability - and to elevate our UK market position as a best-in-class patient solutions partner which supports UK, European and Global Head office pharmaceutical partners. This role is for a leader who can drive commercial performance and bring genuine depth in integrating behavioural science evidence and frameworks into engaging, patient centric solutions, delivered through modern technology. The Opportunity As UK Country Manager, you'll own UK strategy, performance and culture - leading department heads and partnering closely with the global team. You'll strengthen and grow key client relationships, guide the evolution of the Atlantis Health offering in market, and ensure we consistently deliver on time, on strategy and on budget solutions. Critically, you will champion the UK's capability to translate behavioural science into real world, scalable programmes, using leading technologies to optimise outcomes for patients, HCPs, clients and internal teams. What You'll Be Responsible For 1) Market & Commercial Leadership (P&L Ownership) Full responsibility for the AHUK P&L and achievement of strategic, operational and financial objectives, aligned to Group strategy. Lead business development and the in market evolution of the Atlantis offer, including selling and scaling globally developed behaviour change solutions that are tailored to client needs, not just off the shelf products. Develop and execute a local marketing plan, pulling through Group marketing activity to support BD efforts. Represent and champion Atlantis Health in senior external engagements with clients, partners and suppliers. 2) Behavioural Science Excellence Embedded in Consulting Services & Delivery (Core Focus) Set the expectation that every UK solution is grounded in leading behavioural science evidence and makes explicit use of recognised behaviour change frameworks as relevant. Lead multidisciplinary teams (e.g., behavioural science, co design, client services, strategic consulting, creative, digital, data/insights) to translate evidence into engaging, patient centred solutions that drive measurable change. Ensure our patient engagement solutions are designed with patients and providers, reflecting real world barriers, motivations and context. Drive a culture of outcomes: clear behavioural objectives, pragmatic measurement, and continuous optimisation of interventions to improve stakeholder experience and results. 3) Technology Enabled Patient Centric Solutions (Core Focus) Champion the deployment of leading technologies to enable personalisation and multichannel engagement (digital platforms, data driven segmentation, content personalisation, workflow/CRM integration, automation, analytics, and emerging AI capabilities where appropriate). Ensure technology is used in service of patient needs - designing solutions that are simple, supportive, accessible, and credible for patients and HCPs. Strengthen UK capability to deliver scalable solutions using data driven digital platforms and proprietary technologies that enhance engagement and outcomes. 4) Operational Excellence & People Leadership Ensure on time, on strategy, on budget delivery of client consulting and end to end solutions in collaboration with client services leadership. Drive local operational efficiency and best practice implementation. Lead recruitment, development, motivation and performance management for UK teams and department leads 20 people working hybrid remote with two days a week in our office based in Richmond, West London. Implement Group policies, procedures and communications locally. 5) Governance, Risk & Accountability Act as senior UK leader with strong governance discipline across delivery, financial controls and operational risk. Serve as the UK Senior Responsible Individual (SRI) for data privacy and compliance, accountable for key decisions and risk acceptance (with day to day operational support from Group Quality & Compliance). About You You're a commercially strong, people centred leader who can credibly sit with clients at senior level and go deep on how behavioural science, co design and technology create better outcomes. You'll likely bring: Proven leadership experience with P&L accountability in healthcare/life sciences, patient engagement, digital health, agency/professional services or adjacent sectors Demonstrated experience integrating behavioural science evidence and frameworks into real world, patient centred solutions (not just "awareness" - you've operationalised it) 10+ year track record deploying patient centric solutions using leading technologies and multichannel approaches, translating strategy into delivery at scale including in the UK, across the EU and also US Strong client leadership: trusted advisor mindset, commercial rigour, and confidence leading complex stakeholder environments Leadership style that is clear, accountable, inclusive and pragmatic - able to build a high performing, values led culture Right to work in United Kingdom Why Join Atlantis Health? A global mission led organisation that blends behavioural science and technology to deliver better health outcomes and experiences - Change for Good For 25 years we have been supporting pharmaceutical clients locally in the UK and also European and global teams, helping design and deploy patient centric solutions at scale. These solutions include research, strategic consulting and end to end patient engagement solutions. The chance to lead a strategically important market with genuine autonomy and global collaboration Work that is meaningful, evidence based and built with patients and providers - not theory on a slide deck Competitive Salary and Benefits Package Ready to Create Change for Good? If you're excited by being part of a group focused on empowering patients to improve outcomes for all, owning a market, scaling behavioural science excellence, and deploying technology to deliver truly patient centric solutions - we'd love to hear from you.
Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 10 countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast charging stations where electric drivers can charge their cars with energy from the sun and wind. We have been voted best charging network in the UK, France, and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers! Your role As our Senior Operations Manager UK, you will play a key role in the success of our mission to bring freedom to electric drivers in one of our most important markets. You will be responsible for the operational performance of all Fastned stations in the UK. Your primary focus is to ensure that every UK station is functional, reliable, safe, clean and welcoming, and that we keep an uptime above 99% while delivering the best possible customer experience. You will lead and develop an operations team that takes care of preventive and reactive maintenance, local partners management and in general making sure that our customers have a great experience at our stations. You will be the key operational point of contact for UK stations internally (for country and central teams) and externally (for contractors and service providers). Your scope spans charger and station preventive maintenance, station appearance and amenities, reactive interventions, spare parts logistics and continuous improvement of our operations and processes. Your responsibilities Team leadership: Lead and grow the UK field team Supervising, coaching and developing a team of 4 Field Engineers and a Station Manager, ensuring they work safely, efficiently and as one strong team. Managing team capacity, prioritising work and dispatching jobs in the most efficient way across the UK network. Creating a strong safety culture by ensuring full compliance with Health & Safety standards and regulatory requirements, and providing a safe and caring work environment for colleagues on the road and on site. Operational excellence: Ensure high uptime and great station experience Being accountable for all day to day operations of Fastned stations in the UK, from chargers and systems to the overall look & feel of our sites. Ensuring we maintain network uptime above 99% in your region through effective preventive maintenance plans and swift, high quality reactive repairs. Responsible for managing a network of partners in charge of our stations Supporting improvements to our customer experience and your team in the field by regularly visiting stations, performing site inspections and quality audits with a strong focus on safety and customer experience. Overseeing the handover of new stations in the UK from Construction to Field Operations, ensuring they meet our operational, safety and quality standards from day one. Managing spare parts flows together with our Supply Chain team to optimise local stock levels, minimise downtime and ensure that engineers always have the right parts at the right time. Supporting and coordinating larger infrastructure works at your stations (upgrades, refurbishments, major repairs) together with the central Field Projects team. Continuously improving how we work: taking local initiatives, standardising best practices, simplifying processes and using data and insights to make better decisions. Customer, stakeholder and partner management Deliver a best in class customer experience by ensuring stations are always, safe and easy to use, with strong attention to detail across lighting, signage, landscaping, cleanliness and amenities. Collaborate closely with Network Operations and Customer Operations teams to monitor performance, respond to incidents and ensure a smooth, end to end customer journey across the network. Act as the voice of UK Operations within the leadership team and central organisations, representing operational priorities and insights. Initiate, develop and maintain strong relationships with external partners and contractors (e.g. electrical contractors, cleaning, landscaping and civil works). Provide operational input into new station designs, upgrades and local initiatives to ensure operational excellence is embedded from the outset. In this role you will report to our Director of Operations, based in Amsterdam. The role is based in the UK and involves time on the road visiting stations and team members, as well as some travel to our Amsterdam headquarters. Who are we looking for? You are a seasoned leader of field operations who can both set direction and get things done on the ground. You combine a strategic mindset with strong operational experience, and you are excited to scale and professionalise Fastned's UK operations. You think in terms of network performance, customer experience and long term capabilities, while also being comfortable jumping into the details when needed to remove blockers for your team. In addition, you meet most of the following criteria: Bachelor's or Master's degree in Engineering, Operations Management, Industrial Management, Business or a related field. You have 8+ years of relevant experience in operations roles You have proven experience scaling or professionalising operations in a growing market (e.g. building teams, introducing new ways of working, improving performance and customer experience). You are a strong people leader: you coach and develop your team, you communicate clearly, you lead by example in the field, and you create a safe, high performance culture. You combine a strategic mindset (able to set a vision for UK operations, define priorities and align stakeholders) with hands on Senior operational experience (comfortable going on site, understanding technical issues and making pragmatic trade offs). You remain calm and organised under pressure, can manage multiple priorities at once, and keep a positive, can do attitude. You are a strong communicator and stakeholder manager, able to connect local UK needs with central teams and influence decisions where needed. You are fluent in English; any additional European language is a plus. Join us in building a better future Together with over 400 colleagues we have the ambition to build Europe's best fast charging network. We currently operate in nine countries (HQ in the Netherlands, offices in Germany, UK, Switzerland, Belgium, France, Denmark, Spain and Italy) and are growing quickly. We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We value work life balance, offer you real work flexibility, and have family friendly policies in place. We have an inclusive work environment and love authentic people, so don't try to fit in because we like you for who you are! Stock option plan -> we believe in shared value creation; A training and development budget of £2,600 per year per employee because development and training are important to us, and our sector offers endless opportunities. 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned's mission or to support a cause that is important to you. We will provide you with a company EV with all charging expenses covered. A paid pension plan, fully covered by Fastned! Full health and dental cover via Bupa. Daily commuting costs to the office are reimbursed. Daily vegetarian lunches, snacks, and drinks provided at our office location. Weekly CrossFit classes with a trained professional. Mental Wellbeing with nilo health: Access to a confidential mental health platform offering 1 on 1 coaching with psychologists, group sessions, and a variety of digital self care tools. Physical Wellbeing with Wellhub: Enjoy a sponsored membership providing flexible access to a vast network of local gyms, fitness classes, and premium digital apps for wellness and nutrition. Going the extra mile for parents: We provide you with personalised coaching support before, during, and after parental leave, facilitated by Foundree. Understanding women's health is beneficial for all of us, fostering empathy, improving communication, and creating a more inclusive workplace. That's why we teamed up with Flouria, providing you with quick access to a broad range of women's health professionals. In addition to fun events year round, we throw notorious Christmas parties, annual ski trips and organise an amazing yearly trip abroad with all employees. Other perks include flexible working hours, full travel compensation, and the working gear of your choice. Curious and Interested? We would love to have a conversation with you! Apply now, send us your CV and explain in your cover letter why you're excited about joining our mission for freedom in sustainable transportation. We are looking forward to your application! Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
Mar 06, 2026
Full time
Join a fast-growing company with a purpose! At Fastned, you will actively contribute to accelerating the transition to electric mobility. Together with over 400 colleagues (more than 50 nationalities) across 10 countries, we have big plans: we are building a Europe-wide network of 1,000 beautiful fast charging stations where electric drivers can charge their cars with energy from the sun and wind. We have been voted best charging network in the UK, France, and the Netherlands, a testimony to our drive to offer the best charging experience to EV drivers! Your role As our Senior Operations Manager UK, you will play a key role in the success of our mission to bring freedom to electric drivers in one of our most important markets. You will be responsible for the operational performance of all Fastned stations in the UK. Your primary focus is to ensure that every UK station is functional, reliable, safe, clean and welcoming, and that we keep an uptime above 99% while delivering the best possible customer experience. You will lead and develop an operations team that takes care of preventive and reactive maintenance, local partners management and in general making sure that our customers have a great experience at our stations. You will be the key operational point of contact for UK stations internally (for country and central teams) and externally (for contractors and service providers). Your scope spans charger and station preventive maintenance, station appearance and amenities, reactive interventions, spare parts logistics and continuous improvement of our operations and processes. Your responsibilities Team leadership: Lead and grow the UK field team Supervising, coaching and developing a team of 4 Field Engineers and a Station Manager, ensuring they work safely, efficiently and as one strong team. Managing team capacity, prioritising work and dispatching jobs in the most efficient way across the UK network. Creating a strong safety culture by ensuring full compliance with Health & Safety standards and regulatory requirements, and providing a safe and caring work environment for colleagues on the road and on site. Operational excellence: Ensure high uptime and great station experience Being accountable for all day to day operations of Fastned stations in the UK, from chargers and systems to the overall look & feel of our sites. Ensuring we maintain network uptime above 99% in your region through effective preventive maintenance plans and swift, high quality reactive repairs. Responsible for managing a network of partners in charge of our stations Supporting improvements to our customer experience and your team in the field by regularly visiting stations, performing site inspections and quality audits with a strong focus on safety and customer experience. Overseeing the handover of new stations in the UK from Construction to Field Operations, ensuring they meet our operational, safety and quality standards from day one. Managing spare parts flows together with our Supply Chain team to optimise local stock levels, minimise downtime and ensure that engineers always have the right parts at the right time. Supporting and coordinating larger infrastructure works at your stations (upgrades, refurbishments, major repairs) together with the central Field Projects team. Continuously improving how we work: taking local initiatives, standardising best practices, simplifying processes and using data and insights to make better decisions. Customer, stakeholder and partner management Deliver a best in class customer experience by ensuring stations are always, safe and easy to use, with strong attention to detail across lighting, signage, landscaping, cleanliness and amenities. Collaborate closely with Network Operations and Customer Operations teams to monitor performance, respond to incidents and ensure a smooth, end to end customer journey across the network. Act as the voice of UK Operations within the leadership team and central organisations, representing operational priorities and insights. Initiate, develop and maintain strong relationships with external partners and contractors (e.g. electrical contractors, cleaning, landscaping and civil works). Provide operational input into new station designs, upgrades and local initiatives to ensure operational excellence is embedded from the outset. In this role you will report to our Director of Operations, based in Amsterdam. The role is based in the UK and involves time on the road visiting stations and team members, as well as some travel to our Amsterdam headquarters. Who are we looking for? You are a seasoned leader of field operations who can both set direction and get things done on the ground. You combine a strategic mindset with strong operational experience, and you are excited to scale and professionalise Fastned's UK operations. You think in terms of network performance, customer experience and long term capabilities, while also being comfortable jumping into the details when needed to remove blockers for your team. In addition, you meet most of the following criteria: Bachelor's or Master's degree in Engineering, Operations Management, Industrial Management, Business or a related field. You have 8+ years of relevant experience in operations roles You have proven experience scaling or professionalising operations in a growing market (e.g. building teams, introducing new ways of working, improving performance and customer experience). You are a strong people leader: you coach and develop your team, you communicate clearly, you lead by example in the field, and you create a safe, high performance culture. You combine a strategic mindset (able to set a vision for UK operations, define priorities and align stakeholders) with hands on Senior operational experience (comfortable going on site, understanding technical issues and making pragmatic trade offs). You remain calm and organised under pressure, can manage multiple priorities at once, and keep a positive, can do attitude. You are a strong communicator and stakeholder manager, able to connect local UK needs with central teams and influence decisions where needed. You are fluent in English; any additional European language is a plus. Join us in building a better future Together with over 400 colleagues we have the ambition to build Europe's best fast charging network. We currently operate in nine countries (HQ in the Netherlands, offices in Germany, UK, Switzerland, Belgium, France, Denmark, Spain and Italy) and are growing quickly. We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We value work life balance, offer you real work flexibility, and have family friendly policies in place. We have an inclusive work environment and love authentic people, so don't try to fit in because we like you for who you are! Stock option plan -> we believe in shared value creation; A training and development budget of £2,600 per year per employee because development and training are important to us, and our sector offers endless opportunities. 29 holidays. Additionally, we give you two mission days you can use to contribute to Fastned's mission or to support a cause that is important to you. We will provide you with a company EV with all charging expenses covered. A paid pension plan, fully covered by Fastned! Full health and dental cover via Bupa. Daily commuting costs to the office are reimbursed. Daily vegetarian lunches, snacks, and drinks provided at our office location. Weekly CrossFit classes with a trained professional. Mental Wellbeing with nilo health: Access to a confidential mental health platform offering 1 on 1 coaching with psychologists, group sessions, and a variety of digital self care tools. Physical Wellbeing with Wellhub: Enjoy a sponsored membership providing flexible access to a vast network of local gyms, fitness classes, and premium digital apps for wellness and nutrition. Going the extra mile for parents: We provide you with personalised coaching support before, during, and after parental leave, facilitated by Foundree. Understanding women's health is beneficial for all of us, fostering empathy, improving communication, and creating a more inclusive workplace. That's why we teamed up with Flouria, providing you with quick access to a broad range of women's health professionals. In addition to fun events year round, we throw notorious Christmas parties, annual ski trips and organise an amazing yearly trip abroad with all employees. Other perks include flexible working hours, full travel compensation, and the working gear of your choice. Curious and Interested? We would love to have a conversation with you! Apply now, send us your CV and explain in your cover letter why you're excited about joining our mission for freedom in sustainable transportation. We are looking forward to your application! Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 06, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? Life at THG Beauty We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader. Why be a Retail Media Manager at THG Beauty? The Retail Media Manager - Non-Endemic is responsible for driving incremental retail media revenue from non-endemic brand partners (brands that do not retail products on-site) by translating our first-party audience, insight and media capabilities into compelling, scalable advertising solutions. This role is commercial and consultative, owning end-to-end relationships with non-endemic partners across sectors such as FMCG, lifestyle, services, tech, travel and finance. Success will be driven through the creation of full-funnel, insight-led media strategies activated across onsite, offsite and owned channels, aligned to brand objectives such as awareness, consideration, and brand lift rather than direct product sales. The role sits within the Retail Media team and works closely with Digital Activation, Data & Insight & Brand Marketing to build a credible, repeatable non-endemic proposition. As Retail Media Manager , you'll: Non-Endemic Strategy & Revenue Growth Own and grow a portfolio of non-endemic advertisers, accountable for revenue delivery against agreed retail media targets. Translate advertiser objectives (awareness, reach, consideration, brand uplift) into audience-led retail media strategies using first-party data and insight. Identify and unlock new non-endemic categories and verticals, building commercially viable use cases for retail media beyond trade investment. Develop scalable non-endemic packages (e.g. tentpole moments, seasonal opportunities, audience sponsorships) that can be repeated across partners. Client & Agency Partnership Act as a trusted senior partner to brand and agency stakeholders, leading planning conversations and presenting clear value narratives for retail media. Own briefing, planning and recommendation of multi-channel media plans, working collaboratively with agencies where relevant. Lead commercial negotiations, pricing discussions and contract alignment in partnership with Sales and Finance. Media Planning & Activation Shape full-funnel media plans across onsite placements, offsite paid media, CRM, content and sponsorships, aligned to advertiser KPIs. Work closely with Digital Activation and Campaign teams to ensure accurate briefing, delivery and optimisation of campaigns. Ensure campaigns are delivered to agreed timelines, budgets and performance benchmarks. Performance, Insight & Storytelling Own performance narratives for non-endemic campaigns, using insight to demonstrate value beyond conversion (e.g. reach, frequency, engagement, brand metrics) Deliver clear, commercially relevant post-campaign reporting and recommendations to drive repeat investment. Feed learnings back into proposition development, pricing and go-to-market strategy. Cross-Functional Collaboration Partner closely with Data & Insight teams to evolve non-endemic audience products and measurement frameworks. Collaborate with Brand, Content and Marketing teams to align non-endemic activity with key tentpole moments and campaigns. Support internal education on non-endemic retail media, helping scale understanding and confidence across the wider business. What skills and experience do I need for this role? Strong experience in retail media, media sales, agency planning or digital media partnerships. Proven ability to sell upper-funnel and insight-led media solutions, ideally to non-endemic or brand-led advertisers. Strong commercial acumen with experience managing revenue targets and advertiser budgets. Confident communicator with excellent presentation and stakeholder management skills. Data-literate, with the ability to translate insight into compelling commercial stories. What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Apply for this job Required First Name Last Name Email Phone Resume/CV How did you hear about THG? Do you require sponsorship to work in the UK? Please disclose your salary expectations to ensure they align with our budgets What is your current notice period? Are you happy to work in our Manchester office 5 days a week?
Mar 06, 2026
Full time
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition. Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition. From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG. With us, you'll go further, faster. What are you waiting for? Life at THG Beauty We know that beauty isn't one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic. By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online. THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader. Why be a Retail Media Manager at THG Beauty? The Retail Media Manager - Non-Endemic is responsible for driving incremental retail media revenue from non-endemic brand partners (brands that do not retail products on-site) by translating our first-party audience, insight and media capabilities into compelling, scalable advertising solutions. This role is commercial and consultative, owning end-to-end relationships with non-endemic partners across sectors such as FMCG, lifestyle, services, tech, travel and finance. Success will be driven through the creation of full-funnel, insight-led media strategies activated across onsite, offsite and owned channels, aligned to brand objectives such as awareness, consideration, and brand lift rather than direct product sales. The role sits within the Retail Media team and works closely with Digital Activation, Data & Insight & Brand Marketing to build a credible, repeatable non-endemic proposition. As Retail Media Manager , you'll: Non-Endemic Strategy & Revenue Growth Own and grow a portfolio of non-endemic advertisers, accountable for revenue delivery against agreed retail media targets. Translate advertiser objectives (awareness, reach, consideration, brand uplift) into audience-led retail media strategies using first-party data and insight. Identify and unlock new non-endemic categories and verticals, building commercially viable use cases for retail media beyond trade investment. Develop scalable non-endemic packages (e.g. tentpole moments, seasonal opportunities, audience sponsorships) that can be repeated across partners. Client & Agency Partnership Act as a trusted senior partner to brand and agency stakeholders, leading planning conversations and presenting clear value narratives for retail media. Own briefing, planning and recommendation of multi-channel media plans, working collaboratively with agencies where relevant. Lead commercial negotiations, pricing discussions and contract alignment in partnership with Sales and Finance. Media Planning & Activation Shape full-funnel media plans across onsite placements, offsite paid media, CRM, content and sponsorships, aligned to advertiser KPIs. Work closely with Digital Activation and Campaign teams to ensure accurate briefing, delivery and optimisation of campaigns. Ensure campaigns are delivered to agreed timelines, budgets and performance benchmarks. Performance, Insight & Storytelling Own performance narratives for non-endemic campaigns, using insight to demonstrate value beyond conversion (e.g. reach, frequency, engagement, brand metrics) Deliver clear, commercially relevant post-campaign reporting and recommendations to drive repeat investment. Feed learnings back into proposition development, pricing and go-to-market strategy. Cross-Functional Collaboration Partner closely with Data & Insight teams to evolve non-endemic audience products and measurement frameworks. Collaborate with Brand, Content and Marketing teams to align non-endemic activity with key tentpole moments and campaigns. Support internal education on non-endemic retail media, helping scale understanding and confidence across the wider business. What skills and experience do I need for this role? Strong experience in retail media, media sales, agency planning or digital media partnerships. Proven ability to sell upper-funnel and insight-led media solutions, ideally to non-endemic or brand-led advertisers. Strong commercial acumen with experience managing revenue targets and advertiser budgets. Confident communicator with excellent presentation and stakeholder management skills. Data-literate, with the ability to translate insight into compelling commercial stories. What's in it for me? Access bespoke development programmes that have been designed and developed by our in-house L&D team. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider. Enhanced Leave 25 days annual leave plus bank holidays. Don't want to work on your birthday? We don't either! Enjoy your day off on us! Enhanced maternity and paternity pay, depending on length of service. Up to 10 days compassionate leave. Buy back up to 3 days each year. Access face-to-face and virtual appointments with our in-house GP. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa. State-of-the-art on-site gym. Access to our on-site physio. Other Perks Save up to 12% on the cost of personal tech through our salary sacrifice scheme. Subsidised bus pass from Manchester City Centre to our ICON office. Up to 50% staff discount on THG brands. On-site staff shop. Access to on-site barber. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation. Anniversary gifts when you hit 5 and 10 years of service. THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community. Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further. Apply for this job Required First Name Last Name Email Phone Resume/CV How did you hear about THG? Do you require sponsorship to work in the UK? Please disclose your salary expectations to ensure they align with our budgets What is your current notice period? Are you happy to work in our Manchester office 5 days a week?
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 06, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Technical Customer Services Manager UK & Ireland Company: Leading Tyre Manufacturer UK based Location: UK (Field-based with national travel) Division: Tyres Technical Services Contract: Full-time, Permanent Salary: £70k to £90k base with fantastic company benefits About the Role This is a senior leadership opportunity to lead and shape all Technical Services operations across the UK & Ireland for one of the worlds most respected mobility brands. As Technical Customer Services Manager, you will oversee technical training, warranty management, product performance monitoring, fleet and dealer audits, and high-level engineering support. You will also act as our clients technical spokesperson to government bodies, trade associations, media, and industry stakeholders. This role combines engineering expertise, commercial awareness, regulatory leadership, and strategic influence. Key Responsibilities Technical Services Leadership Deliver and evolve the UK & Ireland Technical Services strategy Provide expert-level support to sales teams, fleets, dealers, and end users Support truck sales with product application, SLAs, fleet inspections, and dealer quality processes Lead and develop a team of 9 technical professionals Technical Training & Tyre Academy Oversee the Tyre Academy training centre (Lutterworth/Rugby) Develop market-leading training programmes Ensure compliance with regulatory and company standards Warranty & Compliance Lead full UK & Ireland warranty process Manage product liability cases in line with: Consumer Rights Act Sale of Goods Act DVSA recall procedures Produce KPI reports and performance analytics Product Performance & Innovation Lead product performance monitoring Deliver competitive benchmarking insights Provide field data to R&D Support digital tyre solutions and fuel analytics innovation Industry & Government Liaison Act as primary technical contact for bodies such as: DVSA National Highways Contribute to regulatory and legislative discussions (TRWP, sustainability, tyre standards) What Were Looking For Essential HND (or equivalent) in Mechanical Engineering 10+ years in technical services (tyre or automotive preferred) Deep understanding of tyre manufacturing, development, and regulations Experience managing: Warranty processes Technical audits Training programmes Technical support teams Proven leadership of technical teams Experience acting as a technical spokesperson Leadership Competencies Ownership & accountability Results orientation Cross-functional collaboration Quality leadership Strong decision-making & stakeholder communication Why Join? Lead all UK & Ireland technical operations for a global mobility leader Influence product performance, innovation and regulatory standards High-visibility role engaging with R&D, sales, marketing, government and media Shape the future of tyre technology and digital mobility solutions JBRP1_UKTJ
Mar 06, 2026
Full time
Technical Customer Services Manager UK & Ireland Company: Leading Tyre Manufacturer UK based Location: UK (Field-based with national travel) Division: Tyres Technical Services Contract: Full-time, Permanent Salary: £70k to £90k base with fantastic company benefits About the Role This is a senior leadership opportunity to lead and shape all Technical Services operations across the UK & Ireland for one of the worlds most respected mobility brands. As Technical Customer Services Manager, you will oversee technical training, warranty management, product performance monitoring, fleet and dealer audits, and high-level engineering support. You will also act as our clients technical spokesperson to government bodies, trade associations, media, and industry stakeholders. This role combines engineering expertise, commercial awareness, regulatory leadership, and strategic influence. Key Responsibilities Technical Services Leadership Deliver and evolve the UK & Ireland Technical Services strategy Provide expert-level support to sales teams, fleets, dealers, and end users Support truck sales with product application, SLAs, fleet inspections, and dealer quality processes Lead and develop a team of 9 technical professionals Technical Training & Tyre Academy Oversee the Tyre Academy training centre (Lutterworth/Rugby) Develop market-leading training programmes Ensure compliance with regulatory and company standards Warranty & Compliance Lead full UK & Ireland warranty process Manage product liability cases in line with: Consumer Rights Act Sale of Goods Act DVSA recall procedures Produce KPI reports and performance analytics Product Performance & Innovation Lead product performance monitoring Deliver competitive benchmarking insights Provide field data to R&D Support digital tyre solutions and fuel analytics innovation Industry & Government Liaison Act as primary technical contact for bodies such as: DVSA National Highways Contribute to regulatory and legislative discussions (TRWP, sustainability, tyre standards) What Were Looking For Essential HND (or equivalent) in Mechanical Engineering 10+ years in technical services (tyre or automotive preferred) Deep understanding of tyre manufacturing, development, and regulations Experience managing: Warranty processes Technical audits Training programmes Technical support teams Proven leadership of technical teams Experience acting as a technical spokesperson Leadership Competencies Ownership & accountability Results orientation Cross-functional collaboration Quality leadership Strong decision-making & stakeholder communication Why Join? Lead all UK & Ireland technical operations for a global mobility leader Influence product performance, innovation and regulatory standards High-visibility role engaging with R&D, sales, marketing, government and media Shape the future of tyre technology and digital mobility solutions JBRP1_UKTJ
Company Description With a history that dates back over 80 years,Starcomis a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa. We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly,Media Week's Agency of the Year 2023! Job Description Join one of the world's leading communications groups and help shape the future of marketing and digital transformation. As Product Enablement at Publicis Groupe, you'll play a pivotal role in driving the adoption of cutting-edge platforms that connect data, creativity, and technology for global clients. This is an opportunity to influence how major brands operate at scale, working across diverse capabilities across Media, Production, Commerce, Social, and Influencer, to deliver seamless integration and operational excellence. If you're passionate about marketing innovation and thrive in a fast-paced, collaborative environment, this role offers the chance to make a real impact on client growth and transformation. Responsibilities Lead platform deployment and adoption across assigned markets, segments, or brands, managing scoping, rollout plans, and stakeholder alignment. Act as a subject matter expert on key platforms (e.g., GrowthOS, CoreAI/MRCL, MediaTools), providing guidance and support to internal teams. Partner with product teams to evolve platform functionality, gathering feedback and defining future requirements. Drive change management initiatives and deliver training programs to ensure best practices and platform adoption. Support client-facing communications and presentations, creating tailored documentation and marketing materials. Recommend workflow optimizations and ways of working through platform solutions to enhance efficiency and effectiveness. Qualifications Proven experience in a marketing or media agency environment, ideally with global or multi-market exposure. Background in Account Management, Planning, Data & Research, Operations, Production, Commerce, or Product Management at Senior Manager level or above. Hands on experience with platform deployment or process optimization tools for briefing, planning, activation, or reporting. Strong communication and presentation skills, with confidence engaging senior stakeholders. High attention to detail, organizational skills, and adaptability to new technologies. A passion for marketing and an understanding of emerging trends in digital, data, and operations. Additional Information Publicis Groupehas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Mar 06, 2026
Full time
Company Description With a history that dates back over 80 years,Starcomis a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our 'Power of One' business model, with teams that span multiple disciplines across clients such as Aldi, P&G, P&O Ferries, Primark, Samsung, Stellantis, and Visa. We place a huge focus on our People and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential and we encourage everyone to make "Brave Plays" in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign's Best Places to Work for three years in a row (2021, 2022 and 2023) and most excitingly,Media Week's Agency of the Year 2023! Job Description Join one of the world's leading communications groups and help shape the future of marketing and digital transformation. As Product Enablement at Publicis Groupe, you'll play a pivotal role in driving the adoption of cutting-edge platforms that connect data, creativity, and technology for global clients. This is an opportunity to influence how major brands operate at scale, working across diverse capabilities across Media, Production, Commerce, Social, and Influencer, to deliver seamless integration and operational excellence. If you're passionate about marketing innovation and thrive in a fast-paced, collaborative environment, this role offers the chance to make a real impact on client growth and transformation. Responsibilities Lead platform deployment and adoption across assigned markets, segments, or brands, managing scoping, rollout plans, and stakeholder alignment. Act as a subject matter expert on key platforms (e.g., GrowthOS, CoreAI/MRCL, MediaTools), providing guidance and support to internal teams. Partner with product teams to evolve platform functionality, gathering feedback and defining future requirements. Drive change management initiatives and deliver training programs to ensure best practices and platform adoption. Support client-facing communications and presentations, creating tailored documentation and marketing materials. Recommend workflow optimizations and ways of working through platform solutions to enhance efficiency and effectiveness. Qualifications Proven experience in a marketing or media agency environment, ideally with global or multi-market exposure. Background in Account Management, Planning, Data & Research, Operations, Production, Commerce, or Product Management at Senior Manager level or above. Hands on experience with platform deployment or process optimization tools for briefing, planning, activation, or reporting. Strong communication and presentation skills, with confidence engaging senior stakeholders. High attention to detail, organizational skills, and adaptability to new technologies. A passion for marketing and an understanding of emerging trends in digital, data, and operations. Additional Information Publicis Groupehas fantastic benefits on offer to all of our employees. In addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlanswe also offer; WORK YOUR WORLDopportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS- Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT.Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIESWe provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP&BIRTHDAY DAY OFFYou are entitled to an additional day off for your birthday, from your first day of employment. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Pagewhich showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 06, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Customer Success Manager - Paid Search / Performance Media Location: London / Hybrid 35 Hour Working Week The Role Our Client is a fast-growing Performance Platform working with major global brands and is hiring a Customer Success Manager to drive value across a portfolio of customers. You'll own key client relationships end-to-end, ensuring strong adoption of the platform, delivering commercial outcomes, and identifying opportunities for growth through upsell and renewal. This role suits someone with a strong background in paid media or digital marketing who wants to move into a strategic, commercial customer success role. Key Responsibilities Own and manage a defined book of customers Drive platform adoption and demonstrate ongoing value Act as the main point of contact for senior client stakeholders Advise on best practices, workflows and performance reviews Identify and manage risk, renewals and growth opportunities Work closely with Sales, Marketing and Product teams Maintain accurate customer records and activity tracking Provide customer insight and feedback internally About You Background in paid media, digital marketing or performance marketing Strong understanding of campaign optimisation, measurement and ROI Comfortable managing senior stakeholders Commercial mindset with experience driving renewals and growth Analytical and data-driven Experience working with media agencies is a plus Customer Success or Account Management experience preferred Benefits 35 hour working week Hybrid and flexible working Commuter contribution Enhanced parental leave Employee wellbeing programme Generous holiday allowance Annual wellbeing budget Sustainability-focused workplace Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
Mar 06, 2026
Full time
Customer Success Manager - Paid Search / Performance Media Location: London / Hybrid 35 Hour Working Week The Role Our Client is a fast-growing Performance Platform working with major global brands and is hiring a Customer Success Manager to drive value across a portfolio of customers. You'll own key client relationships end-to-end, ensuring strong adoption of the platform, delivering commercial outcomes, and identifying opportunities for growth through upsell and renewal. This role suits someone with a strong background in paid media or digital marketing who wants to move into a strategic, commercial customer success role. Key Responsibilities Own and manage a defined book of customers Drive platform adoption and demonstrate ongoing value Act as the main point of contact for senior client stakeholders Advise on best practices, workflows and performance reviews Identify and manage risk, renewals and growth opportunities Work closely with Sales, Marketing and Product teams Maintain accurate customer records and activity tracking Provide customer insight and feedback internally About You Background in paid media, digital marketing or performance marketing Strong understanding of campaign optimisation, measurement and ROI Comfortable managing senior stakeholders Commercial mindset with experience driving renewals and growth Analytical and data-driven Experience working with media agencies is a plus Customer Success or Account Management experience preferred Benefits 35 hour working week Hybrid and flexible working Commuter contribution Enhanced parental leave Employee wellbeing programme Generous holiday allowance Annual wellbeing budget Sustainability-focused workplace Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law. If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 06, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 06, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 06, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
