Harbour Support Services

Role Overview:

At Harbour we believe everyone has the right to live without abuse and we are looking for Housing Support Officers to provide housing management support to clients living in Harbour refuges and dispersed properties, with responsibility for all tenancy related matters.

Successful candidates will ensure clients have a clear agreement for their tenancy, can live in a safe, clean and well maintained and secure environment. They will ensure that rents are received to secure the sustainability of the accommodation and work closely with our adult support teams who will be providing advice and support to these clients, helping them to prepare for independent living.

This post is open to women only - in accordance with The Equality Act 2010, Schedule 9, Part 1 and successful applicants are subject to an Enhanced DBS check and satisfactory references.

Harbour's Benefits:

Salary up to £22,750 per annum

• Employer contribution Pension Scheme
• Annual leave - starting at 24 days plus public holidays, with rising enhancements for long service, as well a day off for your birthday
• Extensive and continuous training
• Opportunities for personal and career development
• We offer further employee benefits which are provided once you join our team

Key Responsibilities:

Provide a supportive and effective housing management service to clients living in Harbour properties.

Work with support team colleagues to ensure a seamless service to clients living in Harbour properties.

Ensure residents have an appropriate agreement to reside in the property and understand their obligations to pay rent and/or service charges.

Oversee the collection of rent and service charges, maintaining accurate records.

Liaise with the Finance team to ensure that rent records and income are reconciled and accurate.

Ensure residents are supported to apply for any appropriate benefits or funding in conjunction with support team colleagues.

Manage cases of rent/service charges in arrears in line with Harbour's rent protocol.

Contribute to the annual review of rents and service charge settings.

Maintain effective relationships with statutory authorities in relation to the payment of benefits.

Ensure all communal areas within refuges and dispersed properties are well managed, welcoming, safe and clean.

Ensure the programme of cleaning throughout communal and office areas of the refuge and dispersed properties.

Facilitate the swift turnaround of empty units to minimise void periods and achieve income targets.

About You:

• You'll be flexible, calm and engaging and have excellent people skills.
• You'll be well-organised and have the ability to work with initiative and show excellent attention to detail.
• You'll be provided with extensive and ongoing training within the role.
• You will need a full UK driving licence and access to a vehicle - mileage for business travel will be paid.

Why Work at Harbour?

• Harbour has delivered needs-led services for over 50 years.
• Harbour holds Gold investor in People status.
• Become part of an organisation that values diversity and inclusivity.
• Our staff are empowered and encouraged to develop themselves to ensure the continuous improvement of our services.

How to Apply:

For a detailed Recruitment Pack including application form, please email or you can download an application form and documents from