General Manager

Location: Waterlooville, Permanent, Hybrid
Reporting to: Managing Director

Giftpro is a leading hospitality gift voucher platform, powering branded gifting experiences for some of the industry's best-known names. Following our move to Waterlooville, we're creating a senior leadership role to help take Giftpro into its next phase of growth.

We're looking for a commercially minded General Manager to own the day-to-day performance of the business. Working closely with the Managing Director, you'll lead teams across fulfilment, support, onboarding, sales and account management, while shaping product priorities with our development partners.

This is a hands on role for someone who enjoys turning strategy into execution - driving performance, improving operations, and protecting excellent customer experience.

• Own operational performance and delivery of the Giftpro strategy
• Lead and develop a multi-functional team
• Drive product priorities with development partners
• Partner on forecasting, performance tracking and commercial planning
• Improve systems, processes and service delivery
• Build strong relationships with key customers and suppliers
• Identify and execute revenue growth and cost optimisation initiatives

• Competitive salary + benefits
• 25 days holiday + your birthday off
• Private medical insurance (Bupa) & health cash plan
• Life assurance & income protection
• Enhanced parental leave & family wellbeing support

This is a rare opportunity to take ownership of a proven product and help shape the future of a growing hospitality technology business - right at the start of an exciting new chapter in Waterlooville.