Job Description
Contract type
Permanent ST Giles Hospice Shops
Location
Bloxwich
Hours
15 hours (2 days out of 7) 8:55am 5:05pm trading over 7 days.
Annual salary
£9633 (Retail Band AA)
Review date
08/03/2026
As an Assistant Community Shop Manager (ACSM) for St Giles Hospice you will take lead when the Community Shop Manager is away, ensuring smooth operations and delivering excellent customer service. You ll be empowered to make decisions locally whilst working within a supportive framework, working within and for your local community ensuring that engagement and support is understood and promoted.
You ll have excellent leadership skills and want to be part of a successful team. Ideally, you ll have previous fashion retail experience with the ability to manage and lead the store in the absence of the Community Shop Manager (CSM).
Reporting into the CSM and working closely with the Retail Regional Manager you will aid in supporting your store to run efficiently and deliver a positive financial contribution to the Hospice.
The estate includes 26 shops and e-commerce operation with a turnover of approx. £3.5million which supports the overall income generation strategy.
Do you want to work in a role that combines retail, community and purpose, St Giles Hospice is the place that will allow you to thrive.
Qualifications
Essential
Qualifications in English and Maths
Minimum Level 2 Key Skills or Grade 4 (A-D) GCSE
Knowledge and experience
Essential
Ability to lead and motivate others
Previous retail experience
Understanding of health and safety regulations
Ability to plan and priorities workloads and delegate accordingly
Outstanding communications skills
Excellent customer focus
Knowledge and understanding of sales management, profit and loss
Desirable
Local community knowledge
Previous line management experience
Experience in achieving goals and identifying opportunities
Has the ability to implement and enforce policies
A desire to work as part of a team to generate fresh and innovative community-based ideas
Some experience of Gift Aid
Some experience of working with volunteers
Values
Exhibits our hospice values and behaviours
Skills
Essential
Proven customer service skills
Flexible and be able to adapt to change on a daily basis
Able to complete physically demanding work in the form of standing for long periods and moving stock
Ability to handle administrative task, such a cash handling
Be a keen problem solver
Ability to follow organisational policy and procedures
IT and numeracy - understanding of Office 365 and the ability to complete IT based tasks
Desirable
Ability to work on own initiative and prioritise workload
Team Management skills
Experience in training and developing staff and/or volunteers
Personal Attributes
Strong communicator
Customer focused
Willingness to learn
Flexible and adaptable to change
Good interpersonal skills
Goodtime keeping and strong work ethic
Conducts themselves in a professional manner
Good organisational skills
Inclusive and diverse in their approach
Empathetic
Team Player
Able to work under pressure
Collaborative
Ambassador for St Giles Hospice
Other requirements
Valid driving licence
Eligibility to work in the UK
Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests
Just so you know:
This post is subject to a Disclose and Barring Service (DBS) check.
We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.
If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.
As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
