Job Description
Warranty Administrator / Warranty Advisor / Warranty Controller - Caerphilly
Location: Caerphilly
Salary: Up to £32,(Apply online only) per annum (DOE)
Hours: Monday-Friday, 08:30-17:00
Job Type: Permanent
We are seeking an experienced Warranty Administrator, Warranty Advisor, or Warranty Controller to join a busy aftersales team in Caerphilly. This role suits a detail?driven Warranty Claims Administrator or Automotive Warranty Administrator with a strong background in audits and warranty claims, ideally within commercial vehicle/HGV-though car dealership warranty admin experience will also be considered.
Key Responsibilities (Warranty Administrator / Warranty Advisor / Warranty Controller)
- Process and submit warranty claims accurately to manufacturer standards and within deadlines
- Manage warranty audits, ensuring full compliance and robust documentation trails
- Verify labour operations, parts, and times against manufacturer policies and T&Cs
- Maintain clear communication with service, parts, and accounts to resolve queries
- Keep precise records in the DMS/WMS and produce reports as required
- Support the aftersales team with customer updates and query resolution
Skills & Experience (Warranty Administrator / Warranty Claims Administrator / Warranty Advisor)
Essential:
- Proven warranty background with hands?on warranty claims and warranty audits experience
- Strong attention to detail, numeracy, and policy compliance
- Confident using DMS/WMS and MS Office; excellent written communication
Desirable:
- Experience within HGV/commercial vehicle warranty (truck/LCV)
- Car dealership Warranty Administrator experience also welcomed
- Knowledge of dealer systems (e.g., Kerridge/CDK/Keyloop) and manufacturer portals
What You'll Receive
- Stable, full?time role in a supportive, professional aftersales environment
- Genuine career development and ongoing training opportunities
- Friendly team culture with clear processes and modern systems
If you're an experienced Warranty Administrator, Warranty Advisor, Warranty Controller, or Warranty Claims Administrator looking for a permanent role in Caerphilly with progression and a great team, we want to hear from you.
Click 'Apply Now' to take the next step in your warranty career.
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