Warranty Administrator

  • Tru Talent
  • Bedwas, Mid Glamorgan
  • Feb 18, 2026
Full time Administration

Job Description

Warranty Administrator / Warranty Advisor / Warranty Controller - Caerphilly

Location: Caerphilly

Salary: Up to £32,(Apply online only) per annum (DOE)

Hours: Monday-Friday, 08:30-17:00

Job Type: Permanent

We are seeking an experienced Warranty Administrator, Warranty Advisor, or Warranty Controller to join a busy aftersales team in Caerphilly. This role suits a detail?driven Warranty Claims Administrator or Automotive Warranty Administrator with a strong background in audits and warranty claims, ideally within commercial vehicle/HGV-though car dealership warranty admin experience will also be considered.

Key Responsibilities (Warranty Administrator / Warranty Advisor / Warranty Controller)

  • Process and submit warranty claims accurately to manufacturer standards and within deadlines
  • Manage warranty audits, ensuring full compliance and robust documentation trails
  • Verify labour operations, parts, and times against manufacturer policies and T&Cs
  • Maintain clear communication with service, parts, and accounts to resolve queries
  • Keep precise records in the DMS/WMS and produce reports as required
  • Support the aftersales team with customer updates and query resolution

Skills & Experience (Warranty Administrator / Warranty Claims Administrator / Warranty Advisor)

Essential:

  • Proven warranty background with hands?on warranty claims and warranty audits experience
  • Strong attention to detail, numeracy, and policy compliance
  • Confident using DMS/WMS and MS Office; excellent written communication

Desirable:

  • Experience within HGV/commercial vehicle warranty (truck/LCV)
  • Car dealership Warranty Administrator experience also welcomed
  • Knowledge of dealer systems (e.g., Kerridge/CDK/Keyloop) and manufacturer portals

What You'll Receive

  • Stable, full?time role in a supportive, professional aftersales environment
  • Genuine career development and ongoing training opportunities
  • Friendly team culture with clear processes and modern systems

If you're an experienced Warranty Administrator, Warranty Advisor, Warranty Controller, or Warranty Claims Administrator looking for a permanent role in Caerphilly with progression and a great team, we want to hear from you.

Click 'Apply Now' to take the next step in your warranty career.

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