Service Delivery Administrator

Service Delivery Administrator

Location: Greater Manchester Department: Service Delivery Salary: £24,570 - £25,381 Contract: Fixed-term, 24 months Work Pattern: Mon - Fri (37.50 hours per week) On-site Benefits: Pension Medical Cash Plan Life Assurance Discounted Gym Membership

About the Role

We are seeking a highly organised and proactive Service Delivery Administrator to support our Engineering team and work closely with the Project Management Office. This role plays a key part in coordinating installations, managing engineering resources, and ensuring smooth delivery of large-scale Radio projects.

If you thrive in a fast-paced technical environment, enjoy problem-solving, and have a strong eye for detail, this is an excellent opportunity to join a collaborative and customer-focused team.

Key Responsibilities

Travel & Logistics

• Arrange flights, hotels, and transport for engineering teams

• Manage visa applications and ensure compliance for international travel

Expense & Documentation Management

• Process receipts, expenses, and timesheets

• Maintain accurate records for customer reporting, including hours on site and personnel details

Smartsheet & Tracker Updates

• Update bill of materials trackers, project timelines, and Smartsheets

• Ensure weekly status reports are completed and submitted on time

Coordination with PMO

• Support scheduling of site visits and engineering resource allocation

• Act as a central point for document collation and distribution

Process Improvement

• Assist in implementing digital tools for site data capture

• Maintain shared drives for photos, reports, and compliance documentation

General Administration

• Handle incoming calls and emails professionally, resolving customer queries

• Liaise with Installation and Project teams to ensure smooth handover of project information

• Provide timely updates to customers and internal teams

• Work with Accounts and Stores to investigate and resolve issues

• Welcome visitors and ensure a professional front-of-house experience

• Contribute ideas to improve service delivery and internal processes

Key Outcomes

• Deliver outstanding service to all customers

• Resolve customer issues promptly and effectively

Essential Skills & Experience

• Experience working in a technical helpdesk or similar environment

• Strong attention to detail with the ability to meet deadlines

• Excellent telephone manner and communication skills

• Ability to build strong customer relationships

• Confident using PC applications including Outlook, Word, and Excel

• Calm, focused, and professional under pressure

• Strong organisational and planning abilities

• Dependable, flexible, and a strong team player

• proven track record of delivering high quality customer service

Benefits
Competitive Salary
Bonus
Hybrid
Full training and development
23 days Bank Holidays
Pension
Medical Cash Plan
Life Insurance
Discounted Gym Membership
Career Development
Staff events/ incentives
Plus so much more .

How to Apply:

Send your CV to (url removed)
Or call Helen on (phone number removed)

This vacancy is being handled by Aspire Recruitment. Due to high application volumes, we will only contact you within 14 days if selected for interview. By applying, you agree to our Privacy Policy and consent to Aspire Recruitment keeping you informed about future opportunities.