Assistant General Manager

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés serving coffee, food and cocktails - as well as coffee trucks and a state-of-the-art coffee roastery.

Our pink coffee trucks are parked in London hotspots, serving takeaway speciality coffee to customers on-the-go. We keep it moving fast, fuelling London's busiest people.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company. In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

We are looking for an experienced Head Barista to lead a small (yet very busy) team to ensure coffee at Grind is always delivered to the highest standards. This means making sure the teams are always engaging with our customers, high quality of product that remains consistent at all times, and that the speed of service is prompt and to company standards

To be eligible for this position, you will need to have experience in recruiting and developing a team, be trained in managing stock control, and knowledge of what it takes to be an effective leader. You will have a complete understanding of the equipment and the beans, a keen eye for detail and a passion for quality coffee.

We use La Marzocco Linea PB machines and Mahlkonig e65s grinders, so knowledge of dialling in, maintaining machines & close down is essential.

We're looking for the next generation of Assistant General Managers (AGMs) here at Grind. As AGM of course we expect the usual stuff on a day-to-day basis, running your site in style and supporting your General Manager to meet site targets and team goals.

You will be competent in leading the team, driving service and sales, and be the constant face of energy on site at all times! The atmosphere in Grind is fast-paced and vibrant, with strong emphasis on delivering the best service. Therefore, you will need to have previous experience in hospitality management, strong experience in leading & developing a team, and a hands on approach/attitude.

• Successfully run a high volume & fast-paced coffee truck in line with company standards
• Open and close down site confidently and competently when required
• Possess a full understanding of Steps of Service in line with company standards
• Effectively support in leading a team of employees and manage communications with the Operations Team clearly
• Generate and complete weekly rotas to support payroll by submission deadline in the absence of the General Manager
• To help the General Manager ensure that all staff receive regular training, according to Grind's procedures, relevant to their job description, that training is documented, and kept on file
• To motivate all staff and project a positive attitude at all times
• Promote and enhance team engagement and happiness at work
• Display a smart and professional appearance, representing the company in a positive manner
• To undertake regular team meetings and participate in necessary Management meetings

• Excellent communication skills to enable effective dialogue with colleagues and customers
• Strong managerial skills and a natural ability to lead
• Ability to problem solve and elevate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
• Strong time-management and prioritisation skills

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

• NEST Pension: We offer a pension scheme to help you plan for your future.
• Stream: Take control of your finances with on-demand access to your earned wages, financial coaching, and more.
• Employee Loan: Access an interest-free loan of up to £1,000 to help with unexpected expenses.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
• Meals on Duty: Enjoy one staff meal on shifts over 4 hours, and two staff meals on shifts over 10 hours
• Social Events: Join us for team social events to connect and have fun.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.

Compensation: Competitive salary