Workforce Officer

Main area Workforce Grade Band 3 Contract Permanent Hours

• Full time
• Part time
• Flexible working
• Home or remote working

37.5 hours per week (Mon-Fri (support flexible working options Job ref 270-TG406-CORP-B

Site St Mary's Hospital Town Kettering Salary £24,937 - £26,598 pa pro rata Salary period Yearly Closing 22/02/:00

Job overview

An Exciting opportunity has arisen for a Workforce Officer at Northamptonshire Healthcare Foundation Trust. A specialised administrative role where you will not only be required to be an expert user of ESR (an oracle-based staff management system) for data entry and maintenance but also have good Microsoft Office skills in particular Excel to record, validate & analyse data.

The post holder will be responsible for the day to day system process management and maintenance of employee records in ESR, ensuring that starters, leavers and changes to contract and circumstances are entered on the system, as accurately and efficiently as possible.

We are seeking excellent communication skills and a focus on customer service is essential, as are an aptitude for problem solving, accuracy and attention to detail. Being the first point of contact for those who require assistance with all workforce queries, liaising with a range of colleagues to deliver an effective service.

You must be a highly motivated and very organised individual as you will be handling multiple workflows in a busy fast paced and challenging environment working to strict deadlines and maintaining all aspects of information governance.

You should be able to respond to challenges, have innovative ideas and be capable of working with minimal supervision.

You will be working as part of a small team, so must be a reliable team member with the ability to prioritise workload.

Main duties of the job

• Be an expert user of ESR the day to day system process management and maintenance of employee records or similar staff records system.
• Develop a sufficient understanding of Trust & NHS Terms and Conditions of employment to ensure Trust policies are followed when change of contract data is entered into ESR.
• Demonstrate a Customer Service focus communicating directly with a range of service users who contact the Workforce Team via telephone, Microsoft Teams or email.
• To ensure timely and efficient service is provided to all customers, by maintaining good practices and ensuring excellent communication, working together and building support relationships.
• Prioritisation and planning skills with ability to manage multiple strands of work in order to meet payroll deadlines
• Coach and promote the adoption of "best practice" methods in the use of ESR.
• Willingness to embrace change suggesting and supporting the learning of new skills, processes and systems.

Working for our organisation

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Detailed job description and main responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the 'About You' Section of the document.

Person specification QUALIFICATIONS TRAINING, KNOWL

• Qualified to NVQ level 3 or equivalent experience.
• Be an expert user of ESR the day to day system process management and maintenance of employee records or similar staff records system (provide example if so).
• Knowledge of Microsoft packages, in particular Excel using filters, creating pivot tables, lookups and formulas to inform and highlight data issues.

SKILLS

• Prioritisation and planning skills with ability to manage multiple strands of work in order to meet deadlines (provide examples).
• Professional manner and mature approach to dealing with confidential and sensitive issues and information.
• Knowledge of ESR Self Service Hierarchy.

ATTITUDE

• Willingness to embrace change suggesting and supporting the learning of new skills, processes and systems (provide examples).
• Focus on delivering a high quality standard of customer service.
• Be self motivated and a reliable team member and be able to respond to challenges, have innovative ideas and be capable of working with minimal supervision.

EXPERIENCE

• Able to focus for prolonged period of concentration in a fast paced and challenging environment.
• Use sound judgement to identify difficult or unresolvable problems.

By completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records and full service history.

You must ensure that your application, including supporting statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

Correspondence regarding your application will be sent to you via a TRAC system account.

Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

All roles are subject to the Home Office immigration rules and therefore eligibility must meet certain requirements for any sponsorship to be considered. Please visit the government website for more information regarding eligibility,

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly, the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide - GOV.UK ()

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.

Please note that all new starters to the trustare subject to a probationary period.

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