Aftersales Advisor / Service Advisor - Automotive We are looking for a hardworking, customer-focused Aftersales Advisor to join a well-established main dealer with an excellent reputation among both employees and customers. This is an opportunity to join a professional, supportive team where customer satisfaction and employee wellbeing are equally valued click apply for full job details
Feb 18, 2026
Full time
Aftersales Advisor / Service Advisor - Automotive We are looking for a hardworking, customer-focused Aftersales Advisor to join a well-established main dealer with an excellent reputation among both employees and customers. This is an opportunity to join a professional, supportive team where customer satisfaction and employee wellbeing are equally valued click apply for full job details
Warranty Administrator / Warranty Advisor / Warranty Controller - Caerphilly Location: Caerphilly Salary: Up to £32,(Apply online only) per annum (DOE) Hours: Monday-Friday, 08:30-17:00 Job Type: Permanent We are seeking an experienced Warranty Administrator , Warranty Advisor , or Warranty Controller to join a busy aftersales team in Caerphilly. This role suits a detail?driven Warranty Claims Administrator or Automotive Warranty Administrator with a strong background in audits and warranty claims, ideally within commercial vehicle/HGV -though car dealership warranty admin experience will also be considered. Key Responsibilities (Warranty Administrator / Warranty Advisor / Warranty Controller) Process and submit warranty claims accurately to manufacturer standards and within deadlines Manage warranty audits , ensuring full compliance and robust documentation trails Verify labour operations, parts, and times against manufacturer policies and T&Cs Maintain clear communication with service, parts, and accounts to resolve queries Keep precise records in the DMS/WMS and produce reports as required Support the aftersales team with customer updates and query resolution Skills & Experience (Warranty Administrator / Warranty Claims Administrator / Warranty Advisor) Essential: Proven warranty background with hands?on warranty claims and warranty audits experience Strong attention to detail, numeracy, and policy compliance Confident using DMS/WMS and MS Office; excellent written communication Desirable: Experience within HGV/commercial vehicle warranty (truck/LCV) Car dealership Warranty Administrator experience also welcomed Knowledge of dealer systems (e.g., Kerridge/CDK/Keyloop) and manufacturer portals What You'll Receive Stable, full?time role in a supportive, professional aftersales environment Genuine career development and ongoing training opportunities Friendly team culture with clear processes and modern systems If you're an experienced Warranty Administrator , Warranty Advisor , Warranty Controller , or Warranty Claims Administrator looking for a permanent role in Caerphilly with progression and a great team, we want to hear from you. Click 'Apply Now' to take the next step in your warranty career. INDLOW
Feb 18, 2026
Full time
Warranty Administrator / Warranty Advisor / Warranty Controller - Caerphilly Location: Caerphilly Salary: Up to £32,(Apply online only) per annum (DOE) Hours: Monday-Friday, 08:30-17:00 Job Type: Permanent We are seeking an experienced Warranty Administrator , Warranty Advisor , or Warranty Controller to join a busy aftersales team in Caerphilly. This role suits a detail?driven Warranty Claims Administrator or Automotive Warranty Administrator with a strong background in audits and warranty claims, ideally within commercial vehicle/HGV -though car dealership warranty admin experience will also be considered. Key Responsibilities (Warranty Administrator / Warranty Advisor / Warranty Controller) Process and submit warranty claims accurately to manufacturer standards and within deadlines Manage warranty audits , ensuring full compliance and robust documentation trails Verify labour operations, parts, and times against manufacturer policies and T&Cs Maintain clear communication with service, parts, and accounts to resolve queries Keep precise records in the DMS/WMS and produce reports as required Support the aftersales team with customer updates and query resolution Skills & Experience (Warranty Administrator / Warranty Claims Administrator / Warranty Advisor) Essential: Proven warranty background with hands?on warranty claims and warranty audits experience Strong attention to detail, numeracy, and policy compliance Confident using DMS/WMS and MS Office; excellent written communication Desirable: Experience within HGV/commercial vehicle warranty (truck/LCV) Car dealership Warranty Administrator experience also welcomed Knowledge of dealer systems (e.g., Kerridge/CDK/Keyloop) and manufacturer portals What You'll Receive Stable, full?time role in a supportive, professional aftersales environment Genuine career development and ongoing training opportunities Friendly team culture with clear processes and modern systems If you're an experienced Warranty Administrator , Warranty Advisor , Warranty Controller , or Warranty Claims Administrator looking for a permanent role in Caerphilly with progression and a great team, we want to hear from you. Click 'Apply Now' to take the next step in your warranty career. INDLOW
Customer Operations Specialist 12-month temporary contract 14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - TBC Fully office based We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations Specialist In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions. Responsibilities: Customer Operations Specialist Operational Duties As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email. Customer Escalation You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances. Operational Flexibility You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You'll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations. Coaching & Development Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. Skills / Experience: Customer Operations Specialist You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Feb 18, 2026
Seasonal
Customer Operations Specialist 12-month temporary contract 14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - TBC Fully office based We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations Specialist In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions. Responsibilities: Customer Operations Specialist Operational Duties As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email. Customer Escalation You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances. Operational Flexibility You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You'll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations. Coaching & Development Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. Skills / Experience: Customer Operations Specialist You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.
Justice Services Lead Advisor Blackburn & Blackpool £33,000 Full-time (37 hours), Permanent The Role: We are looking for a Lead Advisor to support the delivery of services within CFO Activity Hubs. In this role, you will work directly with participants through structured group interventions and one-to-one support, helping to create a positive and rehabilitative environment that supports progressio click apply for full job details
Feb 18, 2026
Full time
Justice Services Lead Advisor Blackburn & Blackpool £33,000 Full-time (37 hours), Permanent The Role: We are looking for a Lead Advisor to support the delivery of services within CFO Activity Hubs. In this role, you will work directly with participants through structured group interventions and one-to-one support, helping to create a positive and rehabilitative environment that supports progressio click apply for full job details
Our welcoming residents team at Ty Nant are looking to appoint a Resident Advisor on a Fixed-Term basis to join Fresh and help contribute to the delivery of an outstanding place for our residents to live. As Resident Advisor, you will work 37.5 hours per week in a collaborative team between the hours of 8am and 6pm, Monday - Friday, on a rota basis. This role is a on a fixed term basis until June 2026. We re looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You ll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building. In this role, you will provide outstanding customer service via email and phone and be the first point of contact for residents within the building. As Resident Advisor, we are looking for someone who is solutions oriented, enthusiastic and ready to make an impact. If you enjoy liaising with colleagues on site and across the wider business, as well as the residents, this could be just the opportunity for you. About you: We re looking to speak with individuals who are approachable, passionate and want to help build the sense of the community within the building. You must be able to listen to the residents and be highly organised with your daily tasks. Your excellent time management skills will balance your strong administrative skills, but most importantly, you will help create a safe and welcoming space where residents feel comfortable. Benefits of working at Fresh? ? We offer: A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Life Insurance for peace of mind. Access to exclusive shopping discounts About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!
Feb 18, 2026
Contractor
Our welcoming residents team at Ty Nant are looking to appoint a Resident Advisor on a Fixed-Term basis to join Fresh and help contribute to the delivery of an outstanding place for our residents to live. As Resident Advisor, you will work 37.5 hours per week in a collaborative team between the hours of 8am and 6pm, Monday - Friday, on a rota basis. This role is a on a fixed term basis until June 2026. We re looking to speak with individuals who are passionate about creating a welcoming and vibrant community, ensuring our residents feel safe, supported and engaged. You ll help create a positive living environment by organising social events, managing communication through social media platforms, and utilising traditional communication methods. You will also support the wider team with administrative duties such as welcoming residents at reception and taking accurate rental payments to ensure the efficient running of the building. In this role, you will provide outstanding customer service via email and phone and be the first point of contact for residents within the building. As Resident Advisor, we are looking for someone who is solutions oriented, enthusiastic and ready to make an impact. If you enjoy liaising with colleagues on site and across the wider business, as well as the residents, this could be just the opportunity for you. About you: We re looking to speak with individuals who are approachable, passionate and want to help build the sense of the community within the building. You must be able to listen to the residents and be highly organised with your daily tasks. Your excellent time management skills will balance your strong administrative skills, but most importantly, you will help create a safe and welcoming space where residents feel comfortable. Benefits of working at Fresh? ? We offer: A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Life Insurance for peace of mind. Access to exclusive shopping discounts About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!
Valuation Manager: Four Oaks Sales Office B75 5BS Due to office expansion, an exciting opportunity exists for an experienced target-focused Valuation Manager at our Four Oaks office. Green & Company are a forward-looking independent firm of Estate Agents having six local Sales Offices and have been trading for over 30 years in and around the Sutton Coldfield area. We have an enviable reputation within the property market and deliver outstanding customer service. Salary: Realistic Earnings (including commission): £40,000 to £45,000pa The main purpose of the role is to win listings and gain new instructions for properties to market, whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor and recommended panel solicitors. Skills & Experience Required: Must have considerable experience as an estate agent in the UK. Driven, passionate and motivated with a proactive, enthusiastic attitude Proven ability to build strong relationships and turn valuations into listings and sales Resilient, positive and organised Strong work ethic with also values of courtesy, honesty, trust, and respect, offering an outstanding customer service experience A full UK driving licence holder and car owner If you have the current relevant experience for the role, please apply today. Please be advised, if you do not have the experience required, your application will not be considered, and if you haven t heard from us within 7-days, please assume your application has been unsuccessful, and we will also therefore not hold your data.
Feb 18, 2026
Full time
Valuation Manager: Four Oaks Sales Office B75 5BS Due to office expansion, an exciting opportunity exists for an experienced target-focused Valuation Manager at our Four Oaks office. Green & Company are a forward-looking independent firm of Estate Agents having six local Sales Offices and have been trading for over 30 years in and around the Sutton Coldfield area. We have an enviable reputation within the property market and deliver outstanding customer service. Salary: Realistic Earnings (including commission): £40,000 to £45,000pa The main purpose of the role is to win listings and gain new instructions for properties to market, whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor and recommended panel solicitors. Skills & Experience Required: Must have considerable experience as an estate agent in the UK. Driven, passionate and motivated with a proactive, enthusiastic attitude Proven ability to build strong relationships and turn valuations into listings and sales Resilient, positive and organised Strong work ethic with also values of courtesy, honesty, trust, and respect, offering an outstanding customer service experience A full UK driving licence holder and car owner If you have the current relevant experience for the role, please apply today. Please be advised, if you do not have the experience required, your application will not be considered, and if you haven t heard from us within 7-days, please assume your application has been unsuccessful, and we will also therefore not hold your data.
Aftersales Advisor Abergele Full Time £28,750 p.a + OTE Bonus (circa £4k p.a) Our client is a well-established, multi-franchised vehicle dealership known for delivering exceptional customer service. Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts, accessories, vehicle servicing, and repairs, the company has built a strong reputation fo click apply for full job details
Feb 18, 2026
Full time
Aftersales Advisor Abergele Full Time £28,750 p.a + OTE Bonus (circa £4k p.a) Our client is a well-established, multi-franchised vehicle dealership known for delivering exceptional customer service. Specialising in new and used car sales across a variety of franchises, as well as offering genuine parts, accessories, vehicle servicing, and repairs, the company has built a strong reputation fo click apply for full job details
Are you looking for a new career for 2026? Whether you are from a call centre, hospitality, or retail, they offer full supportive training! Customer Care Advisor - No Weekends or Evenings! £25,747 per annum + £500 quarterly bonus Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week) Permanent This is a full-time office-based position. Applicants must live within 1 hour commute of Barton-upon-Humber As a Customer Care Advisor, you will ensure customers receive high-quality service and handle any questions or issues they may have. You will provide customers with a fantastic customer service experience, ensure their accounts are accurate and up to date, and handle any complaints that may come your way. This position is purely a customer service role with no sales or cold calling element. You will receive a fantastic benefit package including: Access to health & discount platform after 1 year of service Full supportive training (4 weeks) EE discount Staff Discount (after 1 year of service) Eye care vouchers Free onsite gym (available 24/7) Free onsite parking Complimentary refreshments throughout the day Two subsidised canteens Fantastic progression opportunities with real success stories Customer Service Employee of the Month awards A Customer Care Advisor will be required to: Handle customer enquiries and provide appropriate solutions and recommendations Maintain accurate records of customer interactions Follow up with customers to ensure their needs are met Liaising with showrooms Proactively resolving customer queries Building and maintaining relationships Identify and escalate issues to appropriate team members as required Handling any complaints or issues Continually striving to improve customer satisfaction and retention What makes a good Customer Care Advisor? Must be able to commute to Barton-upon-Humber daily Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required Must have experience working towards targets Excellent communication skills, both written and verbal IT Literate and proficient in Microsoft Strong organisational skills! Does this sound like your next role? If you are a self-motivated individual passionate about delivering exceptional customer service, we want to hear from you! If calling the office, please ask for Jess Patterson. At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy
Feb 18, 2026
Full time
Are you looking for a new career for 2026? Whether you are from a call centre, hospitality, or retail, they offer full supportive training! Customer Care Advisor - No Weekends or Evenings! £25,747 per annum + £500 quarterly bonus Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week) Permanent This is a full-time office-based position. Applicants must live within 1 hour commute of Barton-upon-Humber As a Customer Care Advisor, you will ensure customers receive high-quality service and handle any questions or issues they may have. You will provide customers with a fantastic customer service experience, ensure their accounts are accurate and up to date, and handle any complaints that may come your way. This position is purely a customer service role with no sales or cold calling element. You will receive a fantastic benefit package including: Access to health & discount platform after 1 year of service Full supportive training (4 weeks) EE discount Staff Discount (after 1 year of service) Eye care vouchers Free onsite gym (available 24/7) Free onsite parking Complimentary refreshments throughout the day Two subsidised canteens Fantastic progression opportunities with real success stories Customer Service Employee of the Month awards A Customer Care Advisor will be required to: Handle customer enquiries and provide appropriate solutions and recommendations Maintain accurate records of customer interactions Follow up with customers to ensure their needs are met Liaising with showrooms Proactively resolving customer queries Building and maintaining relationships Identify and escalate issues to appropriate team members as required Handling any complaints or issues Continually striving to improve customer satisfaction and retention What makes a good Customer Care Advisor? Must be able to commute to Barton-upon-Humber daily Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required Must have experience working towards targets Excellent communication skills, both written and verbal IT Literate and proficient in Microsoft Strong organisational skills! Does this sound like your next role? If you are a self-motivated individual passionate about delivering exceptional customer service, we want to hear from you! If calling the office, please ask for Jess Patterson. At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy
Shape the future of client relationships in print and document solutions Step into a role where you'll become the trusted advisor clients rely on. This isn't about chasing sales targets - it's about delivering excellence and building lasting partnerships that make a real difference. What you'll be doing You'll manage the complete delivery of print, document flow and managed mail solutions across dive click apply for full job details
Feb 18, 2026
Full time
Shape the future of client relationships in print and document solutions Step into a role where you'll become the trusted advisor clients rely on. This isn't about chasing sales targets - it's about delivering excellence and building lasting partnerships that make a real difference. What you'll be doing You'll manage the complete delivery of print, document flow and managed mail solutions across dive click apply for full job details
FP&A Accountant - £50000 per annum - Belfast Your new company Our client has engaged Hays to find a Financial Planning and Analysis Accountant to join their team after a restructuring of the finance team. Currently looking at significant growth across the group for the next number of years the CFO is hoping to improve the support to the operational managers running the business. A market leader in their field our client offers a unique service to its customers. An award winning business that can offer an excellent working culture and the opportunity to engage directly with decision makers across the business to drive the business forward to its targets. Your new role As the FP&A Accountant you will be a trusted advisor to the operational business. You will build key relationships with senior stakeholders across the business delivering details management accounts, planning and analysis to support the decision making across the business. You will be an integral part of the businesses growth. Management accounting through to monthly reporting process including delivery of reporting packs for Senior Management Team and delivering Business Reviews Business partnering across various teams in the Group, delivering credible and insightful financial information and actively participating in business decision-making What you'll need to succeed You will ideally be a qualified accountant who has some post qualification experience, ideally providing commercial information. You will be able to demonstrate excellent numerical and analytical skills, provide good technical accounting advise and become a trusted advisor. You will have well developed communication skills. What you'll get in return You will be working in a ambitious organisation that has clear growth plans. This will offer the successful candidate opportunities to grow and develop their career. You will be rewarded with a competitive salary, paying in the region of £50,000 per annum dependant on the candidate with an excellent benefits offering. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Feb 18, 2026
Full time
FP&A Accountant - £50000 per annum - Belfast Your new company Our client has engaged Hays to find a Financial Planning and Analysis Accountant to join their team after a restructuring of the finance team. Currently looking at significant growth across the group for the next number of years the CFO is hoping to improve the support to the operational managers running the business. A market leader in their field our client offers a unique service to its customers. An award winning business that can offer an excellent working culture and the opportunity to engage directly with decision makers across the business to drive the business forward to its targets. Your new role As the FP&A Accountant you will be a trusted advisor to the operational business. You will build key relationships with senior stakeholders across the business delivering details management accounts, planning and analysis to support the decision making across the business. You will be an integral part of the businesses growth. Management accounting through to monthly reporting process including delivery of reporting packs for Senior Management Team and delivering Business Reviews Business partnering across various teams in the Group, delivering credible and insightful financial information and actively participating in business decision-making What you'll need to succeed You will ideally be a qualified accountant who has some post qualification experience, ideally providing commercial information. You will be able to demonstrate excellent numerical and analytical skills, provide good technical accounting advise and become a trusted advisor. You will have well developed communication skills. What you'll get in return You will be working in a ambitious organisation that has clear growth plans. This will offer the successful candidate opportunities to grow and develop their career. You will be rewarded with a competitive salary, paying in the region of £50,000 per annum dependant on the candidate with an excellent benefits offering. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Our Store Manager is the primary leader responsible for driving sales and providing exceptional customer experiences within the showroom. They lead by example, motivating and developing their team to achieve clearly defined targets on furniture sales and essential attachments. They understand that the customer is at the heart of everything we do and have the natural ability to continually grow their team's capability to enable them to meet our customers' high expectations. They deliver this by providing clear instructions to meet business needs and creating a motivating and inspiring environment where the team feels supported, positively challenged, and capable of delivering exceptional performance. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped bonus scheme, which ensures that all our Store Managers are rewarded for their dedication and hard work. About The Role Core Responsibilities Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved. Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets. Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews. Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines. Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control. Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests. Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience. Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies. Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions. Manage daily operations of the showroom, ensuring smooth and efficient functioning. Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing. Foster a positive and collaborative team environment, encouraging open communication and teamwork. Conduct regular team meetings to update colleagues on performance, new products, and company policies. Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively. Analyse sales data and market trends to develop strategies for increasing sales and profitability. Our Store Managers work towards a store target offering uncapped commission rates with a realistic OTE of £50k. Skills and Experience Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets. Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours. Build colleague's commitment and energise them to work towards goals and targets. Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment. Proven track record of delivering successful businesses that operate within a consultative selling environment. Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range. Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures. Working Hours This is a full-time role working 40 hours per week, 5 out of 7 days (including Saturday and Sunday), with one weekend off every six. This position may suit individuals with previous skills or experience gained from the following roles: Sales Manager, Showroom Manager, Retail Manager or Branch Manager. Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period. Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge. Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you! My Rewards Programme: Unlock discounts on essentials and luxuries, from dining out and grocery shopping to entertainment and holidays. Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company. Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65. Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company. Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed. Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location. Company Information Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you'll discover our commitment to using quality materials and creating furniture built to last hasn't changed. We still offer great value for money, too, but what you'll discover now is an evolution that's seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. To support us, we are guided by our company's purpose of 'helping people make their house a real home', which is underpinned by our values: We are adaptable We are experts We are authentic We are one team We put our customers first. Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in the way we hire new colleagues, and if you require any additional support to help you through the process, we're happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
Feb 18, 2026
Full time
Our Store Manager is the primary leader responsible for driving sales and providing exceptional customer experiences within the showroom. They lead by example, motivating and developing their team to achieve clearly defined targets on furniture sales and essential attachments. They understand that the customer is at the heart of everything we do and have the natural ability to continually grow their team's capability to enable them to meet our customers' high expectations. They deliver this by providing clear instructions to meet business needs and creating a motivating and inspiring environment where the team feels supported, positively challenged, and capable of delivering exceptional performance. This commitment to high performance is recognised and rewarded through our generous, industry-leading uncapped bonus scheme, which ensures that all our Store Managers are rewarded for their dedication and hard work. About The Role Core Responsibilities Take ownership of overall showroom sales performance and effectively manage all areas of the business to ensure targets are consistently achieved. Maximise showroom profitability by developing a culture where highly motivated individuals can successfully meet and exceed targets. Support continual performance improvement of Retail Sales Advisors and Assistant Store Managers by regularly setting clear expectations and developing the team through sales observations, feedback, training, and reviews. Recruit and onboard industry-leading Retail Sales Advisors by following recruitment and probation guidelines. Ensure the showroom is fully compliant in all areas of Health and Safety, finance, sales, FCA Regulations, GDPR, and stock control. Create a safe, comfortable, and up-to-date trading environment, ensuring the showroom is always ready to trade, displaying the correct promotional activity, and inviting our guests. Work with the team to share their expert knowledge of extensive product ranges and services and provide all customers with an exceptional experience. Utilise systems to ensure all customer information is processed compliantly, efficiently, and correctly following all Oak Furnitureland procedures and policies. Encourage and deliver a seamless omnichannel customer journey by recommending and using digital resources and marketing tools to help customers make informed purchase decisions. Manage daily operations of the showroom, ensuring smooth and efficient functioning. Coordinate with the Visual Merchandising Team to ensure that all displays are up-to-date and visually appealing. Foster a positive and collaborative team environment, encouraging open communication and teamwork. Conduct regular team meetings to update colleagues on performance, new products, and company policies. Develop colleagues using all available tools and resources to ensure all team members have the skills and knowledge required to perform their roles effectively. Analyse sales data and market trends to develop strategies for increasing sales and profitability. Our Store Managers work towards a store target offering uncapped commission rates with a realistic OTE of £50k. Skills and Experience Capable of leading, coaching, and developing a competitive sales team that consistently meets their goals and targets. Effective leader who leads by example and can communicate confidently and clearly through daily management of shop floor behaviours. Build colleague's commitment and energise them to work towards goals and targets. Experience in successfully managing a large turnover retail store, ideally from a furniture retailer or heavily incentivised big-ticket sales environment. Proven track record of delivering successful businesses that operate within a consultative selling environment. Experience in leading sales teams to sell and promote products and services in an informative, engaging, and professional manner by demonstrating in-depth knowledge of the extensive product range. Understanding of the regulatory frameworks associated with this sector and role, with relevant experience enabling the following and delivering of set policies and procedures. Working Hours This is a full-time role working 40 hours per week, 5 out of 7 days (including Saturday and Sunday), with one weekend off every six. This position may suit individuals with previous skills or experience gained from the following roles: Sales Manager, Showroom Manager, Retail Manager or Branch Manager. Exclusive Employee Discounts: Enjoy unbeatable savings on all Oak Furnitureland products after completing your probation period. Generous Holiday Allowance: Benefit from 20 days of holiday each year (including Bank Holidays), giving you ample time to relax and recharge. Celebrate Your Special Day: Take an extra day off to celebrate your birthday or another special occasion important to you! My Rewards Programme: Unlock discounts on essentials and luxuries, from dining out and grocery shopping to entertainment and holidays. Competitive Pension Scheme: Secure your future with a 4% employee contribution, matched by the company. Comprehensive Life Assurance: Receive free coverage worth at least twice your annual salary, ensuring peace of mind up to age 65. Continued Development: Enhance your skills and support your future career advancement with ongoing training and growth opportunities within the company. Supportive Employee Assistance Programme: Access professional counselling services via phone or in person whenever needed. Convenient Free On-site Parking: Enjoy the convenience and ease of free parking at our location. Company Information Oak Furnitureland launched in 2006. Our brand was built on ensuring our customers could access high-quality hardwood furniture at affordable prices, and we were predominantly known for our range of well-crafted cabinetry. Fast-forward to today, and you'll discover our commitment to using quality materials and creating furniture built to last hasn't changed. We still offer great value for money, too, but what you'll discover now is an evolution that's seen us expand our categories and styles of furniture so that we can offer something for every home. Not only do we offer fantastic pieces of furniture for the home, but we are also a great place to work. It is one where colleagues are valued, feel connected to the business, and are provided with an environment where they can flourish, contribute, and develop their careers. To support us, we are guided by our company's purpose of 'helping people make their house a real home', which is underpinned by our values: We are adaptable We are experts We are authentic We are one team We put our customers first. Our mission is to build an open and inclusive work environment where all colleagues have equal opportunity and access to development, progression and growth. We strive to recruit and retain diverse talent representative of our customer demographic. We have an inclusive environment where everyone can be themselves and are driven by the same purpose and values. As we endeavour to create a workplace that reflects our diverse customer base and the communities in which we live and work, we strongly encourage applications from individuals belonging to minority and underrepresented groups. We are committed to fairness in the way we hire new colleagues, and if you require any additional support to help you through the process, we're happy to make the necessary adjustments for anyone who needs them. Please know that any offer is subject to references and a DBS check.
Customer Service Advisor - Dunstable Think Specialist Recruitment are delighted to be working with a valued client of ours once again to help them recruit for a vital vacancy in their Customer Service Team. Our client are one of the market leaders in their field and operate in a very exciting industry. Based in Dunstable, we are currently looking to recruit an experienced Customer Service Advisor to join their busy team. The company we are working with has a contract in place with a large client and anticipates that their workload will start to really ramp up ahead of the Summer so we are keen to speak with organised and confident candidates who could fit in well within this company. If you have experience dealing with a high-volume of Customer Queries, working in a fast-paced order processing role, are a confident communicator who can multitask and juggle a number of different duties at once, then we would love to discuss this with you further. The role is a fully office-based position in our clients Dunstable head office (Free parking on site). On offer is an annual salary of 27k for the right candidate and the opportunity to work for an organisation that operate in a very exciting thriving industry. Duties include: Respond to customer queries via Zendesk, primarily regarding order tracking, shortages, and product damages. Liaise with the warehouse team to manage order dispatches, investigate delivery issues, and process customer returns (including physically checking returned goods). Handle customer communication via email and telephone, ensuring timely and professional responses. Maintain accurate records of customer interactions and follow-up actions. Support the wider operations team with ad hoc customer-related tasks where needed. Candidate requirements: Prior experience in a Customer Service role would be desired. A great attention to detail, able to take on information and retain it. Strong multi-tasking skills with the ability to handle multiple Customer queries at any given time. Able to work independently or as part of a team. Confident communicator who is able to liaise with Customers via Phone and Email. A desire to see something through to the end and ensure any delivery issues are resolved, and the Customer is satisfied at the end of the journey. Skilled problem solver who strives to do the best by their Customer. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Feb 18, 2026
Full time
Customer Service Advisor - Dunstable Think Specialist Recruitment are delighted to be working with a valued client of ours once again to help them recruit for a vital vacancy in their Customer Service Team. Our client are one of the market leaders in their field and operate in a very exciting industry. Based in Dunstable, we are currently looking to recruit an experienced Customer Service Advisor to join their busy team. The company we are working with has a contract in place with a large client and anticipates that their workload will start to really ramp up ahead of the Summer so we are keen to speak with organised and confident candidates who could fit in well within this company. If you have experience dealing with a high-volume of Customer Queries, working in a fast-paced order processing role, are a confident communicator who can multitask and juggle a number of different duties at once, then we would love to discuss this with you further. The role is a fully office-based position in our clients Dunstable head office (Free parking on site). On offer is an annual salary of 27k for the right candidate and the opportunity to work for an organisation that operate in a very exciting thriving industry. Duties include: Respond to customer queries via Zendesk, primarily regarding order tracking, shortages, and product damages. Liaise with the warehouse team to manage order dispatches, investigate delivery issues, and process customer returns (including physically checking returned goods). Handle customer communication via email and telephone, ensuring timely and professional responses. Maintain accurate records of customer interactions and follow-up actions. Support the wider operations team with ad hoc customer-related tasks where needed. Candidate requirements: Prior experience in a Customer Service role would be desired. A great attention to detail, able to take on information and retain it. Strong multi-tasking skills with the ability to handle multiple Customer queries at any given time. Able to work independently or as part of a team. Confident communicator who is able to liaise with Customers via Phone and Email. A desire to see something through to the end and ensure any delivery issues are resolved, and the Customer is satisfied at the end of the journey. Skilled problem solver who strives to do the best by their Customer. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Can't find the right opportunity? Send us your CV and we'll be in touch Senior Consultant - Energy Impact Assessment & Evaluation (EU Policy) Role Title: Senior Consultant - Energy Impact Assessment & Evaluation (EU Policy) Location: London , Spain , Italy - Hybrid Job ID: Our vision is to create a safe and sustainable world. Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. The Role We are seeking a highly skilled Senior Impact Assessment and Evaluation Specialist to support the European Commission in the design, appraisal, and evaluation of EU energy and climate policies. This role is ideal for an expert with deep knowledge of EU Better Regulation principles and strong experience applying evidence based methodologies to energy, climate, and industrial transition topics. The successful candidate will lead and contribute to Impact Assessments, evaluations and analytical studies underpinning EU legislation and funding interventions across the energy system, including electricity, gas, hydrogen, CCUS and industrial decarbonisation. Key focus areas Working primarily at the policy appraisal and decision-support end of the policy cycle, with particular focus on: EU Impact Assessment and Evaluation Application of Better Regulation Guidelines and Toolbox Problem definition, objectives, policy options and intervention logic Quantitative and qualitative impact assessment across economic, social and environmental dimensions Evaluation of EU legislation, programmes and funding instruments Energy and Climate Policy Analysis EU energy and climate legislation and initiatives (e.g. Fit for 55, Clean Industrial Deal, Electricity Market Design, EU ETS, NZIA) Energy infrastructure, markets and system transformation Industrial decarbonisation pathways, including hydrogen and CCUS as policy cases Economic and Analytical Methods Cost-benefit analysis (CBA) Multi-criteria analysis (MCA) Distributional and competitiveness impacts Assessment of proportionality, effectiveness, efficiency and coherence Key Responsibilities Leading or co-leading EU-level Impact Assessments and evaluations in the energy and climate domain for the European Commission and international institutions Designing and delivering analytical frameworks aligned with Better Regulation requirements, including: Intervention logic and theory of change CBA, MCA and qualitative assessment Assessment of regulatory and non-regulatory options Providing economic and policy analysis to support decision-making on: Energy market and infrastructure regulation Industrial decarbonisation measures and public support schemes EU funding instruments and State Aid interventions Managing and synthesising evidence from desk research, data analysis, modelling inputs and stakeholder engagement Engaging directly with EU institutions, Member State authorities and stakeholders through interviews, workshops and consultations Contributing to business development, including proposal writing, methodological design and technical leadership Key Competencies and Experience A Master's degree or PhD in economics, public policy, energy policy, environmental economics or a closely related discipline. Strong, hands on experience with EU Impact Assessments and/or evaluations, including direct application of the Better Regulation Guidelines and Toolbox. Proven track record performing stakeholder engagement activities, including the design of consultation tools such as interviews, workshops, surveys. Proven experience working with EU institutions, in particular the European Commission (DG ENER, CLIMA, MOVE, GROW, etc.) Solid understanding of EU energy and climate policy frameworks, including: Energy market design and infrastructure policy. Industrial and energy transition initiatives. Demonstrated experience applying economic appraisal tools, including: Cost benefit analysis (CBA) Multi criteria analysis (MCA) Distributional and competitiveness analysis. Experience in consultancy or policy advisory environments, including project delivery, client interaction and proposal development. Experience leading formal Impact Assessments or evaluations for EU institutions. Familiarity with State Aid assessment and public funding evaluation. Knowledge of hydrogen, CCUS or industrial decarbonisation as policy case studies. Knowledge of EU grid package, the citizen energy package, the affordable energy package. Additional European languages (French, German, Italian, Spanish). Working here You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Diversity, Equality and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro actively with all our employees to ensure an inclusive culture, we are a recognised as a 'disability confident' employer. Benefits We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Next steps Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.
Feb 18, 2026
Full time
Can't find the right opportunity? Send us your CV and we'll be in touch Senior Consultant - Energy Impact Assessment & Evaluation (EU Policy) Role Title: Senior Consultant - Energy Impact Assessment & Evaluation (EU Policy) Location: London , Spain , Italy - Hybrid Job ID: Our vision is to create a safe and sustainable world. Ricardo, member of WSP, is a global strategic, environmental, and engineering consulting company. With over 100 years of engineering excellence and employing close to 3,000 employees in more than 20 countries, we provide exceptional levels of expertise in delivering leading-edge and innovative cross-sector sustainable products and solutions. Every day, we enable our customers to solve the most complex and dynamic challenges to help achieve a safe and sustainable world. The Role We are seeking a highly skilled Senior Impact Assessment and Evaluation Specialist to support the European Commission in the design, appraisal, and evaluation of EU energy and climate policies. This role is ideal for an expert with deep knowledge of EU Better Regulation principles and strong experience applying evidence based methodologies to energy, climate, and industrial transition topics. The successful candidate will lead and contribute to Impact Assessments, evaluations and analytical studies underpinning EU legislation and funding interventions across the energy system, including electricity, gas, hydrogen, CCUS and industrial decarbonisation. Key focus areas Working primarily at the policy appraisal and decision-support end of the policy cycle, with particular focus on: EU Impact Assessment and Evaluation Application of Better Regulation Guidelines and Toolbox Problem definition, objectives, policy options and intervention logic Quantitative and qualitative impact assessment across economic, social and environmental dimensions Evaluation of EU legislation, programmes and funding instruments Energy and Climate Policy Analysis EU energy and climate legislation and initiatives (e.g. Fit for 55, Clean Industrial Deal, Electricity Market Design, EU ETS, NZIA) Energy infrastructure, markets and system transformation Industrial decarbonisation pathways, including hydrogen and CCUS as policy cases Economic and Analytical Methods Cost-benefit analysis (CBA) Multi-criteria analysis (MCA) Distributional and competitiveness impacts Assessment of proportionality, effectiveness, efficiency and coherence Key Responsibilities Leading or co-leading EU-level Impact Assessments and evaluations in the energy and climate domain for the European Commission and international institutions Designing and delivering analytical frameworks aligned with Better Regulation requirements, including: Intervention logic and theory of change CBA, MCA and qualitative assessment Assessment of regulatory and non-regulatory options Providing economic and policy analysis to support decision-making on: Energy market and infrastructure regulation Industrial decarbonisation measures and public support schemes EU funding instruments and State Aid interventions Managing and synthesising evidence from desk research, data analysis, modelling inputs and stakeholder engagement Engaging directly with EU institutions, Member State authorities and stakeholders through interviews, workshops and consultations Contributing to business development, including proposal writing, methodological design and technical leadership Key Competencies and Experience A Master's degree or PhD in economics, public policy, energy policy, environmental economics or a closely related discipline. Strong, hands on experience with EU Impact Assessments and/or evaluations, including direct application of the Better Regulation Guidelines and Toolbox. Proven track record performing stakeholder engagement activities, including the design of consultation tools such as interviews, workshops, surveys. Proven experience working with EU institutions, in particular the European Commission (DG ENER, CLIMA, MOVE, GROW, etc.) Solid understanding of EU energy and climate policy frameworks, including: Energy market design and infrastructure policy. Industrial and energy transition initiatives. Demonstrated experience applying economic appraisal tools, including: Cost benefit analysis (CBA) Multi criteria analysis (MCA) Distributional and competitiveness analysis. Experience in consultancy or policy advisory environments, including project delivery, client interaction and proposal development. Experience leading formal Impact Assessments or evaluations for EU institutions. Familiarity with State Aid assessment and public funding evaluation. Knowledge of hydrogen, CCUS or industrial decarbonisation as policy case studies. Knowledge of EU grid package, the citizen energy package, the affordable energy package. Additional European languages (French, German, Italian, Spanish). Working here You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance We offer flexible approaches to work, whether that is working from home, being in the office, or as a hybrid worker. We're happy to discuss flexible working arrangements. Wellbeing is at the core to our culture, allowing employees to flourish and to achieve their full potential. Diversity, Equality and Inclusion statement We are an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. We have an ambitious diversity, equality, and inclusion approach as explained here. We value diversity; recognising that a more diverse workforce creates a richer and more varied working environment. Diversity also drives innovation, by allowing us to offer our clients the best consultancy service that we can. As part of our commitment to engage positively and pro actively with all our employees to ensure an inclusive culture, we are a recognised as a 'disability confident' employer. Benefits We want you to know how much you are valued. Your remuneration and benefits package will reflect that. You will receive a range of benefits which include support for your physical and mental health. Next steps Once you have submitted your application a member of our Recruitment Team will be in touch. Please be aware that the timing can vary dependent on the volume of applications that we receive for each role and in some cases, we may start to review applications prior to the closing date. Ricardo is a Disability confident employer please advise the recruitment team via if you require any adjustments to support you throughout the recruitment process.
Aftersales Advisor Canterbury As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly. Working collaboratively in a small but efficient team, you will be handling a multitude of tasks click apply for full job details
Feb 18, 2026
Full time
Aftersales Advisor Canterbury As the first point of contact for all aftersales customers, a helpful and welcoming manner ensures a good first impression. Whilst the day gets busier, you will need to be able to keep calm under pressure, listen carefully to instruction, and follow procedures thoroughly. Working collaboratively in a small but efficient team, you will be handling a multitude of tasks click apply for full job details
Senior Associate/Vice President - FIG DCM Solutions - Capital Advisory for Financials page is loaded Senior Associate/Vice President - FIG DCM Solutions - Capital Advisory for Financialslocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: ReqSenior Associate/Vice President - FIG DCM Solutions - Capital Advisory for FinancialsCountry: United KingdomWe are seeking a highly motivated Senior Associate or Vice President with a strong analytical and technical insight in financial institutions to join our Debt Capital Markets Team (DCM) in London, as a FIG DCM Capital Solutions banker. An opportunity to continue to strengthen the bank's existing FIG relationships through the lens of expert regulatory and balance sheet advice and its impact on funding plans. Primary Responsibilities Collaborate with and be a key member in the client coverage of Financial Institution Group (FIG) issuers within the Debt Capital Markets (DCM) division of the Investment Bank, as a subject matter expert in bank and insurance regulatory capital and how that flows into the strategy and management of our clients' debt instruments (AT1, T2, MREL) The individual will both produce and be responsible for pitching the solutions and recommendations to clients as part of the coverage team - primarily in EMEA but also expanding our scope of coverage and client base more globally Primary responsibility for spotting new trends and opportunities to Bank and Insurance balance sheets and both providing thought-provoking updates to our FIG clients while also looking for new issue and liability management opportunities in the DCM that arise on the back of these Lead the day-to-day production of content on the evolution of bank and insurance balance sheets both in terms of regulatory / rating evolution as well as being on top of T&Cs (Terms and Conditions) of bond instruments and how these evolve to meet regulatory and rating agency constraints while balancing investor tolerance to risk Produce high-quality client materials, such as impact analyses and new developments - some examples include (i) Basel 3.1 impacts, (ii) potential restructuring of the bank capital stack, (iii) evolution of T&Cs in bond documents to facilitate M&A Will take the lead in such materials but collaborate closely with internal stakeholders such as Coverage Bankers, Liability Management and Debt Advisory (Ratings), where necessary to deliver the strategic capital and balance sheet optimisation solutions for clients Work as part of the DCM team to build market updates, pitch presentations, email recommendations, and transaction documentation Assisting in the execution of bond deals in the public debt markets (particular focus on EUR, USD & GBP), working closely with Bond Syndicate, Sales and Trading, Structured Solutions, our Global DCM and Syndicate partners, as well as internal and external counsel on transaction documentation Support and upskill the analysts and associates within the team, providing feedback and reviewing their materials What we're looking for Prior experience covering / knowledge of European and International FIG regulatory regimes a must - ideally both for Banks and Insurers and ideally within DCM Understanding of underlying rating agency methodologies preferable as well as familiarity and comfort in interpreting and analysing the capital and liquidity position of Banks and Insurers Confidence in applying knowledge of regulatory, rating and market factors in designing and recommending optimal issuance strategies to FIG clients - both new issuance as well as liability management exercises. Modelling balance sheets and roll-forwards a significant prerequisite Understanding of capital markets, issuance mechanics, and investor dynamics particularly in relation to FIG capital and resolution instruments (AT1, T2, MREL) Familiarity with both Bond Documentation (predominantly Terms & Conditions) as well as the ability to navigate complex regulation (e.g. CRR, Basel) highly sought after Track record of executing transactions and owning both the internal & external processes involved Excellent communication and presentation skills Highly motivated, adaptable and a strong ability to work under pressure whilst ensuring the highest quality of output London based, with the ability to travel across EMEA Fluency in English required; additional languages (especially French, German, or Spanish) preferable Educated to degree level What else you need to know This role is based in our Triton Square office in London, conveniently located within walking distance from Euston Station and Warren Street Station How we'll reward you As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs Eligible for a discretionary performance-related annual bonus Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us Up to 30 days holiday + bank holidays, with the option to purchase/sell up to 5 contractual days per year Company funded individual private medical insurance Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover Share in Santander's success by investing in our Sharesave and Partnership shares plansFor more information about our wide range of benefits and family friendly policies visit our website. Equal Opportunities Santander are an equal opportunities employer. When we talk about diversity, we don't just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It's important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups.For more information on our commitment to equal opportunities, please visit our diversity page. What to do next If this sounds like a role you're interested in, then please apply on the link. (blob:)
Feb 18, 2026
Full time
Senior Associate/Vice President - FIG DCM Solutions - Capital Advisory for Financials page is loaded Senior Associate/Vice President - FIG DCM Solutions - Capital Advisory for Financialslocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: ReqSenior Associate/Vice President - FIG DCM Solutions - Capital Advisory for FinancialsCountry: United KingdomWe are seeking a highly motivated Senior Associate or Vice President with a strong analytical and technical insight in financial institutions to join our Debt Capital Markets Team (DCM) in London, as a FIG DCM Capital Solutions banker. An opportunity to continue to strengthen the bank's existing FIG relationships through the lens of expert regulatory and balance sheet advice and its impact on funding plans. Primary Responsibilities Collaborate with and be a key member in the client coverage of Financial Institution Group (FIG) issuers within the Debt Capital Markets (DCM) division of the Investment Bank, as a subject matter expert in bank and insurance regulatory capital and how that flows into the strategy and management of our clients' debt instruments (AT1, T2, MREL) The individual will both produce and be responsible for pitching the solutions and recommendations to clients as part of the coverage team - primarily in EMEA but also expanding our scope of coverage and client base more globally Primary responsibility for spotting new trends and opportunities to Bank and Insurance balance sheets and both providing thought-provoking updates to our FIG clients while also looking for new issue and liability management opportunities in the DCM that arise on the back of these Lead the day-to-day production of content on the evolution of bank and insurance balance sheets both in terms of regulatory / rating evolution as well as being on top of T&Cs (Terms and Conditions) of bond instruments and how these evolve to meet regulatory and rating agency constraints while balancing investor tolerance to risk Produce high-quality client materials, such as impact analyses and new developments - some examples include (i) Basel 3.1 impacts, (ii) potential restructuring of the bank capital stack, (iii) evolution of T&Cs in bond documents to facilitate M&A Will take the lead in such materials but collaborate closely with internal stakeholders such as Coverage Bankers, Liability Management and Debt Advisory (Ratings), where necessary to deliver the strategic capital and balance sheet optimisation solutions for clients Work as part of the DCM team to build market updates, pitch presentations, email recommendations, and transaction documentation Assisting in the execution of bond deals in the public debt markets (particular focus on EUR, USD & GBP), working closely with Bond Syndicate, Sales and Trading, Structured Solutions, our Global DCM and Syndicate partners, as well as internal and external counsel on transaction documentation Support and upskill the analysts and associates within the team, providing feedback and reviewing their materials What we're looking for Prior experience covering / knowledge of European and International FIG regulatory regimes a must - ideally both for Banks and Insurers and ideally within DCM Understanding of underlying rating agency methodologies preferable as well as familiarity and comfort in interpreting and analysing the capital and liquidity position of Banks and Insurers Confidence in applying knowledge of regulatory, rating and market factors in designing and recommending optimal issuance strategies to FIG clients - both new issuance as well as liability management exercises. Modelling balance sheets and roll-forwards a significant prerequisite Understanding of capital markets, issuance mechanics, and investor dynamics particularly in relation to FIG capital and resolution instruments (AT1, T2, MREL) Familiarity with both Bond Documentation (predominantly Terms & Conditions) as well as the ability to navigate complex regulation (e.g. CRR, Basel) highly sought after Track record of executing transactions and owning both the internal & external processes involved Excellent communication and presentation skills Highly motivated, adaptable and a strong ability to work under pressure whilst ensuring the highest quality of output London based, with the ability to travel across EMEA Fluency in English required; additional languages (especially French, German, or Spanish) preferable Educated to degree level What else you need to know This role is based in our Triton Square office in London, conveniently located within walking distance from Euston Station and Warren Street Station How we'll reward you As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs Eligible for a discretionary performance-related annual bonus Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us Up to 30 days holiday + bank holidays, with the option to purchase/sell up to 5 contractual days per year Company funded individual private medical insurance Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover Share in Santander's success by investing in our Sharesave and Partnership shares plansFor more information about our wide range of benefits and family friendly policies visit our website. Equal Opportunities Santander are an equal opportunities employer. When we talk about diversity, we don't just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It's important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups.For more information on our commitment to equal opportunities, please visit our diversity page. What to do next If this sounds like a role you're interested in, then please apply on the link. (blob:)
Aftersales Advisor Location: Exeter Salary: £30,000 per annum + Bonus Scheme Monday to Friday (No Weekends) Our client is currently seeking a motivated and customer-focused Aftersales Advisor to join their busy dealership team in Exeter. This is an excellent opportunity for an organised and personable individual who thrives in a fast-paced automotive environment click apply for full job details
Feb 18, 2026
Full time
Aftersales Advisor Location: Exeter Salary: £30,000 per annum + Bonus Scheme Monday to Friday (No Weekends) Our client is currently seeking a motivated and customer-focused Aftersales Advisor to join their busy dealership team in Exeter. This is an excellent opportunity for an organised and personable individual who thrives in a fast-paced automotive environment click apply for full job details
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from March 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Feb 18, 2026
Full time
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from March 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from March 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Feb 18, 2026
Full time
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from March 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from March 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Feb 18, 2026
Full time
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from March 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from March 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Feb 18, 2026
Full time
Looking for a permanent Customer Service role? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities! Why work with us? Up to £26,208 annual salary (monthly pay) £1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months) HYBRID working options - save on commuting costs with only 2 day's in the office each week, once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) We invest in training and give you all the tools you need to succeed Work with experienced, supportive colleagues in a fast paced environment where all ideas matter We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated Details Start date: Various dates from March 2026 Location: Natwest, Newtownards Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00) Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history Please be advised that you will have to complete a face to face interview via teams Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
