Technical Support Engineer - Electrical/Mechanical

Build specialist technical skills that companies across the UK rely on.

You ll get hands-on training with niche engineering products and develop your expertise to provide specialist desk-based technical support to your customers field-based engineers.

The training is structured and thorough, so within 3 months you will be on course to become the go-to expert for both business customers and colleagues.

The company s ongoing success and plans for growth mean long-term job security and opportunities to progress your career. You ll be supported to develop your technical knowledge and take on more responsibility over time.

You'll receive:

• An annual bonus based on the company's performance
• 25 days holiday
• Private medical health insurance
• Life assurance
• A 5% employer pension contribution
• Funded social events
• Cycle to work scheme

What you ll do

You ll provide technical engineering support to customers by phone, helping customers diagnose faults and resolve them, along with providing installation support if needed. You ll also support internal teams by providing technical advice for quotations and product solutions. This is a chance to deepen your technical knowledge while developing your communication and problem-solving skills.

What you ll need

• GCSEs in Maths and English (Grade C or equivalent)
• Educated in engineering subjects to Level 3 (A Level) standard or educated beyond this in subjects with a strong connection to engineering
• Strong engineering mindset - you ll need to diagnose and solve technical problems
• Good customer service skills - you ll be talking to customers over the phone who need urgent and immediate help
• Good team skills - together you will be dealing with a high volume of calls that underpin a reputation for technical expertise
• Ideally, previous work experience involving electrical/mechanical engineering knowledge

About the company

Their products are used where failure isn t an option, such as power stations, railway depots and cold storage facilities. They have a strong reputation for quality, technical support and after-sales service.

To apply, please submit your CV or contact Inform Recruitment directly.