Customer Service Advisor

Customer Service Advisor

Burton on Trent

Office Hours, Monday to Friday (37.5 hours per week)

23,809.50 per annum

Permanent Opportunity

Company Overview:
Due to continued growth and expansion, our prestigious client is currently looking to recruit a Customer Service Advisor to join their growing team on a permanent basis. This is a fantastic opportunity for someone who has a passion for delivering excellent customer service to join a growing team on a permanent basis.

Role Overview:

The main role and function of the Customer Service Adviser is to support customers with any order-related queries then have whilst working with internal departments to ensure the smooth end of end process of customer orders.

• Handle inbound customer calls and email enquiries professionally and efficiently from start to finish.
• Build strong relationships to understand customer needs and assist with any queries they have.
• Proactively communicate order updates, shipping information, and resolutions to any issues.
• Upselling additional products and product ranges to customers.
• Working with internal departments to resolve customer queries.
• Manage workload effectively to meet business goals and deadlines.
• Participate in relevant training and development activities.
• Completing general administrative tasks.

Technical Knowledge & Experience:

• Previous experience working within a similar role or environment is essential.
• Previous experience within Customer Service is essential.
• Must be a strong communicator who can quickly and easily build relationships with both internal and external stakeholders.
• Strong attention to detail skills.
• Previous CRM experience is desirable.
• Proficient using MS package, (word, excel, PowerPoint)

This role is being advertised by Kenect Recruitment who are acting as an employment agency regarding this vacancy.