Account Manager

Holt Engineering are seeking a proactive and customer-focused Account Manager for our client in Portsmouth to to manage and support a portfolio of defined key customer accounts.

The successful candidate will act as the primary point of contact for assigned customers, ensuring exceptional service delivery and seamless coordination across internal departments. This role plays a vital part in maintaining strong client relationships, securing repeat business, and supporting the long-term growth and stability of the organisation.

The role will be office based working a day shift Monday to Friday with an early finish on Fridays, salary is 35-38kpa.

Duties for the successful Account Manager:

• Act as the main interface for defined key customer accounts, including visiting customer sites when required
• Develop, produce and maintain account plans to meet both business and customer requirements
• Manage the repeat order and contract review process to ensure capacity, materials and engineering resources are available
• Work closely with the Purchasing Department to ensure materials are delivered in line with sales order requirements
• Support Engineering during busy periods, including loading and checking Bills of Materials (BOMs) within the MRP system
• Expedite critical issues internally and externally that may impact delivery schedules or contractual commitments
• Promote additional sales opportunities within existing key accounts
• Prepare and negotiate quotations for key customers
• Liaise with internal departments to resolve technical issues or other challenges affecting delivery performance
• Undertake any additional duties relevant to the role as assigned by management

Skills and experience required for this Account Manager role: Essential:

• Previous experience in Account Management and/or a customer service role
• Excellent communication and interpersonal skills
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint)
• Confidence in preparing, analysing and presenting data to customers
• Strong planning, organisation and prioritisation skills

Desirable:

• Understanding of an Electronics Manufacturing environment
• Knowledge of electronics production techniques
• Experience working with MRP systems

Benefits for the Account Manager:

• Free onsite parking
• Perks at work % discount on 100s brands
• Monthly treats and events
• Employee referral bonus
• 24 days holiday + opportunity to buy additional

If you have the required skills and experience please apply with your CV and Yasmin will call you.