Helpline Adviser

Job Title: Helpline Adviser
Location: Dover (9 minutes from station, free parking available)
Contract: Permanent
Hours: 35 hours per week (rotational shifts between 8am 8pm)
Salary: Starting at £25,710, rising to £28,670 after 6 months

Our client is seeking compassionate and professional Helpline Advisers to join their growing support team. This is a rewarding role for individuals with strong communication skills and a passion for helping others.

About the Role:
You ll be the first point of contact for callers, providing guidance, support, and signposting to relevant services. You ll also escalate safeguarding concerns and maintain service KPIs (note: this is not a sales role).

Key Responsibilities:

• Handle inbound support calls with empathy and professionalism
• Escalate safeguarding issues appropriately
• Signpost callers to relevant departments and services
• Maintain accurate records and meet performance standards

What We re Looking For:

• Previous experience in a call centre or customer service role preferred
• Awareness of safeguarding practices beneficial
• Excellent verbal communication and listening skills
• Ability to work flexibly across rotating shifts
• Strong attention to detail and time management

Training & Benefits:

• 5-week training programme (classroom and supported calls)
• Hybrid working available after 3 months (typically 1 day/week in office)
• 8% non-contributory pension
• Extra annual leave per year of service (up to 5 years)
• Perkbox rewards and £500 referral bonus

About Morgan Jones:
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