Head of Strategic Resource Planning

Contract:Full-time, Permanent
Contractual base:Either Tewkesbury, Wolverhampton, Chipping Sodbury, London, or Norwich
Hours:37.5 per week (Monday-Friday)
Workstyle:Field-based leadership role with responsibility across a wide geographic area
Other requirements:Full driving licence and access to a vehicle. An enhanced DBS and consumer checkis required for this role
Closing Date:Sunday 1 March 2026

Join us in shaping the future of how we serve our customers

At Bromford Flagship, we're passionate about creating the conditions for our customers - and our colleagues - to thrive. As part of our ambitious Place initiative, we're transforming the way we plan, deploy and invest in our people and resources so we can deliver brilliant services now and in the future.

To help drive this forward, we're looking for a Head of Strategic Resource Planning - a strategic thinker who's energised by insight, optimisation, and the opportunity to make a big organisational impact.

What this role is all about

You'll lead the way in how we plan our workforce and operational capacity across key services such as our contact centre, repairs, and housing teams. Your work will help ensure we have the right people, in the right place, at the right time - all while delivering great customer outcomes and value for money.

This isn't about property development or capital planning: it's about shaping how we organise, deploy and optimise our operational resources to support future growth and deliver a consistently excellent customer experience.

You'll build a planning framework that gives leaders clear insight, strengthens our forecasting, and improves how we make decisions. You'll also partner closely with Finance to ensure our resource plans align with our budgets and forecasts.

What you'll be doing

• Creating and embedding a strategic resource planning framework for our Place initiative.
• Aligning people, demand and capability to our organisational priorities.
• Driving operational efficiency and helping us optimise our cost to serve.Providing scenario modelling and insight that supports confident decision making.
• Working closely with senior leaders as a trusted strategic advisor.
• Leading and developing a talented planning team focused on continuous improvement.

What you'll bring

We're looking for someone who is curious, analytical and confident working with complexity - someone who enjoys shaping new approaches and influencing senior colleagues.

What you'll grow with us

• Broader technical and sector knowledge.
• A deeper understanding of what matters most to our customers.
• The chance to shape one of our most important strategic programmes.

Additional information:

A company car is not provided for this role, but mileage can be claimed for business travel in line with our policy.

Interested?

If this role sounds like a good fit for you, please apply by Sunday 1 March2026.

Why Join Us?

By joining Bromford, (part of Bromford Flagship LiveWest), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship LiveWestGroup.

For a full breakdown of the role, responsibilities and what we're looking for, please take a look at the job description below.

What we offer

Hybrid working, with the flexibility to work across our main locations and home

Performance related pay based on shared success

A choice of pension schemes with employer contributions of up to 10%

Employee Assistance Programme that provides 24/7 virtual GP access, prescription service, and talking therapies for you and your family

Life assurance of up to 4x annual salary

Generous holiday, occupational sick pay and paid family leave

Annual allowance to spend on benefits of your choosing, including healthcare plans, dental care, gym membership, travel insurance and much more

Fully funded professional membership if a requirement of your role

Continuous learning and development opportunities

About us

We're part of one of the biggest housing associations in the country, Bromford Flagship . As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive.

We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032.

But we're only just getting started.

Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter.

And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our values.

We're a place for people determined to make a difference.

Bromford. A place to make your own.

Our commitment to equality, diversity and inclusion

We're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we are committed to creating a workplace where everyone feels valued, supported, and able to thrive.

We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve.

We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people and members of the LGBTQIA+ community.

Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career.