Opportunity:
The Director of Corporate Services is a hands-on senior leader and a core member this companies Senior Leadership Team.
The Director ensures that all client portfolios across Corporate Services operate predictably, accurately, and with a fanatical level of client experience.
This role is essential in scaling their international delivery model and supporting clients who utilise multiple service lines across Corporate Services, HR, Payroll, Tax, and Payments.
Role:
Global Client Delivery & Technical Oversight
- Act as senior advisory and finance lead for enterprise and complex international clients, including fractional FD-level engagements.
- Provide high-level technical reviews, multi-country insight, and judgement-based guidance to support client decision-making.
- Support clients who take services across multiple divisions, working closely with the SLT and senior HR leaders to ensure a unified, cross-division delivery model.
- Maintain full visibility of global workstreams, delivery schedules, and client risks across all jurisdictions.
- Lead structured strategic reviews for enterprise and high-value clients, identifying improvements, efficiencies, and advisory opportunities.
- Directly manage escalations, ensuring swift, high-quality resolutions that strengthen trust.
- Oversee ICTs and supplier networks, ensuring all outputs meet their standards for time, accuracy, quality, and client experience.
- Support onboarding and solution design for new global clients, ensuring robust multi-country operating models are created and embedded.
Leadership, Growth & Collaboration
- Lead, coach, and develop Lead Client Accountants, strengthening technical depth, advisory capability, and delivery ownership.
- Support the progression of Accounts Administrators, building future capability within the service line.
- Take full P&L accountability for Corporate Services-driving revenue, margin, utilisation, and commercial efficiency.
- Drive consultancy and advisory revenue through proactive insight, risk identification, and strategic recommendations that create measurable value for clients.
- Work directly with the CEO to design, refine, and launch new services and product enhancements aligned to client needs and global market trends.
- Collaborate with Global Account Managers to create the strongest possible service infrastructure-ensuring governance, meeting cadence, communication, and service review structures are consistently applied.
- Work cross-functionally across HR, Payroll, Tax, Finance, CX, and Transformation to deliver a cohesive service experience for multi-service clients.
- Contribute to SLT-level business planning, strategic decisions, and company-wide improvement initiatives.
TARGET OPERATING MODEL, WORKFLOW & DATA OWNERSHIP
- Co-own the Corporate Services Target Operating Model (TOM) with the Director of Service & Solutions, ensuring consistent separation of administrative, delivery, and advisory work.
- Design and embed workflow structures, delivery schedules, KPIs, and operational dashboards that provide real-time visibility of performance to internal teams and clients.
- Ensure that Lead Client Accountants operate predictable, transparent workflows with clear accountability, deadlines, and escalation paths.
- Champion automation, AI, Xero, XPM, Asana, and their workflow engine to eliminate low-value tasks and maximise advisory capacity.
- Partner with the Transformation Director to evaluate, deploy, and scale technology solutions that improve accuracy, speed, and operational consistency.
EXPERIENCE & BACKGROUND
- Qualified Accountant (ACA / ACCA / CIMA or equivalent).
- Deep, proven experience operating across multi-entity, multi-country client environments is essential.
- 10+ years in accounting, finance, outsourcing, or professional services.
- Demonstrable experience managing remote/global teams and supplier networks.
- Strong commercial capability with P&L ownership and advisory revenue growth.
- Proven track record delivering consultancy work, senior advisory engagements, and strategic client reviews.
- Expertise in Xero, XPM, cloud platforms, and workflow tools.
- Experience designing or leading operational transformation and workflow standardisation.
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