Customer Co-ordinator

Customer Co-Ordinator
Permanent
Based in Essex
28,000 per annum

The purpose of the role:

Proactively engage with colleagues and partners to co-ordinate and plan the refurbishment of vacant and occupied properties within the required timescales.

Responsibilities:

• Liaise with customers regarding planned works
• Manage the process of debt clearance through the energy utilities providers.
• To provide aftercare to customers reporting defects.
• Ensure our customer service and delivery is excellent and continually improves.
• Work with Maintenance Supervisors & Working Supervisors to deliver the required quality and specification.
• Work with the supply chain to ensure the correct materials are available and ordered for operatives in a timely manner.
• Act as key point of contact to our clients and provide high level of communication regarding works progress, delays and completion timescales.