Are you an experienced team leader or supervisor in retail or hospitality, looking to progress further into a management role? We're looking for a Warehouse Manager to join one of our retail home store teams, where your organisational skills and proactive approach will make a crucial contribution to selling our preloved items. Our Warehouse Manager work alongside the management team to deliver key objectives and ensure that the store drives stock in and out to generate sales. You will react to fast changing situations quickly and positively by creating a safe & productive working environment. Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it is physically demanding, yet most rewarding as you play a part in helping to fund life saving research. What are we looking for? You will be an experienced warehouse or stockroom team leader or supervisor in retail, hospitality or another customer focused industry. Desirable but not essential to have stock management experience. Motivated, proactive and commercially driven to lead a team. Strong organisational and leadership skills. Thrives working in a hands on, fast-paced environment. Results driven, resilient and able to adapt to the needs of the business. Comfortable with a high level of hands on manual work that involves moving large items/volumes of stock. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) Wagestream - early access to wages 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers Ready to apply? To apply, please follow these simple steps: Click the "Apply" button below. You'll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history. What do I need to know? DBS Check: Any offer of employment is subject to a satisfactory DBS check. Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process. Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early. Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Feb 11, 2026
Full time
Are you an experienced team leader or supervisor in retail or hospitality, looking to progress further into a management role? We're looking for a Warehouse Manager to join one of our retail home store teams, where your organisational skills and proactive approach will make a crucial contribution to selling our preloved items. Our Warehouse Manager work alongside the management team to deliver key objectives and ensure that the store drives stock in and out to generate sales. You will react to fast changing situations quickly and positively by creating a safe & productive working environment. Each day is different in this varied, fast paced and hands on role. Due to the volume of collections, deliveries and donations, it is physically demanding, yet most rewarding as you play a part in helping to fund life saving research. What are we looking for? You will be an experienced warehouse or stockroom team leader or supervisor in retail, hospitality or another customer focused industry. Desirable but not essential to have stock management experience. Motivated, proactive and commercially driven to lead a team. Strong organisational and leadership skills. Thrives working in a hands on, fast-paced environment. Results driven, resilient and able to adapt to the needs of the business. Comfortable with a high level of hands on manual work that involves moving large items/volumes of stock. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. What's important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Belonging at BHF We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include: 38 days annual leave (plus the option to buy and sell leave) Holistic support leave of up to 10 additional days off each year Enhanced family policies (maternity, paternity and adoption leave) Wagestream - early access to wages 25% staff discount Health cash plan (Dental, Optical, Therapies, etc) Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP) Pension with employer contribution of up to 10% Cycle to work scheme Discounts on gym memberships Discounts with a wide range of retailers Ready to apply? To apply, please follow these simple steps: Click the "Apply" button below. You'll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history. What do I need to know? DBS Check: Any offer of employment is subject to a satisfactory DBS check. Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process. Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early. Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Feb 10, 2026
Full time
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. GENERAL MANAGER Summary / Primary Purpose The General Manager's primary responsibility is the creation of strategic business plans that will impact overall store performance metrics, customer service and lead to successful execution of initiatives. The General Manager sets the tone for the store environment through partnership with the Store Manager / Management Team and all store staff. It is the role of General Manager to exemplify excellence with all Coach Standards including Coach Service, operations and visual presentation along with modeling core competencies. The General Manager's leadership includes mentoring the Store Manager / Management Team through all performance management competencies and behavioral expectations. The General Manager partners with the Area Manager to evaluate store and market opportunities, establish goals, create and implement strategies that will impact store results and profitability. PROFILE Management Competencies and Behavioral Expectations SALES ABILITY/SKILLS Partners with Store Manager / Management Team to establish sales and productivity goals for the store and associates utilizing current business trends and forecasts Recognizes external economic factors/business trends and communicates plans for change to ensure goals are met Utilizes resources to effectively forecast sales plans Consistently ensures the execution of sales training programs Sets the example through role modeling Coach Service behaviors Creates a high energy, sales and service focused environment SERVICE ORIENTATION Evaluates the execution of the Service Leader role and provides coaching and feedback to ensure consistency with all members of management Empowers team to solve customer problems and meet customers' needs Ensures Service standards are achieved through appropriate labour scheduling PEOPLE DEVELOPMENT Identifies opportunities and creates action plans for the development of the Store Manager / Management Team; provides consistent coaching and feedback throughout implementation Enables Store Manager / Management Team to develop action plans for all levels of employees through shared evaluation of individual strengths and opportunities Develops realistic action plans and goals for team members career advancement, and communicates results to Area Manager in order to help fill openings in area / district SELF DEVELOPMENT Consistently asks for, and is open to feedback from supervisor, subordinates and peers Establishes sound business relationships with corporate partners, peer group and local village or centre management Acts on feedback from others to improve own performance or address development issues Achieves deadlines even in the face of obstacles or problems Adapts to constantly changing environment by changing own plan, schedules etc. Aware of own strengths and development needs and communicates them to supervisor Seeks out tasks beyond own job description LEADERSHIP Establishes relationships and is viewed as an expert by area/district by providing business insight and offering support Acts as advocate for the team Approaches challenges in direct and timely manner Takes educated risks when necessary, and challenges others as appropriate Able to motivate others to achieve results, and inspire team to follow lead Able to maintain composure even when faced with tough situations Maintains high level of integrity in business and relationships with others Consistently establishes and measures expectations for performance Maintains a confident and/or commanding floor presence Ensures that team understands company vision and business needs Takes on leadership role at store openings (per Area Manager request) Provide store support within area/district as directed by multi manager TEAMBUILDING Creates a positive, high energy and professional store environment by role modeling behavioral expectations Enables Store Manager / Management Team to take on a primary leadership role through consistent support of ideas and expectations Fosters environment of inclusion and creates partnerships with team members Proactively and consistently utilizes The Network and The Shop to source candidates for store and communicates Top Talent information to Multi Manager Able to identify training opportunities and evaluate the store's overall performance to select Top Talent and fill open positions promptly Support On-Boarding of new management team members within area/district (per Area Manger request) COMMUNICATION Demonstrates effective written, verbal, and non-verbal communication Communicates professionally with diplomacy and tact, and tailors style to impact specific audience Communicates effectively with direct reports, peers, supervisors, and corporate partners Demonstrates the ability to influence others and role models skill for the Store Manager / Management Team Ensures the team is able to effectively communicate with each other Ensures consistent use of Coach communication tools Practices effective active listening techniques Delivers difficult messages with objectivity while maintaining self-esteem Diffuses potential conflict by utilizing situation/behavior/impact model and able to redirect to achieve desired results STRATEGIC PLANNING/ORGANIZING/EXECUTION Anticipates potential obstacles or issues and develops solutions to overcome Appropriately allocates and monitors planned payroll hours according to business trends and scheduling needs. Creates long term hiring plans to meet forecasted sales plans Partners with Area Manager to implement processes that will impact store specific operations Works with Area Manager and corporate partners to ensure effective product flow Implements plans in a timely manner, and ensures team understanding Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results Develops systems to achieve goals, and able to redefine goals as appropriate Able to influence others to gain support to achieve goals and complete projects Effective use of planning and/or time management tools Effectively prioritizes business needs Delegates and follows-up to ensure key issues are addressed Tailors execution of company initiatives to environment INTEGRITY/PROFESSIONALISM Represents the brand appropriately in all situations Consistently ensures team compliance to company guidelines Appropriately reacts to unethical or unprofessional behavior Demonstrates professional ethics and instills them among all team members. Maintains professional demeanor even in times of stress Maintains objectivity and considers all points of view Maintains alignment with company goals and vision Additional Requirements Experience: 3 to 5 years previous Store Manager experience in a retail service environment Education: High School diploma or equivalent, college or university degree preferred Technical: Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook Physical: Ability to communicate effectively with customers and staff, maneuver sales floor, the ability to meet moderate stockroom lifting requirements, and store climbing requirements Schedule: Ability to work flexible schedule to meet the needs of the business, including nights, weekends and holidays Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity . click apply for full job details
Feb 02, 2026
Full time
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. VisitOur People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. GENERAL MANAGER Summary / Primary Purpose The General Manager's primary responsibility is the creation of strategic business plans that will impact overall store performance metrics, customer service and lead to successful execution of initiatives. The General Manager sets the tone for the store environment through partnership with the Store Manager / Management Team and all store staff. It is the role of General Manager to exemplify excellence with all Coach Standards including Coach Service, operations and visual presentation along with modeling core competencies. The General Manager's leadership includes mentoring the Store Manager / Management Team through all performance management competencies and behavioral expectations. The General Manager partners with the Area Manager to evaluate store and market opportunities, establish goals, create and implement strategies that will impact store results and profitability. PROFILE Management Competencies and Behavioral Expectations SALES ABILITY/SKILLS Partners with Store Manager / Management Team to establish sales and productivity goals for the store and associates utilizing current business trends and forecasts Recognizes external economic factors/business trends and communicates plans for change to ensure goals are met Utilizes resources to effectively forecast sales plans Consistently ensures the execution of sales training programs Sets the example through role modeling Coach Service behaviors Creates a high energy, sales and service focused environment SERVICE ORIENTATION Evaluates the execution of the Service Leader role and provides coaching and feedback to ensure consistency with all members of management Empowers team to solve customer problems and meet customers' needs Ensures Service standards are achieved through appropriate labour scheduling PEOPLE DEVELOPMENT Identifies opportunities and creates action plans for the development of the Store Manager / Management Team; provides consistent coaching and feedback throughout implementation Enables Store Manager / Management Team to develop action plans for all levels of employees through shared evaluation of individual strengths and opportunities Develops realistic action plans and goals for team members career advancement, and communicates results to Area Manager in order to help fill openings in area / district SELF DEVELOPMENT Consistently asks for, and is open to feedback from supervisor, subordinates and peers Establishes sound business relationships with corporate partners, peer group and local village or centre management Acts on feedback from others to improve own performance or address development issues Achieves deadlines even in the face of obstacles or problems Adapts to constantly changing environment by changing own plan, schedules etc. Aware of own strengths and development needs and communicates them to supervisor Seeks out tasks beyond own job description LEADERSHIP Establishes relationships and is viewed as an expert by area/district by providing business insight and offering support Acts as advocate for the team Approaches challenges in direct and timely manner Takes educated risks when necessary, and challenges others as appropriate Able to motivate others to achieve results, and inspire team to follow lead Able to maintain composure even when faced with tough situations Maintains high level of integrity in business and relationships with others Consistently establishes and measures expectations for performance Maintains a confident and/or commanding floor presence Ensures that team understands company vision and business needs Takes on leadership role at store openings (per Area Manager request) Provide store support within area/district as directed by multi manager TEAMBUILDING Creates a positive, high energy and professional store environment by role modeling behavioral expectations Enables Store Manager / Management Team to take on a primary leadership role through consistent support of ideas and expectations Fosters environment of inclusion and creates partnerships with team members Proactively and consistently utilizes The Network and The Shop to source candidates for store and communicates Top Talent information to Multi Manager Able to identify training opportunities and evaluate the store's overall performance to select Top Talent and fill open positions promptly Support On-Boarding of new management team members within area/district (per Area Manger request) COMMUNICATION Demonstrates effective written, verbal, and non-verbal communication Communicates professionally with diplomacy and tact, and tailors style to impact specific audience Communicates effectively with direct reports, peers, supervisors, and corporate partners Demonstrates the ability to influence others and role models skill for the Store Manager / Management Team Ensures the team is able to effectively communicate with each other Ensures consistent use of Coach communication tools Practices effective active listening techniques Delivers difficult messages with objectivity while maintaining self-esteem Diffuses potential conflict by utilizing situation/behavior/impact model and able to redirect to achieve desired results STRATEGIC PLANNING/ORGANIZING/EXECUTION Anticipates potential obstacles or issues and develops solutions to overcome Appropriately allocates and monitors planned payroll hours according to business trends and scheduling needs. Creates long term hiring plans to meet forecasted sales plans Partners with Area Manager to implement processes that will impact store specific operations Works with Area Manager and corporate partners to ensure effective product flow Implements plans in a timely manner, and ensures team understanding Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results Develops systems to achieve goals, and able to redefine goals as appropriate Able to influence others to gain support to achieve goals and complete projects Effective use of planning and/or time management tools Effectively prioritizes business needs Delegates and follows-up to ensure key issues are addressed Tailors execution of company initiatives to environment INTEGRITY/PROFESSIONALISM Represents the brand appropriately in all situations Consistently ensures team compliance to company guidelines Appropriately reacts to unethical or unprofessional behavior Demonstrates professional ethics and instills them among all team members. Maintains professional demeanor even in times of stress Maintains objectivity and considers all points of view Maintains alignment with company goals and vision Additional Requirements Experience: 3 to 5 years previous Store Manager experience in a retail service environment Education: High School diploma or equivalent, college or university degree preferred Technical: Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook Physical: Ability to communicate effectively with customers and staff, maneuver sales floor, the ability to meet moderate stockroom lifting requirements, and store climbing requirements Schedule: Ability to work flexible schedule to meet the needs of the business, including nights, weekends and holidays Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity . click apply for full job details
Assistant Manager High Street Retail Central London Salary up to 36,000 + Bonus (OTE up to 42,000) + Benefits We are recruiting an Assistant Manager for a high-profile flagship store in Central London. This is a fantastic opportunity for an experienced retail professional who excels in retail operations, stock management, and back-of-house processes. If you are an Assistant Manager who understands how strong retail operations drive exceptional customer experiences, this role could be the next step in your career. What's On Offer Salary up to 36,000 with bonus OTE up to 42,000 Up to 50 percent staff discount Monthly product allowance Training and development opportunities A busy, high-profile retail environment where your work makes a real difference About the Role As an Assistant Manager, you will support the Store Manager in all aspects of retail operations. This role is focused on back-of-house management, including stock control, compliance, health and safety, and operational efficiency. You will ensure the store runs smoothly every day, providing the foundation for a high-performing retail environment. What You Will Be Doing Manage all back-of-house retail operations, including stock movement, deliveries, replenishment, and stockroom organisation Ensure the store meets retail compliance standards, including health & safety, food safety, cash handling, and security Support the Store Manager with reporting, KPIs, and operational planning Coach and develop the team in operational best practice, stock handling, and use of retail systems Maintain high standards across both the shopfloor and stockroom, including visual merchandising, housekeeping, and organisation Identify and implement process improvements to increase efficiency and reduce waste Step in to lead the team in the absence of the Store Manager What We're Looking For Previous experience as an Assistant Manager or Supervisor in a busy retail environment Strong experience in operations management, stock control, or inventory management Confident using retail systems, EPOS, and reporting tools Excellent organisation, problem-solving, and multitasking skills in a fast-paced retail setting A structured, process-driven approach with attention to detail Strong leadership skills with the ability to coach, motivate, and support a retail team If you are an Assistant Manager with strong back-of-house and retail operations experience, we want to hear from you. Apply today and take the next step in your retail career. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BBBH34677
Feb 02, 2026
Full time
Assistant Manager High Street Retail Central London Salary up to 36,000 + Bonus (OTE up to 42,000) + Benefits We are recruiting an Assistant Manager for a high-profile flagship store in Central London. This is a fantastic opportunity for an experienced retail professional who excels in retail operations, stock management, and back-of-house processes. If you are an Assistant Manager who understands how strong retail operations drive exceptional customer experiences, this role could be the next step in your career. What's On Offer Salary up to 36,000 with bonus OTE up to 42,000 Up to 50 percent staff discount Monthly product allowance Training and development opportunities A busy, high-profile retail environment where your work makes a real difference About the Role As an Assistant Manager, you will support the Store Manager in all aspects of retail operations. This role is focused on back-of-house management, including stock control, compliance, health and safety, and operational efficiency. You will ensure the store runs smoothly every day, providing the foundation for a high-performing retail environment. What You Will Be Doing Manage all back-of-house retail operations, including stock movement, deliveries, replenishment, and stockroom organisation Ensure the store meets retail compliance standards, including health & safety, food safety, cash handling, and security Support the Store Manager with reporting, KPIs, and operational planning Coach and develop the team in operational best practice, stock handling, and use of retail systems Maintain high standards across both the shopfloor and stockroom, including visual merchandising, housekeeping, and organisation Identify and implement process improvements to increase efficiency and reduce waste Step in to lead the team in the absence of the Store Manager What We're Looking For Previous experience as an Assistant Manager or Supervisor in a busy retail environment Strong experience in operations management, stock control, or inventory management Confident using retail systems, EPOS, and reporting tools Excellent organisation, problem-solving, and multitasking skills in a fast-paced retail setting A structured, process-driven approach with attention to detail Strong leadership skills with the ability to coach, motivate, and support a retail team If you are an Assistant Manager with strong back-of-house and retail operations experience, we want to hear from you. Apply today and take the next step in your retail career. Zachary Daniels is a Niche, National & International Recruitment Consultancy. BBBH34677
Stockroom Manager Central London Salary up to 36,000 + Bonus (43k ote) Retail Are you a detail driven leader with a passion for organisation and operational excellence? We're looking for a highly motivated Stockroom Manager to join our Central London store and take full ownership of our back-of-house operations. About the Role As the Stockroom Manager , you'll be responsible for overseeing the smooth and efficient running of all stockroom processes from deliveries and replenishment to stock accuracy and compliance. Leading a small team of up to 7 stockroom assistants , you'll create a well-structured, high-performing environment where stock is managed with precision and the sales floor is always supported. You'll also play a vital role in supporting the wider store team during peak trading periods, ensuring a seamless link between the back-of-house and customer-facing operations. Stockroom Manager Key Responsibilities: Lead, train, and motivate a stockroom team of up to 7 staff members Manage all stockroom operations, including goods-in, replenishment, and inventory accuracy Ensure all deliveries are processed efficiently and stock is stored to company standards Monitor stock levels and work closely with the sales floor team to ensure product availability Drive compliance with health & safety, stock loss prevention, and operational procedures Support the sales floor during key trading times such as weekends, holidays, and sales events Report on stockroom performance and identify areas for improvement About You Previous experience in a stockroom, logistics, or warehouse role ideally within a retail environment Proven leadership or supervisory experience Highly organised with strong attention to detail Comfortable working in a fast-paced environment with shifting priorities A team player with a hands-on approach and a can do attitude Flexible to work weekends and peak trading hours as needed What We Offer Competitive salary up to 36,000 per year + Bonus Performance-based store bonus Staff discount and company benefits Opportunities for development and progression within a leading retail environment A dynamic and supportive team in a high-profile Central London location BBBH34677
Feb 02, 2026
Full time
Stockroom Manager Central London Salary up to 36,000 + Bonus (43k ote) Retail Are you a detail driven leader with a passion for organisation and operational excellence? We're looking for a highly motivated Stockroom Manager to join our Central London store and take full ownership of our back-of-house operations. About the Role As the Stockroom Manager , you'll be responsible for overseeing the smooth and efficient running of all stockroom processes from deliveries and replenishment to stock accuracy and compliance. Leading a small team of up to 7 stockroom assistants , you'll create a well-structured, high-performing environment where stock is managed with precision and the sales floor is always supported. You'll also play a vital role in supporting the wider store team during peak trading periods, ensuring a seamless link between the back-of-house and customer-facing operations. Stockroom Manager Key Responsibilities: Lead, train, and motivate a stockroom team of up to 7 staff members Manage all stockroom operations, including goods-in, replenishment, and inventory accuracy Ensure all deliveries are processed efficiently and stock is stored to company standards Monitor stock levels and work closely with the sales floor team to ensure product availability Drive compliance with health & safety, stock loss prevention, and operational procedures Support the sales floor during key trading times such as weekends, holidays, and sales events Report on stockroom performance and identify areas for improvement About You Previous experience in a stockroom, logistics, or warehouse role ideally within a retail environment Proven leadership or supervisory experience Highly organised with strong attention to detail Comfortable working in a fast-paced environment with shifting priorities A team player with a hands-on approach and a can do attitude Flexible to work weekends and peak trading hours as needed What We Offer Competitive salary up to 36,000 per year + Bonus Performance-based store bonus Staff discount and company benefits Opportunities for development and progression within a leading retail environment A dynamic and supportive team in a high-profile Central London location BBBH34677
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
Jan 24, 2026
Full time
Our client is looking for a strong retail to head up their Skincare and Fragrance department in Oxford. As the Supervisor Skincare / Fragrance, youll oversee and inspire a team of Beauty Advisors, guiding them to deliver exceptional customer service and product expertise. With your in-depth skincare and fragrance knowledge and leadership skills, you'll drive sales, create unforgettable customer experiences, and uphold the high standards of operational excellence. Youll be at the forefront of making skincare a transformative experience for both your team and customers, ensuring our department thrives and evolves. Key Responsibilities: Team Leadership & Development Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team members growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. Sales Leadership, Customer Engagement & Service Excellence Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert skincare and fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up to date with the latest skincare and fragrance trends, techniques, and product innovations to provide informed recommendations to customers and team members. Operational Excellence & Strategic Execution Oversee the daily operations of the skincare and fragrance departments, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the stores broader business goals. Maintain the operational standards, including loss prevention, health and safety protocols, and adherence to company policies. New Store Opening Procedures Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom. Skills: Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare and fragrance. In-depth knowledge of skincare and fragrance products, ingredients, brands, and trends, with a passion for educating others about beauty. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required. With this client, you will find: Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead. Work that brings fulfilment. From delighting clients every day, to inspiring our industry at large, every action makes a difference Package: Up to 36,000 + Commission and Strong Package & Benefits By applying for this role, you are consenting for Gravity Recruit Limited to hold and process your data in compliance with the General Data Protection Regulations. Your details will be added to our candidate database and we may process certain information about you for our legitimate business interests in order to provide you with Recruitment Services. Full details can be found in our Data Protection & Privacy Policy at our website. If you wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us through our website and we will respond to your query within 48 hours
